--- title: Blackbaud eTapestry Reviews meta\_title: 'Blackbaud eTapestry Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 103 reviews by the users' company size, role or industry to find out how Blackbaud eTapestry works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 103 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud eTapestry Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Blackbaud eTapestry but has limited features. Are you part of the Blackbaud eTapestry team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Blackbaud eTapestry is an affordable, all-in-one donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. More than 6,000 nonprofits and institutions are using eTapestry to efficiently manage and track fundraising performance, engage new supporters, and maximize existing donor relationships. * * * Seller [Blackbaud](https://www.g2.com/sellers/blackbaud) Discussions [Blackbaud eTapestry Community](https://www.g2.com/products/blackbaud-etapestry/discuss) Languages Supported English, French, Italian, Dutch, Spanish Solution Type All-in-One Overview by Kaney Steele Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/blackbaud-etapestry/pricing) ## Top-Rated Alternatives [ ![Neon CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neon CRM") Neon CRM 4.2/5(438) ](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) [ ![Bloomerang CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomerang CRM") Bloomerang CRM 4.6/5(914) ](https://www.g2.com/products/bloomerang-crm/reviews) [ ![DonorPerfect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DonorPerfect") DonorPerfect 4.4/5(566) ](https://www.g2.com/products/donorperfect/reviews) [ View All Alternatives ](https://www.g2.com/products/blackbaud-etapestry/competitors/alternatives) ## User Insights Average based on 103 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Mikki B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mikki B.") MB Mikki B. Fundraising Specialist Mid-Market (51-1000 emp.) 9/9/2024 "Avoid. Antiquated, expensive, little to no support, nightmare to use." 0/5 What do you like best about Blackbaud eTapestry? I am really trying to push myself to think of positives... I was always able to log in when I needed to, so that's something. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? This is one of if not the most frustrating pieces of software I have ever used. It is outdated and unnecessarily complicated to use, absolutely horrendous customer service, outrageously expensive. You have to pay for customer service. I am not kidding. I have had multiple issues, and when I try to call for assistance I am literally told that I do not "qualify" for phone support and must use the chat feature. I also don't have access to the chat features, and it has now been more than a week and their "engineering team" is still trying to figure out why I can't access that chat. I was only able to get any support because I finally called their sales line and spoke to a sales rep. The functionality of this program is ancient. It's horribly inefficient, not user-friendly or intuitive, and full of redundancies. Running reports is an absolute nightmare, requiring an entire week of training videos to even begin to understand how to do anything useful. It's impossible to even run a basic custom report wihtout hours of research/reading, and that's not an exaggeration. It's impossible. The existing "template" reports might be useful to some organizations, but most of them were worthless for ours. There's also multiple ways to do 1 thing, but if you mix them up you won't be able to pull an accurate report. For example, you can log an in-kind donation by doing A, B, or C, but if you do one donation way A and another way C, then your report will only show one or the other. This means organizations with more than 1 user have to create entirely separate trianing documents or policies in order to have consistent data and useable reports. Just create one standardized way to do the thing that needs to be done. It takes months if not years to acutally learn how to use this software correctly, and that's assuming you have hours and hours each week to dedicate to learning this software. And, you are REQUIRED to pay for "Blackbaud University" or whatever they call it now as part of your contract (which is $1,000+), but I've found it's easier and faster to just Google the problem and find the fix from someone else's blog or YouTube videos. And on top of all of this - this is EXPENSIVE. Thousands of dollars for the service (at the low end of the scale, even), REQUIRED additional fees for payment processing even if you don't take payments through Blackbaud/eTap, REQUIRED additional fees for the "education" portal, locked into a 3-year contract to get "lower rater increases." And with all that, you'll still "not qualify" for phone support. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? I think they're trying to be a robust and moderately customizable CRM but it's just too much software with too little support, awful training, and terrible UI. Review collected by and hosted on G2.com. Show More 10/7/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 5/31/2024 "Horrific customer service, outdated interface, nightmarish "contract" obligations and pricing" 0/5 What do you like best about Blackbaud eTapestry? Blackbaud eTapestry is the worst CRM for a small nonprofit I have worked with directly. There is no area where it stands out in a positive way. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? Service for eTapestry is abysmla, the interface is hard to use and not at all intuitive, they continue to underinvest in modernizing the product, and the pricing is obscene. Worst of all, when we informed them that we would be moving to a new provider when our renewal came up, they came after us and claimed that we had "agreed to" a 3-year contract. This assertion was based on them emailing a departed employee (who had an auto-reply up) 1 year after they left and claiming that a lack of response locked us into a 3-year term with 7% increase rates. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? They are trying to be a fundraising database / CRM for small to mid-size nonprofits. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rachel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel C.") RC Rachel C. Executive Director Small-Business (50 or fewer emp.) 2/25/2023 "Terrible. Clunky. The opposite of intuitive." 0/5 What do you like best about Blackbaud eTapestry? Nothing. I disliked everything about the platform, the reporting, customer service, email engagement. I can't believe people actually enjoy this tool, especially not small nonprofits. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? I disliked everything about the platform, the reporting, customer service, email engagement. I can't believe people actually enjoy this tool, especially not small nonprofits. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? It solved nothing for us. I disliked everything about the platform, the reporting, customer service, email engagement. I can't believe people actually enjoy this tool, especially not small nonprofits. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KD Kirbee D. Small-Business (50 or fewer emp.) 2/23/2023 "Difficult to use and outdated software" 1.5/5 What do you like best about Blackbaud eTapestry? My executive director seemed to like the financial reporting on the back end. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? Blackbaud ETap was not easy to use and utilized the software benefits. The email marketing was outdated. The customer service was poor. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? We stopped using the software when our contract term was up. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. Development Coordinator Small-Business (50 or fewer emp.) 6/30/2022 "eTapestry suffers from a lack of updates, a complicated interface, and even more difficult reporting" 0/5 What do you like best about Blackbaud eTapestry? eTapestry has one really strong quality, and that is its customization and cleanup tools. Its functions for creating custom fields and doing mass updates, imports, and cleanups are really strong. There is a lot of room to find and modify data in batches using the mass update and import tools, and fields can be created and adjusted across most aspects of the database. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? eTapestry's biggest flaw is its clunky, hard-to-learn reporting system. Queries and reports are separated, meaning you have to create a query and test it before you can apply it to a report. This is NOT user-friendly in the slightest and often results in a lot of back-and-forth between the query and report screens to try and make the two work well together. Combining queries and getting more complicated information, like year-over-year giving, was nearly impossible to do without at least a year of training and practice. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud eTapestry: If you are a small nonprofit looking for an affordable database solution, don't go for eTapestry. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? The other flaw of eTapestry is that it is clearly the redheaded stepchild of the Blackbaud family. Speaking with representatives at Blackbaud made it clear that their resources are focused on the much pricier Raiser's Edge. As a result, eTapestry never receives significant updates and feedback on the product is rarely listened to. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 5/10/2022 "eTapestry serves as a leading nonprofit, fundraising software for connecting donors to organizations" 4.5/5 What do you like best about Blackbaud eTapestry? The customizability of eTapestry is huge factor in why I like this software. Whether its in organizing goals or arranging reports, this platform allows easy fundraising integration for any nonprofit Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? eTapestry can be daunting and while Blackbaud's problem resolution articles are helpful, a wider database for tips and help would be ideal. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? Our organization has begun to recognize the benefits of eTapestry through its seamless integration with our website and other transaction platforms (Venmo, Paypal). It served us as a solid fundraising database where we can keep track of donors, members, and other affiliates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 5/17/2022 "Outdated, difficult to use" 1/5 What do you like best about Blackbaud eTapestry? eTapestry is customizable and can store a lot of information about donors. The ability to create custom thank-you letters for donations makes that process easier. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? eTapestry doesn't work with some browsers. Logging in and setting up an account is unnecessarily frustrating sometimes. Pulling certain information can be difficult and they charge for assistance. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? We use it to track our mailing lists and donations, and to create appeal letters (using a Mail Merge) and thank-you letters. We run queries to create mailing labels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sarah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah B.") SB Sarah B. Development Director Small-Business (50 or fewer emp.) 5/24/2022 "Bloomerang from Etap" 1/5 What do you like best about Blackbaud eTapestry? The records of donors were highly detailed with opportunity to customize. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? The ability to complete reports was challenging and not user friendly. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? We used it as a typical CRM. It allowed for receipting for donors and tracking cultivation efforts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Andrea A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea A.") AA Andrea A. Director of Advancement 6/22/2021 "experience with etapestry" 2.5/5 What do you like best about Blackbaud eTapestry? hmm, that is difficult. I like the technical people on the phone.....but I wish the software was more intuitive so that I didn't need to call them so much. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? the email interface, the query system which required an advanced degree in applied mathematics to create a resport in, the lack of social media integration, the high price compared to the features the software offers, the lack of accurate donor capacity tools as well as contact info management, the donation form is the worst of any I have ever seen and there is only one that has to be used across all campaigns, maybe this is enough for you to get started on for now.....but believe me there is more. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? for us, it is basically a huge excel spreadsheet of our donor information, not interactive, not prescriptive and not even very accurate....... Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 10/18/2021 "Very robust, but just wasn't for our small nonprofit" 2.5/5 What do you like best about Blackbaud eTapestry? The track record and extensive history that Blackbaud / eTapestry has had in the data tracking industry. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? To me, it seemed that the interface was not user-friendly, and was very "clunky". I found it cumbersome to pull reports, and decipher our own data. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? One benefit that I realized was the awareness of our own opportunity and potential for growth. I realized how little I was actually utilizing the services of the database. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Blackbaud eTapestry? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Blackbaud eTapestry ](https://www.g2.com/products/blackbaud-etapestry/discussions/new) GU Guest User What are the benefits and drawbacks of using Blackbaud eTapestry for nonprofit management? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-blackbaud-etapestry-for-nonprofit-management) GU Guest User What is Blackbaud eTapestry used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-blackbaud-etapestry-used-for) [ View all Discussions ](https://www.g2.com/products/blackbaud-etapestry/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/blackbaud-etapestry/pricing) Blackbaud eTapestry Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f4e96b48d625aaf475f2a46b74859/bloomerang-crm.png "Product Avatar Image") Bloomerang CRM 4.6/5(914) [ Compare Now ](https://www.g2.com/compare/blackbaud-etapestry-vs-bloomerang-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-raiser-s-edge-nxt.png "Product Avatar Image") Raiser's Edge NXT 3.9/5(640) [ Compare Now ](https://www.g2.com/compare/blackbaud-raiser-s-edge-nxt-vs-blackbaud-etapestry) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f0f1bd2606e994a01b00deaed80652ee/donorperfect.jpg "Product Avatar Image") DonorPerfect 4.4/5(566) [ Compare Now ](https://www.g2.com/compare/blackbaud-etapestry-vs-donorperfect) ##### ##### Blackbaud eTapestry Features Administration Reporting & Statistics Interaction Tracking Automation Fundraising Campaign Management Online Donation Portal Event Planning Marketing Email Marketing Direct Mail Tools Constituent Management Constituent Profiles Donor Communications [ View More Features ](https://www.g2.com/products/blackbaud-etapestry/features) ##### Categories on G2 [Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm)[Fundraising](https://www.g2.com/categories/fundraising)[Admission-Based Nonprofit](https://www.g2.com/categories/admission-based-nonprofit) ##### Explore More [Which idea management software has the best combination of price and features for a startup that wants a structured innovation process without paying enterprise rates?](https://www.g2.com/discussions/which-idea-management-software-has-the-best-combination-of-price-and-features-for-a-startup-that-wants-a-structured-innovation-process-without-paying-enterprise-rates)[Which civil engineering design tools have the strongest stormwater and drainage analysis capabilities for firms doing land development and site design?](https://www.g2.com/discussions/which-civil-engineering-design-tools-have-the-strongest-stormwater-and-drainage-analysis-capabilities-for-firms-doing-land-development-and-site-design)[Best platforms for integrating content analytics with CMS](https://www.g2.com/discussions/which-are-the-best-platforms-for-integrating-content-analytics-with-cms) [Which web server accelerators are highest rated for high-traffic e-commerce platforms needing enterprise-grade performance?](https://www.g2.com/discussions/which-web-server-accelerators-are-highest-rated-for-high-traffic-e-commerce-platforms-needing-enterprise-grade-performance)[What platform integrates remote desktop with ITSM systems?](https://www.g2.com/discussions/what-platform-integrates-remote-desktop-with-itsm-systems)[Which Adobe consultants have experience building UTM tagging models and multi-region attribution frameworks for enterprise marketing teams?](https://www.g2.com/discussions/which-adobe-consultants-have-experience-building-utm-tagging-models-and-multi-region-attribution-frameworks-for-enterprise-marketing-teams) [Show MoreShow Less](javascript:void(0);)