--- title: Birdeye Reviews meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4200 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 4200 scale: '5' date_modified: '2026-08-04' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Birdeye Reviews **Vendor:** Birdeye **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,200 ## About Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. ## Birdeye Pros & Cons **What users like:** - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. (1019 reviews) - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. (1009 reviews) - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. (851 reviews) - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. (720 reviews) - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. (589 reviews) - Reviews (540 reviews) - Centralized Reviews (497 reviews) - Review Increase (475 reviews) - Efficiency (398 reviews) - Customer Service (385 reviews) **What users dislike:** - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. (232 reviews) - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. (158 reviews) - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. (158 reviews) - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. (139 reviews) - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. (138 reviews) - Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews) - Limitations (118 reviews) - Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews) - Poor Customer Support (114 reviews) - Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews) ## Birdeye Reviews ### 1. Effortless Review Collection, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brent S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Birdeye?** I like that Birdeye is easy to use, which makes managing reviews straightforward for my home improvement business. The representative who helped me with the installation was very helpful and continues to be supportive beyond the initial signup period. I also appreciate that I can set up campaigns to send review requests for different purposes, which is really handy. **What do you dislike about Birdeye?** I haven’t discovered anything yet and I’m a month in **What problems is Birdeye solving and how is that benefiting you?** Birdeye allows us to reach out to our customers at the right time to seek reviews on Google, the Better Business Bureau, and Facebook. ### 2. Birdeye Keeps Me on Track with responding to reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Valarie W. | Veterinary Hospital Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Birdeye?** I like that it organizes our reviews, and informs me if there is a new review. The AI feature is awesome!!! **What do you dislike about Birdeye?** I seem to always get emails on Sunday night informing me of a new review. I wish this was only done M-F as I then get drawn back into work on the weekends. **What problems is Birdeye solving and how is that benefiting you?** AI helps me save time in responding to reviews, especially difficult ones. The emails letting me know we have a review allows me to address it in a timely manner. ### 3. Empowers Guest Feedback and Proactive Service Recovery **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Birdeye?** It is REALLY wonderful to hear directly from out guests, and it gives us an opportunity to reach out directly to address service complaints, many times, before the guest goes to Google. Even if it does go to Google, we are usually able to reach the guest and make things right, many times resulting in the guest updating their Google review. Out guests also provide valuable feedback, suggestions, and opportunities to improve. Birdeye has been great in fact-finding and even bringing up issues that our team was unaware of. It is a great resource! **What do you dislike about Birdeye?** I think the dashboard could be a little bit more intuitive. Mine may be a little more confusing to navigate as an administrator who oversees 4 locations. The search function doesn't always pull guest names properly either. Still, overwhelmingly helpful to have Birdeye! **What problems is Birdeye solving and how is that benefiting you?** I think that the opportunity to chat directly with a member of our team has helped us resolve many issues before the guest gives us a bad review on Google. We are usually able to research what happened and make a repair with our guest if necessary, or just explain to the guest what needs to be done going forward. ### 4. Easy Event Promotion with Posts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Birdeye?** making posts to promote resident events. **What do you dislike about Birdeye?** I don't like having to get my posts approved, occasionally we have to reset because it will make posts on our mage about our other properties. **What problems is Birdeye solving and how is that benefiting you?** they are making it easier to create posts in the aspect of its all on one page ### 5. Birdeye Makes Managing Reviews Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle H. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Birdeye?** I love that Birdeye brings all our reviews—Google, Yelp, and more—into one place so I can manage and respond to them quickly. The AI review response feature is a huge time-saver and helps craft thoughtful, professional replies. I also really value the direct feedback tool for handling client concerns privately and efficiently. **What do you dislike about Birdeye?** I wish the AI response regeneration limit was higher. Sometimes I don’t connect with any of the five options provided and would love the ability to generate more until I find one that fits. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us save valuable time by consolidating all our reviews in one place, so we no longer have to log into multiple platforms like Google and Yelp separately. It also gives our clients an easy way to share direct, private feedback immediately after their visit, which helps us address concerns quickly and improve their overall experience. ### 6. Effortless Review Management with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan L. | Field Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Birdeye?