eTapestry allows us to track donations, volunteers, and development conversations that are very important to our organization. I can create events and such in eTapestry as well, and have people buy tickets/tables and make donations and it all feeds into eTapestry. The ability to create forms into our website is also a plus. Review collected by and hosted on G2.com.

The level of security options is lacking. We use eTapestry in our 4 locations, and I wish I could limit each user to their specific location. That is not an option. Also it would be great if eTapestry synced with outlook. Having meetings scheduled right from eTapestry would be a huge plus. An app for eTapestry would be great too, as we are out in the field and being able to click eTapestry on our phones/tablets to update information would be great. eTapestry is also missing Text to Giving. Review collected by and hosted on G2.com.

eTapestry is very user-friendly and multi-functional. Review collected by and hosted on G2.com.

The reports function is not easy to use. Review collected by and hosted on G2.com.

When i started at my first job they had been using etapestry for a little over a year but not to it's full potential. I took advantage of the free trainings to take full advantage of everything it offered. Whenever I have questions about how to do something support is just a click away and was always very helpful. As a new fundraiser, I was unsure about what some of the built-in reports were and how to use them. After taking the trainings, I was a better fundraiser and able to prove that using the built in reports. (SYBNT, LYBNT, Lapsed, CC Finder/updater, Etc) Review collected by and hosted on G2.com.

Because it can be used in different ways, they charge extra for additional aspects of it, like social media finder or peer to peer options. I've also learned Blackbaud charges for some of the training resources and that might not be included for every user. I highly recommend talking with a current user about the migration from your current donor management to Etap, how they've been able to keep data clean, and what they use it for. Review collected by and hosted on G2.com.

Blackbaud has made it extremely easy to transition over to their products. They have a team of people that help get all your information moved over and then test it out before leaving you do it on your own. eTapestry was the exact product we needed to handle our database of donors and to keep track of them over time. We had been using Excel and Google Docs to track everything in the past and that became a nightmare. Review collected by and hosted on G2.com.

So far the only thing that we don't like is that Blackbaud services does not have a text to donate feature. eTapestry itself does not have anything I don't like about it. Review collected by and hosted on G2.com.

The best part of eTapestry is that its cloud based, so your database can be accessed from anywhere. It also can be customized to your nonprofit for better user experience. The Blackbaud training community is huge, so getting help with using the product is easy and there are tons of resources from the business itself as well as fellow users in a chat board to ask questions. Review collected by and hosted on G2.com.

I dislike the fact that there are more customizations in other Blackbaud products than what is incorporated in eTapestry. It works well for small or medium nonprofits but it would show its limitations if it was used by larger nonprofits. Review collected by and hosted on G2.com.

eTapestry is easy to use, with powerful functions to perform any type of task you'd want from a donor database. Review collected by and hosted on G2.com.

Like any powerful software, there's a learning curve. If you don't know how the tools function, or how to get the most out of them, you could be doing yourself a disservice by doing things like making mailings harder, exporting the wrong data, entering data in the wrong fields, etc. But eTap is set up pretty well to be able to figure this stuff out without too much trouble. You just have to put in some work at the beginning. Review collected by and hosted on G2.com.

It is an easy to use tool. It has a lot useful functionality other than per- like you can create the email and it will fill up the fields automatically which is great.

Also, it provides you different options for creating different types of reports. Review collected by and hosted on G2.com.

The user interface and the dashboard design could be better. The navigation tabs can be confusing sometimes for the users. Review collected by and hosted on G2.com.

I liked how it wasn't so complicated to understand the program. After playing around for a few days, it became easy to use. Another thing to add, the price seemed reasonable for organizations that started small. Review collected by and hosted on G2.com.

There are some features that need work. For example, I always had problems with the creation/ modification of DIY forms. There were days where I would make a slight change in one of the DIY forms and as soon as I would hit save, it would return back to its original form and instead of approving changes. Review collected by and hosted on G2.com.

Not much, honestly. Maybe that it doesn't crash? Review collected by and hosted on G2.com.

Very hard to use and almost impossible to get support. The user interface is from the 1990's. This product is the poor stepsister of the product that they want you to buy, but is very expensive. No one at the company gives a damn about eTap customers. The number of times I have gotten the run-around is infuriating. My contract ends in a few months...and then it is bye-bye Blackbaud. Review collected by and hosted on G2.com.

I liked that eTapestry allowed me to put all my donors' information in one easy place. Instead of having thousands and paper files, I have a software where I can track all their donations and personal information.

The software is also useful for keeping track of how much money one donor has made over the lifetime of their constituency. Being able to have the numbers calculated for you automatically instead and having to manually add up all the check amounts really help in identifying who are your biggest and most loyal donors.

I haven't tried any other type of fundraising software on the market but I don't really feel like I need to compare them. ETapestry met all of my essential needs for what I did at EL Education. Although I no wonder work at this organization, I am pretty sure that they are still using this software to meet their development needs. Review collected by and hosted on G2.com.

Although I liked using Etapestry, I do feel like the platform could be made some simpler for people who are not tech savvy. The homepage with all the snapshots can be a bit overwhelming for someone who is not data-driven. Review collected by and hosted on G2.com.