--- title: Bizrate Insights Reviews meta_title: 'Bizrate Insights Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how Bizrate Insights works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 35 scale: '5' date_modified: '2026-07-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Bizrate Insights Reviews **Vendor:** Bizrate Insights **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 35 ## About Bizrate Insights Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation. ## Bizrate Insights Pros & Cons **What users like:** - Users value the **excellent customer support** and seamless feedback capture provided by Bizrate Insights. (20 reviews) - Users value the **detailed customer feedback** from Bizrate Insights, which aids in improving their business effectively. (18 reviews) - Users value the **ease of use** of Bizrate Insights, simplifying customer feedback tracking and reporting significantly. (14 reviews) - Users value the **detailed feedback management** of Bizrate Insights, enabling continuous improvement based on customer reviews. (13 reviews) - Users value the **actionable insights** provided by Bizrate Insights, enabling effective tracking of customer sentiment and performance improvement. (13 reviews) - Customer Support (10 reviews) - Users appreciate the **seamless customer feedback capture** that allows for quick actions based on valuable insights. (9 reviews) - Insights Generation (8 reviews) - Reporting (7 reviews) - Team Helpfulness (7 reviews) **What users dislike:** - Users find **limitations in survey customization** and data access hindered by the platform's constraints, affecting their analytics experience. (8 reviews) - Users express frustration with **survey design issues** and limitations that hinder the overall effectiveness of Bizrate Insights. (8 reviews) - Users find **limited customization** in Bizrate Insights, particularly in survey elements and dashboard features, causing frustration. (6 reviews) - Users find the **limited data analysis** in Bizrate Insights hinders deep insights into customer feedback and trends. (5 reviews) - Users experience **missing features** , such as limited historical data and difficulties in analyzing complex customer journeys. (5 reviews) - Survey Limitations (5 reviews) - Data Management Issues (4 reviews) - Users find the **limited questions and customization options** of Bizrate Insights a drawback compared to competitors. (4 reviews) - Dashboard Issues (3 reviews) - Users feel that Bizrate Insights suffers from a **poor design** that lacks a modern, user-friendly aesthetic. (3 reviews) ## Bizrate Insights Reviews ### 1. A fantastic platform for customer insights **Rating:** 5.0/5.0 stars **Reviewed by:** Geoffrey N. | Web Support Specialist, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Bizrate Insights?** Bizrate Insights allow us to filter the content by positive and negative sentiment which allows us to quickly access and address issues that may be hidden in a positive review. **What do you dislike about Bizrate Insights?** There isn't anything I dislike about Bizrate Insights **What problems is Bizrate Insights solving and how is that benefiting you?** Customers tend to express how they truly feel about a company's product/service via reviews. Bizrate Insights allow us to search, filter, and address these issues publicly as well as directly. Data collected here are also shared internally to help correct and streamline logistics, customer service, and fulfillment. ### 2. Driving Smarter Decisions Through Customer Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** J M. | Website Operations Mgr., Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Bizrate Insights?** Bizrate has become an essential tool for our organization, with multiple team members using it weekly to track customer sentiment. The reporting dashboards make it easy to spot trends and benchmark our performance against industry peers, giving us clear insight into where we excel and where we can improve. The Bizrate team has been a true partner, continually enhancing the tool to fit our needs and helping us turn feedback into meaningful business results. **What do you dislike about Bizrate Insights?** Bizrate’s reporting is already strong and widely used across our teams. With additional flexibility in customizing analytics, streamlining response filtering, and simplifying data exports, the tool could become even more efficient and deliver even greater value to our business. **What problems is Bizrate Insights solving and how is that benefiting you?** Bizrate Insights helps us capture real-time customer feedback at critical points in the shopping journey. This gives us a clear view of customer sentiment, highlights areas where we can improve, and provides benchmarks against industry peers. By having these insights readily available, multiple teams across our organization can act quickly—whether it’s improving site experience, refining customer service, or adjusting marketing strategies—ultimately driving higher satisfaction and stronger business performance. ### 3. Customer Comments Provide Valuable Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Bizrate Insights?** Customer comments provide valuable feedback. **What do you dislike about Bizrate Insights?** I can't think of anything that I dislike. **What problems is Bizrate Insights solving and how is that benefiting you?** It confirms those areas that we need to focus on to improve our business. It helps that customer comment are reinforcing those things we are raising as priorities to the decision makers. ### 4. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Peter P. | Ecommerce Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Bizrate Insights?