Matthew D.
MD
Matthew D.
Head of User Operations
Mid-Market (51-1000 emp.)
"A phenomenal tool for any user-facing team"
5/5
What do you like best about Birdie?

I'll never be able to calculate how much time Birdie has saved our Engineers and Product teams.

Our users are now sending us a stream of screen-recordings with feedback, bug reports and UX behaviour that we would have never caught on our own. Review collected by and hosted on G2.com.

What do you dislike about Birdie?

Birdie is simple to use, doesn't require any installation on our end or on the users' end, and seems to always be improving. There isn't much to dislike. 5/5 stars. Review collected by and hosted on G2.com.

Javier G.
JG
Javier G.
Customer Experience Lead
Mid-Market (51-1000 emp.)
"Best way to improve communication with users and upgrade their experience"
5/5
What do you like best about Birdie?

How easy it is to use for our end users. Helps them to explain their questions and issues better and much faster. Most details are impossible to see just texting and Birdie helps the team to see the whole picture.

All CS team use it dozens of times daily to send videos and to receive them. Review collected by and hosted on G2.com.

What do you dislike about Birdie?

So far there's nothing we dislike about it. Review collected by and hosted on G2.com.

Jerry I.
JI
Jerry I.
Support Team Manager
Mid-Market (51-1000 emp.)
"Great experience"
5/5
What do you like best about Birdie?

Easy and effective tool to ensure you keep all the details of a conversation or request in one place. With birdie having the user select or easily add video descriptions is a huge plus. Review collected by and hosted on G2.com.

What do you dislike about Birdie?

too simple not to dislike anything at this time. Review collected by and hosted on G2.com.