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Shailesh B S.

Small-Business (50 or fewer emp.)

3/19/2024

"We have been using Bitrix24 in our organization for more than 4 years and it's a wow experience."

4.5/5

What do you like best about Bitrix24?

Bitrix24 is a complete business automation tool. We are using it in all of our daily activities. It includes lead management, deal management, task management, project, scrum, sprint, automation and many more things. It is easy to implement it for all the departments like sales, marketing, software development, front office, back office, account, and management. It also comes with various external tools which helps to manage our routine task and automation easily. It is easy to use even for a people with basic knowledge. We have integrated it for managing our sales funnel and after-sales support. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The biggest issue is the customer support from bitrix24. It is available on chat but they are not much accurate in answering the queries. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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We appreciate your feedback and are sorry to hear about your experience with our customer support. We are constantly working to improve our support services and will take your feedback into consideration to enhance our chat support accuracy.

ST

Sabine T.

Digital Marketing Specialist

Marketing and Advertising

Mid-Market (51-1000 emp.)

1/25/2024

"It improves teamwork within a set of applications"

4.5/5

What do you like best about Bitrix24?

It's great and easy to use and I like it because collaboration is the best way to increase productivity in a company. The technologies have greatly improved the process of tracking and controlling sales. There is an air of ease and comfort right from the start; the interface is intuitive and practical; you will like the help it provides and, of course, there are many advantages to using it to create a compelling sales management plan. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

There should be a way to put a more reasonable monetary value on its exorbitant price. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

We adapted it to the company's standards and basic project or activity ideas, and it was really fast and easy to use. Thanks to Bitrix24, goals are constantly on the minds of the teams working on them, and we have been able to evaluate and manage sales and workday growth with accurate metrics. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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We're thrilled to hear that Bitrix24 has made it easy for your team to track and manage sales, as well as improve productivity. We appreciate your feedback on the pricing and will consider it as we continue to enhance our offerings.

VS

Visvaldas S.

Project Manager / Marketing Manager

Small-Business (50 or fewer emp.)

10/31/2024

"Very good software, but they are choking it themselves with their own hands by cutting their plans."

0/5

What do you like best about Bitrix24?

Lots of tools that are really useful for your business. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Absurd pricing for essential things like recurring tasks. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your feedback on Bitrix24, Visvaldas! Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out.

LC

Leon C.

Small-Business (50 or fewer emp.)

3/18/2024

"My Secret Weapon for Small Business Success (2 Years Strong!)"

5/5

What do you like best about Bitrix24?

As a small business owner, budget is always a concern. The fact that Bitrix24 offers a free plan with a surprising amount of functionality was a lifesaver in the early stages. It allowed me to streamline my operations without breaking the bank. As my business grew, the upgrade options were there, but I never felt pressured. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

calendar contacts should be saved as a service-based business, allowing for staff to place the time spent on each location and a link to QuickBooks, (and this is being lazy, but that's all that's needed) Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

I am a user, not paid or anything for this, review.

Running a small business is all about finding the right tools to maximize efficiency and keep costs under control. For the past two years, Bitrix24 has been an absolute game-changer for me. Here's why I rave about it to anyone who will listen:

All-in-One Powerhouse:

Gone are the days of juggling multiple platforms for CRM, project management, and communication. Bitrix24 seamlessly integrates everything I need – managing leads, tracking projects, collaborating with my team, and even keeping everyone connected through internal social features. It's like having a virtual office headquarters, all accessible from anywhere.

Free Plan that Packs a Punch:

As a small business owner, budget is always a concern. The fact that Bitrix24 offers a free plan with a surprising amount of functionality was a lifesaver in the early stages. It allowed me to streamline my operations without breaking the bank. As my business grew, the upgrade options were there, but I never felt pressured.

Collaboration Made Easy:

Keeping my small team on the same page is crucial. Bitrix24's collaboration features are fantastic. We can easily share documents, assign tasks, and stay updated on project progress through real-time chat and video conferencing. It's fostered a sense of teamwork and transparency that's been invaluable.

Focus on What Matters:

Since implementing Bitrix24, I've seen a significant increase in our overall productivity. No more time wasted searching for information or chasing team members down for updates. Everything is centralized and readily accessible, allowing me to focus on what truly matters – growing my business.

Highly Recommend for Small Businesses:

If you're a small business owner looking for a comprehensive and affordable solution to manage your CRM, projects, and team communication, look no further than Bitrix24. It's a powerful platform that scales with your business, and the free plan is a fantastic starting point. In my experience, it's been one of the most important software investments I've made for my small business success. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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We're delighted to hear that Bitrix24 has been a game-changer for your small business, providing an all-in-one powerhouse solution that integrates CRM, project management, and communication. It's fantastic to know that our collaboration features have fostered teamwork and transparency within your team. Thank you for recommending Bitrix24 to other small business owners – we're committed to providing comprehensive and affordable solutions that scale with your business.

MH

Mohamed H.

Marketing Manager

Small-Business (50 or fewer emp.)

3/18/2024

"An All-in-One Powerhouse for Streamlining Marketing Operations"

5/5

What do you like best about Bitrix24?

All-in-one Platform: The biggest advantage of Bitrix24 is that it covers a truly vast range of business needs. CRM, project management, communication, task tracking, document sharing... it brings them all under one roof! This means less time switching tools and more coherent workflows.