** Bizrate Insights makes it easy to collect valuable customer feedback right after purchase. I like that the platform provides both quantitative scores and open-ended comments, which helps us quickly identify what’s working well and where we can improve. The reporting is straightforward, and the integration into our e-commerce workflow is seamless **What do you dislike about Bizrate Insights?** At times the dashboard feels a little limited in customization, and digging deeper into the data can take extra effort. Some of the reporting could be more flexible to allow for easier segmentation and trend analysis. That said, the core insights are still very valuable. **What problems is Bizrate Insights solving and how is that benefiting you?** Bizrate Insights helps us capture real-time customer feedback right after checkout, giving us visibility into satisfaction, purchase drivers, and pain points we might otherwise miss. By turning that feedback into actionable insights, we can improve the shopping experience, reduce friction in the buying process, and better align with customer expectations. Ultimately, it helps us build stronger customer loyalty and trust. ### 5. Valuable Customer Feedback Through Comments **Rating:** 4.0/5.0 stars **Reviewed by:** Kosher V. | Kosher Supplements, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Bizrate Insights?** Customer comments provide valuable feedback. **What do you dislike about Bizrate Insights?** Even though we reached out many times to change from the magazine offer to something else, nothing ever changed. **What problems is Bizrate Insights solving and how is that benefiting you?** It notifies us about the areas that need to be changed or upgraded. ### 6. Helpful Team and Powerful Customer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis H. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Bizrate Insights?** The Bizrate team is extremely knowledgeable and supportive. They were very open to us adding our own custom questions on top of their standard survey set, which gave us the exact insights we needed for market research. The feedback has helped us prove out important theories about how customers find us and why they choose to buy from us. Their reps have been patient, responsive, and genuinely helpful throughout the process. The platform itself is also easy to use and integrates smoothly with BigCommerce, which made implementation simple. **What do you dislike about Bizrate Insights?** Honestly, I don’t have any dislikes. Even setup and configuration were straightforward. **What problems is Bizrate Insights solving and how is that benefiting you?** Bizrate Insights is helping us better understand our customers by giving us direct feedback on how they find us and why they choose to buy from us. The ability to add custom questions has been especially valuable, allowing us to validate key market research theories and uncover insights we couldn’t get elsewhere. This helps us make smarter marketing decisions, refine our messaging, and ultimately improve the customer experience. ### 7. Efficient Customer Interaction with Daily Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Aleta C. | Director Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Bizrate Insights?** I like the daily emails from Bizrate Insights. It gives us the opportunity to more efficiently reach out to customers. We have them set up to filter negative reviews, and this allows us the opportunity to focus on those. The initial setup was very easy. **What do you dislike about Bizrate Insights?** I don't have any feedback. **What problems is Bizrate Insights solving and how is that benefiting you?** Bizrate Insights allows us to proactively and efficiently reach out to customers, especially by filtering and focusing on negative reviews. The daily emails help us stay on top of customer feedback. ### 8. Bizrate Gives us a Better Understanding of Our Shoppers Journeys **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle F. | Digital Merchandising Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Bizrate Insights?** Bizrates voice-of-customer surveys give us a better understanding of our shoppers journeys. I use the VitalSigns dashboard weekly to review the collected data and provide actionable feedback to our team. The Online Buyer Comments report helps me to monitor feedback throughout our customers journeys. I read through the reporting for our brands and when action is needed, I assign the comment to someone specific on our team to take action. Many times people are trying to get in contact with customer service regarding delayed orders, broken items, missing items, and need assistance in doing so. Sometimes people are simply unsure of how to add discount codes or gift messaging to their orders or are looking for specific dimensions of items and can’t find it on the site on their own. Bizrate allows us to bridge the gap and assist our customers throughout their journey in real time. **What do you dislike about Bizrate Insights?** I can't say there's anything that I dislike about Bizrate. **What problems is Bizrate Insights solving and how is that benefiting you?** Many times people are trying to get in contact with customer service regarding delayed orders, broken items, missing items, and need assistance in doing so. Sometimes people are simply unsure of how to add discount codes or gift messaging to their orders or are looking for specific dimensions of items and can’t find it on the site on their own. Bizrate allows us to bridge the gap and assist our customers throughout their journey in real time. ### 9. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Bizrate Insights?