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Birdie

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(43)4.8/5

Birdie is a Customer Intelligence and Customer Experience platform for regulated, high-stakes industries in financial services and fintech. It is the Customer Context Platform: the only system that unites Customer Intelligence (voice of customer and feedback analytics) and Frontline Intelligence (agent quality assurance) into one closed-loop CX decision system. Most customer intelligence and feedback analytics tools stop at insight. Most quality assurance tools stop at a scorecard. Birdie closes the loop: it detects the signal, diagnoses the root cause, prioritizes the fix by revenue and churn risk rather than ticket volume, and proves the fix worked. Because every AI decision comes with its reasoning, the customer quote plus the logic, compliance and risk teams get an audit trail instead of a black box. Connected to Zendesk, Salesforce, Intercom, Slack, Snowflake, and Claude via MCP, Birdie analyzes 50M+ monthly customer interactions for CX, support, and product leaders at banks, credit unions, and fintechs like Nubank, KOHO, and Patreon. The results: feedback cycles cut from two weeks to under 24 hours. Support volume down 75% while CSAT climbed from 73 to 91. Churn prevented, revenue preserved. If your team still moves from insight to action by hand, or your quality assurance program still lives in a spreadsheet, Birdie closes that gap.

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