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GE

Verified User in Executive Office

Small-Business (50 or fewer emp.)

10/8/2025

"Evaluation of the Management and Communication Platform for Modern Teams"

3.5/5

What do you like best about Bitrix24?

Offers advanced CRM features even in the free plan. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Resources such as advanced automations, detailed reports, and technical support are restricted. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

It helps keep the team aligned, organize projects clearly, and efficiently track clients. I like the ability to create automated workflows and the integration between modules, which greatly facilitates daily tasks. Although it is a powerful platform, I recognize that the interface can be a bit confusing at first, and some translations still leave something to be desired. But over time, I discovered the right features for my work style. Today, Bitrix helps me solve problems like lack of organization, excess of disconnected tools, and difficulty in tracking processes — all with more control and productivity. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

RG

Rakshitha G.

Business Consultant

Mid-Market (51-1000 emp.)

10/6/2025

"Bitrix 24 Tools"

5/5

What do you like best about Bitrix24?

Bitrix 24 combines a bunch of tools like CRM, Task and Project Management, Document sharing and Time tracking etc Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

sometimes we feel hard to find what we need and sometimes tools are hidden inside other tools, making it time-consuming to discover or use them properly. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24, Rakshitha.

JP

Jose Raul P.

CEO and Managing Partner

Consulting

Small-Business (50 or fewer emp.)

12/9/2025

"Easy-to-Use with Excellent Sales Visibility"

4.5/5

What do you like best about Bitrix24?

I like the easy interface and ease of use of Bitrix24. The dashboard offers great visibility, which is really helpful. It's a great tool for managing sales and also works well for account-based management. The initial setup was very easy and didn't require any code or hiring an agency. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

I think Bitrix24 could improve in terms of sales and marketing insights and syncing with Outlook. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Jose! We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

OB

Oyunzaya B.

manager

Mid-Market (51-1000 emp.)

10/27/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"CRM Features Exceed Expectations"

5/5

What do you like best about Bitrix24?

CRM, Task & Projects, Website online store, automation, workflow Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

At the moment, there is nothing I dislike. However, the following improvements are needed: displaying reports in the time tracking module, allowing time registration with location remotely, and fixing the issue where images sent via FB chat are delivered as links. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Oyunzaya! Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.

AS

Aashish S.

Online Education Consultant

Small-Business (50 or fewer emp.)

2/17/2026

"Customizable Portal and CRM Attachments That Keep Follow-Ups on Track"

4.5/5

What do you like best about Bitrix24?

Followup schedules, attachment option in CRM, customisable portal options Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Nothing in particular, but the user interface could have been more attractive and visually appealing. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Aashish.

MM

Miguel Ángel M.

Chief Information Security Officer

Mid-Market (51-1000 emp.)

12/9/2025

"Easy to Use and Understand, Ideal for the User"

5/5

What do you like best about Bitrix24?

Its ease of handling and understanding with the user Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Lack of tools or third-party add-ons that are paid but very complex Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hola Miguel! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback.

GB

Grigor B.

Founder

Telecommunications

Small-Business (50 or fewer emp.)

6/10/2025

"Good functions, poor UI/UX"

2.5/5

What do you like best about Bitrix24?

Only one platform for any business. It has a lot of different components that any company might use, all in one platform. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The UI/UX is poor. The windows and layouts and the overall design is quite old and needs polishing and more freedom of UU changes by the user. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 helps me have an Omni channel contact center that is easy to integrate to our website, social media channels. The best part is that Bitrix24 has a client app for windows, mac, ios and android which means that we don't have to open a web page to be online to receive customer messages. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Grigor! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

MM

Marinos M.

Communications, Marketing and Advertising Consultant

Marketing and Advertising

Mid-Market (51-1000 emp.)

4/15/2024

"Useful but with many glitches and limitations"

3/5

What do you like best about Bitrix24?

Playful User Environment, good with reminders and with tracking the progress of the Lead Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Very restrictive to the normal user. Only the super admin has the ability to chnage some settings. Support is only available for the Super Admin and it's outsourced to third-party companies.

In our case the Managing Director is the Super Admin, so we as Users don't have any access to customize our workflow. So it's not convenient to bother the MD to ask for changing the settings. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

It helps me keep track of my Leads and set reminders for follow ups etc. It also syncs with your emails so email communication is tracked in the Customer's feed. But there's a lot of glitches that the emails from one client go to the account of a different client. It's very strange why that happens. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your experience with Bitrix24, Marinos! We understand the importance of user customization and will take your feedback into consideration for future updates to our platform.

MY

Mohammed Y.

Outbound Marketing Manager

Small-Business (50 or fewer emp.)

10/3/2025

"Good easy to use CRM"

5/5

What do you like best about Bitrix24?

Easy to use CRM tool and has good features which supports our sales, marketing and project team Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

uninformed downtime and sometimes, it lags too much. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Mohammed!

YR

Yoshio R.

Bussines Development Representative

Information Technology and Services

Small-Business (50 or fewer emp.)

9/17/2025

"The best CRM I have known"

5/5

What do you like best about Bitrix24?

I use Bitrix every day to optimize my workflows, it is precise, fast, and I love its interface. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

They should have more funds to put on the main screen. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Yoshio! We're here to support your continued success with Bitrix24 and are keen to make your experience even better.