** Masego from BizRate cares greatly about our business, MarineAndReef.com. She does a great job summarizing and collating the customer feedback data from store reviews. She helps us to understand how we are perceived by our customers. Through the data collected by BizRate we can see how we stack up against other companies in terms of our product offerings, website design, customer and service and other factors. **What do you dislike about Bizrate Insights?** I've had some difficulties implementing the code. But is more of an issue with the software we use for our E-commerce platform (Volusion). **What problems is Bizrate Insights solving and how is that benefiting you?** BizRate helps us to determine which problems need to be addresses based on the feedback from the customers. At the moment the data is telling us we need to concentrate on customer support. ### 10. Bizrate Has Given Us Some Very Helpful Insights Into Our Customers' Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Bizrate Insights?** It's easy to use, it offers valuable insight into our customers' experiences, and I appreciate our Bizrate agent was the first of all the agencies and services we work with to notify us we forgot to replace our pixels after our website update. We appreciate you, Myranda! **What do you dislike about Bizrate Insights?** We have no complaints. Surely we like anyone else would like more data in the free version but even the free insights have led to changes on our website and improvements in our customer experience both on and off the site. **What problems is Bizrate Insights solving and how is that benefiting you?** Let's us know which areas we need to do the most work on. Also has helped me find some missing or incorrect information on our site. ### 11. Bizrate is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Bizrate Insights?** Working with the Bizrate team has been such a positive experience. They're always helpful, proactive, and genuinely invested in helping us reach our goals for our clients. Nicole and Karah are the best. The platform itself provides amazing insights and is extremely easy to use. It’s incredibly valuable to see how customers feel about their buying experience and to identify areas where we can improve. The data is a great tool to support overall business and marketing decisions. There's nothing better than hearing from the customers themselves. I really appreciate the partnership and collaboration the Bizrate team brings to the table. **What do you dislike about Bizrate Insights?** There is nothing to dislike about this platform. There are some features we're excited for them to implement down the line that we wish we had access to now, but other than that, it's been a great tool to use. **What problems is Bizrate Insights solving and how is that benefiting you?** Understanding how customers use our client's website, why they shop there, what they value most, etc. ### 12. Very helpful data with awesome customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Bizrate Insights?** Bizrate provides very useful data that helps drive a lot of our user experience initiatives. It also helps us to dive into customer complaints that could be bug related after we release a new feature on our website. **What do you dislike about Bizrate Insights?** Not many dislikes to note. I do wish there were a way to find the user experience related nuggets that I find when I read through all of the comments. There are so many comments that are very helpful to read, but sometimes it's hard to diagnose which comments are actual problems with the site versus complaints that are more user error related. **What problems is Bizrate Insights solving and how is that benefiting you?** They solve a lot of the problems our customers experience with our site by providing their feedback to us. We've been able to find bugs after site releases, determine areas of frustration for users on the site, obtain valuable feedback from tests that we've run on loyalty program and placements of new features. Bizrate has benefitted us in many ways and their support team is amazing. ### 13. Powerful Feedback Tool with Room for a Modern Refresh **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlin U. | Manager, NA Online, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Bizrate Insights?** Bizrate makes it incredibly seamless to capture customer feedback and view results in real time, enabling retailers to act quickly on valuable insights. One of its standout strengths is the ability to customize survey invitations, allowing them to feel like a natural extension of a brand’s identity and creating a more engaging experience for customers. Another highly valuable feature is the ease with which merchants can export customer verbatims directly from the tool — saving time, improving efficiency, and ensuring that teams can easily share authentic customer feedback across the organization. The reports that are available within the tool are easy to use, and extremely helpful! **What do you dislike about Bizrate Insights?** The only area I see for improvement with Bizrate is in the look and feel of the survey itself, which could benefit from a more modern design. Updating the fonts to be more user-friendly and refining the question format could help align it more closely with competitors. **What problems is Bizrate Insights solving and how is that benefiting you?** Bizrate has allowed us to capture critical customer feedback from our eCommerce platforms during critical parts of their order journey. Bizrate insights has allowed us to tackle these customer frustration points and make meaningful business decisions. For example, customers were complaining via Bizrate that their packages were arriving damaged, and we were able to use this feedback and quantify it and make changes to our packages. ### 14. Fast, Flexible Filtering with Incredibly Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Bizrate Insights?