I like how easy and convenient it is to utilize Birdeye. Tasks that should take a lot more time can be done in a matter of minutes, if not seconds. I also value the reminder to reply to reviews, as it is so important for SEO and our reputation. The initial setup of Birdeye was really easy; I was using it within seconds of logging in. s a high-volume mortgage professional, my time is best spent structuring complex financing, not chasing administrative tasks. What I value most about Birdeye is how it integrates seamlessly into my workflow—specifically the automated triggers that request reviews the moment a loan hits the Clear to Close (CTC) or Closing milestone. It turns a manual 30-minute follow-up into a 'set and forget' system that ensures our 5-star reputation is reflected online without me having to personally micromanage the process. Review collected by and hosted on G2.com.

Probably to have more reminders sent. Maybe, it's the settings that I have, though. The primary area for improvement is the reminder frequency and customization. I would prefer a system that allows for multiple follow-ups across different channels (SMS/Email) until the task is completed. Currently, it feels like if the client doesn't act on the first or second prompt, the opportunity is lost. Improving the automation around 're-engagement' for non-responders would make the platform much more effective for high-volume professionals Review collected by and hosted on G2.com.

I find the Google auto-response feature in Birdeye very helpful, as our organization has a number of facilities and receives many reviews. I like the ability to have Google post auto responses, which is quite a time saver for me, ensuring reviews are responded to in a timely manner. I also appreciate that I can post a response if needed and manage responses to negative reviews personally. Additionally, I like that I can upload company assets to incorporate the vision and values of our facilities into the responses. Another feature I enjoy is forwarding positive reviews to our social media sites. The initial setup was easy and the reps were easy to work with. Review collected by and hosted on G2.com.

There are times when I need to tweak the auto-responses it gives because it doesn't quite understand the sentiment of the question. It's not a problem because I do check the responses, but if there was an area to improve, it might be that. Review collected by and hosted on G2.com.

Birdeye has made getting customer reviews easy with custom integrations. I save time responding to reviews using either their BirdAI feature that generates custom responses or automatically responding with custom templates. The Birdeye microsites have given increased visibility online as well and drive additional traffic to our businesses. Our account manager goes over performance on a monthly basis and helps deploy new strategies based on the results.

Birdeye has a robust suite of tools and we have expanded into using Ai Search and listings tools which are some of the best in the industry with very intuitive controls and performance recommendations.

The Search Ai tool has helped us shape the voice of our brand in Ai search and monitoring what prompts are generating search results across all of our 160+ locations.

The pricing for these tools may vary depending on your needs but the ROI makes it a worthy tool and a must have for our business. Review collected by and hosted on G2.com.

Birdeye has been an excellent partner, I have no dislikes about the platform. Birdeye continues to be an excellent partner to support our business growth. The growth of their existing tools shows the forward thinking of their product line. Review collected by and hosted on G2.com.

I find Birdeye to be a solid platform for managing our online reputation and reviews. What stands out the most is how easy it is to monitor feedback across multiple channels in one place. It's a streamlined process that used to take us a lot of time and effort. We've seen a noticeable improvement in how we engage with our members, and being able to quickly respond to reviews and capture insights has helped us stay more connected and proactive. The reporting tools are helpful, and I appreciate that the platform continues to evolve. The updates are something we look forward to every time. Review collected by and hosted on G2.com.

no deal breakers I'd like more flexibility on customization Review collected by and hosted on G2.com.

BirdEye makes it easy to monitor reviews, respond quickly, and track our online reputation across all locations in one place. Review collected by and hosted on G2.com.

Reporting can be limited in some areas, and certain workflows take more clicks than expected. I'd also like more flexibility in automation and customization. Review collected by and hosted on G2.com.

The best part about BirdEye is how easy it is to use — it truly makes everything seamless. The platform is incredibly intuitive and simple to navigate, and the support team is always top-notch: fast, efficient, and reliable.

I especially enjoy working with my account manager. If there’s ever an issue, he’s on it right away. I also appreciate that he proactively brings new ideas to the table and keeps me informed about new products and features. BirdEye continues to innovate with AI and never feels stagnant, which gives me confidence that we’re partnered with a forward-thinking company. Review collected by and hosted on G2.com.

I would prefer to see more webinars on the features, products and how we can best utilize all of Birdeye's offerings to reach goals. Review collected by and hosted on G2.com.

I like how it streamlines all of my marketing posts into one easy-to-use space where I can focus on my creativity. Birdeye integrates all platforms that we use to get the word out about promotions, products, and exciting news! I dont have to worry about it failing or not working, everything goes as scheduled everytime. I am not sure about pricing, I do not handle that part of it. I also enjoy the AI posts for me when I cant think of what I want to say! Review collected by and hosted on G2.com.

sometimes it is a struggle to go back and add in other platforms, you have to make a whole new posting. Review collected by and hosted on G2.com.

I appreciate the consolidation of workflows for various functions onto one platform with Birdeye. I also value the ability to centralize social media post scheduling for both corporate socials and loan officer socials. Review collected by and hosted on G2.com.

Nothing works that well, actually. We encounter a lot of bugs and have to submit a lot of support tickets. Communication across different modules/products could be a lot better. For example, if I click into a location, it would be preferable to see at a quick glance the reviews, social posts, social connections, etc. all in one convenient dashboard. The initial setup was not the best; there was lots of back and forth and problem solving, and now almost two years in, we're still encountering some issues. Review collected by and hosted on G2.com.

I like how easy it is to use Birdeye and how I can share that software with multiple employees so we can all be organized within the same place. It saves us time so that we're not all working on the same project, doing the same thing. Birdeye allows us to target our customers in an effective and timely manner. The initial setup was very easy, and they helped us onboard. Review collected by and hosted on G2.com.

I would love if Birdeye had an integration to our CRM software, Pipedrive. Review collected by and hosted on G2.com.

The staff is helpful and driven and have significant knowledge about Birdeye and its functions. The product performance is effective and has proven positive results for us, increasing our engagement and review generation by almost 800%. The AI functions it uses are strong and varied. The pricing is cost-effective for any business size. Birdeye integrates really well with the platforms we use it for (Google and Facebook). We don't use it for others, but I'm sure it would integrate just as seamlessly. The dashboard UI/UX is easy and intuitive. Review collected by and hosted on G2.com.

There are some features that are industry-specific that aren't necessarily offered, but the staff take that feedback well and return it to the integration team in hopes that it can eventually be built. Review collected by and hosted on G2.com.