** I find Birdeye incredibly valuable for reviewing responses and reporting. It solves the hassle of going into several different platforms to respond to reviews and curates responses easily. I really like how easy it is to respond to reviews. Adding my specific hospitals and getting access was straightforward, which made my life much easier. **What do you dislike about Birdeye?** We've had a few instances of it posting random stuff to our Facebook pages, but it hasn't happened in a long time. **What problems is Birdeye solving and how is that benefiting you?** I don't have to go into several different platforms to respond to reviews, and it helps curate responses easily. ### 7. Centralized Review Hub with Room for UX and Social Integration Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Kristin R. | Marketing Solutions Technologist, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Birdeye?** I love that it aggregates all reviews into one centralized spot, and it's easy to embed the widget onto our websites. I also love the customer support reps that are available to us for troubleshooting. **What do you dislike about Birdeye?** I do think the UX/UI can be improved when in Campaigns, along with social integration in emails (like embedding an Instagram post into the email or a YouTube video, or even native video hosting.) Survey feedback: there's a spot directly under this that says "A few things to consider in your review," and it only has positive suggestions, which can skew the results of these very surveys. I'd consider making these questions and including items you can improve upon as well. It's a little biased being displayed this way. **What problems is Birdeye solving and how is that benefiting you?** Aggregating reviews in one spot that we can feature on the websites. The embed widget is awesome! ### 8. Automation That Seamlessly Sends Review Requests After Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Katie C. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Birdeye?** I love the automation and that it connects to our scheduling software to send reviews after 25 hours **What do you dislike about Birdeye?** Nothing I can think of, everything has ran smoothly for us. **What problems is Birdeye solving and how is that benefiting you?** The time it takes to send reviews to our high volume of clients- helps with the number of Google reviews we receive and SEO. ### 9. Invaluable for Customer Insights, Room for Trend Analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Alex M. | Recruitment Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Birdeye?** I like the daily reports from Birdeye because it is good to understand what the customers are saying daily about our company. The initial setup of Birdeye was easy for me. **What do you dislike about Birdeye?** I wish there were more trend tracking on this platform **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us understand customers' frustrations and praises and provides daily reports for real-time feedback. ### 10. Easy Google Review Requests, but AI Replies Can Feel Less Personal **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Birdeye?** Being able to send Google Business Review request links to customers **What do you dislike about Birdeye?** AI-automated responses remove the personal touch from review responses and can sometimes be written incorrectly. **What problems is Birdeye solving and how is that benefiting you?** Sending review requests through text and email, which helps our Google Business Review numbers and provides us with insight into what customers appreciate about our services ### 11. Great tool for managing review **Rating:** 5.0/5.0 stars **Reviewed by:** v T. | Guest Services Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Birdeye?** It turns customer reviews into clear insights, helping businesses identify recurring issues and use that feedback to improve their service. **What do you dislike about Birdeye?** It can be pricey, especially for small businesses or for those that only have one location. **What problems is Birdeye solving and how is that benefiting you?** It helps improve our online reputation by collecting, organizing, and managing customer reviews in one place. ### 12. Simple, Effortless Reviews and Social Media Posts **Rating:** 4.5/5.0 stars **Reviewed by:** Sabrina V. | Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Birdeye?** I love the simplicity and ease it brings to reviews and social media posts. **What do you dislike about Birdeye?** It will sound a bit minor but I don't like the font. **What problems is Birdeye solving and how is that benefiting you?** They solved all issues brought to their attention quickly or told us a solution that could help. Turns out most issues were an easily click away to fix. ### 13. Birdeye is the best platform for review management and web growt **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Director Of Sales, Marketing, And Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Birdeye?** Birdeye allows businesses to maximize the patient traffic that comes into the office and turn it into a review. **What do you dislike about Birdeye?** This has not changed. I believe they platform and services offered are great. **What problems is Birdeye solving and how is that benefiting you?** Reputation management. It allows you to manage your practice and the reviews you receive. It's all under one umbrella which allows business to increase exponentially **Official Response from Ciera Saldona:** > Thanks for sharing and being a Birdeye customer, Chris. We appreciate your feedback! ### 14. Seamless Birdeye Implementation and Easy Integration—All Info in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | Business Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Birdeye?** From a technical perspective, Birdeye has been excellent. The implementation was a breeze, and their API documentation was thorough and easy to follow. We were able to integrate their software with our other systems without any hassle. Our marketing team loves it, and our executive team is thrilled with the visibility that comes from having all of our information consolidated in one place. Well worth it! **What do you dislike about Birdeye?