** Easy and quick filtering by date, topic, and brand makes it simple to review performance across key areas. The customer support team is also incredibly easy to connect with and always super helpful! **What do you dislike about Bizrate Insights?** The date selection could be more intuitive and easier to use. **What problems is Bizrate Insights solving and how is that benefiting you?** Bizrates helps us identify common issues within the website user experience. It also helps us uncover guest complaints that may not have been shared directly, so we can address them. ### 15. Great insights on feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Bizrate Insights?** I use Bizrate daily and I'd say the most helpful thing about using Bizrate is knowing that our customers are leaving detailed reviews with feedback on what we can do to improve our company. The number of features have been great, as well. I go through quarterly meetings with a bizrate representative and it helps us view the most common problems within that quarter. It has been super helpful! **What do you dislike about Bizrate Insights?** Some customers of ours aren't quite sure what the reward is until the review is finished. It then tells them its to a magazine subscription which isn't relatable to our company and some customers have been upset over it. **What problems is Bizrate Insights solving and how is that benefiting you?** It tells us common problems with our website, shipping and locating products that our team has been working to fix. ### 16. Relevant and Actionable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Bizrate Insights?** High response rates – Surveys are built into the purchase/fulfillment flow, so you capture more customer voices. Actionable insights – You get clarity on why customers are satisfied or dissatisfied (checkout, shipping, product expectations, etc.). Post-transaction data – Understand both immediate shopping impressions and long-term satisfaction after delivery. **What do you dislike about Bizrate Insights?** Survey fatigue for customers – Because the surveys are fairly long, response quality may drop off. Data depth – Feedback is good for broad trends, but not always detailed enough for complex customer journey analysis. **What problems is Bizrate Insights solving and how is that benefiting you?** Lack of visibility into the full customer journey (from purchase through delivery). Gaps in understanding why customers abandon carts, churn, or become repeat buyers. Limited ability to benchmark performance against industry peers. How that benefits you: Actionable feedback: Immediate insight into pain points like checkout, shipping, or product expectations. Higher response rates: Customers are surveyed right after key touchpoints, giving fresher and more honest feedback. Continuous improvement: Data helps teams prioritize fixes that drive conversion and loyalty. ### 17. Affordable yet comprehensive customer feedback solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Bizrate Insights?** Bizrate Insights makes it simple to gather valuable customer feedback at scale. The reporting dashboard provides actionable data that helps us identify customer pain points and areas to improve. It’s also a very cost-effective solution compared to other feedback platforms, especially considering the hands-on quarterly reviews of the data and trends. **What do you dislike about Bizrate Insights?** The customization options for survey design could be more flexible. Also, the analytics dashboard feels a bit limited and less intuitive for gathering a comprehensive understanding of customers and their feedback. **What problems is Bizrate Insights solving and how is that benefiting you?** Bizrate gives us real-time feedback from customers at critical points in their journey, so we can quickly spot issues and improve the experience. It’s helped us make data-driven decisions and build stronger customer loyalty. ### 18. Valuable Insights and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Bizrate Insights?** The Vital Signs dashboard is so helpful - easy to navigate and clearly displays deeply meaningful data. The support team at Bizrate is responsive, genuine, and eager to help with whatever we need. Adaptability within the program and consistent communication make it a truly valuable tool and an enjoyable partnership. The knowledge we gain has been pivotal in decision-making, and on a personal level I always look forward to and enjoy our meetings! **What do you dislike about Bizrate Insights?** I can't think of any downsides, they have been able to accomplish everything we need while giving a great experience. **What problems is Bizrate Insights solving and how is that benefiting you?** Streamlining customer experience surveys, providing data on customer experience, highlighting areas of opportunity and areas of success ### 19. The customer feedback from Bizrate Insights continually makes us better. **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt G. | Customer Experience Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Bizrate Insights?** We use many of the feedback mechanisms to stay aware of our customers experiences. We especially like to ability respond almost immediately to any service issues which really impresses our customers. Also, really appreciate the ability to customize the surveys to meet our ever-changing needs. I personally receive daily reports which highlight specific types of customer feedback. **What do you dislike about Bizrate Insights?** Wow, nothing I can think of. The tools are very intuitive and the team behind those tools is very responsive to our needs. **What problems is Bizrate Insights solving and how is that benefiting you?