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Birdie

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(53)4.8/5

Birdie is the Experience Intelligence Platform for banks, credit unions, and fintechs. Built on a Customer Context Layer, it brings two products together: Customer Intelligence shows what your customers experience, and Frontline Intelligence shows how your team responds. Customer Intelligence connects support conversations, surveys, app reviews, and social channels, finds the root cause behind each issue, and ranks fixes by revenue and churn risk instead of ticket volume. Frontline Intelligence is AI quality assurance for contact centers. It evaluates 100% of calls, chats, emails, and bot conversations against the rubric you already use, calibrates AI scores with your QA team, and shows which behaviors actually move CSAT, NPS, and repeat contacts, so coaching targets what matters. Every AI decision comes with its reasoning: the customer quote plus the logic. Compliance and risk teams get an audit trail, not a black box. Birdie connects to Zendesk, Salesforce, Intercom, Snowflake, Slack, and Claude via MCP, and analyzes 50M+ monthly customer interactions for teams at Nubank, KOHO, and Patreon. Nubank cut the time from QA evaluation to action from two weeks to under 24 hours. KOHO cut inbound contact volume 75% while CSAT rose from 73% to 91%. If your team still moves from insight to action by hand, or your QA program still lives in a spreadsheet, Birdie closes that gap.

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