** We haven't had any bad experiences to report! **What problems is Birdeye solving and how is that benefiting you?** It is helping us manage our online presence all in one place. SEO, reviews and online listings. **Official Response from Ciera Saldona:** > We're thrilled to hear that you found Birdeye's implementation and integration process to be seamless. Our team works hard to provide thorough API documentation and easy integration to ensure a smooth experience for our customers. ### 15. Reliable Platform with Top-Tier Service **Rating:** 5.0/5.0 stars **Reviewed by:** Skyeler M. | Operations Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Birdeye?** BirdEye has been incredibly valuable for real-time client communication, allowing our team to respond quickly and maintain stronger engagement. Their support team is always responsive and helpful, which has made the entire experience smooth. The implementation process was effortless and required very little time or resources from our team. **What do you dislike about Birdeye?** While the interface is easy to use, the limited filtering and sorting options make it difficult to handle large numbers of client messages effectively. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has significantly improved our client communication by allowing real-time engagement, which helps us respond quickly and efficiently. It has streamlined our follow-up process, increased client satisfaction, and helped us capture more positive reviews—boosting our online reputation. The platform’s user-friendly interface and reliable support have made it easy for our team to adopt and integrate into daily workflows. ### 16. Effortless Reviews Boost with Incredible Support **Rating:** 5.0/5.0 stars **Reviewed by:** sam s. **Reviewed Date:** January 30, 2026 **What do you like best about Birdeye?** I use Birdeye for social media and content creation. It helps us get reviews for our business, and every client that comes in gets a text and an email to gather reviews. This has increased the number of positive reviews and our net rating on sites like Google, making our overall online presence more positive. The support team is great, and the onboarding process is amazing, taking months so that we can learn to use the software to its best abilities. The initial setup was incredibly easy, and their onboarding process was in-depth, helping us understand the program thoroughly. I recommend it to everyone. **What do you dislike about Birdeye?** Nothing, its impeccable **What problems is Birdeye solving and how is that benefiting you?** Birdeye increased our Google rating from 4.4 to 4.8 and helped gather over 400 reviews in the last year, making our online presence more positive. **Official Response from Ciera Saldona:** > We're thrilled to hear that Birdeye has been such a valuable tool for your business, helping to boost your online presence and gather positive reviews. Our support team is dedicated to providing incredible service, and we're delighted to hear that you had a great onboarding experience. Thank you for recommending Birdeye! ### 17. Helpful AI for Drafting Responses with Easy Tone Editing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Birdeye?** The AI is useful in helping create responses. I particularly like being able to review and edit the tone. **What do you dislike about Birdeye?** It would be nice to be able to track how many people are viewing feedback and reviews. **What problems is Birdeye solving and how is that benefiting you?** Helps me stay in the loop with negative feedback, giving me context on areas of improvement for my team and operating procedures. ### 18. Excellent Customer Service, Effortless Listings Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jack S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Birdeye?** I really like Birdeye's excellent customer service. They are always checking in with us and seeing what they can do to help, which I definitely value. Birdeye also offers a great customer experience, making it a much better option than our previous vendor for listings management. The price is great too, and it gets the job done the right way, which makes me very happy with the whole process. Plus, our account manager, John, made the initial setup very easy. **What do you dislike about Birdeye?** Maybe the login process, it makes us always, like, switch accounts, which sometimes confuses my team members. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves our listings management problems and allows us to automate it. ### 19. Outstanding Results for Our Online Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle I. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Birdeye?** We have noticed improvements in our online reputation without having to invest much time or effort. **What do you dislike about Birdeye?** Nothing at this time, our experience has been completely positive. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has helped us save both time and money by automatically prompting surveys in ways that were previously not possible for us, mainly because of the time required. Due to the Birdeye surveys, our online reputation has improved. **Official Response from Ciera Saldona:** > We're thrilled to hear that you've had an exceptional experience with our partner support team. Thank you for your kind words! ### 20. Phenomenal Support, Easy-to-Use Tools, and Powerful AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Emilie F. | Marketing Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Birdeye?** Birdeye's support team is phenomenal and quick to solve issues! Their tools are incredible easy to use, and their integration with AI was one of the biggest reasons we chose them. **What do you dislike about Birdeye?