# Birlasoft Reviews **Vendor:** Birlasoft **Category:** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Average Rating:** 4.6/5.0 **Total Reviews:** 29 ## About Birlasoft Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. Under the visionary leadership of Chairman Mrs. Amita Birla, Birlasoft, comprising over 12,000 professionals, is committed to driving digital transformation. With superior experience in chosen verticals, the company delivers cutting-edge technology solutions, shaping sustainable communities. Explore the innovation at www.birlasoft.com. ## Birlasoft Reviews ### 1. Digital Transformation Services **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Birlasoft?** Birlasoft solutions intellibridge provides great user experience for both web and mobile application. They are using cloud and automation technology to deliver this seamless experience and customer support provides a great help. **What do you dislike about Birlasoft?** As per my usage i have not yet found any issues concerning Birlasoft's offerings. **Recommendations to others considering Birlasoft:** Recommneding Birlasoft for digital empowerment for SMB's and SME's who are in the early age of adopting disgital solutions for their business expansion and business process engagement. **What problems is Birlasoft solving and how is that benefiting you?** Birlasoft's offers consultaitve and design thinking for their customers to empower their customer digitally.Improving their business process with various IT services addressing diverse business challenges through digital transformation, IT infrastructure management, process optimization, data analytics, application development, and cybersecurity. ### 2. Birlasoft review. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Birlasoft?** Testing tools and utilities are nice. It helps in automation of manual tasks. **What do you dislike about Birlasoft?** The user interface of the testing suites and tools can be improved. **Recommendations to others considering Birlasoft:** Birlasoft is a nice company. They can help in IT consulting services. **What problems is Birlasoft solving and how is that benefiting you?** Birlasoft is an IT services and consulting company located in India. I have tried some of their test suites in the past. They were great. ### 3. Great experience with Birlasoft **Rating:** 4.5/5.0 stars **Reviewed by:** Jeyashankar M. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Birlasoft?** It was a great experience to partner with Birlasoft, as they have an excellent team. We worked on bringing digital transformation to one project with my former employer. We got excellent support from their side. **What do you dislike about Birlasoft?** Nothing much to dislike about Birlasoft. It proved to be fantastic for me. **Recommendations to others considering Birlasoft:** I highly recommend Birlasoft. The provide excellent support that helps project succeed. **What problems is Birlasoft solving and how is that benefiting you?** Worked on SFDC implementation with Birlasoft with my previous startup company. Got the right guidance from the team for planning and moving forward. It kept us on track for smooth implementation of SFDC ### 4. Birlasoft a solution to Enterprise Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Abhijeet S. | Key Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Birlasoft?** The way it analyses different domains of business and gives tailored or customized solutions to cater their individual or specific problems which is a hindrance in that companys growth. **What do you dislike about Birlasoft?** Birlasoft being a very big player small companies may not be their target audience and the product would not be cost effective to them. Also the annual subscription would be on a higher side for small businesses. **Recommendations to others considering Birlasoft:** Birlasoft is a great company for enterprise which are into the medical, manufacturing, banking and financial services. They serve a large segment of business that may cover one or the other aspect of a business and help them run that domain more effectively and efficiently. **What problems is Birlasoft solving and how is that benefiting you?** Birlasoft has a customised way of giving solution to enterprises in various business domains to run their business in a effective and structured way. This helps enterprises to avoid mistake and help them towards growth and make the company for cost efficient and productive. ### 5. Feedbak on Birlasoft **Rating:** 4.0/5.0 stars **Reviewed by:** Nagaraj M. | EVP - Digital Transformation , Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Birlasoft?** Birlasoft had been one of the service providers in one of the organizations I worked with earlier. I had a very positive experience working with them. The kind of resources provided to us and their knowledge level in CRM were commendable. **What do you dislike about Birlasoft?** Sometimes the timely fulfillment of the resource and rarely the quality of the resources were the issues. Especially when the quality was the issue, the resources took longer to time to understand the domain and that resulted in delays in delivering customer requirements and meeting the project milestone dates. **Recommendations to others considering Birlasoft:** Birlasoft is a decent and mid-size organization that delivers to its commitment almost all the time. I recommend them to any organization that is looking for service providers in CRM space. **What problems is Birlasoft solving and how is that benefiting you?