** Understanding our customers everchanging needs and priorities. ### 20. Bizrate Insights review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Bizrate Insights?** They help you set up and run your surveys, including custom questions. They also have analysts that help you spot trends in your responses and find opportunities to improve your business. **What do you dislike about Bizrate Insights?** Some elements of the surveys are not customizable, including the $100 offer. We are also only able to capture feedback from customers who made a purchase, so we are missing out on people who were potential customers, but did not convert. **What problems is Bizrate Insights solving and how is that benefiting you?** Keeping a pulse on our business, getting real customer feedback on our day-to-day performance. Measuring these trends over time to spot problems early. ### 21. Good review aggregator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Bizrate Insights?** Ties in with Google Customer Reviews, good price. Dedicated Account Manager is available to answer any questions. We use it on 3 of our sites and have had good results. The new integration is straightforward with just an App to download and a Merchant ID to enter. The ability to remove Site Abandonment surveys with one click also helps, it just isn't something we want for all sites so being able to remove them is great. **What do you dislike about Bizrate Insights?** Limited flexibility customizing the questions/time delay for the secondary survey. Site look/feel is a bit dated. **What problems is Bizrate Insights solving and how is that benefiting you?** Authority online, it helps provide our customers with confidence and trust to order from us. ### 22. Great team and easy-to-use dashboard to collect and view data. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Bizrate Insights?** Showcasing the device type. Also in general, Bizrate allows us to view our Guests' intentions when visiting our website. That allows us to build the best experience we can while they are shopping with us. **What do you dislike about Bizrate Insights?** Not being able to get data after a certain period of time to view historical trends. **What problems is Bizrate Insights solving and how is that benefiting you?** Identifying issues that are Guests are seeing while shopping our website. It allows us to view the site as a Guest would, in some cases where we didn't identify pain points that lead to a bad shopping experience. ### 23. Quick, Easy Setup & Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve G. | Dir. Marketing & Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Bizrate Insights?** This gives us a great look at how our customers feel about shopping online. **What do you dislike about Bizrate Insights?** No real down sides to speak of. As of now, we are very satisfied. **What problems is Bizrate Insights solving and how is that benefiting you?** In addition to getting to see what customers really think about shopping online with us, this has also helped us tremendously with Google to improve our company's credibility. ### 24. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Natallie K. | Marketing Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Bizrate Insights?** It is a good free tool that gives us the ability to see customer feedback **What do you dislike about Bizrate Insights?** I don't like that a lot of our customers feel that the survey is spammy. **What problems is Bizrate Insights solving and how is that benefiting you?** Its helping us see reoccurring feedback amongst customers. ### 25. Good tool for customer feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Bizrate Insights?** Getting insights into the post-purchase process is extremely invaluable. This is typically an area where brands don't receive feedback or follow-up, but can impact the customer experience. Great that we're able to get insights for both during purchase process, immediately post-purchase, and post-fulfillment. **What do you dislike about Bizrate Insights?** There are certain things we'd like to have the ability to manually do ourselves (ex. adding or editing custom questions) that require our rep assistance. **What problems is Bizrate Insights solving and how is that benefiting you?** Insights into the post-purchase and post-fulfillment experience ### 26. Useful service with prompt help **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac A. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Bizrate Insights?** The customer support is excellent. I always deal with the same person, and she is on top of things and always willing to help. **What do you dislike about Bizrate Insights?** The changing nature of the ecommerce ecosystem hamstrings some of their offerings (shopify limits the design capabilities of some surveys and things like that). Not their fault, but frustrating from a web development standpoint. **What problems is Bizrate Insights solving and how is that benefiting you?** We primarily use them to offer abandoned cart and post checkout surveys. ### 27. Satisfied, Long-time Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Bizrate Insights?** Easy to navigate and quick to process information **What do you dislike about Bizrate Insights?** Removed ability to cross-tabulate responses to better understand comments from customers who answered questions a specific way or to see how they answered other questions. **What problems is Bizrate Insights solving and how is that benefiting you?** Provides another touchpoint to understand where there are opportunities to improve the shopping experience and how that changes over time as new features are added or new experiences are tested. ### 28. Best customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Moshe P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Bizrate Insights?