** It has been a great tool - no complaints! **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping us gradually improve our many Google Business Profile location rank with AI-integrated suggestions so that we can take consistent action. **Official Response from Ciera Saldona:** > We're thrilled to hear that you are enjoying our phenomenal support, easy-to-use tools, and powerful AI integration! Thank you for choosing Birdeye and for sharing your positive experience with us. ### 21. Beautiful, User-Friendly Design—But Calendar View Preferences Don’t Stick **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Birdeye?** I like how everything looks, it is aesthetically pleasing which helps make it more user friendly for me. **What do you dislike about Birdeye?** I don't like on the social side whenever I click to see the calander i see everyone's content bc i am an admin. I set the preference to be only the content I schedule and it fixes the view but i wish it would save that preference so i do not have to do that everytime that I log in. **What problems is Birdeye solving and how is that benefiting you?** Helps me schedule a lot of content out at once which helps me save time and have more time for my other projects ### 22. Outstanding Results: So Many New Reviews with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Babsy K. | Clinical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Birdeye?** Results!!!! We have received so many new reviews since enlisting Birdeye! The patient response has been outstanding! **What do you dislike about Birdeye?** So far all results have been positive, we are impressed. **What problems is Birdeye solving and how is that benefiting you?** Previously we relied on imployess to ask for reviews, which can be awkward. This removed that sale-pitch feel and makes the process seem more like the patient's own idea. ### 23. Birdeye Elevated Our SEO and Simplified Multi-Location Listings **Rating:** 5.0/5.0 stars **Reviewed by:** Josh L. | Owner, Supervising Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Birdeye?** As a company with 10+ locations, it was becoming nearly impossible to keep all of our listings accurate, updated, and consistent across all the sites we needed to be. We also didn't realize that there were many sites that we weren't listed on, which was affecting our SEO and find-ability. Birdeye has helped us climb the Google rankings! I appreciated the Onboarding team, who took time and even gave us extra support with some of the features. **What do you dislike about Birdeye?** We hope that Birdeye continues to help us get reviews with ease. We have had no complaints so far (2 months in)! **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping simplify our SEO strategy by listing us on many other platforms and ensuring that all of our locations have consistent listing information with Google and other sites. ### 24. Thorough and attentive! **Rating:** 5.0/5.0 stars **Reviewed by:** Damien B. | Head of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Birdeye?** The agentic Ai features are very relevant to our business, reducing friction across teams and in the platfrom **What do you dislike about Birdeye?** Search function within the help website could be sharper. **What problems is Birdeye solving and how is that benefiting you?** Aggregation of all Google Review scores and other review platform scores. Aggregation of all social media statistics. Being able to look at our whole brand footprint in a more complete picture than we could do before. ### 25. Having Birdeye helps having all business reviews together, so much easier when needing to respond!! **Rating:** 4.5/5.0 stars **Reviewed by:** Leesa K. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Birdeye?** Having all reviews consolidated in one place and being able to respond to them easily from a single platform is fantastic. The comprehensive set of features makes it simple to reply and keep track of all responses. The customer support team is also very friendly and extremely responsive! **What do you dislike about Birdeye?** How could anyone possibly have dislikes about Birdeye?! **What problems is Birdeye solving and how is that benefiting you?** I haven’t run into any issues so far, and I really appreciate the AI response feature. It’s especially useful when I’m having trouble finding the right words to reply. ### 26. Separates Leads and Messages for Easy Follow-Up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Birdeye?** I appreciate that is spearates the leads from the messages for easy follow up **What do you dislike about Birdeye?** App notifications do not come in at real time creating delays in answering messages **What problems is Birdeye solving and how is that benefiting you?** It created a way for our clients to message us instead of receiving multiple phone calls daily ### 27. Love this app **Rating:** 5.0/5.0 stars **Reviewed by:** Nichole U. | Paralegal, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Birdeye?** I love how convenient and easy Birdeye is to use. It is so easy for beginners. Customer service is always very dependable and made implementing it in our firm super easy. We use this site daily and it is super helpful! The features it has is wonderful - from texting, to video calling, to AI use. It definitely integrates well with our firm. **What do you dislike about Birdeye?** The only thing I can think of is when a client sends a video to us, it does not automatically open, instead we have to right click and copy link then paste it in a browser to view. **What problems is Birdeye solving and how is that benefiting you?** Super fast contact with our clients instead of relying on email. Clients can contact us instantly since most people today text, even the older generation **Official Response from Ciera Saldona:** > Thank you for sharing how Birdeye has helped your firm with super fast contact with clients. We're committed to providing efficient communication tools to benefit our users. ### 28. Easy, All-in-One Platform with Great Staff **Rating:** 4.5/5.0 stars **Reviewed by:** rubie d. | social media manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Birdeye?** I really like how easy it is to use and that everything is in one platform. The staff are great, too. **What do you dislike about Birdeye?** The AI recommended images for social posting. **What problems is Birdeye solving and how is that benefiting you?