--- title: Bitrix24 Reviews meta_title: 'Bitrix24 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 608 reviews by the users' company size, role or industry to find out how Bitrix24 works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 608 scale: '5' date_modified: '2026-07-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Bitrix24 Reviews **Vendor:** Bitrix24 **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 608 ## About Bitrix24 Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place. ## Bitrix24 Pros & Cons **What users like:** - Users find Bitrix24 easy to use, appreciating its **user-friendly features** that enhance business processes and collaboration. (22 reviews) - Users value the **team collaboration tools** in Bitrix24, enhancing communication and streamlining business processes effortlessly. (21 reviews) - Users value the **effective communication** capabilities of Bitrix24, enhancing collaboration and improving customer interactions. (17 reviews) - Users praise the **versatile features** of Bitrix24, enhancing organization, sales, and customer experience effortlessly. (16 reviews) - Users value the **intuitive design** of Bitrix24, simplifying collaboration and enhancing customer relationship management effortlessly. (14 reviews) - Users appreciate the **integrated tools** of Bitrix24, allowing for seamless collaboration and boosting overall productivity. (14 reviews) - Users love Bitrix24 for its **intuitive task management** , enabling seamless collaboration and increased productivity with integrated tools. (14 reviews) - User-Friendly (13 reviews) - Automation (12 reviews) - Collaboration (12 reviews) **What users dislike:** - New users often face a **steep learning curve** with Bitrix24, requiring time or training to become productive. (10 reviews) - Users report **performance issues** with Bitrix24, citing lag and slowdowns that hinder productivity and workflow efficiency. (9 reviews) - Users criticize Bitrix24 for **lacking essential features** in Standard plans, impacting functionality for small teams. (8 reviews) - Users find Bitrix24 **not user-friendly** , often struggling to locate tools and navigate its complex interface. (8 reviews) - Users report **slow performance** of Bitrix24, particularly when handling large or complex workflows, impacting productivity. (8 reviews) - Users find Bitrix24's **limited features** frustrating, especially with required upgrades for basic functionalities and inconsistencies in promised offerings. (7 reviews) - Poor Performance (7 reviews) - Slow Loading (7 reviews) - Steep Learning Curve (7 reviews) - Overwhelming Experience (6 reviews) ## Bitrix24 Reviews ### 1. Good software for project management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2019 **What do you like best about Bitrix24?** it can assign task, can save valuable business contacts, can create purchase orders can add multiple businesses. mobile version also good and it has good notification module **What do you dislike about Bitrix24?** main dashboard is not user friendly. it should more user friendly. **Recommendations to others considering Bitrix24:** bitrix is a good task management tool. simple application for project management. there are some services which can purchase. **What problems is Bitrix24 solving and how is that benefiting you?** i used this software for manage my freelancing projects. ### 2. Best Interface for a Free CRM / Project management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat G. | Director, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Bitrix24?** I primarily use this tool for my customer relationship management (CRM). I have a small business and for that I needed a tool which was simple enough and did not charge me a large sum. I evaluated many (including the paid and free ones) but finally loved the simplicity and feature rich platform that Bitrix 24 is. **What do you dislike about Bitrix24?** Nothing much actually. As a service (and the level at which I am), I do not find anything which is a deal breaker. It is a good system to even start when you are using the CRM for the first time ever. **Recommendations to others considering Bitrix24:** - Use this if you have never used a CRM before - Use this if you do not like clunky software - Use this if you don't like to contact customer support for everything. **What problems is Bitrix24 solving and how is that benefiting you?** I use Bitrix for my funnel management which is usually not very large but quick changes. I have been able to enter my leads very smoothly and take them from evaluation until processing of invoice in a very easy to do method. ### 3. Bitrix24 user review **Rating:** 4.5/5.0 stars **Reviewed by:** Christine M. | Digital Marketing Specialist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Bitrix24?** task handling. I love how I can update and add comment on my tasks. **What do you dislike about Bitrix24?** For me its the chat part, there's not much emojis we can use but we have to do it manually and it all adds up on the list. Also, the emojis manually used doesn't save for all devices. I mean, we live in an emoji conversation world. **Recommendations to others considering Bitrix24:** Bitrix24 is an online all-in-one solution. It can be a drive, a CRM, a chat platform, a group, a task management system, it also has a company pulse to see how everyone at your company is participating, has reactions on activity stream, creating group chats is easy and many more. I know there's a lot more to know about this platform, especially of the CRM part. My team enjoys the interaction even the scheduling and planner list. Really a great deal. I hope more companies could try using this platform for their company. I almost forgot, I like the clock in and out feature. This Bitrix24 is really an all out!!! **What problems is Bitrix24 solving and how is that benefiting you?** It has a free access and can be used on mobile phones. ### 4. Bitrix for better collaboration for your work. **Rating:** 5.0/5.0 stars **Reviewed by:** Iceal G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Bitrix24?** I like Bitrix because it has so many integrations that you can integrate and there are some which are built into the platform, such as time task tracker and due date task plus there's an activity feed for everyone to see and post what they are working on. I love how departments can be divided into work groups because it won't make the Kanban or the lists of work cluttered. You can also search files and people so easily in it! **What do you dislike about Bitrix24?