Working with the Bizrate team has been such a positive experience. They're always helpful, proactive, and genuinely invested in helping us reach our goals for our clients. Nicole and Karah are the best. The platform itself provides amazing insights and is extremely easy to use. It’s incredibly valuable to see how customers feel about their buying experience and to identify areas where we can improve. The data is a great tool to support overall business and marketing decisions. There's nothing better than hearing from the customers themselves. I really appreciate the partnership and collaboration the Bizrate team brings to the table. Review collected by and hosted on G2.com.

There is nothing to dislike about this platform. There are some features we're excited for them to implement down the line that we wish we had access to now, but other than that, it's been a great tool to use. Review collected by and hosted on G2.com.

Bizrate provides very useful data that helps drive a lot of our user experience initiatives. It also helps us to dive into customer complaints that could be bug related after we release a new feature on our website. Review collected by and hosted on G2.com.

Not many dislikes to note. I do wish there were a way to find the user experience related nuggets that I find when I read through all of the comments. There are so many comments that are very helpful to read, but sometimes it's hard to diagnose which comments are actual problems with the site versus complaints that are more user error related. Review collected by and hosted on G2.com.

Bizrate makes it incredibly seamless to capture customer feedback and view results in real time, enabling retailers to act quickly on valuable insights. One of its standout strengths is the ability to customize survey invitations, allowing them to feel like a natural extension of a brand’s identity and creating a more engaging experience for customers.

Another highly valuable feature is the ease with which merchants can export customer verbatims directly from the tool — saving time, improving efficiency, and ensuring that teams can easily share authentic customer feedback across the organization.

The reports that are available within the tool are easy to use, and extremely helpful! Review collected by and hosted on G2.com.

The only area I see for improvement with Bizrate is in the look and feel of the survey itself, which could benefit from a more modern design. Updating the fonts to be more user-friendly and refining the question format could help align it more closely with competitors. Review collected by and hosted on G2.com.

Easy and quick filtering by date, topic, and brand makes it simple to review performance across key areas. The customer support team is also incredibly easy to connect with and always super helpful! Review collected by and hosted on G2.com.

The date selection could be more intuitive and easier to use. Review collected by and hosted on G2.com.

I use Bizrate daily and I'd say the most helpful thing about using Bizrate is knowing that our customers are leaving detailed reviews with feedback on what we can do to improve our company. The number of features have been great, as well. I go through quarterly meetings with a bizrate representative and it helps us view the most common problems within that quarter. It has been super helpful! Review collected by and hosted on G2.com.

Some customers of ours aren't quite sure what the reward is until the review is finished. It then tells them its to a magazine subscription which isn't relatable to our company and some customers have been upset over it. Review collected by and hosted on G2.com.

High response rates – Surveys are built into the purchase/fulfillment flow, so you capture more customer voices.

Actionable insights – You get clarity on why customers are satisfied or dissatisfied (checkout, shipping, product expectations, etc.).

Post-transaction data – Understand both immediate shopping impressions and long-term satisfaction after delivery. Review collected by and hosted on G2.com.

Survey fatigue for customers – Because the surveys are fairly long, response quality may drop off.

Data depth – Feedback is good for broad trends, but not always detailed enough for complex customer journey analysis. Review collected by and hosted on G2.com.

Bizrate Insights makes it simple to gather valuable customer feedback at scale. The reporting dashboard provides actionable data that helps us identify customer pain points and areas to improve. It’s also a very cost-effective solution compared to other feedback platforms, especially considering the hands-on quarterly reviews of the data and trends. Review collected by and hosted on G2.com.

The customization options for survey design could be more flexible. Also, the analytics dashboard feels a bit limited and less intuitive for gathering a comprehensive understanding of customers and their feedback. Review collected by and hosted on G2.com.

The Vital Signs dashboard is so helpful - easy to navigate and clearly displays deeply meaningful data. The support team at Bizrate is responsive, genuine, and eager to help with whatever we need. Adaptability within the program and consistent communication make it a truly valuable tool and an enjoyable partnership. The knowledge we gain has been pivotal in decision-making, and on a personal level I always look forward to and enjoy our meetings! Review collected by and hosted on G2.com.

I can't think of any downsides, they have been able to accomplish everything we need while giving a great experience. Review collected by and hosted on G2.com.

We use many of the feedback mechanisms to stay aware of our customers experiences. We especially like to ability respond almost immediately to any service issues which really impresses our customers. Also, really appreciate the ability to customize the surveys to meet our ever-changing needs. I personally receive daily reports which highlight specific types of customer feedback. Review collected by and hosted on G2.com.

Wow, nothing I can think of. The tools are very intuitive and the team behind those tools is very responsive to our needs. Review collected by and hosted on G2.com.

They help you set up and run your surveys, including custom questions. They also have analysts that help you spot trends in your responses and find opportunities to improve your business. Review collected by and hosted on G2.com.

Some elements of the surveys are not customizable, including the $100 offer. We are also only able to capture feedback from customers who made a purchase, so we are missing out on people who were potential customers, but did not convert. Review collected by and hosted on G2.com.