# Top 10 11Sight Alternatives & Competitors (70)4.6 out of 5 Based on G2 reviews, 11Sight is often evaluated alongside top-rated alternatives that vary by use case, pricing, and features. Video Conferencing Software is used by teams seeking time saving, top rated platforms with features like hand raising, whiteboarding, and presentations, according to G2 reviews. When comparing 11Sight with other tools, reviewers most often evaluate phone calls and user experience as key differentiators. The best overall alternative to 11Sight is [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews), rated ~4.5 stars on G2 from 53562+ reviewers. It is frequently praised for meetings and video conferencing. Other well-known alternatives to 11Sight are: - [Birdeye](https://www.g2.com/products/birdeye/reviews) – known for helpful and review management (G2 star rating ~4.7) - [Fin](https://www.g2.com/products/fin/reviews) – highly rated for helpful and efficiency (G2 star rating ~4.5) - [Tidio](https://www.g2.com/products/tidio/reviews) – offers helpful and chatbots (G2 star rating ~4.6) - [Qualified](https://www.g2.com/products/qualified/reviews) – best suited for teams that need customer support and helpful (G2 star rating ~4.9) Browse top options below. Based on G2 review data, 11Sight is most commonly used in industries like [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing). Compare user ratings by vertical to find the best fit. [Get Price](/products/11sight/software_advice_form_fill/new) ## Top 10 Alternatives to 11Sight Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how 11Sight stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Financial Services, and Higher Education, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e4029f90aa02b12ad570377a645f5ed9/zoom-workplace.png "Product Avatar Image") ](https://www.g2.com/products/zoom-workplace/reviews) [ Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) By [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) [ 4.5/5(56,556) ](https://www.g2.com/products/zoom-workplace/reviews#reviews) Product Description Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost. Reviewers say compared to 11Sight, Zoom Workplace is: Slower to reach roi Categories in common with 11Sight: [ Video Conferencing ](/categories/video-conferencing) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") ](https://www.g2.com/products/birdeye/reviews) [ Birdeye ](https://www.g2.com/products/birdeye/reviews) By [Birdeye](https://www.g2.com/sellers/birdeye) [ 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews#reviews) Product Description Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes. Reviewers say compared to 11Sight, Birdeye is: Slower to reach roi More expensive Easier to admin Categories in common with 11Sight: [ Conversational Support ](/categories/conversational-support)[ Conversational Marketing ](/categories/conversational-marketing)[ AI Agents For Business Operations ](/categories/ai-agents-for-business-operations) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") ](https://www.g2.com/products/fin/reviews) [ Fin ](https://www.g2.com/products/fin/reviews) By [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews#reviews) Product Description Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to 11Sight, Fin is: Slower to reach roi More expensive Categories in common with 11Sight: [ Conversational Support ](/categories/conversational-support)[ Conversational Marketing ](/categories/conversational-marketing)[ AI Agents For Business Operations ](/categories/ai-agents-for-business-operations) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image") ](https://www.g2.com/products/tidio/reviews) [ Tidio ](https://www.g2.com/products/tidio/reviews) By [Tidio](https://www.g2.com/sellers/tidio) [ 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews#reviews) Product Description Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Reviewers say compared to 11Sight, Tidio is: Slower to reach roi Easier to admin Categories in common with 11Sight: [ Conversational Support ](/categories/conversational-support)[ Conversational Marketing ](/categories/conversational-marketing)[ AI Agents For Business Operations ](/categories/ai-agents-for-business-operations) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/a430bfdd87e9a0142ce27fb5c3ee4b0f/qualified.png "Product Avatar Image") ](https://www.g2.com/products/qualified/reviews) [ Qualified ](https://www.g2.com/products/qualified/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.9/5(1,540) ](https://www.g2.com/products/qualified/reviews#reviews) Product Description Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more. Reviewers say compared to 11Sight, Qualified is: Slower to reach roi More expensive Better at support Categories in common with 11Sight: [ AI Sales Assistant ](/categories/ai-sales-assistant)[ Conversational Marketing ](/categories/conversational-marketing)[ AI Agents For Business Operations ](/categories/ai-agents-for-business-operations) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") ](https://www.g2.com/products/drift/reviews) [ Drift ](https://www.g2.com/products/drift/reviews) By [Salesloft](https://www.g2.com/sellers/salesloft) [ 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews#reviews) Product Description Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions. Reviewers