** Sometimes the UI makes it confusing, confusing because it has so many tabs to choose from as it takes time get used to something. Some settings should be off limits to the users because we can click on it but we don't have access to it which makes it nonsense for me. **Recommendations to others considering Bitrix24:** Do not hesitate to use Bitrix CRM, as it has many features that is not available in other CRM softwares out there. The Bitrix has a desktop software for the chat and mobile and there's a web app as well making your work communication with your colleagues. **What problems is Bitrix24 solving and how is that benefiting you?** The power of connected apps for CRM, the quick chats and calendar events are good! ### 5. All in one business solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Bitrix24?** The biggest advantage of bitrix24 is that you get each and every thing in one place so you don't have to swtich to multiple applications and it is also very easy for non-tech people. **What do you dislike about Bitrix24?** I don't come across any issues in bitrix24 that is to be mentioned in cons **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 helped us a lot in reducing the stress and saves our precious time that we can utilize in other things ### 6. review of bitrix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2019 **What do you like best about Bitrix24?** it isa very iteressting crm tool ,very rich and userfriendly **What do you dislike about Bitrix24?** nothing,bitrix already answer for all the needs **What problems is Bitrix24 solving and how is that benefiting you?** all my piplines re now on bitrix to follow customers ### 7. Best All in one Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Mandar P. | Software Tester, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Bitrix24?** Bitrix 24 has an intranet solution for all an internal communication within the organisation. Bitrix 24 has a CRM solution for customer support and Live chat solution too. Email support and Phone system for free and pay as you go model for a phone. and Basic pricing is good and cheaper. **What do you dislike about Bitrix24?** Live chat is a bit longer and has over half of the website page should be smaller and crispy. Also Bitrix 24 sites beta should have a login form and domain to be integrated. **What problems is Bitrix24 solving and how is that benefiting you?** Same like for live chat but i can see that teams in Bitrix 24 work very hard and will improve there live chat look and feel **Official Response from Oleg Samarin:** > Thank you for your positive review, Mandar! It's great to know that Bitrix24 is meeting your needs and that you find our pricing competitive. Your suggestions are valuable to us, and we are continuously working to improve our features based on user feedback. Thank you for acknowledging the hard work of our team. We are committed to enhancing the look and feel of our product to better serve our users. ### 8. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Arian H. | Registered Nurse, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Bitrix24?** Easy set up and onboarding, I really enjoy that. It has a large online based community which works well with my company. I like how I don't need to use MS office with it. and that there is an app. **What do you dislike about Bitrix24?** I find it highly expensive, which makes it difficult for me to not view other alternatives. I also find it difficult to ask for tech support. It's not always easy to understand and comprehend its available options. Sometimes tricky to use. **Recommendations to others considering Bitrix24:** Overall good useage. **What problems is Bitrix24 solving and how is that benefiting you?** No problems. Great benefits overall. ### 9. Bitrix is great platform and helps me to track my sales and to create task **Rating:** 3.5/5.0 stars **Reviewed by:** Alan Angelico M. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Bitrix24?** Bitrix is great CRM platform, I can create tasks and I can share with my team. This software provides us with tools which helps us to see our sales by products, type and customer, this is great option because we can see which products are sold successfully. We can upload data from PDF and capture it, this saves us a lot of time instead of entering data manually. **What do you dislike about Bitrix24?** The cost is a major hindrance for most small organizations. The company could also improve on their customer support. A bit complicated to get used to as user and admin. **What problems is Bitrix24 solving and how is that benefiting you?** All features are bundled together. There's no way to get CRM or project management separately. ### 10. Very easy and all in one place! **Rating:** 4.5/5.0 stars **Reviewed by:** Jem P. | Chief Operations Officer, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Bitrix24?** I like the chatting tool, it is very quick and easy to use, even with mobile app and I never encounter any issues or error. I also like it that each users have their own profile. There was never any down time in using it, refreshes even second, and no lag time! **What do you dislike about Bitrix24?** Limited emoticons, we love emoticons. Although yes you can upload, which i like. **Recommendations to others considering Bitrix24:** It is very easy to use, and the setup to your pc and mobile is quick too! **What problems is Bitrix24 solving and how is that benefiting you?** communication is what it solved best. It is also good that all the records are collected under one platform. I really like using it, and would recommend this product ### 11. Bitrix24 is one of the best tools for partner communication **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly Fabriana L. | administradora, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Bitrix24?** Bitrix24 is one of the best tools of teamwork that allows us to contribute to the social communication through a very dynamic social network, it is the solution for the companies since it serves as manager of activities, it is useful because it integrates with the Web page of the S companies, has a very varied functionality allows to make call to customers, make invoices, send mail ... **What do you dislike about Bitrix24?** Bitrix24 is very dynamic this tool to perform simple tasks of work, has many functions that are favorable for small companies, since it allows to be used from your Web page this adapts to be able to better your communication with your clients and to realize Easier simple work tasks **Recommendations to others considering Bitrix24:** Thanks bitrix24 we can communicate more effectively with our clients, fulfill work tasks faster, optimizes the time and effort, adapts perfectly to our team and the needs of these. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 is one of the best tools of teamwork is easy to manage, allows to carry out several things at the same time in the daily tasks of work saving time and effort, improving our communication with the clients ### 12. Workflow & Project Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2018 **What do you like best about Bitrix24?