** Birlasoft was engaged in CRM space to help with the Platform Development and Integrated Solutions side of our business. These are kinds of digital transformation platforms that are used to build intelligent transportation systems. ### 6. Creative **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek D. | Management Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Birlasoft?** As mentioned, Excellent as an digital enterprise, creating spectular customer experience. Helping raise each enterprise to the power of Digital. At the end awesome experience with Birlasoft. Great experience with Birlasoft. **What do you dislike about Birlasoft?** It's my personal view, I beleive in changing things all the time as per the market. As the market is very dynamic so every business has to change accordingly. Suggesting to Birla on the same. **Recommendations to others considering Birlasoft:** It is a good product and wise.. you can go ahead. **What problems is Birlasoft solving and how is that benefiting you?** Excellent as an digital enterprise, creating spectular customer experience. Helping raise each enterprise to the power of Digital. At the end awesome experience with Birlasoft. ### 7. Incredible partnership with Salesforce and Microsoft. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Birlasoft?** The consulting provided around digital adoption proved to be a game-changer for our organization. **What do you dislike about Birlasoft?** None. Everything went forward seamlessly. Right from understanding the current tech stack to helping us understand where a CRM can make the difference in terms of automation, Birlasoft was above par. **Recommendations to others considering Birlasoft:** Birlasoft is going to help you understand the niche behind digital transformation and will introduce the right partner accordingly. **What problems is Birlasoft solving and how is that benefiting you?** Working with Birlasoft who helped us onboard Salesforce as a CRM, the integrations and adoption was incredible. The usage and results are directly seen. ### 8. Good expertise on SFDC Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Birlasoft?** Implementation-related best practices w.r.t Community Portal & Service Cloud **What do you dislike about Birlasoft?** Nothing specific to mention. Had a great overall experience. **Recommendations to others considering Birlasoft:** A good consideration for an Enterprise company. **What problems is Birlasoft solving and how is that benefiting you?** Birlasoft’s SFDC Expertise was overall good. The client used them for a Salesforce Community portal and Integration platform for the project that I was part of. They suggested best practices, project planning and timelines and helped move the project in the right direction. Timely status checks helped us to be on track concerning meeting the timelines. ### 9. Highly recommended partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Birlasoft?** Efficiency of meeting timelines while delivery. They act more like partners instead of service providers **What do you dislike about Birlasoft?** The team lacked strategic goal thinking. Thus, supervision was needed at some times while implementation. Staffing had issue due to attrition in team **Recommendations to others considering Birlasoft:** Highly recommended. They will deliver within tight deadlines. **What problems is Birlasoft solving and how is that benefiting you?** Birlasoft helped our firm solve CRM problem using Salesforce.com development We were more productive as it reduced our go to market timing increasing business performance ### 10. Best CRM tool I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Paras Singh P. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Birlasoft?** User friendly experience . Top notch features **What do you dislike about Birlasoft?** Best tool I've used till date ,nothing as of now , **Recommendations to others considering Birlasoft:** Go ahead **What problems is Birlasoft solving and how is that benefiting you?** Managing leads ### 11. Salesforce.com development **Rating:** 4.5/5.0 stars **Reviewed by:** Mitchell S. | IM Project Manager, Airlines/Aviation, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2013 **What do you like best about Birlasoft?** I appreciate the knowledge the team has demonstrated and the willingness to listen. I like the way they have become a partner on the project and not just an order-taker waiting for their next command. The team has worked very hard to develop a side-by-side relationship with our business. **What do you dislike about Birlasoft?** Nothing at this point. **Recommendations to others considering Birlasoft:** An essential is to have a very knowledgeable, top level onsite business analyst who is capable of understanding the business requirements and translating them to development team. This coordinator is critical to the success of the project. ### 12. Good business and technical know how **Rating:** 4.5/5.0 stars **Reviewed by:** Riley B. | Senior Manager - Business Development, Electrical/Electronic Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2013 **What do you like best about Birlasoft?** I have worked with Birlasoft for my large SFDC implementation. Birlasoft has massive reach and width/depth of technological and business expertise, has a deep bench and can put people on premise very quickly. Has some really good people with serious business knowledge and know how **What do you dislike about Birlasoft?