Customization: Bitrix24 lets you tailor many aspects to fit your specific processes. This flexibility is important because every team has its unique structure and requirements.

Accessibility: The cloud-based nature of Bitrix24 empowers a modern, distributed workforce. Team members can collaborate and access the platform from anywhere there's an internet connection.

Free Plan: The fact that Bitrix24 offers a free plan with a surprising amount of functionality is a huge plus. It lets smaller businesses and teams experiment extensively before committing to a paid plan. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Visual Clutter: One of the most common complaints about Bitrix24 is that its interface can feel cluttered and overwhelming. There's a lot of information packed into each screen, and navigation isn't always intuitive. This can make it difficult for new users to find their way around.

Outdated Design: While functional, Bitrix24's visual design can feel a bit dated compared to some of its more modern competitors. The use of icons, color schemes, and layout don't always align with the clean and streamlined aesthetic users have become accustomed to. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Scattered Tools and Data: Many businesses juggle multiple tools for communication, project management, customer data, etc. Bitrix24 offers a unified platform, centralizing information and breaking down silos between departments.

Inefficient Communication: Email chains, scattered messaging apps, and miscommunication lead to delays and lost productivity. Bitrix24's built-in communication suite (chat, video, intranet) streamlines internal discussions and keeps everyone on the same page.

Disorganized Project Management: Without a dedicated system, it's easy for tasks to fall through the cracks and deadlines to be missed. Bitrix24 offers task management tools, Gantt charts, and Kanban boards to keep projects organized and on track.

Poor Customer Relationship Management: Tracking leads and customer interactions across spreadsheets and sticky notes is a recipe for a messy process. Bitrix24's CRM functions help maintain clear customer profiles, automate follow-ups, and build better client relationships.

How These Solutions Benefit:

Increased Efficiency: Centralized workflows and data save time and eliminate the need to switch between multiple tools.

Enhanced Collaboration: Real-time communication and shared project spaces foster better teamwork, especially for remote or distributed teams.

Improved Transparency: Easy viewing of project progress, task ownership, and team activity provides clarity and reduces bottlenecks.

Better Customer Experience: A well-organized CRM empowers teams to provide timely and personalized support, boosting customer satisfaction. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your detailed feedback on Bitrix24! We're thrilled to hear that you appreciate the platform's all-in-one capabilities, customization options, accessibility, and the value of the free plan. Your feedback is valuable as we continuously work on improving user experience. We will share your thoughts on design of the interface with our development team to consider for future updates.

AF

Andres F.

Consulting Chief

Consulting

Small-Business (50 or fewer emp.)

1/12/2024

"Bitrix is the "Pay-per-view" of CRMs"

0/5

What do you like best about Bitrix24?

Bitrix started out as a great option for managing clients, the free version had enough so that a freelancer or a small project could work well and then scale to other paid licenses. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Currently, Bitrix charges you for everything, even to be able to view PDF files sent through a chat, in each update its developers remove functions that were free to make them paid, a rather unethical practice with the end consumer to whom they change the terms from one moment to the next it turns out to be hypocritical and lying. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your feedback on Bitrix24. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out.

BM

Bhawesh M.

Tech Lead

Small-Business (50 or fewer emp.)

9/13/2024

"Best generic CRM"

4.5/5

What do you like best about Bitrix24?

crm, Automation , Managing Leads and Deals , Invoice and Digital Signature. Easy Email Configuration. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It is a generic CRM so if you want to choose a specific task to do there may be other crm thats define your business need better way. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

TE

Tinu E.

Project Director

Media Production

Small-Business (50 or fewer emp.)

11/24/2023

"Bitrix24 - everything in one platform"

5/5

What do you like best about Bitrix24?

Bitrix24 is a software that helps you manage your customers, your support team, your communication, your teamwork, your files, and your email campaigns

It is very affordable and great for new businesses and small budgets

Bitrix24 has many features, such as tasks, customer management, online storage, online shop, and website maker

It is very good at managing your leads and you can create your own support system with it. You can also communicate and work with your team directly in the software Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Bitrix24 is hard to learn and has too many features that can confuse you. It can be slow and have errors sometimes and some features do not work well with each other. Bitrix24 is more costly than other similar software when you pay for it. It also has some limits on space, email campaigns, and automation for the cheaper plans. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Managing customers and sales better and faster

Talking and working with team and clients on different ways and places is easy

Planning and doing projects and tasks with clear aims and times is simple

Making business processes and workflows easier and better

Creating and managing online image and marketing campaigns Review collected by and hosted on G2.com.

RR

Randall R.

Mediator and Consultant

Small-Business (50 or fewer emp.)

9/30/2024

"Bitrix 24 probably good for some."

3/5

What do you like best about Bitrix24?

It is easy to customize customer DaraBase. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The phone/messaging queue is less than useful at times for tracking contacts. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users.

CI

Clayton A I.

Senior Partner

Small-Business (50 or fewer emp.)

12/16/2023

"Bitrix24 made me a Believer"

5/5

What do you like best about Bitrix24?

After testing several CRMs, Bitrix24 provided an outstanding number of features with the ease of use that we need in our accounting firm. Due to our frequency of use, we had to engage customer support to integrate apps that we use. The ease of implementation was simple as 1-2-3. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

In order to get the best out of Bitrix24, I decided on a paid plan quickly. I wish the trial period was longer or possiblly a demo account was available to train my staff. Our frequency of use is up and our results are profitable. Review collected by and hosted on G2.com.