** The complexity to which this platform is built out is insane, allowing managers to delegate tasks and include everyone on every project status at any given time of day. Chat, timecard, tagging of clients, data storage, you name it, project timeline automation, templates, email marketing - Bitrix seems to have it all and do it well. **What do you dislike about Bitrix24?** Sometimes the platform has slow days or technical glitches and tiny loopholes in the user experience that have been missed. We are lucky to have a Bitrix guru in our office to help solve for some of these instances. **Recommendations to others considering Bitrix24:** It will be hard to find an all-in-one solution that is this robust! **What problems is Bitrix24 solving and how is that benefiting you?** This platform was very daunting at first but once its technical features are understood, it is unbelievable for managing task tracking and delegation. This allows us to talk easily with all members of our teams AND clients in one place in an easy, secure thread. Non-Bitrix users can still be a part of the workflow with email address inclusion. ### 13. Bitrix 24 CRM user friendly and loaded with features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Bitrix24?** The dashboard visibility and ease of use for most of the features. Bitrix offers full CRM customer activity tracking and team collaboration. **What do you dislike about Bitrix24?** Bitrix can be a bit intimidating and cumbersome, as it offers so much functionality. The training videos and help isn't always intuitive and can take some effort to understand. **Recommendations to others considering Bitrix24:** Make sure Bitrix meets your specific needs. It's an awesome tool for most. **What problems is Bitrix24 solving and how is that benefiting you?** Managing our new sales opportunities from several email campaigns. ### 14. Fully Loaded yet Cheaper Option **Rating:** 4.0/5.0 stars **Reviewed by:** Mark B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Bitrix24?** Bitrix is fully loaded and a great choice. Lots of versatility. If you need it to do something, it probably can. Simplistic. Easy to use. Not much of a learning curve. **What do you dislike about Bitrix24?** Lots of features, but not much depth in them. Lacks good Drive (Google, Drop, etc) integration. It works to an extent, but doesn't allow folder uploads or anything of the sort. Hard to run everything off of it. **Recommendations to others considering Bitrix24:** Be sure to delve into all of the features before choosing. It may not be as deep as you would like. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix was a much cheaper solution than the others for our business. It was either free or very low-cost for what we needed. It solved our communication and project management issues as well as cost. ### 15. Bitrix Review **Rating:** 4.5/5.0 stars **Reviewed by:** Trek P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Bitrix24?** It has all we need as a growing company... we can use all the data to eg: manage all the task and review performances and connect all our crs's email. **What do you dislike about Bitrix24?** What I dislike bitrix is there are too many option its hard to familiarize **What problems is Bitrix24 solving and how is that benefiting you?** organize task ... data gathering , we can all trackback what happened to a task... so on we can just see all here in bitrix whats happening to our compny at the moment ... so monitoring this is one of the best monitoring app. ### 16. Simple to use, and a good start for a small business **Rating:** 3.0/5.0 stars **Reviewed by:** James H. | Head of Sales and Marketing, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Bitrix24?** Good reports and funnel diagrams etc, good for checking progress of deals both historic and ongoing. The blog section is good for team-building and general updates. **What do you dislike about Bitrix24?** Little opportunity for automation - in a way, functions more as an address book. **Recommendations to others considering Bitrix24:** Be disciplined and instruct yourself fully on how to use the product before implementing - technical support is not brilliant, and a lot of it is do-it-yourself. **What problems is Bitrix24 solving and how is that benefiting you?** Keeping track of potential deals, prospects, and leads that otherwise would be lost. ### 17. Review for Bitrix **Rating:** 4.5/5.0 stars **Reviewed by:** Shaliah Ruth M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Bitrix24?** -Task Planner -One platform for many solutions - CRM, project management, time management Project and TASK management tool really good. -A lot of features. Free to use. Versatile and flexible A lot of integrations **What do you dislike about Bitrix24?** -Lack of Emoji options -All features are bundled together. There's no way to get CRM or project management separately. **Recommendations to others considering Bitrix24:** Everything in one package Lots of varied support materials A fantastic free resource **What problems is Bitrix24 solving and how is that benefiting you?** A bit complicated to get used to as user and admin, self study is a must. ### 18. Easy to setup **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea N. | csr, Design, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Bitrix24?** Easy setup on cloud version: register and start to use the software! The free version is good enough if your business is not so big or complex. **What do you dislike about Bitrix24?** Limited permissions feature. We tried to set up a specific user type (to restrict the access to CRM information) based on his own companies/contacts (something basic to a CRM) but it was not possible. **Recommendations to others considering Bitrix24:** use Bitrix now or regret later **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix is better than any other CRM ### 19. Worst Customer support I've ever witnessed **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2018 **What do you like best about Bitrix24?** My life before I started with Bitrix24. I remembered that i had fun and could focus on my own business. Now I am licking my wounds and are stuck in a vortex of zero help and losing lots of money. **What do you dislike about Bitrix24?** Zero customer support, zero soft skills. The management is either on a holiday or doesn't care too much about their company. Worst is when they haven't replied for hours until that moment you want to go to bed. This is in the 2 decades i am involved in customer support by far the worst company i've had to deal with. **Recommendations to others considering Bitrix24:** Don't get involved with this company. As soon as they have your $$ you are on your own. Terrible service and literally lost thousands of dollars by a failing management **What problems is Bitrix24 solving and how is that benefiting you?