** Custom code lacked clarity **Recommendations to others considering Birlasoft:** Make sure you work with their practice leaders and partners in structuring a project -- they may be willing to risk-share and you should explore that. ### 13. Birlasoft is the path to success **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2013 **What do you like best about Birlasoft?** After working with various off-shore vendors, Birlasoft has risen to the top. They consistently provide capable technical resources, are willing to go above and beyond, and continue to impress me with their turn-around-time (time from request to working prototype). **What do you dislike about Birlasoft?** While Birlasoft resources are some of the best Salesforce developers I have ever worked with, they struggle at times with myopic thinking - and need a bit of strategic direction. Of course, none of that has hindered their ability to deliver what was asked of them. **Recommendations to others considering Birlasoft:** The key to success is a strong on-shore resource that you can make a partner on your team. Utilize this person as your development lead and treat them as part of your team. ### 14. Key Strategic Implementation Partners **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel J. | Senior Account Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2013 **What do you like best about Birlasoft?** Birlasoft was a key strategic implementation partner for me in the past on several Global 500 accounts. They are well-penetrated into the C-suite and their partners are strong in strategy and sales. They can deploy large teams to tackle big problems and easy folks to deal with. **What do you dislike about Birlasoft?** Had some difficulty getting resources staffed **Recommendations to others considering Birlasoft:** Definitely a good consideration ### 15. Solid Salesforce Expertise **Rating:** 4.5/5.0 stars **Reviewed by:** Katie H. | Senior Manager - Business Development, Capital Markets, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2013 **What do you like best about Birlasoft?** Birlasoft’s Salesforce expertise was overall pretty solid. Their client used them for a Salesforce support portal and Integration platform. They came in with some best practices and helped steer the client in the right direction. **What do you dislike about Birlasoft?** Code used in lieu of standard functionality **Recommendations to others considering Birlasoft:** Go with them, they are great if you are at a big company ### 16. Architect, Configure, and Deploy SFDC Service Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Randy S. | Senior Systems Analyst Business Solutions, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2013 **What do you like best about Birlasoft?** The team developers, analysts and managers is very professional and clearly focused on our goals and objectives. I like that they are able to say, "no", at the appropriate times, and help the employee team also stay focused. **What do you dislike about Birlasoft?** I have nothing to dislike. **Recommendations to others considering Birlasoft:** Give due dilligence to vendor evaluation, and I think Birlasoft will rise to the top. You won't go wrong. ### 17. Great team - Salesforce implementation and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2013 **What do you like best about Birlasoft?** The Birlasoft team is heavily involved in our SFDC implementation and efforts to move Siebel functionality into SFDC. The team has proven to be highly knowledgeable in this space. They have shown great flexibility in terms of accepting larger projects and working on complex requirements. At the same time, they are capable of advising of potential pitfalls in functional requirements or unrealistic timelines. All in all, it's a pleasure to work with the development team as well as the leadership. **What do you dislike about Birlasoft?** No major complaints. **Recommendations to others considering Birlasoft:** Very knowledgeable in the SFDC space. ### 18. Thought Leaders, understand business very well **Rating:** 5.0/5.0 stars **Reviewed by:** Chase S. | Senior Account Manager, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2013 **What do you like best about Birlasoft?** What I like is that they come with real tangible examples to illustrate challenges, issues or questions we may have so we can visualize and end result from real users.. **What do you dislike about Birlasoft?** Don't dislike anything **Recommendations to others considering Birlasoft:** They understand business very well and come across as thought leaders ### 19. Adept SFDC Implementers **Rating:** 4.5/5.0 stars **Reviewed by:** Tim T. | Director, Electrical/Electronic Manufacturing **Reviewed Date:** September 10, 2013 **What do you like best about Birlasoft?** The client had several problems with Multi sign on’s with the existing Siebel Platform. Birlasoft resources engaged from the start and helped in using SFDC.. There was a increasing User adoption. **What do you dislike about Birlasoft?** ______ **Recommendations to others considering Birlasoft:** Go for them if you want to implement SFDC CRM ### 20. Pleasure to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff K. | Executive Vice President, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2013 **What do you like best about Birlasoft?** We engaged with Birlasoft at a crucial time when our Dealer management system was haywire. Birlasoft helped us by reducing registration times by 20% by leveraging Salesforce.com’s Sales cloud functionalities. This was a great achievement. **What do you dislike about Birlasoft?** N/A **Recommendations to others considering Birlasoft:** Highly Recommended. We benefited greatly. ### 21. Awesome SFDC Implementation Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2013 **What do you like best about Birlasoft?