What I like most about Bitrix24 are all the tools and modules it contains, especially the automation and project management parts. Review collected by and hosted on G2.com.

A very important area of opportunity is the reporting section; there are very few available and they are very limited in terms of customization. However, it is possible to extract the data through the APIs to generate any report. Review collected by and hosted on G2.com.

Everything I need is conveniently located in one place—CRM, tasks, chats, calls, and files are all accessible from a single platform. I no longer have to switch between different apps, which makes my work both faster and more organized. Additionally, the free plan offers a wide range of tools. Review collected by and hosted on G2.com.

At times, the platform feels overly crowded, with an abundance of features that can make it confusing, particularly for newcomers. The interface occasionally runs slowly, and certain tools require some effort to figure out. While it generally functions well, the experience isn't always as smooth as it could be. Review collected by and hosted on G2.com.

What attracted me to Bitrix24 was its all-in-one structure having CRM, sales, and operations in one platform. Review collected by and hosted on G2.com.

The support is very weak and often ineffective. It takes too long to get meaningful responses, and most issues are not resolved properly. Review collected by and hosted on G2.com.

I don't have to keep track of my calendar; I get reminders for each task that is due, whether it's a client query or simple updates. I can integrate with BI tools for generating reports, and everything is seamlessly managed by the mobile app and desktop application. When I'm traveling or not near my personal computer, I can open the mobile app to check for updates from the tech team or my manager and reply directly through my phone. Review collected by and hosted on G2.com.

Sometimes I don't get the mobile app notification, which leads to opening the application to check the notification, which consumes more time. Please check if there is a bug in Android sometimes in my S22+, I don't get notifications, which generally happens when there are 5 plus notifications. Review collected by and hosted on G2.com.

I like that Bitrix24 is easy to implement and has a user-friendly UI. The customization feature is really valuable to me. I also appreciate how it combines lead, task, CRM, and communication into one platform. The ability to convert leads to tasks with just a few clicks is a feature I find particularly convenient. Review collected by and hosted on G2.com.

No easy template available to manage leaves and attendance system Review collected by and hosted on G2.com.

I like Bitrix24's interface and its dynamic nature. I find the History option very useful as it allows me to see all the steps each person took, like who opened a deal, who made changes and when, and who deleted what. The administration page is also very useful, letting the admin decide which users can make changes and what rights each user has. The initial setup was quite easy because everything is user-friendly and there are a lot of tutorials on the internet. Review collected by and hosted on G2.com.

Many actions can be done without a confirmation screen. Sales agents often delete deals or create wrong appointments 'by accident'. Review collected by and hosted on G2.com.

What I like best about Bitrix24 is how all essential tools—CRM, project management, communication, and automation—are integrated into one unified platform. Instead of switching between multiple apps, everything happens in a single workspace, which makes coordination much faster and more efficient. The automation features are especially powerful; they reduce repetitive tasks, streamline approvals, and keep projects moving without constant manual follow-ups. This all-in-one structure not only boosts productivity but also makes collaboration across teams incredibly seamless. Review collected by and hosted on G2.com.

What I dislike about Bitrix24 is that the interface can feel cluttered and overwhelming, especially for new users. Because it offers so many features, navigating through menus and settings sometimes takes longer than it should. Customization is powerful but not always intuitive, and some advanced configurations require trial and error. Additionally, the system can feel a bit slow when handling large datasets or switching between modules. Overall, it’s a great all-in-one tool, but the learning curve and occasional performance lags can be frustrating. Review collected by and hosted on G2.com.

It is an all-in-one CRM, quite practical, complete, intuitive, easy to configure and implement. In some cases, customer support is quite helpful. I regret that the time difference does not allow me to have more fluid and immediate conversations with the support agents. Review collected by and hosted on G2.com.

The initial learning curve can be steep and some configurations could be more intuitive. Review collected by and hosted on G2.com.

Bitrix24 allows me to manage projects and keep all the information I need to successfully complete them in one place. Review collected by and hosted on G2.com.

So far, there isn’t anything in Bitrix24 that causes problems in my work. Review collected by and hosted on G2.com.

It helps me with different projects and sales, and I can also link different things together, which makes it easier to keep everything organized. Review collected by and hosted on G2.com.

I can’t link everything I want when it comes to inventory, which makes it harder to set things up the way I need. Review collected by and hosted on G2.com.