** I have realized that Bitrix24 is not a professional company. If you want to use their free services go ahead. However as soon as you want to use their professional services, that is when the troubles start. I've spend literally days and nights with them on the chat (no phone number) for something that could have been solved in 10 minutes. You will always receive a reply, however most of them are automated replies. They say that they are real humans but the answers you receive are making me doubt i am talking to real people. When you file a complaint and ask to speak to a manager, he is either on a holiday or he's giving the same generic answers. !!!STAY AWAY FROM THIS COMPANY. I LOST LOTS OF CUSTOMERS AND MONEY BECAUSE OF THEIR LACK OF INTEREST IN THEIR CUSTOMERS. YOU HAVE BEEN WARNED!!!! ### 20. Exploring options for work flow with Bitrix **Rating:** 2.5/5.0 stars **Reviewed by:** Heather D. | Small Business Owner, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Bitrix24?** The support they provide when I couldn't seem to figure this program out. I had a hard time with this and their customer sopport team is great. **What do you dislike about Bitrix24?** Ease of flow with how the program opporates, the program it self seemed to have coding issues when I initialized the start of use. **What problems is Bitrix24 solving and how is that benefiting you?** I added the nonprofit title to my business for wellness and recovery and was exploring options with how to manage my potential case flow of new clients. I figured having a program to help ease the stress and lacking organization I required with what I needed to get done would help, I explored his option. ### 21. Flashy graphics for a reduced experience **Rating:** 3.0/5.0 stars **Reviewed by:** Dallas C. | Composer, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Bitrix24?** Bitrix has a great way of organizing the social side of online-only team projects. The visual arrangement is quite interesting and the side bars are for the most part functional and easy to learn. Managing and editing deals and contacts is made easy by one-click editing and saving. Multiple key commands make navigation easy on the wrists, freeing them up for other activities. Notifications are loud and vibrant, ensuring a prompt response to the more urgent tasks. Assigning tasks is done via a user-assignation system, which makes it easy to stay accountable and on task. **What do you dislike about Bitrix24?** Bitrix is riddled with whimsical graphics that smooth over the transitions from page to page. They ultimately slow down the experience and draw the eye away from the more critical business elements of the page. On top of that, helpful reminders reminiscent of 'clippy' show to block key functions of the page, making them hard to ignore and, at the end of the day, frustrating. **Recommendations to others considering Bitrix24:** Be aware of its limits before becoming fully invested. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix helps me keep track of the multiple hundreds of calls and emails I send out cold every week, allowing me to keep the clients who are interested and warm up potential future clients. I can track personal interactions and ensure that every meeting is met with a perfect recollection of our entire interaction history. ### 22. All in one! Sales, marketing and project management! **Rating:** 4.0/5.0 stars **Reviewed by:** Vitali K. | CEO | Исполнительный директор, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Bitrix24?** Very rich functional: - Tasks - Transactions - Customers - Projects - Advertising companies and mailing list **What do you dislike about Bitrix24?** It is necessary to get used to the interface It is difficult to understand Overloaded **Recommendations to others considering Bitrix24:** The company is moving in the right direction There are new functions and new ways to automate business **What problems is Bitrix24 solving and how is that benefiting you?** Sales management Business Automation ### 23. With bitrix everyone is on track **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about Bitrix24?** What I like the most in Bitrix is the possibility manage your work in a timeline like Gantt Diagram. **What do you dislike about Bitrix24?** I want to see improvement in the way we communicate. **Recommendations to others considering Bitrix24:** Nowadays to monitor and manage your computer project, bitrix24 is the best tool to use, it is web-based and you can install it on your tablet and smartphones. My experience with Bitrix24 while working for Atalou Microsystem as IT Manager is something to keep in mind, we were always aware of any projects and task of everyone in the company. In a kick-off meeting, everything is explained and available to you, even if we don't have the full outline of a project. With Bitrix 24, you know when a project supposed to star and finish. You know what is happening? You follow all the improvements of every step and all the process within that project and to who a task is assigned? You can also report to your stakeholders of the project because all the information you need is there in Bitrix24. All of the change within the course of a project are notified to your email with the user or the person accountable for a specific task. **What problems is Bitrix24 solving and how is that benefiting you?** Using bitrix24 is the best way to share everything with your colleague, you don't have to send email to remind a task to be done. We can use in real time while working out of office. Everyone is on board and tasks are assigned. ### 24. Smooth Sailing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Bitrix24?** The program has a easy to use interface **What do you dislike about Bitrix24?** The chat function is not the greatest because of it’s lack of shortcut key functionality **Recommendations to others considering Bitrix24:** It’s the greatest tool a digitally ran business can depend on. **What problems is Bitrix24 solving and how is that benefiting you?** Team communication and group projects have always been rough but with Bitrix, we have been able to greatly improve those aspects of our business. We have realized that Bitrix provides us with the benefits of collaboration and communication to the highest degree. ### 25. Bitrix Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Bitrix24?** A lot of features. Free to use. Versatile and flexible A lot of integrations. One platform for many solutions - CRM, project management, time management Project and TASK management tool really good. **What do you dislike about Bitrix24?