** t team has very deep domain expertise on Salesforce.com. They are the partners of choice for us when it comes to SFDC development. We have been extremely happy with the quality of their delivery. The team is always very proactive and responsive to all the requests and deadlines. We have never slipped a delivery date, functionality is always rolled out in time with quality. Highly recommended! **What do you dislike about Birlasoft?** Nothing, absolutely love them. **Recommendations to others considering Birlasoft:** None ### 22. Kudos to the Project Governance **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Head - Inside Sales, Information Technology and Services **Reviewed Date:** September 10, 2013 **What do you like best about Birlasoft?** The one thing I like about Birlasoft is their flexibility to work and Project governance… They were involved in our Sales force implementation’s and have lot of folks with Thought leadership.. **What do you dislike about Birlasoft?** Nothing **Recommendations to others considering Birlasoft:** Great team to work with.. ### 23. Partner's of choice. Implementation experts **Rating:** 5.0/5.0 stars **Reviewed by:** Raj G. | OnlineMarketing Head, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2013 **What do you like best about Birlasoft?** Birlasoft was a integral part of a team which implemented Sales Cloud. They were partner’s of choice and did a great job to bring value. **What do you dislike about Birlasoft?** Not anything specific. **Recommendations to others considering Birlasoft:** They bring value. Wonderful team. ### 24. Great work **Rating:** 4.5/5.0 stars **Reviewed by:** Scott C. | Solution Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2013 **What do you like best about Birlasoft?** A client achieved collaboration through Sales force and Birlasoft helped them during this journey..Their resources bring a lot of business knowledge which helped a great deal.. **What do you dislike about Birlasoft?** Not applicable **Recommendations to others considering Birlasoft:** Resources are knowledgeable.. Successful Implementation ### 25. Knowledgeable team **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary A. | Senior Director, Marketing, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2013 **What do you like best about Birlasoft?** Having a 360 degree view of a customer was always difficult with 120 complex Integrations..Birla’s helped in achieving this with a TCO reduction of 25%.. **What do you dislike about Birlasoft?** Dislike nothing. **Recommendations to others considering Birlasoft:** Good ### 26. Knowledgeable and friendly team members who steered us in the right direction. **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick R. | Manager Procurement IT, Financial Services **Reviewed Date:** August 29, 2013 **What do you like best about Birlasoft?** We reached out to Birlasoft to automate our Sales process. They helped us to drive efficiencies and help develop a 360 degree of our customer’s through Sales force.com. **What do you dislike about Birlasoft?** n/a **Recommendations to others considering Birlasoft:** Great Company. Good experience. ### 27. Noteworthy provider **Rating:** 5.0/5.0 stars **Reviewed by:** Tom F. | Vice President - IT, Financial Services **Reviewed Date:** August 29, 2013 **What do you like best about Birlasoft?** Birlasoft did a good job in driving productivity to business by helping in increasing the forecasting process.They are a great partner to work with. **What do you dislike about Birlasoft?** Nothing as such. **Recommendations to others considering Birlasoft:** Definitely a good consideration. ### 28. More than satisfactory performance **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit D. | Associate Director - BD, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2013 **What do you like best about Birlasoft?** Birlasoft built a force.com platform for a Unique Agency management – performance was more than satisfactory and the client was pretty happy with the results. **What do you dislike about Birlasoft?** _____________________________ **Recommendations to others considering Birlasoft:** Recommended ### 29. Great Implementation and Change Management.. **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew C. | Regional Sales Manager at, Consumer Goods **Reviewed Date:** August 29, 2013 **What do you like best about Birlasoft?** Migrating from Siebel to SFDC is always a Nightmare… Birlasoft did this with ease.. They are partner’s to reckon with... **What do you dislike about Birlasoft?** .....nil............. **Recommendations to others considering Birlasoft:** Go for it.. ## Birlasoft Discussions - [Invest wisely in Artificial Intelligence technology](https://www.g2.com/discussions/29815-invest-wisely-in-artificial-intelligence-technology) - 1 comment, 1 upvote - [View Birlasoft pricing details and edition comparison](https://www.g2.com/products/birlasoft/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+19%3A25%3A18+-0500&secure%5Bsession_id%5D=c0a7914c-4ac4-4f71-99ae-6e9d4c263ed9&secure%5Btoken%5D=0284a7ca30897eafaeb86a7464f786c5088c0e4860a5c33b123395d655b29eab&format=llm_user) ## Birlasoft Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Birlasoft Alternatives - [Capgemini Services](https://www.g2.com/products/capgemini-services/reviews) - 3.9/5.0 (24 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews) - [Wipro](https://www.g2.com/products/wipro/reviews) - 4.1/5.0 (41 reviews)