say compared to 11Sight, Drift is: Slower to reach roi More expensive Categories in common with 11Sight: [ Conversational Support ](/categories/conversational-support)[ AI Sales Assistant ](/categories/ai-sales-assistant)[ Conversational Marketing ](/categories/conversational-marketing) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/efc7518dd0e36c465cd1bcbf6fda5af4/jotform-ai-agents.png "Product Avatar Image") ](https://www.g2.com/products/jotform-ai-agents/reviews) [ Jotform AI Agents ](https://www.g2.com/products/jotform-ai-agents/reviews) By [Jotform](https://www.g2.com/sellers/jotform) [ 4.5/5(767) ](https://www.g2.com/products/jotform-ai-agents/reviews#reviews) Product Description Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FAQs, help users fill out forms, field phone calls and SMS messages, and provide users with 24-7 support. Build your ultimate customer service agent with our free, AI-powered tool. Reviewers say compared to 11Sight, Jotform AI Agents is: Slower to reach roi Categories in common with 11Sight: [ Conversational Support ](/categories/conversational-support)[ Conversational Marketing ](/categories/conversational-marketing)[ AI Agents For Business Operations ](/categories/ai-agents-for-business-operations) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/94cbca44569818513519d364cc037f18/plivo.png "Product Avatar Image") ](https://www.g2.com/products/plivo/reviews) [ Plivo ](https://www.g2.com/products/plivo/reviews) By [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) [ 4.5/5(747) ](https://www.g2.com/products/plivo/reviews#reviews) Product Description Global SMS & Voice calls for businesses of all sizes Reviewers say compared to 11Sight, Plivo is: Slower to reach roi Categories in common with 11Sight: [ Conversational Support ](/categories/conversational-support)[ Conversational Marketing ](/categories/conversational-marketing)[ AI Agents For Business Operations ](/categories/ai-agents-for-business-operations) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/d905f0162fb0e2f776fba47437283c20/highlevel.png "Product Avatar Image") ](https://www.g2.com/products/highlevel/reviews) [ HighLevel ](https://www.g2.com/products/highlevel/reviews) By [HighLevel](https://www.g2.com/sellers/highlevel) [ 4.6/5(651) ](https://www.g2.com/products/highlevel/reviews#reviews) Product Description The fastest growing white-label marketing platform for digital agencies. CRM, Email, 2-way SMS, Funnel Builder, and more! Start with a 14 day free trial! Reviewers say compared to 11Sight, HighLevel is: Slower to reach roi More expensive Categories in common with 11Sight: [ Conversational Support ](/categories/conversational-support)[ Conversational Marketing ](/categories/conversational-marketing)[ AI Agents For Business Operations ](/categories/ai-agents-for-business-operations) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/83c4708dc639d3805ac8702e97f64131/salesmsg.png "Product Avatar Image") ](https://www.g2.com/products/salesmsg/reviews) [ Salesmsg ](https://www.g2.com/products/salesmsg/reviews) By [Salesmsg](https://www.g2.com/sellers/salesmsg) [ 4.7/5(414) ](https://www.g2.com/products/salesmsg/reviews#reviews) Product Description Salesmsg makes it easy for businesses to send and receive text messages. Reviewers say compared to 11Sight, Salesmsg is: Slower to reach roi More expensive Easier to admin Categories in common with 11Sight: [ Conversational Support ](/categories/conversational-support)[ AI Sales Assistant ](/categories/ai-sales-assistant)[ Conversational Marketing ](/categories/conversational-marketing) ## 11Sight Alternatives FAQs Generated using AI ### How does 11Sight compare to Zoom Workplace? According to G2 data, [11Sight](https://www.g2.com/products/11sight/reviews) holds a slightly higher average rating of 4.6/5 from 69 reviews compared to [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)'s 4.5/5 across 56,417 reviews. 11Sight scores higher on key dimensions such as Easier to Set Up (9.6 vs 9.1) and Better at Support (9.5 vs 8.7), while Zoom Workplace leads marginally in Easier to Admin (both 9.0) and Easier to Do Business With (9.9 vs 9.1). Users praise 11Sight for its frictionless, instant video call capabilities without requiring downloads or complicated setups, making it ideal for real-time customer engagement and lead qualification. It integrates well with CRM and scheduling tools, enhancing sales workflows. Conversely, Zoom Workplace is recognized for its comprehensive all-in-one collaboration platform combining meetings, chat, calendar, and AI-powered features like meeting summaries and task automation. It supports large meetings with breakout rooms and offers robust screen sharing and annotation tools. However, Zoom Workplace's interface can feel cluttered due to feature bloat, and it is more resource-intensive, sometimes causing performance issues on lower-end devices. 