** A bit complicated to get used to as user and admin. All features are bundled together. There's no way to get CRM or project management separately. **Recommendations to others considering Bitrix24:** All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals **What problems is Bitrix24 solving and how is that benefiting you?** Website building related tasks. ### 26. Very efficient and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Habitat for Humanity a. | University of Houston Chapter, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2018 **What do you like best about Bitrix24?** I use this program for my job and it is a great method of communication among my coworkers! **What do you dislike about Bitrix24?** Sometimes the app crashes and is a bit slow to open. **Recommendations to others considering Bitrix24:** The app is significantly easier to use than the website. The website can be a bit confusing when attempting to sign in. Apart from that, if one is looking for a program to help organize and increase communication among their coworkers please consider using this app. It fosters employee collaboration and communication and is very efficient and easy to manage. **What problems is Bitrix24 solving and how is that benefiting you?** If a coworker is going to be late or is unable to come into work, Bitrix24 is a great way to find someone to cover their shift or to communicate with fellow coworkers. ### 27. The heart of our daily work **Rating:** 4.5/5.0 stars **Reviewed by:** Marcello M. | Director de Operaciones, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2017 **What do you like best about Bitrix24?** The task control, assignment, ACL and time tracking, also the supervission features; projects management and groups. **What do you dislike about Bitrix24?** Is complicated, people get lost very easily, the filters help but need improvements. **Recommendations to others considering Bitrix24:** Is a very good choice, needs comitment and discipline, but it´s worth it. **What problems is Bitrix24 solving and how is that benefiting you?** Task assignments, work and efort control, rastreability, comunication and colaboration, also supervision. We also use de CRM features of Bitrix. ### 28. It is a platform that has several tools for project management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Bitrix24?** The possibility of having control of the project, crn, calendar, tasks in a single platform, and that everything is centralized in the cloud is not necessary to install anything. You can share the work with other colleagues in the office **What do you dislike about Bitrix24?** The project management part is basic, it does not have budgets report of business intelligences, projections in relation to deviations **What problems is Bitrix24 solving and how is that benefiting you?** It is functional for small and non-complex projects, where you do not have many activities or tasks to control, and you need to share the information with other people. ### 29. Satisfied! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Bitrix24?** It jas a nice interface, all the transactions go pretty smoothly and in general it is a great place to start your trading path **What do you dislike about Bitrix24?** Verification takes forever and this is very very sad., another point is when you trying to sell or buy at specific point it does freeze sometimes so you are ending with not so good price (for cryptocurrency) **What problems is Bitrix24 solving and how is that benefiting you?** Buying -holding-selling cryptocurrency ### 30. A nice addition for organization communication **Rating:** 4.0/5.0 stars **Reviewed by:** Toby M. | Senior Marketing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2018 **What do you like best about Bitrix24?** facebook-like feed/comment system, easy for workers to post anything and share files at an organization level. We like to use it to create a voting for just anything that we need feedback for. **What do you dislike about Bitrix24?** We are just using it for internal communication, and it serves the purpose...so we don't have anything we dislike. **What problems is Bitrix24 solving and how is that benefiting you?** A place where all internal communication happens in addition to the email or messaging app. ### 31. Bitrix is excellent for task management for small to big teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Bitrix24?** The task management and the interface is excellent. The software runs smooth and is easy to learn. I also like their cell phone app. **What do you dislike about Bitrix24?** Sometimes there are errors that come up when you try to upload files. **What problems is Bitrix24 solving and how is that benefiting you?** Use it to manage a company with 10+ individuals working all across Canada on similar projects. ### 32. This is an excellent and comprehensive Project Management Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Bitrix24?** I really like the way this software allows collaboration. My Director of Operations and I have used this on some internal projects and it has proven reliable and top notch for communications. **What do you dislike about Bitrix24?** I think it would be helpful for an area to work on a WBS. I used this on my projects and it would be nice to have an area for this. Also, the ability to switch between a graphical view and list view for the WBS. **Recommendations to others considering Bitrix24:** Make sure you are able to get Stakeholder buy in up front **What problems is Bitrix24 solving and how is that benefiting you?** Internal Operations Projects ### 33. The efficient social collaboration, communication and management tools for your team. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Bitrix24?** Bitrix24 provides tools for task management, document sharing, and time tracking integrated into just this type of social interface for maximum efficiency of communications and work. **What do you dislike about Bitrix24?** All features are bundled together. There's no way to get CRM or project management separately. **What problems is Bitrix24 solving and how is that benefiting you?** Documenting task. ### 34. Bitrix24 - Great FREE CRM! **Rating:** 4.5/5.0 stars **Reviewed by:** Steven H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2018 **What do you like best about Bitrix24?** Bitrix24 has all the features that almost anyone could be looking for in a sales, marketing, HR, support software package. **What do you dislike about Bitrix24?** I wanted my clients to be able to log in and see only the leads they generated. Unfortunately, Bitrix support could not make that happen. **Recommendations to others considering Bitrix24:** Make it so that customers can have clients/users be able to log in to see the leads attributed to them and nothing else. **What problems is Bitrix24 solving and how is that benefiting you?