I like that I'm able to aggregate reviews for all of the company's locations across the US into one spot. It has been helpful in managing all of our listings as we have nearly 200 locations.

Reporting has been a key resource for us as well, we constantly deliver reports to our managers to show them how reviews have performed on a monthly basis.

Lastly, our Customer Service team has found Birdeye useful in responding to all types of reviews Review collected by and hosted on G2.com.

With each new tool comes a heavy price request. We've been customers for 6 years now and there was no cooperation or meeting in the middle when it came to pricing for a tool that we had interest in. Review collected by and hosted on G2.com.

The interface is easy to use, simple, and clean. It's very intuitive.

I love the AI social feature, where you can input guardrails for compliance, because our network needs a tool that can understand the nuances of mortgage marketing and the compliance that accompanies it.

Another thing I really like is the "best times to post" as well.

I do feel like the onboarding process was fairly good. We hadn't had any large issues. I felt like it was pretty smooth overall, aside from a few things, which is to be expected.

Integrating for our network was pretty easy with the links, the links are extremely helpful, however, we ran into an issue regarding it when we onboarded in which I will mention in the next part.

For performance, we all use it a little differently, but I haven't had any major issues. But I can say it's 100x better than SOCi across the board, in organized support, problem-solving, interface, and performance. The one issue I was having with its performance was fixed within 2 days. I really liked that things could be resolved so quickly.

As far as pricing and ROI go, I am not involved in making financial decisions for our team, but I do feel that the support we are getting makes us feel taken care of.

So far, the ROI is hard to say because we haven't been with BirdEye for very long.

Peyton has been wonderful at helping us and coming from SOCi it's like night and day. She is amazing! Review collected by and hosted on G2.com.

There were a few things we felt we weren't informed about, like the integration issue where everyone could see each other's locations. Since we had asked before to make sure people would only see their own locations. It really confused our network, making it much harder for us to manage. I'd say the biggest thing is that other people could map to other locations that weren't theirs, even if they couldn't see anything else related to another's location.

When it comes to libraries, putting assets into them as templates, the post always goes outside the folder I create it in, which just takes more time to organize.

I think the stock library can sometimes be a bit off in its image suggestions.

I have noticed that many of our users think that tags on posts mean tags like hashtags/social media tags. I would suggest having some type of pop-up that clarifies what that means so users aren't adding tags for no reason, because technically, they don't have the ability to edit tags.

Also, we had a contract for a build for our account; we had worked with an engineer, a specific one, before we even signed the contract, so they understood what we needed to work with BirdEye. I had followed up several times, only to get the same answer. Then we were told that we had agreed on the name, but we hadn't. It was never discussed. We had only seen it once, and then months later, about a few weeks or so before it was supposed to be done, we were scheduled to be shown the tool to begin final approvals, but then they changed the engineer who had been working on it. It was very sudden, but the new engineer was still quite familiar with our business model. However, we wanted the name changed and were originally told they would not change it because they were rolling it out to all BirdEye users, which felt a bit unfair to us because we had given the idea and it was being built, contractually, for our account.

I totally understand wanting to benefit more from a build like that, but I think, initially, it would be better for us to feel like we were the first point of decision on things like that, since it was built for us. I am sure it's a total pain to have to go back and edit the code and stuff, but I would suggest next time, to send regular updates regarding any specific builds like that, so that way everyone is on the same page.

That being said, it was resolved, and they were able to change the name specifically for our account. So it's all good now. Review collected by and hosted on G2.com.

What I like best about Birdeye is how efficiently it centralizes reviews and customer feedback across multiple businesses. The automation around review requests has saved our team time while increasing response volume, and the ability to quickly monitor and respond from one platform has significantly improved our workflow.

A big part of our positive experience has also been the onboarding—Shri, our onboarding specialist, was fantastic. She made the setup process smooth, clear, and easy to follow, which helped us get up and running quickly. Review collected by and hosted on G2.com.

As a newer user of Birdeye, the main challenge has been the depth of the platform. There are a lot of features and capabilities available, which is a positive, but it does take time to fully learn how to use everything as effectively as possible—especially across multiple business locations.

We’re also still working through how to best align integrations with our existing systems, so additional guidance or best practices in that area would be helpful.

That said, the onboarding experience itself has been excellent. Shri, our onboarding specialist, has been incredibly helpful, responsive, and clear throughout the process. The learning curve is more a reflection of how robust the platform is, not the support we received. Review collected by and hosted on G2.com.

I have been thrilled with everything Birdeye has done with us; they've worked with us to build out an enterprise system and have consistently improved it based on our feedback. I love their user-friendly and simple interface, which offers a lot of tools. You can use it at a surface level or dig deeper for more detailed reporting and issues. Their follow-up is tenacious when addressing any concerns we've raised, and we highly recommend Birdeye for its enterprise capabilities in online reputation and review management, including AI-integrated features like social posting, calendaring, and reporting. The one login that connects all employees gives us a ton of visibility, and their unlimited user policy lets us push information efficiently. We integrate Birdeye with Tableau and Salesforce, appreciating their prominent API feature, which aids reporting. The initial setup process was made very easy by their team, despite the scale of our company. Review collected by and hosted on G2.com.