11Sight offers unique features like presentations and whiteboarding not found in Zoom Workplace, while Zoom Workplace provides a desktop application and deeper AI integrations. Overall, 11Sight excels in simplicity, speed, and ease of setup for instant video communication, whereas Zoom Workplace offers a richer, integrated collaboration suite suited for larger teams and complex workflows. ### What are the best alternatives to 11Sight? According to G2 data, the best alternatives to 11Sight include [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) (4.5/5 stars with 56,417 reviews), [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) (4.4/5 stars with 4,170 reviews), [Birdeye](https://www.g2.com/products/birdeye/reviews) (4.7/5 stars with 4,075 reviews), and [Fin](https://www.g2.com/products/fin/reviews) (4.5/5 stars with 3,858 reviews). These alternatives offer broader feature sets, higher review counts, and strong user satisfaction, making them compelling options for video conferencing and customer engagement needs. ### What features do alternatives offer that 11Sight does not? 11Sight lacks a native desktop application, which is available in alternatives like Zoom Workplace and Dialpad Connect. It also has limited advanced customization options for workflows, reporting, and branding compared to its competitors. Additionally, 11Sight offers limited call recording controls, lacks granular permission controls for screen sharing, and has fewer advanced meeting controls such as breakout rooms and participant management. Mobile app functionality is less comprehensive than desktop versions, and integrations with popular CRM and marketing automation platforms are less extensive. ### Which Video Conferencing tools do reviewers recommend instead of 11Sight? Reviewers frequently recommend [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) for its ease of use, reliable video and audio quality, extensive features including breakout rooms, screen sharing, AI-powered meeting summaries, and seamless integration with calendars and productivity tools. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) is praised for its AI-powered call insights, real-time transcription, and unified communication platform combining calls, messages, and meetings. [Birdeye](https://www.g2.com/products/birdeye/reviews) is recommended for multi-location businesses seeking comprehensive reputation management and customer engagement with AI-driven automation. [Fin](https://www.g2.com/products/fin/reviews) is favored for its advanced AI agent system that improves customer support efficiency with easy setup and integration. These tools are preferred over 11Sight for their richer feature sets, scalability, and advanced AI capabilities. ### Why do users choose Zoom Workplace over 11Sight? Users choose [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) over 11Sight primarily for its comprehensive, all-in-one collaboration capabilities that go beyond video calls. Zoom Workplace integrates meetings, chat, phone, calendar, and AI-powered tools such as meeting summaries and task management into a single platform, enhancing productivity and reducing the need for multiple apps. It supports large-scale meetings with features like breakout rooms, multi-screen sharing, and robust host controls, making it suitable for enterprise environments and educational settings. The platform's reliability and consistent high-quality video and audio, even on lower bandwidths, are frequently highlighted, along with seamless integrations with popular tools like Google Calendar, Slack, and Outlook. Additionally, Zoom Workplace's AI Companion automates note-taking and action item tracking, saving users significant time. The ease of joining meetings via links without requiring downloads or registrations also contributes to its widespread adoption. Despite some users noting interface clutter and resource intensity, Zoom Workplace's extensive feature set, scalability, and strong brand recognition make it the preferred choice for organizations needing a versatile, stable, and feature-rich collaboration solution according to G2 data with over 56,000 reviews and a 4.5-star rating. ### Explore Articles [ What regulatory compliance and audit requirements should CSPs evaluate before committing to an IRCM platform? ](https://www.g2.com/discussions/what-regulatory-compliance-and-audit-requirements-should-csps-evaluate-before-committing-to-an-ircm-platform) [ Conversation intelligence systems best recommended ](https://www.g2.com/discussions/conversation-intelligence-systems-best-recommended) [ Best software for handling IT service tickets ](https://www.g2.com/discussions/best-software-for-handling-it-service-tickets) [ Is Alteryx designed to support non-technical users like business analysts, operations teams, and marketers who need self-service analytics? ](https://www.g2.com/discussions/is-alteryx-designed-to-support-non-technical-users-like-business-analysts-operations-teams-and-marketers-who-need-self-service-analytics) [ Crossbeam vs PartnerStack for early-stage channel: which one gives a partnerships team more to work with before the partner programme is fully built out? ](https://www.g2.com/discussions/crossbeam-vs-partnerstack-for-early-stage-channel-which-one-gives-a-partnerships-team-more-to-work-with-before-the-partner-programme-is-fully-built-out) [ Top fleet management software for tracking vehicles ](https://www.g2.com/discussions/top-fleet-management-software-for-tracking-vehicles) ### Spotlight Categories [ Mobile Device Management (MDM) Software ](https://www.g2.com/categories/mobile-device-management-mdm) [ Marketing Automation Software ](https://www.g2.com/categories/marketing-automation) [ User Research Tools ](https://www.g2.com/categories/user-research)