UH

Verified User in Higher Education

Enterprise (> 1000 emp.)

10/23/2023

"Business Analyst"

3.5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

The Data that is stored in the system and the ability to obtain the informaiton is fairly easy. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

There is so much to learn! I've only been in the position for 5 months. Review collected by and hosted on G2.com.

QV

Quoc V.

Director Of Technology

Mid-Market (51-1000 emp.)

5/24/2023

"Nice CRM with great API"

5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

I like the fact that the API makes the data very accessible. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

It can be costly to smaller schools as the pricing is a bit steep. Review collected by and hosted on G2.com.

BC

Brianne C.

Assistant Director

Mid-Market (51-1000 emp.)

6/14/2022

"Blackbaud CRM: The Right Tool for Advancement Needs"

4.5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

Blackbaud CRM makes it easy to see key constituent data at a glance. I can quickly and easily get info when needed and the various integrations, such as the Events module, make it a great tool to capture overall engagement. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

Due to the large amount of data, there are times where the system takes a minute to refresh, as it's combing through the vast database. That said, I don't have many issues with the CRM system. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud Enterprise Fundraising CRM:

Understand your data needs and the various ways it needs to be integrated, managed, and reported. Review collected by and hosted on G2.com.

What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?

For the work I do, Blackbaud CRM is key to incorporating event data, to track a variety of engagement types. We can track registration in an individual event while simultaneously marking each invitee's communication and event attendance records. Review collected by and hosted on G2.com.

GS

Greg S.

Director of Development

Small-Business (50 or fewer emp.)

5/13/2022

"Blackbaud CRM RE7 review"

1.5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

I particularly enjoy how Raisers Edge is very simple and clean to navigate. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

RE7 is not cloud-based. It does not easily show reports. It does not easily show graphs. I need more Donor intelligence, social media account linkage, email integration, etc. Review collected by and hosted on G2.com.

RG

Rosie G.

Marketing and Communications Coordinator

Small-Business (50 or fewer emp.)

1/13/2022

"A Somewhat Broken Umbrella"

3/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

We used Blackbaud's CRM because it's billed as a catch-all tool for nonprofits/advocacy work. While some software requires various accounts to access different tools, Blackbaud is one login for multiple programs. It hooked to our CRM and allowed us to connect ticketing and membership options more easily to web content. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

We disliked most of the interface. If you've used any other modern CRM you'll notice the outdated admin interface, complicated information structure, and few tools to support new admins. Blackbaud's CRM is not a good product for any organization without a web developer on staff. Tool broke constantly and are not intuitive for admins. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud Enterprise Fundraising CRM:

Look past the sales pitch. We were swayed by the promises of our (non web developer) admins having numerous tools for easier workflow and contact management, but the clunkiness of Blackbaud's CRM created more problems for us in the end. Every consultant we were talked to recommended we find a new platform to use. Review collected by and hosted on G2.com.

What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?

We used the CRM for managing contacts (particularly various member levels), donor management, email marketing, event ticketing, and development needs. While it offers numerous tools, none of the tools are significant. For instance, while it's nice to have email marketing built-in, we'd have been better off loading lists into an email program like MailChimp for better templates and email tracking. Review collected by and hosted on G2.com.

CF

Callie F.

Founder

Mid-Market (51-1000 emp.)

5/10/2022

"BlackBaud CRM helps solve issues"

4.5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

Blackbaud CRM helps to solve essential issues for advancement including a responsive email system and many partnerships with other programs that make the CRM experience much easier Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

Some of the processes and entry are cumbersome for Blackbaud. There could possibly be a more tech savvy way to update the database. Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

5/27/2022

"A system that is user friendly"

3.5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

I think that Blackbaud is easy to use and it is easily taught to others Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

There are some things that you can only do in the database version. Review collected by and hosted on G2.com.

AE

Verified User in Education Management

Small-Business (50 or fewer emp.)

7/7/2021

"The absolute WORST CRM software I've ever used!"

0/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

Very little. If it worked adequately, Lead tracking would be amazing. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

BB gives too much control to the end-user. The software lacks in many vital areas such as building and tracking lead campaigns, inability to link campaigns to leads/schools, inconsistencies with website apps linking and having end users run into constant issues, the end-of-year rollover is very messy and has too many steps, and it does not allow you to create/assign tasks to team mates on lead follow-up. Salesforce is 10000% better than this software. In addition, if you want to get out of your contract, it is virtually impossible. They will NOT accommodate you in any way and will even argue that the issues with the software are user error. They are extremely rude and take hours, even days to resolve your ticket. Most of the time, the ticket is closed and you will get an email stating it's closed due to "not able to replicate the issue", even though you're still experiencing the problem. Please do not waste your companies/schools' money on this product. I would much rather pay a little more to use Salesforce, then to deal with all the troubles you will have with Blackbaud. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud Enterprise Fundraising CRM:

If you prefer to spend a lot of your time opening tickets (via chat by the way because they charge you for EVERYTHING, even phone support) then please use this software! Otherwise, I would never, ever recommend this software to any company looking to grow their business, school or track their lead pool/campaigns. It is extremely difficult to use, the training is 100% online and is limited to what you can ask/do during that time. In addition, I recently asked the consultant if I could call to ask a question before scheduling time, he said "let me be clear, all time spent assisting a request is billable to consulting time regardless of format." BB will nickel and dime your company simply because they can and you're locked into a contract! Don't do it! Review collected by and hosted on G2.com.

What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?

I have been trying to solve many of the same issues with BB for 7 months! Our setup is not correct, and users cannot create accounts, or when they do, the application is missing, causing us to lose clients at our company and making it inconvenient for people to have to come into the compnay to fill out paper applications. In addition, every time I have to setup a new user internally, it takes hours, even days, because the system isn't setup correctly. I have to take all these extra steps to set up a new user for example: opening up incognito windows, or instead of clicking the "accept invitation" button in the email they send after creating an account, I have to select/copy/paste the invite into a separate browser because there "must be a glitch" between the email and the invitation. It is just extremely frustrating to have to go into work every day and spend hours troubleshooting BlackBaud issues then I do actual work. Please save yourself a headache and do not use this product. Worst investment ever! Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

11/6/2020

"Blackbaud CRM - great for donor profiles"

3.5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

Blackbaud is easy to navigate. I love that it has the option for such detailed profiles for each constituent. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

The reports in Blackbaud are sometimes hard to pull. The reporting side is not very easy to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud Enterprise Fundraising CRM:

Blackbaud is a very useful tool for any size organization to be able to capture donor information in one place. Review collected by and hosted on G2.com.

What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?

It's great to have all of the information about one constituent in one place. This includes each form of communication, solicitation, visit, etc. Review collected by and hosted on G2.com.

UF

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

11/11/2020

"Blackbaud (Carlsen)"

4.5/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

Simple to use, ability to extract information and pull reports Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

Handling of soft credits - need to create various types of soft credit (between family members, between individual and private business etc) Review collected by and hosted on G2.com.