** Being able to track all the leads that we receive from clients. Bitrix24 does this very well. ### 35. Well rounded product lacking customer support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2018 **What do you like best about Bitrix24?** I like the many add-ons available to tailor the product to my specific needs. **What do you dislike about Bitrix24?** Customer support is lacking and the interface can be a bit complicated to navigate. **What problems is Bitrix24 solving and how is that benefiting you?** I need a very simple CRM that would allow me to import leads from wordpress forms and then allow my team to call the leads and track through the system to the point that they made a consultation. I also required the system to have the ability to text clients via twilio sms. ### 36. Bitrix24 just works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2017 **What do you like best about Bitrix24?** At $39 a month it is cheaper than the alternatives. I love the ability to easily implement qr codes for things. Bitrix24 is a free collaborative tool available for up to 12 users. Both iOS and Android apps are also free. In paid plans, you do not have to pay for a separate user but for additional disk space and some optional features. Bitrix24 offers virtual telephone calling The platform provides robust modules for intranet services like conversations, photo gallery, wiki, files, calendars, and tasks Company services include employee directory, task and work time reporting, absence chart, and visual structure Time management tools include check-in/out feature, regular work reports, and daily planner. **What do you dislike about Bitrix24?** Some of the older employees have problems using it but they seem to adapt quickly **Recommendations to others considering Bitrix24:** If you roll it out slowly your employees will love it. **What problems is Bitrix24 solving and how is that benefiting you?** Improves employee engagement, allows you to communicate quickly, and eliminates the need for multiple programs. ### 37. 1 year of troubles **Rating:** 2.5/5.0 stars **Reviewed by:** Oleg G. | Руководитель проектов, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Bitrix24?** Huge opportunities for customization, customization, integration with other services. Easy search for solutions to setup questions. The ability to write letters directly from the system with the help of a binding of working mail. The presence of an application for android. This helps to get access anywhere. Activity Stream intranet center Bulk email Calendar sharing Company structure CRM CRM reports Daily planner Email notifications Extranet File sharing and versioning Instant messages Photo albums Project groups Sales funnel Simple access assignment Tasks Task reporting Time management User profiles Workflow **What do you dislike about Bitrix24?** Slow interface. A lot of unnecessary features and settings that do not disable One and the same need can be solved in various ways. This causes confusion in the sophistication of the work. The presence of unnecessary tools in the work complicates navigation and the user's work in the system. Additional functions require certain resources, but they are not used. **Recommendations to others considering Bitrix24:** Not suitable for small companies because of their complexity. Ideal for manufacturing companies, for product management, production and sales cycles **What problems is Bitrix24 solving and how is that benefiting you?** Sales, customer management, the division of the customer base between managers. History of interaction Improve Employee Engagement Communicate with All Stakeholders Instantly No Need for Multiple Applications The Bitrix 24 system is designed, first of all, for large business. This is a large multi-purpose portal, self-contained. When buying Bitmix CRM, you choose not a CRM system, but a huge portal with a huge number of features, which includes CRM-system among others. ### 38. It's the best Collaboration Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Helena Lyssa O. | HR Consultant, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2017 **What do you like best about Bitrix24?** I like how easy it is to use. I remembered using it for the first time and knowing almost instinctively how to do things I want to do using the platform. When I do get confused, their Support Training Course is accessible and easily understandable. And it's worth mentioning the quality of the video when you share your screen during a call. Better than any other tool I used! **What do you dislike about Bitrix24?** There's absolutely nothing I dislike about Bitrix. **Recommendations to others considering Bitrix24:** It's a great tool! I don't understand why it's not getting all the hype it deserves. Just give it a try and you won't regret it. **What problems is Bitrix24 solving and how is that benefiting you?** It helped improve team collaboration, communication, files storage, and task management. ### 39. Good Entry Level or Small Business CRM Substitute **Rating:** 3.0/5.0 stars **Reviewed by:** Andrea L. A. | Author: BUILDING A SUCCESS MINDSET Creating Success In Business and In Life, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Bitrix24?** Project Management. It has proven a very useful project management tool that I was able to share with team members across the company. The Chat, Workgroups and Activity Stream facilities are really useful. Not sure how robust the system would be as a CRM for a large corporate organisation though. Data Inputting Form. The CRM Form creation tool is incredibly useful. I used it to create a way for my workers to forward the results of the data collation work they were doing for me. It works very well, and can be added to a webpage, or used as a standalone form. **What do you dislike about Bitrix24?** The UI isn't the most user-friendly when you first log in, but it's worth taking the time to have a good look around and learn about all of the tools included. It just takes a while to learn it all, as it's not particularly intuitive. Also, the reporting facilities and options are a little thin I think. Though it's a small thing, I'm not loving the constant stream of notifications that comes through when that option is selected, though I do keep it on as I need some kind of reminder system. Though it can be useful, sometimes it's annoying in the way that the MS PaperClip (remember that?) used to be annoying. **Recommendations to others considering Bitrix24:** Make sure that you set aside a couple of days to really explore all of the tools in the software. It's not easy to pick out all that it does as it's not really all that intuitive to use. But once you go and have a dig around, you'll find it's pretty powerful stuff. **What problems is Bitrix24 solving and how is that benefiting you?