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LM

Liliana M.

Paid Performance/SEM Manager

Mid-Market (51-1000 emp.)

4/2/2026

"Generous Free Plan with Great Built-In Tools for Remote Teams"

4/5

What do you like best about Bitrix24?

The free plan is very generous (CRM, tasks, chat, drive, and basic automation) and works well for remote teams thanks to the built-in communication tools. The non-free plans are also affordable. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The interface feels cluttered and overly complex, and the learning curve is quite steep. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Problem: Customer information and sales leads can get lost or forgotten, which can hurt revenue.

Solution: Bitrix24 keeps leads, customer interactions, emails, and deals organized in one system, helping teams stay on top of follow-ups, close more sales, and manage relationships more effectively. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Liliana! Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users.

BD

Brian D.

CEO

Small-Business (50 or fewer emp.)

2/1/2026

"Bitrix24: A Great All-in-One Business Tool with Tons of Features"

4/5

What do you like best about Bitrix24?

Bitrix24 is a great all in one business tool. It has alot of features for an organization to be structured with this product. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

They have a huge FAQ system. Wish the FAQ was more organized to help find things that you have a stopping point in the software that you don't know how to do. Wish there was a wizard to help with automation and the other hi-technical sections that requires a tech. If you haven't used it before it would be hard to navigate and setup. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for such detailed review of Bitrix24! If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

AB

Aritro B.

Product Specialist

Mid-Market (51-1000 emp.)

10/7/2025

"One platform. Endless possibilities."

5/5

What do you like best about Bitrix24?

Bitrix24 is a very comprehensive all in one tool which brings together a lot of things under one roof like CRM, communication with the team, automation and even a contact center. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Sometimes the user interface looks cluttered as Bitrix24 is offering so many thing under one platform. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is offering free plan and that free plan itself is so helpful for small team as it offers useful functions like CRM basic, tasks and projects. Automating the repetitive tasks and recurring workflows is something which is already built in. This helps a lot in terms of reducing the manual intervention. Real-time chat, group messaging and even video conferencing helps to collaborate within a short notice. Additionally, this is scalable as it has variety of plans tailor made for variety of teams. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Aritro! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback.

UM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

1/23/2026

"Bitrix: All-in-One CRM with Automated Pipelines and Complete Client History"

4.5/5

What do you like best about Bitrix24?

Main thing I like about Bitrix is that you can use it manage multiple things including Lead Pipeline, Deals, Tasks & Projects inside one software.

Plus being able to connect multiple tools, so all of the client emails, calls etc. are automatically attached to the customer record (making it way easier to see the conversational history)

Also, you can have different automations set for each stage in the pipelines. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It seems an overkill at first, but it mainly seems to be SMB CRM + Project Management + Sales Management Software (but you can't do full email automation based on lead stages in this one - for which you have to use other dedicated email marketing software) Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.

SC

Sourabh C.

Senior Software Developer

Small-Business (50 or fewer emp.)

10/27/2025

Guest users or non-business users of the software, not included in G2 scores.

"Bitrix24 Review"

5/5

What do you like best about Bitrix24?

I am using Bitrix24 from long time and i like the project management and team collaborations tool with the help of it my team can collaborate and use built in chat, video call facility. we can also build website and landing pages and many more. its ease to implement and have best customer support. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It provide us the affordable pricing and documentation management tools, we can also use it for the team meeting and attendance tracking. Nothing to dislike about it. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you so much for taking the time to share your detailed feedback on Bitrix24, Sourabh. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company.

CD

Christina D.

Recruitment Call Operations Manager

Staffing and Recruiting

Small-Business (50 or fewer emp.)

11/7/2025

"Bitrix24 for team collaboration."

4.5/5

What do you like best about Bitrix24?

Bitrix24 is well suited for collaboration and customer relationship management. The product makes it easy for us to communicate with our team and customers. It ensures secure file sharing and integrates well with productivity tools. The software enhances granular access management and has a reliable cross platform support. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The software is very intuitive and easy to implement. I have nothing against it. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Christina! Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.

GV

GABRIEL V.

Diretor

Small-Business (50 or fewer emp.)

2/2/2026

"Fantastic Commercial Funnels Tunnel"

4/5

What do you like best about Bitrix24?

The sales funnel tunnel: I think that's fantastic. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

I miss a flow of activities that helps maintain focus. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Gabriel! Thank you for sharing your valuable feedback on your daily use of Bitrix24.

SG

Safin G.

SDE

Information Technology and Services

Mid-Market (51-1000 emp.)

1/29/2026

Guest users or non-business users of the software, not included in G2 scores.

"Bitrix24’s All-in-One Feature Set Keeps Everything Under One Roof"

4.5/5

What do you like best about Bitrix24?

The most helpful thing about Bitrix24 is its wide variety of features such as CRM, collaborations, project management, HR solutions etc helping organization reducing juggling among purchasing and maintaining separate softwares Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

There is nothing as such so far which i dislike about Bitrix24. Its pretty easy to integrate and navigate. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you so much for taking the time to share your detailed feedback on Bitrix24, Safin. We look forward to continuing to support your business's growth and success.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

4/28/2026

"Great Free Version with Plenty of Modules"

5/5

What do you like best about Bitrix24?

The availabilty of the modules on free versión Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Theo Numbers of Windows that you have to get what you want Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your valuable feedback on your daily use of Bitrix24!

JM

Juliane M.

Assistente de marketing

Small-Business (50 or fewer emp.)

6/21/2024

"Easy to use and really complete"

5/5

What do you like best about Bitrix24?

I can manage different projects in the same place because the platform has a lot of features to understand the use of my time and what I have to do. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

I'd like more features in free plan, like recorrent tasks Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for your positive feedback! We're glad Bitrix24 helps you manage your projects and time efficiently. We appreciate your suggestion about adding more features to the free plan and will consider it for future updates.