--- title: Blackbaud eTapestry Reviews meta\_title: 'Blackbaud eTapestry Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 103 reviews by the users' company size, role or industry to find out how Blackbaud eTapestry works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 103 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud eTapestry Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Blackbaud eTapestry but has limited features. Are you part of the Blackbaud eTapestry team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Blackbaud eTapestry is an affordable, all-in-one donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. More than 6,000 nonprofits and institutions are using eTapestry to efficiently manage and track fundraising performance, engage new supporters, and maximize existing donor relationships. * * * Seller [Blackbaud](https://www.g2.com/sellers/blackbaud) Discussions [Blackbaud eTapestry Community](https://www.g2.com/products/blackbaud-etapestry/discuss) Languages Supported English, French, Italian, Dutch, Spanish Solution Type All-in-One Overview by Kaney Steele Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/blackbaud-etapestry/pricing) ## Top-Rated Alternatives [ ![Neon CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neon CRM") Neon CRM 4.2/5(438) ](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) [ ![Bloomerang CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomerang CRM") Bloomerang CRM 4.6/5(914) ](https://www.g2.com/products/bloomerang-crm/reviews) [ ![DonorPerfect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DonorPerfect") DonorPerfect 4.4/5(566) ](https://www.g2.com/products/donorperfect/reviews) [ View All Alternatives ](https://www.g2.com/products/blackbaud-etapestry/competitors/alternatives) ## User Insights Average based on 103 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 3/17/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Outdated interface" 1.5/5 What do you like best about Blackbaud eTapestry? Easy to learn features. Adequate resources for training Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? Outdated interface in comparison to other products Reporting features are limited Doesn’t integrate well with additional software necessary for nonprofit operations Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? Prior to using e-tapestry, the nonprofit was using excel and other antiquated software to piece-meal operations, E-rap has helped streamline. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Civic & Social Organization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civic & Social Organization") AC Verified User in Civic & Social Organization Small-Business (50 or fewer emp.) 4/18/2020 "My Review" 3.5/5 What do you like best about Blackbaud eTapestry? I like that you can run membership programs on it Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? The software sometimes is not as intuitive as i’d like Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? Organizing our data has been made much easier, that is a huge benefit Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KJ Kathryn J. Director of Community Relations Mid-Market (51-1000 emp.) 5/21/2019 "Disappointed with eTapestry" 1.5/5 What do you like best about Blackbaud eTapestry? I initially loved eTapestry and found that we were able to build a platform with the components that fit our needs. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? Over time, eTapestry no longer allowed us to build our platform based on our needs but rather, they forced us into packages that were expensive and unneeded and put us in a contract. As a not-for-profit, our goal is to keep our administrative costs low so that we can pour our fundraising dollars back into our programs and services, not into the hands of eTapestry's parent company, Blackbaud. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? There is no longer a benefit to us and once our contract is up in July, we will no longer retain this CRM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SC Sam C. Marketing and Commmunications Coordinator Small-Business (50 or fewer emp.) 5/3/2019 "Review of Etapestry" 2.5/5 What do you like best about Blackbaud eTapestry? The most helpful tool in Etapestry is the ability to pull a report based on specific field that you want information for and be able to come up with clear reports and data for presentation. It helped me with tracking sponsorships for my non-profit and allowed us to handle all the interactions we had with donors. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? The least helpful tool about Etapestry was the fact that since our softwares were not compatible for automation, we had to manually enter data. This process proved to be very time consuming and ineffective for us. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud eTapestry: Would highly recommend integration for full benefits of a software like this, Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? The business problems that Etapestry is solving, is hosting all our interactions and information about our donors and users. It allows a business to easily access their supporters or users and see valuable information about those users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Fund-Raising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Fund-Raising") UF Verified User in Fund-Raising Mid-Market (51-1000 emp.) 9/12/2019 "eTapestry Review " 5/5 What do you like best about Blackbaud eTapestry? I like the clarity of the database. I feel that the understanding is quick to learn as well. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? I do not like the Soft Credit process of eTapestry, it is very confusing to follow with accounts with matching. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud eTapestry: eTapestry is a great Blackbaud product, I think it's very easy to pick up on and understand. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? The way to pull specific things without doing batches and vice versa. I have been using queries a lot recently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Helen N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Helen N.") HN Helen N. Co- Founder & Executive Director Non-Profit Organization Management Small-Business (50 or fewer emp.) 12/7/2018 "Terrible database and worst customer service " 0/5 What do you like best about Blackbaud eTapestry? I don't like anything about it... It's been so difficult to use. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? The database is very outdated and there seems to be no update in sight. I feel like I'm using a system created in the 90s. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud eTapestry: RUN Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? Nothing. I realized that they do not care about me as a customer or the non-profit I work for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Religious Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Religious Institutions") AR Verified User in Religious Institutions Small-Business (50 or fewer emp.) 10/30/2018 "Some great features, but limited" 3/5 What do you like best about Blackbaud eTapestry? I like that it track our donor payments and helps us send out end of the year giving statements. Its also helpful with some reports and that is can update addresses from the usps. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? I don't like that you can't tag certain gifts with more than 2 tags. Its hard to drill down to the data sometimes because if you work too quickly it will kick you out of the program all together. Also, their chat support usually sends you to their help database which defeats the point of having a customer support chat feature. Also, the login has gotten harder! Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud eTapestry: I would only recommend them if you are small and you don't want to have pull reports for development purposes. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? We are using this to track donor data and donations. We have realized that we can store more than just donor data and their are some standard reports that are very helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Eileen L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eileen L.") EL Eileen L. Development Coordinator Education Management Small-Business (50 or fewer emp.) 1/2/2018 "Difficult User Interface - Some good features" 2.5/5 What do you like best about Blackbaud eTapestry? I'm not a fan of eTapestry, but its best feature is the "Relationships" feature. As most board members, they serve as a fundraisers. Therefore, it is very useful to track the number of people they bring over the year(s). This feature has helped us to add a personal touch to our communications, and assess whether board members met their board expectations. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? Each time I try to run a report, I get a headache. At glance, the software seems easy to use. However, once I try to pull a report, I don't get what I need. Many steps to follow, so I feel I'm wasting my time. As part of the Development Team, donor reports are essential, so this is something that need to be improved! I'm still relative new to this software, I tried customer support, but they weren't helpful either. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud eTapestry: Evaluate other options, before making the commitment to eTapestry. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? The problem that we're trying to solve is donor management. One of the benefits is that I can keep all donors information in one place, and manage donor communications. Nevertheless, there are few things should be improved in the Communications section. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jaleith Zakiya G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaleith Zakiya G.") JG Jaleith Zakiya G. Director of Philanthropy Non-Profit Organization Management Small-Business (50 or fewer emp.) 10/24/2017 "eTapestry review - small nonprofit fundraising" 4/5 What do you like best about Blackbaud eTapestry? eTapestry can be customized to a great degree and can grow with an organization's work/team. The subscription level module by amenity and not user count also makes it more affordable than many other options. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? Sometimes the software does not do simple, common sense things very plainly put. For example, you can run a compound query for items that meet multiple sets of criteria, but you can't run a simple exclusion query, you have to run a compound query that excludes the second query's results. This can be confusing, cumbersome and time consuming. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud eTapestry: + Use chat support to get transcripts of the instructions they give you and copy/paste into your user manual or data entry rules/standards + Do NOT give everyone free range permissions to delete information or merge accounts until the rules are implemented fully and you have a good idea of your process for different data processing pieces + Have a backup administrator. Do NOT try to be the only admin, you'll go crazy and be overwhelmed. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? Constituent management, volunteer management, gift management, network management, and constituent engagement. Additionally, this is our first organization-wide database, so it's great to have a centralized location to store important information about various constituents/groups that everyone can access. We also like the ability to make certain pieces of information private (e.g. donations, background check results, etc). Lastly, the customization capabilities have helped us to track information we hadn't thought to track before. Review collected by and hosted on G2.com. Show More 12/12/2017 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 4/10/2018 "eTapestry meets CRM needs, regrettably." 3/5 What do you like best about Blackbaud eTapestry? eTapestry is an acceptable database for small, lower-income nonprofits seeking to save costs but use a tool that gathers and organizes donor information. Review collected by and hosted on G2.com. What do you dislike about Blackbaud eTapestry? eTapestry is very limited on customization options for donation forms, is not very intuitive if you aren't used to donor queries, and isn't designed well. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud eTapestry: If your CRM priority is to locate all your donors in one place with minimal integration into other platforms for the lowest cost possible, go with eTapestry. If your CRM priority is to increase your ability to add customization and branding to your online giving platforms and integrate aesthetically well into your other online presences (Facebook, website, email server), spend more money on Classy or a similar CRM. Review collected by and hosted on G2.com. What problems is Blackbaud eTapestry solving and how is that benefiting you? eTapestry keeps our donor database organized and updated. It also links to our Constant Contact account, which keeps our mailing list clean and sorted (if we run the appropriate queries). Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Blackbaud eTapestry? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Blackbaud eTapestry ](https://www.g2.com/products/blackbaud-etapestry/discussions/new) GU Guest User What are the benefits and drawbacks of using Blackbaud eTapestry for nonprofit management? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-blackbaud-etapestry-for-nonprofit-management) GU Guest User What is Blackbaud eTapestry used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-blackbaud-etapestry-used-for) [ View all Discussions ](https://www.g2.com/products/blackbaud-etapestry/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/blackbaud-etapestry/pricing) Blackbaud eTapestry Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f4e96b48d625aaf475f2a46b74859/bloomerang-crm.png "Product Avatar Image") Bloomerang CRM 4.6/5(914) [ Compare Now ](https://www.g2.com/compare/blackbaud-etapestry-vs-bloomerang-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-raiser-s-edge-nxt.png "Product Avatar Image") Raiser's Edge NXT 3.9/5(640) [ Compare Now ](https://www.g2.com/compare/blackbaud-raiser-s-edge-nxt-vs-blackbaud-etapestry) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f0f1bd2606e994a01b00deaed80652ee/donorperfect.jpg "Product Avatar Image") DonorPerfect 4.4/5(566) [ Compare Now ](https://www.g2.com/compare/blackbaud-etapestry-vs-donorperfect) ##### ##### Blackbaud eTapestry Features Administration Reporting & Statistics Interaction Tracking Automation Fundraising Campaign Management Online Donation Portal Event Planning Marketing Email Marketing Direct Mail Tools Constituent Management Constituent Profiles Donor Communications [ View More Features ](https://www.g2.com/products/blackbaud-etapestry/features) ##### Categories on G2 [Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm)[Fundraising](https://www.g2.com/categories/fundraising)[Admission-Based Nonprofit](https://www.g2.com/categories/admission-based-nonprofit) ##### Explore More [Which certified Sage Intacct channel partners provide both implementation and integration services for organisations evaluating their financial management transition?](https://www.g2.com/discussions/which-certified-sage-intacct-channel-partners-provide-both-implementation-and-integration-services-for-organisations-evaluating-their-financial-management-transition)[What is the top media and influencer targeting software for agencies?](https://www.g2.com/discussions/what-is-the-top-media-and-influencer-targeting-software-for-agencies)[Best AI agents for reducing manual workload in operations](https://www.g2.com/discussions/what-are-the-best-ai-agents-for-reducing-manual-workload-in-operations) [What contractor payment platforms connect with HR, payroll and accounting systems so contractor data does not have to be manually entered in three different places?](https://www.g2.com/discussions/what-contractor-payment-platforms-connect-with-hr-payroll-and-accounting-systems-so-contractor-data-does-not-have-to-be-manually-entered-in-three-different-places)[What is the top solution for improving app store rankings?](https://www.g2.com/discussions/what-is-the-top-solution-for-improving-app-store-rankings)[Which is the best absence management software for large organizations?](https://www.g2.com/discussions/which-is-the-best-absence-management-software-for-large-organizations) [Show MoreShow Less](javascript:void(0);)