Don't really have anything there. There's a few things when it comes to some time stamp when it comes to when we're responding and tagging different things. We use a lot of tags. For our internal team, that we can tag reviews as complete or responded to. Think we could really use some time stamps as well as potential user stamps when it comes to who is tagging different things in the different reviews or messages. Review collected by and hosted on G2.com.

What I like best about Birdeye is how it centralizes customer feedback and online reputation management into one easy-to-use platform. Instead of monitoring multiple review sites individually, we can quickly see reviews, respond to customers, and track overall sentiment from a single dashboard. The reporting is helpful for identifying trends over time, and the platform makes it easy to share insights with our team. It has helped us stay more proactive with our online reputation while saving time compared to managing reviews manually. Review collected by and hosted on G2.com.

One area I'd like to see improved is the reporting customization. While the standard reports are useful, it would be helpful to have more flexibility in building custom dashboards and exporting data tailored to specific business needs. There are also times when the interface can feel a bit overwhelming because of the number of features available, so simplifying navigation for less frequently used tools would improve the overall experience. Overall, these are relatively minor compared to the value the platform provides. Review collected by and hosted on G2.com.

Birdeye is a top review management tool that helps us organize, manage and see results of all our reviews. The platform is easy to use and implement. Our multi location account includes customer support and performance review to ensure we are utilizing Birdeye to its full potential. We use Birdeye everyday to monitor reviews and interact with customers through web chat. We like Birdeye's core features and they are constantly developing new features that can help businesses improve and grow. Review collected by and hosted on G2.com.

Sometimes Birdeye is slow and has glitches, but that can be improved as they develop. Their technical support is active and helpful so any concerns are not just ignored. Review collected by and hosted on G2.com.

I use Birdeye to manage incoming reviews efficiently. I like the direct response option, which helps filter bad reviews from being posted publicly on Google and improves our ratings. The AI-generated auto-responses for good reviews are very helpful, allowing us to maintain a good response rate without manual intervention. The notifications feature of Birdeye is valuable, as it alerts me when new reviews are posted, saving me from having to check multiple websites constantly. Overall, these features make it a great tool for managing reviews. Review collected by and hosted on G2.com.

We had a small hiccup with one of our users being unable to post through social media on Birdeye because something was unverified, but we couldn't pinpoint what or get any clarity. I was able to resubmit and post so it wasn't a major issue. Review collected by and hosted on G2.com.

I use Birdeye for reputation management and take advantage of pretty much all of its AI tools. I love how it makes automating reviews easy, so we don't have to reach out to clients ourselves. Scheduling social media posts is a breeze, and the feature where it writes posts for us is fantastic—I simply approve them, and they go live. I'm also enjoying the Search AI, and while we're still learning more about it, I can already see it benefiting us by identifying gaps in our marketing. Setting up Birdeye was a piece of cake, and I appreciate that they help us with setting up our clients' sites or accounts if needed. Review collected by and hosted on G2.com.

Can't think of anything. Perhaps how long it takes to setup each client. Review collected by and hosted on G2.com.

We love the features that allow us to request customer reviews, request feedback, and chat with clients over text and website chat. It's helped us be more reachable to our clients and communicate in a way that works best for their day. We use Birdeye for:

- Online chat replies in a unified inbox

- Replying to reviews in one platform

- Social Media management

- Local Listing Management

- Experience Management

- Online Reputation Management

-Checking the status of their order

- Making a change to their order

- Requesting a date change or cancellation of their order

I have shopped other platforms, and Birdeye is super user-friendly; I'm able to add other employees who can easily pick up where I left off and join on the tasks. Customer support is 10/10. They are willing and able to quickly look into any issue we have. I am on Birdeye every single day - between my phone and the app, they make it easy to access any time of day.

Some features are easier to implement than others; easy to add our Facebook, Instagram, Google. Harder for us to integrate POS but that's not Birdeye's fault.

The new AI features are helpful to word responses and save us time. Review collected by and hosted on G2.com.

We don't have a POS system or website that can easily link into Birdeye, so managing the data upload has been the biggest challenge for us and since the data can't be linked via API we are missing out on a lot of automation features that Birdeye has.

Some of the new AI responses are random and not something we seem to be able to control. Review collected by and hosted on G2.com.

I’ve been using Birdeye for more than a year, and it has become an essential tool in our marketing and reputation management efforts. What I value most is having reviews, customer communication, and actionable insights all in one platform. It simplifies the process of staying engaged with our audience while helping us better understand their feedback and overall experience. Review collected by and hosted on G2.com.

When I think about what I dislike about Birdeye, the main area for improvement would be the occasional disconnect between different pages within the platform. While we’ve been using Birdeye for over a year and it has consistently supported our needs and workflow, having a more seamless experience across all areas would make the platform even more intuitive and efficient. Review collected by and hosted on G2.com.