** The platform is very robust and customizable. I also have a phenomenal rep, Myranda, who is super hands-on and helps us out the entire time to make sure we are on the right track. **What do you dislike about Bizrate Insights?** Nothing bad I can say at all. It's a solid solution. **What problems is Bizrate Insights solving and how is that benefiting you?** We needed to get our revies synce to Google Merchant Reviews ### 29. The bizrate team is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Bizrate Insights?** The bizrate team is very responsive and partners with us well to dissect ways in which to improve the customer experience. We are able to customize questions and really understand how customers feel about our brand in multiple categories. **What do you dislike about Bizrate Insights?** There is nothing we dislike about using Bizrate. **What problems is Bizrate Insights solving and how is that benefiting you?** Bizrate is able to identify areas where we can improve the customer's experience. ### 30. Fantastic Partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Bizrate Insights?** The data is priceless. It is very helpful to have the insights in order to excel in Customer Care. **What do you dislike about Bizrate Insights?** If a consumer admittedly makes an error in scoring, this is unable to be removed or updated. **What problems is Bizrate Insights solving and how is that benefiting you?** To help pinpoint our wins and our opportunities. ### 31. The data gathered through customer's feedback is really helpful to improve our system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Bizrate Insights?** The report returns a simple high level information that is easy to understand. **What do you dislike about Bizrate Insights?** Not really sure about this, but I think it could be to add a maximum character limit to the customer's feedback. So that the customer can be more straight forward about their feedback and concern. **What problems is Bizrate Insights solving and how is that benefiting you?** It is helping us to know our customer's concern. Also, it helps us sometimes to know if there's some issue in our live site based on the customer's feedback. ### 32. Great Data, Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Caleb S. | Director of eCommerce, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Bizrate Insights?** Great platform to breakdown the data. I enjoy the ease of the use of the console, **What do you dislike about Bizrate Insights?** The full sweet should be free to me based on how our websites data is repurposed for the company. **What problems is Bizrate Insights solving and how is that benefiting you?** It is helping us identify our biggest opportunities to make the customer experience better with very direct areas of the website ### 33. Previous user of Bizrate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Bizrate Insights?** There were quantitative metrics like NPS which helped make reviews and feedback trackable. **What do you dislike about Bizrate Insights?** We needed more ways to showcase the positive feedback from our customers with other new users - as a tool for acquisition. **What problems is Bizrate Insights solving and how is that benefiting you?** Quite simply, Bizrate Insights helps us better understand and act on the customer experience across the entire tire-buying journey. From the online experience to post-order customer service interaction. The feedback was good at highlighting pain points for us. ### 34. Been using Bizrate for over 10 years **Rating:** 4.5/5.0 stars **Reviewed by:** Tamera B. | Cheif Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Bizrate Insights?** Using honest customer comments to improve areas of weakness **What do you dislike about Bizrate Insights?** The bate and switch magazine part that makes the customer feel fooled **What problems is Bizrate Insights solving and how is that benefiting you?** checkout issues, bad product information ### 35. Interesting Insights for the US market **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Bizrate Insights?** The wide range of questions on different business units / The depth of answers the customer are willing to give **What do you dislike about Bizrate Insights?** The amount of available dashboards makes it harder to find the most important KPIs to look at **What problems is Bizrate Insights solving and how is that benefiting you?** To get an unbiased feedback on painpoints in our service - [View Bizrate Insights pricing details and edition comparison](https://www.g2.com/products/bizrate-insights/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-11+11%3A51%3A26+-0500&secure%5Bsession_id%5D=c3c303fa-9d11-46e6-8a70-b6daeaef9c76&secure%5Btoken%5D=e1a1dfe734ce6510f41b254466b28709a8db41c028fbf48a881ca7478429be39&format=llm_user) ## Bizrate Insights Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Tealium Customer Data Hub](https://www.g2.com/products/tealium-customer-data-hub/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## Bizrate Insights Features **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics - Predictive Analytics **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Administration** - Data Storage - A/B Testing - Integrations **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Use Cases** - E-commerce - Retail - Customer Service **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Administration** - Incentives - Syndication - Insights - Content - Sampling **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Bizrate Insights Alternatives - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)