SW

Stephanie W.

Director Of Development

Small-Business (50 or fewer emp.)

10/11/2019

"Comprehensive Content Management System"

3.5/5

UN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

7/3/2020

"Crm"

4.5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

I love that staff can track communications and relationships with our donors and we can look up historical data Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

Crm takes forever to get used to. Sometimes It seems like way too much work for a little payout. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/6/2019

"Great all in one CRM tool"

4/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

Blackbaud offers an array of tools from Raiser's Edge, NXT, Merchant Services, WordPress, Online Express, Luminate Online. Their new NXT tool allows you to see donor data in a very attractive format with charts, graphs, reminders to reach out to donors. Raiser's offers reports, online express for easy donation pages, email pages. They have WordPress templates to use for your website that are easy to customize. Gifts from online express are easy to pull up and it's easy to put in a batch and create donor records. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

They are very pricey and any new addition always requires extra cost. Sometimes the data in the dashboard doesn't match with data in NXT. For example, consecutive donors years are sometimes different in NXT and sometimes data in queries varies from data in reports and the dashboard. Customer service sometimes takes a while to get back to you especially about issues with your WordPress site. Their Team Builder crowdfunding tool is very difficult to execute. It takes a long time to read many knowledge base articles and to learn how to create fundraising pages. It's kind of an outdated platform. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud Enterprise Fundraising CRM:

Speak to a rep and understand all the tools available. Every feature is very expensive so make sure you are going to use the features. NXT is a must need. I wouldn't recommend using Team Raiser as it's too complicated to setup so use maybe crowdrise or other crowdfunding, peer to peer tools. Review collected by and hosted on G2.com.

What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?

We use almost all Blackbaud tools including our WordPress website, Raiser's Edge, Team Raiser, Luminate Online, NXT. They are very costly however it's worth the price. We love our new website and it's easy to create online giving forms. We are able to play videos on our website as well. We are easily able to track donors, giving and to create reports, queries. Review collected by and hosted on G2.com.

AM

Ashley M.

Alumni Development Manager

Enterprise (> 1000 emp.)

10/25/2018

"I use Blackbaud CRM for alumni and donor information"

4/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

Blackbaud CRM is fairly intuitive, but I really like that it keeps a "Recently Accessed" list on my left task bar. I'm constantly switching between constituents and it's great to not type them in the search box over and over again. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

Because I work with alumni and donors, I tend to do a lot of research on them. It would be great to have a space within Blackbaud to link their social media accounts or research/professional links. This would tie in all pertinent information rather than just quick demographical type things. Review collected by and hosted on G2.com.

What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?

It's a centralized place to keep all donor and alumni information. Because we're a university where our constituents could be in multiple categories and thus members of many different entities, it's great to have one location for their information so we always know it is up-to-date and consistent with what other folks around campus are using. Review collected by and hosted on G2.com.

RP

Ruth P.

Developer

Mid-Market (51-1000 emp.)

10/12/2019

"OK system if you are MS shop"

2.5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

Batch( with Import feature) and change history logging Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

Query designer is fine for simple queries but you can't use it for complex queries with joins. You have to create query view and use that query view as a selection for your query to do joins. A lot of work. Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

12/2/2019

"Good CRM for Non-Profit"

4.5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

Blackbaud's search function is very simple to use. They also have a thorough Knowledge Base. Additionally, when our team needed further assistance, we were easily able to contact our rep to come out and give us in-person training. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

Older "models" of Blackbaud are clunky; it's best to have the latest model. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud Enterprise Fundraising CRM:

Just make sure you have the latest of what Blackbaud has to offer! Review collected by and hosted on G2.com.

What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?

We primarily use Blackbaud to track donors; this works for our giving teams well. Review collected by and hosted on G2.com.

AM

Ashley M.

Senior Business Analyst

Mid-Market (51-1000 emp.)

7/31/2018

"I use Blackbaud CRM for donor and alumni record management"

4/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

My favorite thing about Blackbaud CRM is the side panel where it keeps my history. Often I switch between constituents to learn more about them and easy to go back and forth when I have history right there. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

As someone who uses this for my specific college, I get frustrated with the Education tab. I can make the Education stay on my main screen, however, I cannot see the actual degree name of the person I'm looking at. When I'm trying to determine whether this person is an alumnus from my department, it would be great to see that at first glance instead of having to fish for it every time I bring up a record. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud Enterprise Fundraising CRM:

It's a great CRM system for robust records. You are able to store so much information about any one constituent or group. Blackbaud CRM categorizes the information so it's easy to find what you're looking for without scrolling and clicking for hours. Review collected by and hosted on G2.com.

What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?

Currently, the biggest business problem I'm solving with Blackbaud CRM is the ability to do a "fuzzy search". Our previous system did not allow this and it was difficult to identify an alumnus if they were going by a nick name or if they'd been married and didn't include their maiden name. Blackbaud CRM has allowed us to track these folks down and ensure their records are updated as we receive new information. Sometimes, the best way to locate someone is a first name and a city, and Blackbaud CRM has allowed us the ability to do this. Review collected by and hosted on G2.com.

MD

Melanie D.

Gallery Assistant + Student Galleries Manager

Small-Business (50 or fewer emp.)

4/25/2019

"Blackbaud Review"

5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

Blackbaud CRM covers so many different areas of functionality. It really helps to centralize all of the different parts of donor management in one place. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

The database view is not as user friendly and can sometimes be slow. Review collected by and hosted on G2.com.

AP

Aimee P.

Director of Development College of Natural Science and Mathematics and College of Liberal Arts

Public Relations and Communications

Mid-Market (51-1000 emp.)

1/4/2019

"It is a very user friendly and efficient CRM tool."

4.5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

I like how I can quickly find the information I need. It is also very adaptable. I can change my preferences to see certain categories over others. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

I dislike that you can't pull certain information. When I am going into pull a queery it will only let me search through certain categories and not others. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud Enterprise Fundraising CRM:

This has been one of the best CRM tools I have used in fundraising. Review collected by and hosted on G2.com.

What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?

I use Blackbaud CRM to control a donor base for major gift fundraising. It helps benefit me by sending me reminders when donors may have lapsed and need to be revisited. It helps me to keep ahead in my stewarding and soliciting of donors that are of major gift potential. Review collected by and hosted on G2.com.

UN

Verified User in Non-Profit Organization Management

Enterprise (> 1000 emp.)

8/16/2019

"A solid CRM experience"

4/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

It’s easy to navigate and loads quickly on Windows which is a plus. Solid favorites section. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

Looks outdated. It looks like something from windows 98. Review collected by and hosted on G2.com.