** They’re helping us resolve our SEO and review issues, while also making sure we stay active across all platforms to keep improving. ### 29. Birdeye Transformed Our Reputation Management Efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Corporate Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Birdeye?** Our company has partnered with Birdeye for over a year, and the transparency in feedback and reviews has been incredibly valuable to us. This partnership has enabled us to closely monitor client satisfaction, assess our overall reputation within the community, and gain an additional channel for employee feedback. I especially appreciate how engaged their customer success managers are—they consistently seek out opportunities for improvement to help us make the most of the system. Birdeye has truly transformed our approach to reputation management and has made it much easier to gather feedback from our clients. **What do you dislike about Birdeye?** Nothing negative to report back on at this time. **What problems is Birdeye solving and how is that benefiting you?** The system offers regular monitoring and delivers prompt notifications, along with AI-generated feedback that helps make responding easier. ### 30. All-in-One Platform for Tracking Social Media and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Trinity P. | Leasing/Community Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Birdeye?** I like how easy it is to track everything under one site—social media, reviews, and more—all in one place. **What do you dislike about Birdeye?** I wish it had more accurate optimal times to post on social media **What problems is Birdeye solving and how is that benefiting you?** It solves the challenge of having to constantly think of social media posts and responding to reviews. ### 31. Birdeye Makes Customer Texting and Details Management Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Marie S. | Reputation Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Birdeye?** I love the fact that i can communicate with my customers via text. A;;l the details i need are in one system. Brideye is the way for all companies. **What do you dislike about Birdeye?** Sometimes it glitches but the support team is fast. **What problems is Birdeye solving and how is that benefiting you?** They give me easy access to help all my customers and download documents and send texts and assign tickets to agent. All my work is done on Birdeye. ### 32. Really useful tool for getting more reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan S. | Assistant Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Birdeye?** Birdeye's on-boarding is super helpful in explaining all of the functions of their software. By the end I had a real understanding of what I could achieve with it. The UI is very intuitive and easy to navigate. **What do you dislike about Birdeye?** We find it difficult to generate enough contacts to full utilise Birdeye to its potential. **What problems is Birdeye solving and how is that benefiting you?** We have struggled to get a good amount of reviews across our google business profiles for a long time. Birdeye is helping us get the reviews we need to compete locally on platforms like google maps. ### 33. Simply the Best, still! **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanette H. | Director of Administration, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Birdeye?** It’s the best platform for reviews and it’s super easy to navigate. I love it! **What do you dislike about Birdeye?** Not a downside that I can complain about. I am a huge fan! **What problems is Birdeye solving and how is that benefiting you?** They are weeding out the bad and putting the good to the forefront. **Official Response from Ciera Saldona:** > Thanks for naming Birdeye the best! We appreciate your feedback! :) ### 34. Texting our clients on Birdeye is so helpful and very easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Birdeye?** Being able to send quick texts to prospective tenants. **What do you dislike about Birdeye?** Nothing, everything is great, texting is super easy. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves the struggle of having to email or explain to clients so we text links to where they need to go, makes it super easy! ### 35. Effortless Review Management for Dental Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Birdeye?** I like that Birdeye helps us ask each patient for a review through text messages, which improves our Google presence. The text messaging feature relieves our front staff by automatically sending out review requests to each patient without them having to think about it. I also found the initial setup of Birdeye to be super easy. **What do you dislike about Birdeye?** The search AI requests could be better. I wish the suggestions could be done by Birdeye. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for dental office reviews and search AI. It helps ask each patient for a review, improving our Google presence and relieving front staff from managing review requests. **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye's text messaging feature and easy setup process. We understand your feedback about the search AI requests and will work on enhancing the suggestions provided by Birdeye. ### 36. Centralized Management, Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Birdeye?** I really like Birdeye's great customer support and great tech support. Their willingness to work on custom solutions for us is a big plus. Everything seems to work great so far—we have zero complaints. The initial setup, even with a very complex integration, was completed quicker than I expected, which was impressive. Also, Birdeye was able to replace multiple products we were using before, streamlining our process. **What do you dislike about Birdeye?** Nothing.. everything has been amazing. **What problems is Birdeye solving and how is that benefiting you?