** Keeping in touch with globally dispersed team members whilst working on a data collation and management project. ### 40. Short Stay with Bitrix24 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2018 **What do you like best about Bitrix24?** We used bitrix few years ago when my son and I before starting our startup company. **What do you dislike about Bitrix24?** Crash on browsers when there is a huge data at the account platform **Recommendations to others considering Bitrix24:** Is your looking for CRM to start? Bitrix24 can be a big help. **What problems is Bitrix24 solving and how is that benefiting you?** better insights of our CRM and Team collaboration ### 41. Bitrix24 keeps getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Newman V. | South America Agency Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Bitrix24?** Bitrix24 is really free, it is always getting better, easy to use, friendly and powerful. **What do you dislike about Bitrix24?** So far, I like everything about Bitrix24. **Recommendations to others considering Bitrix24:** Give it a try. We have tried Podio (excellent product), WorkBooks.com (also a very powerful product that we are still using for other business) and Bitrix24. Bitrix24 will give you the fastest start. **What problems is Bitrix24 solving and how is that benefiting you?** We are using Bitrix24 as CRM, Project and Task Manager and more recently, for quotes and invoices. ### 42. Bitrix24 for the win! **Rating:** 3.5/5.0 stars **Reviewed by:** Carla S. | Client Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2017 **What do you like best about Bitrix24?** I like how Bitrix 24 allows you to ask your co-workers for help. You can discuss plans and projects, and your co-workers can comment on what you post. I think it is a great program that allows everyone to get involved. Also, its a great way to allow help for those who have questions or would like feedback on what they are working on. I think Bitrix 24 allows communication in the office run smoothly and effectively. **What do you dislike about Bitrix24?** I think Bitrix 24 might be a little overwhelming at first. I think once the business learns how to operate Bitrix 24, it is effective. However, there is training involved which is time consuming. **Recommendations to others considering Bitrix24:** I would highly recommend this program! If you have the time to learn the program, then jump right in! Once you implement the program in your workplace, you will see your business running smoothly and effectively! **What problems is Bitrix24 solving and how is that benefiting you?** I think Bitrix 24 is solving task related problems. You can now keep track of tasks and projects, and know what is going on in the workflow. I think when a business is effectively working together and accomplishing tasks, then the business is growing and achieving. Also, Bitrix 24 allows you to plan meetings, even on your mobile device! This solves problems such as, not knowing when or where a meeting is taking place. Communication is key in running a business and Bitrix 24 allows this to run properly! ### 43. My Favorite CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Bitrix24?** Bitrix24 is easy to use. The chat is phenomenal and the app works really well. It is easy to add clients, create tasks, store files, send messages. **What do you dislike about Bitrix24?** After the updates, which are frequent, the app seems to not push messages to your phone. I've missed a quite a few messages because of this disconnect. **Recommendations to others considering Bitrix24:** Their free trial is great. It's definitely worth the trial period. **What problems is Bitrix24 solving and how is that benefiting you?** This is keeping the team I work with connected and on task. It's easy to create reminders for different users that notify them when their part of the job is coming due. ### 44. Big bang for the buck, tough for support **Rating:** 3.5/5.0 stars **Reviewed by:** Matt D. | Director of Operations, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Bitrix24?** Compared to most other similar applications, this offers an extensive array of feature sets and abilities. The fact that this will integrate with VOIP services is wonderful, but getting the software to integrate will take considerable amount of time and cost. **What do you dislike about Bitrix24?** The customer support is lacking at best. The company is based in Russia, and your "chat sessions" will be mostly comprised of them referring you to a link, which won't answer your question. There have been times where the system proved unreliable or just lost tasks altogether, which is NOT an option that we are willing to accept on any level with any software. We were told we need to hire a software support company that will make these changes for us, but this is neither something that Birtrix does directly and normally is comprised of another company based out of the U.S., which adds to the language barrier. **Recommendations to others considering Bitrix24:** The little things are what are most annoying to us. You cannot have a task with a deadline of the last day of the month, only a specific day of the month - how tough could this be to perform? **What problems is Bitrix24 solving and how is that benefiting you?** Making sure that our workflow processes don't fall through the cracks for our customers. We are able to quickly identify areas where job processes are bottle necking and help us create internal checks and balances to address those slow-downs in our business to better the experience with our customers. ### 45. Great communication tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Bitrix24?** I like that I can easily communicate with partners and customers **What do you dislike about Bitrix24?** Deals and sales and sales feature is a bit complex **Recommendations to others considering Bitrix24:** Good search tool can tend to be complex but overall good for teamwork **What problems is Bitrix24 solving and how is that benefiting you?** Loving the search tool ### 46. Best ever **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2018 **What do you like best about Bitrix24?** Its very good and 24hr serviceand very easy to use when compare to other **What do you dislike about Bitrix24?** Nothing fault iam gound in this thing iam sure **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 allows me to connect with everyone ### 47. Comprehensive task management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2017 **What do you like best about Bitrix24?** Bitrix24 allows me to assign tasks to myself and my staff for completion. I can monitor due dates for all and the visual tracker makes it easy for us to keep up with pending tasks. **What do you dislike about Bitrix24?