It has been a great tool for automatically reaching out to patients and encouraging them to leave reviews, while seamlessly displaying those reviews across our various platforms without requiring our team to manually enter patient information, log into multiple systems, or create posts highlighting top reviews. The integration process was smooth and worked seamlessly with all of our existing systems.

Additionally, whenever we encounter an issue or need assistance troubleshooting, the support team is easy to reach and provides prompt, helpful resolutions.

One feature we particularly appreciate is the ability for patients to provide private feedback about their experiences if they are not comfortable posting a public review. This allows us to address any concerns directly, improve their experience, and make their next visit even better. Overall, it has been an efficient and valuable tool for both patient engagement and practice growth. Review collected by and hosted on G2.com.

There is not much that I do not like about Birdeye. The only thing that I would like to make easier is to block or remove patients that we would not like to receive a review message. Review collected by and hosted on G2.com.

Review request process is still what I compare others too, but now the competition is catching up Review collected by and hosted on G2.com.

Listings does not sync quickly and is spotty at best, plus not all the citations that most competitors offers. Very weak by comparison and not reliable. Now that there is Google Text, I wish there were auto-reply options like we had with Google Messages. Review collected by and hosted on G2.com.

Birdeye offers a comprehensive, user-friendly platform that easily accommodates all of our reputation management needs. Their exceptional sales and support teams consistently go above and beyond, while their dedicated customer care team collaborates with us strategically to elevate our customer experience. Review collected by and hosted on G2.com.

Only downside is the tool is ala cart, meaning that you have to purcase the various product offerings individually. I know this is a SAAS business thing, but it is still a pain. Review collected by and hosted on G2.com.

Birdeye makes it simple to manage reviews and customer feedback in one place, which helps businesses respond faster and build trust. The performance with birdeye is always changing and growing despite any hiccups it may have. The integration also works extremely well and is diverse. If you need any support, their teams always reply quickly. The price we pay is well worth it. The use of AI also is beneficial and has helped fill roles for us. Review collected by and hosted on G2.com.

Certain advanced features could be more customizable or easier to access. Review collected by and hosted on G2.com.

I really like Birdeye because its UI/UX is very approachable and easy to figure out without lengthy training. The Birdeye team is also a huge plus for customers, as everyone I have worked with has been very friendly and super helpful. The tool has enabled us to finally own our online reputation, actively pursue a higher volume of reviews, and work toward a 100% response rate within 24 hours. Review collected by and hosted on G2.com.

I think that a live online support chat option for customers would be helpful. While the service team has been responsive, talking to someone live is always very much preferred. Review collected by and hosted on G2.com.

Birdeye allows us to manage all of our locations seamlessly in one dashboard that gives us the tools and knowledge to monitor and improve our customer experience and satisfaction. Review collected by and hosted on G2.com.

The only issues we have had over the course of our relationship with Birdeye has been on the billing side which they have been able to resolve as they pop up and switching account reps. Review collected by and hosted on G2.com.

The integrations across so many different platforms has been a game changer for our social media and review engagement. Another aspect that has saved us a great deal of time is being able to manage and automate office listings, marketing posts, review responses, etc. for several locations at once. Review collected by and hosted on G2.com.

It would be incredible if Birdeye could feed updated information back into our scheduling software. For example, if an email bounces back as non-deliverable, I’d love for it to be flagged or marked in some way so our team knows to update it the next time we interact with that client.

The only other thing I haven’t loved is that, when we were interested in adding mass texting capabilities, we discovered our initial integration wasn’t sufficient. We tried to update our integration using an SFTP file transfer; however, there wasn’t a quick or simple way to filter the necessary data from our software into the correct format to support further integration. Review collected by and hosted on G2.com.

Birdeye is user-friendly and offers a wide range of features to help you get the most out of your reviews. The reporting tools are helpful, and the customer support is excellent. The response time from both the Birdeye reps and backend support team is timely, and they are always willing to hop on a call for additional assistance. Anytime we’ve needed to integrate something new, they’ve made the process smooth and easy. Overall, the platform’s usability and high level of customer service make Birdeye a tool our team highly recommends. Review collected by and hosted on G2.com.

The main downside to Birdeye is that the AI feature does not currently learn or adapt to your company’s brand voice over time. Because of this, the responses it generates do not always align with our messaging, making the feature less useful for our team. However, we’ve heard there are plans to introduce a brand voice feature, which is great to hear. Additionally, Birdeye no longer integrates with Yelp, which means we now have to log into Yelp separately to monitor and respond to those reviews. Review collected by and hosted on G2.com.

I really like Birdeye for its great support; whenever I have an issue or question, their support team is quick to respond, and we can easily jump on a screen if needed. The system itself is easy to use and brings everything I need into one location, thanks to features like social AI. It just makes my life simpler. Also, setting it up was extremely easy, which was a big plus for me. Review collected by and hosted on G2.com.

I could say maybe the interface sometimes is a little bit different to use. Maybe not as smooth. But once you know it, it's easy. Review collected by and hosted on G2.com.

The Review/Reputation Management tools and analytics are among the easiest I’ve used. Divya and Amber are also excellent account managers—they’re always ready to help and quick to respond whenever I need support. Review collected by and hosted on G2.com.

I don't have much to dislike. I utilize Birdeye on a daily basis and love the platform very much. If I had to give one drawback, it would be the inability to reply to social media direct feedback - even after 24 hours have passed. Review collected by and hosted on G2.com.