** Birdeye centralizes our management of tens of thousands of listings, replacing multiple products. This streamlines our processes, offering great customer and tech support with custom solutions, making operations efficient. ### 37. Powerful Review Requests with Near-Instant Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Birdeye?** Birdeye is a powerful tool of which you can select customers and request customers that you would like to leave a review for your company. The reviews are typically visible within minutes. **What do you dislike about Birdeye?** I have nothing negative to report. Birdeye is a great business tool. **What problems is Birdeye solving and how is that benefiting you?** It’s adding value for our company via having our customers share their positive feedback. ### 38. All-in-One Reputation Management That Boosts Local SEO and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Gary M. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Birdeye?** Birdeye brings reputation management, customer communication, and marketing into one central place, which directly supports Whywait’s “trusted, reliable, local” positioning on the Gold Coast. Automated review requests sent after jobs help steadily increase Google and Facebook reviews without adding extra admin, strengthening local SEO and building “social proof” for a service business like plumbing. It has been a straightforward implementation, with support from Birdeye as needed. **What do you dislike about Birdeye?** The automation responses at times dont feel real and can be off putting to potential clients **What problems is Birdeye solving and how is that benefiting you?** The reputation management automation is a major plus for us, since it saves us from having to dedicate staff time to it. ### 39. Birdeye gives us a competitive advantage in the world of online reputation. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard A. | Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Birdeye?** Birdeye is extremely organized and user-friendly as well as innovative for adding new capabilities like AI into their products. Their product is a huge help to us! **What do you dislike about Birdeye?** There is little flexibility in their contracts ... no 1 year options. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is bridging the gap between what consumers are saying (good and bad) and what we have an awareness of. ### 40. Effortlessly Manage Reviews with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** January 30, 2026 **What do you like best about Birdeye?** I find Birdeye fairly easy to use, which is great for someone like me who isn't very tech-savvy. Their support is quick and helpful, and they guide me well when I have problems. I love that all my reviews are accessible on my dashboard. I learned how to navigate my responses for reviews and update keywords for Google searches, which has been really useful. The initial setup of Birdeye was very easy. **What do you dislike about Birdeye?** I was wondering why Yelp isn't a part of the reviews and if maybe in the future it will be. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to manage multiple website reviews, making them easily accessible on my dashboard. It's easy to use, and their support team guides me through tech challenges, like navigating responses and updating Google search keywords. **Official Response from Ciera Saldona:** > We're thrilled to hear that you find Birdeye easy to use and that our support team has been helpful for you. We appreciate your feedback and are constantly working to improve our platform. As for Yelp, we are always looking to expand our review sources, and we'll definitely consider your suggestion for future updates. ### 41. Scalable Solution with Comprehensive Performance Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Mitch L. | Email Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Birdeye?** I truly appreciate the scalability offered by this tool. It provides a comprehensive overview of program performance across all our locations, while also remaining practical and useful for the leaders of our subgroups. **What do you dislike about Birdeye?** In our organization, locations have the flexibility to opt in or out of promotions whenever they choose, which can make managing the opt-in and opt-out process somewhat challenging in Birdeye. Additionally, I would appreciate the integration of Yelp, as it would provide a broader perspective on customer feedback. **What problems is Birdeye solving and how is that benefiting you?** Managing feedback across more than 350 locations as an enterprise presents a significant challenge, especially when it comes to gaining insight into both systemwide and location-specific responses from clients. Birdeye significantly eases that challenge. **Official Response from Ciera Saldona:** > We're pleased to hear that Birdeye is providing a comprehensive overview of program performance across your locations. We understand the challenges with managing opt-ins and opt-outs and are continuously working to improve our platform's flexibility. ### 42. Automated Campaigns That Effortlessly Drive More Positive Google Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Birdeye?** What I like most about Birdeye is that you can set up automated, triggered campaigns that send out on their own, which helps encourage more positive reviews on Google. **What do you dislike about Birdeye?** What I find least helpful about Birdeye is that onboarding the properties at the beginning can be a lengthy process, but overall it’s beneficial once it’s done. **What problems is Birdeye solving and how is that benefiting you?** It helps us increase the number of positive reviews we receive, which benefits our company overall. When people see strong reviews for nearby properties in the area where they’re considering investing, they’re more likely to feel confident and want to invest in our properties. ### 43. Birdeye’s Automated Texts Make Getting More Reviews Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Christian P. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Birdeye?** I love the automated texts that Birdeye sends to our guests for us! It helps us get more reviews! **What do you dislike about Birdeye?