** It's powerful but almost too powerful sometimes. There are many advanced features that we have to tweak to get assigned tasks to show up as we wish. **Recommendations to others considering Bitrix24:** This is an execrations task management software. I recommend for small to medium size groups. **What problems is Bitrix24 solving and how is that benefiting you?** Bitrix24 has given us a single place to keep all of our one time and recurring tasks and has improved productivity during periods of turnover. ### 48. Excellent Features for an Affordable Price **Rating:** 4.5/5.0 stars **Reviewed by:** David P. | Member, Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2017 **What do you like best about Bitrix24?** The free account set up allows you to test multiple functions. As you needs increase you have the ability to integrate more options at affordable prices. The interface and ease of use are outstanding and easy to master. Free training is available via web and if you like more personalized training Bitrix24 provides these feature as well. **What do you dislike about Bitrix24?** The number of features included at first could be overwhelming to integrate as a whole CRM solution. Customer service is mostly via email and you may have to wait a couple of days for a response. **Recommendations to others considering Bitrix24:** This is a company that reinvests in improving functionality and features. Like any other CRM software, the learning curve may be initially taxing. Download a trial version, start using it, get training and fully implement when ready. **What problems is Bitrix24 solving and how is that benefiting you?** Project management, CRM and workgroup colaboration. ### 49. best free option for gantt charts **Rating:** 3.5/5.0 stars **Reviewed by:** Emily H. | Senior Brand Strategist, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Bitrix24?** I like that this is a free product and it's easy to use for an entire team. **What do you dislike about Bitrix24?** I think it could be more user friendly and it takes a while to get used to it. **What problems is Bitrix24 solving and how is that benefiting you?** Project management is the main use of Bitrix24. ### 50. Glad to consolidate, obstacles are small **Rating:** 4.0/5.0 stars **Reviewed by:** Katherine N. | Community Outreach Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Bitrix24?** The team todo lists, collaboration, calendars. Love tracking our progress. **What do you dislike about Bitrix24?** The interface of the crm, updating contact info is annoying and notifications on the side are too much. **Recommendations to others considering Bitrix24:** Chiming email notifications need to go away **What problems is Bitrix24 solving and how is that benefiting you?** Projects, event management, scalability ## Bitrix24 Discussions - [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) - 2 comments, 1 upvote - [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) - 1 comment, 1 upvote - [Why apk slow proces](https://www.g2.com/discussions/why-apk-slow-proces) - 1 comment, 1 upvote - [Can you implement the indentation of bullet lists](https://www.g2.com/discussions/50972-can-you-implement-the-indentation-of-bullet-lists) - 1 comment, 1 upvote - [How does Bitrix24 work best?](https://www.g2.com/discussions/how-does-bitrix24-work-best) - 1 comment, 1 upvote - [View Bitrix24 pricing details and edition comparison](https://www.g2.com/products/bitrix24/reviews?page=10&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+17%3A13%3A19+-0500&secure%5Bsession_id%5D=d50a4840-d937-4b1d-bfa2-e94404cfe6aa&secure%5Btoken%5D=e8ffaba669fd3540742f997f2f2a5d33a3d5f3af7d6d280f1557f24c0e9aa421&format=llm_user) ## Bitrix24 Integrations - [1C EV Charging](https://www.g2.com/products/1c-ev-charging/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Asterisk](https://www.g2.com/products/asterisk/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatArchitect](https://www.g2.com/products/chatarchitect/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ComplyAdvantage](https://www.g2.com/products/complyadvantage/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Drive to OneDrive Migration Tool](https://www.g2.com/products/google-drive-to-onedrive-migration-tool/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Miro](https://www.g2.com/products/miro/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) ## Bitrix24 Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Mass Updates - Drag & Drop - Recurring Tasks **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Tasks** - Tasks - Details - Priority **Communication** - Chat - Discussions - External - Feedback - Announcements **Collaboration Tools** - Screen Sharing - Presentations - Live Chat - Hand Raising **Calendar View** - Multi-Calendar View - Customizable Viewing **Agentic AI - Kanban Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name **Knowledge Base** - Q & A - Link Sharing - Searchable **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Kanban Boards** - Kanban Cards - Drag and Drop - Visibility **Content & Documents** - File Sharing - Notes - Search - Versioning **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Shared Calendar** - Calendar Collaboration - Multiple Calendar Management **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Resource Management** - Resource Definiton - Capacity - Scheduling **Growth** - SEO - Site Analytics - Marketing Tools - E-Commerce - Hosting **Security** - Verification - Role-Based Permission - Public vs Private **Content ** - Idea Recommendation - Content Generation - Form Generation **Application Tools** - Password Protection - Recording - In-Browser Application **Planning** - Workflow - Backlog - Optimization **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Software Type** - Mobile - Browser Application - Desktop Application **Accessibility** - Screen Reader Compatibility - Keyboard Shortcuts **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Content** - Email Integrations - Content Management - Permissions - WordPress Tool **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Product Type** - Standalone Application - Plugin **Project Management** - Task Management - Planning - Visibility - Integration **Support** - Customer Support **Integration** - Sync Multiple Calendars - Import Events - Software Integrations **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Screen Sharing** - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Communication** - Social Features - Tagging - Upload - Comments **Remote Collaboration** - Alignment - Accountability - Connectivity - Offline Mode **Notifications** - Customized Calendar Notifications - Location-Based Alerts **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Agentic AI - Calendar** - Cross-system Integration **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Bitrix24 Alternatives - [ClickUp](https://www.g2.com/products/clickup/reviews) - 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