Kartik D.
KD
Kartik D.
Small-Business (50 or fewer emp.)
"Easy and Elegant CRM!"
4.5/5
What do you like best about Bitrix24?

With the Drag option they provided in their CRMs, we can create stages and pipelines for different categories of our work and departments and easily drag and drop the leads. Moreover, it provides many other options, like making a deal with the amount, and we can select any currency there. Apart from this, many other valuable tools are available in the CRM.

Bitrix24 prioritizes the security of user data and provides various security measures, including data encryption, two-factor authentication, access controls, and regular backups. It also offers cloud-based and self-hosted options, giving organizations flexibility in choosing their preferred deployment method. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Although everything is fantastic about this tool, my only concern is that the new users may need time to navigate and familiarize themselves with the various available tools and options. Review collected by and hosted on G2.com.

Cristopher C.
CC
Cristopher C.
Small-Business (50 or fewer emp.)
"Bitrix24 and Kala Group Technologies Ripped me off"
0/5
What do you like best about Bitrix24?

It seemed like a great option because their website and marketplace is full of advertisements that any business owner needs. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Bitrix24 has ZERO support. Instead, they pass that obligation off to a network of partners who are mostly lying or falsely advertising to get your money and they offer a ZERO REFUND policy even if you were defrauded by one of their partners, they won't help you. Review collected by and hosted on G2.com.

SB
SAURABH B.
Mid-Market (51-1000 emp.)
"Elevating CRM Experience"
5/5
What do you like best about Bitrix24?

Bitrix24 stands out with its feature-rich CRM, streamlining customer management with robust tools. From contact to conversion, it's a comprehensive solution for seamless business growth. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Its an perfect CRM for beginners, also it has user friendly interface. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for sharing your feedback! We're glad to hear that Bitrix24 is effectively addressing your challenges in customer relationship management and benefiting you by improving customer interactions and team collaboration.

AJ
Ahmed J.
Customer service Representative
Information Technology and Services
Enterprise (> 1000 emp.)
"Bitrix24 Review"
5/5
What do you like best about Bitrix24?

Bitrix24 is a best CRM and online collabration tool it help employee connected with each other and run their sales ,marketing and customer services. Before Dynamics CRM 365 our company was using Bitrix24 .the dashboard has all the features which has access to meetings ,Instant chat with internal employees.A very fast & user friendly Interface which helps us to navigate every section of it without any complications. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

a very user friendly interface and easy to collabrate platform no cons at the moment. Review collected by and hosted on G2.com.

Abhishek S.
AS
Abhishek S.
Integrations and Partnership Marketing
Small-Business (50 or fewer emp.)
"Supercharged CRM + Project Management"
5/5
What do you like best about Bitrix24?

The simplicity and the bring it all under one platform design. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Limited customisation of workflows and integrations. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you so much for taking the time to share your experience. We're glad to hear that you find Bitrix24's simplicity and all-in-one platform design to be beneficial for your business.

Bruno A.
BA
Bruno A.
Diretor
Retail
Small-Business (50 or fewer emp.)
"Recommendation system for managing people, leads, projects, marketing, and automation processes"
4.5/5
What do you like best about Bitrix24?

Automations, efficiency analysis, support, store and site integrations within the same platform. The best Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It's not very easy to implement it... it requires study and testing. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Not a plug and play crm system"
1.5/5
What do you like best about Bitrix24?

Drag and drop is nice but there are too many menus. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Too many colours are not easy on the eye. Need professional help to set it up. Extra cost. Britix provides ZERO HELP. Not user-friendly. Review collected by and hosted on G2.com.

Maria Elaine A.
MA
Maria Elaine A.
Business Analyst
Small-Business (50 or fewer emp.)
"Easy to track and monitor projects and simple to understand"
4/5
What do you like best about Bitrix24?

I can set tasks and track the time, starting from creation, daily time consumption and end. It is also convenient when categorizing at which phase the task or who is the key person responsible for it through configuring the interface. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The video conferencing and chat available varies in the browser and application. The emoticons are limited and no gifs to express the users thoughts during post engagement. It is also not advisable to use it as storage. However, can attach support pictures and links for each task. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"I loved the platform as a whole"
5/5
What do you like best about Bitrix24?

I love the usability of the platform, the simple and practical ways to find every piece of something I needed. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

I didn't like that the platform seemed very visually cluttered, some areas were difficult to use. Review collected by and hosted on G2.com.

Montserrat F.
MF
Montserrat F.
Consultora y gestora de proyectos de Web | Marketing online | SEO Strategy
Small-Business (50 or fewer emp.)
"It is a simple and intuitive CRM without as many functional complications as Zoho."
4/5
What do you like best about Bitrix24?

It is an intuitive CRM, with clear and simple functionalities. It has many predefined options in the project section that can help any company with little knowledge manage their daily operations, from any point in the sales funnel. The integrations with email marketing are also very interesting as emails can be scheduled with the pain points configured in the sales funnels. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

For our particular case, the project section has a lot of detail and we miss having the possibility to export, for example, the subtasks of a task to create a report. Reports are made at a higher level and agility is lost if the details of a task must be delivered to a client (In our case, we have to do it manually in a table so that they can see the time spent on a specific task). Review collected by and hosted on G2.com.