** I wish that our leads that come across were required to provide more contact information such as phone number instead of just email **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping us to gain more contact leads, and reviews through social media **Official Response from Ciera Saldona:** > We're glad to hear that you love our automated texts feature! It's great to know that it's helping you get more reviews. ### 44. Great Managed Services Support, but the Platform Can Feel a Bit Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Ericka A. | SEO Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** What I like best about Birdeye is their Managed Services support. The team is highly responsive and knowledgeable. **What do you dislike about Birdeye?** What I dislike about Birdeye is that the platform can be a bit slow at times. Page load times and lag when navigating between locations or modules can impact efficiency. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves the challenge of managing online presence and reputation at scale by centralizing listings management, reviews, and customer engagement into one platform. For our team, this reduces manual work, improves consistency across locations, and allows issues to be identified and resolved more quickly. ### 45. Effortless Review Management for Multiple Locations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Birdeye?** I like Birdeye for its ease of use. I also appreciate that it helps in collecting reviews that are 1 star with a direct feedback form, which makes less negative reviews public. It integrates well with review softwares like Google and Meta. Additionally, they have a good setup team that made the initial configuration smooth. **What do you dislike about Birdeye?** doesn't integrate with yelp **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for managing 100+ locations, and it makes collecting reviews easy, especially with its direct feedback form, reducing negative reviews going public. ### 46. All-in-One Platform for Boosting Customer Reviews and Online Presence **Rating:** 4.5/5.0 stars **Reviewed by:** laura C. | legal assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Birdeye?** This platform helps businesses collect and manage customer reviews, surveys, and feedback so they can strengthen their online presence and build better customer relationships. It includes tools for review generation, AI-powered sentiment analysis, business listing management, and social media and webchat, all aimed at helping businesses attract more customers and drive revenue. **What do you dislike about Birdeye?** Everything is good about this platform, nothing to dislike about Birdeye **What problems is Birdeye solving and how is that benefiting you?** It helps businesses manage their online listings across various platforms, which can improve local search rankings. ### 47. Efficient Review Management with Helpful Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Kama S. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Birdeye?** I find the email notifications from Birdeye really helpful, as I rely heavily on my email for my to-do list. Getting notifications that a review needs my attention keeps me up to date with them. It's really convenient. **What do you dislike about Birdeye?** When using AI to draft responses, I would like more options for changing them, like adjusting it to include or exclude specific content. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to help draft responses and address reviews on Google. Receiving email notifications about reviews needing attention has been really helpful for keeping up with them. ### 48. Birdeye Boosted Our Social Media Presence with More Views and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Accounts Payable Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Birdeye?** As a legal entity, Birdeye has helped increase our social media presence by driving more views, reviews, and visits. **What do you dislike about Birdeye?** So far, I haven’t come across anything about Birdeye that I would mention as a dislike. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us solve the challenge of staying on top of the competition, especially as we use AI and intelligence across the social media and platform sides of our business. When we use Birdeye to its full advantage, it helps us stay market-relevant and continue to thrive. ### 49. Real-Time Customer Satisfaction Insights with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah O. | Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Birdeye?** I like that Birdeye provides stats on how many positive and negative reviews our company gets. It's a user-friendly interface. I appreciate getting real-time data on our customer satisfaction, which is really helpful. **What do you dislike about Birdeye?** Nothing **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to track customer satisfaction and get real-time data on it, helping identify unhappy clients. I like how it provides stats on positive and negative reviews. **Official Response from Ciera Saldona:** > We're glad to hear that you find Birdeye's user-friendly interface and real-time customer satisfaction insights helpful! Thank you for sharing your positive experience. ### 50. Great Platform with Huge Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Alison H. | Marketing Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Birdeye?** Birdeye is intuitive, powerful, and makes managing our customer reviews feel effortless. The dashboard is clean, and the automation tools for review requests and responses save our team so much time. **What do you dislike about Birdeye?** Satisfied with all the platform has to offer. **What problems is Birdeye solving and how is that benefiting you?** Utilizing the AI summaries to analyse direct feedback, so we can try to see why customers do not leave stars. ## Birdeye Discussions - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote - [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?page=18§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+16%3A54%3A03+-0500&secure%5Bsession_id%5D=3b4dd966-d912-43be-888b-c197919a8f20&secure%5Btoken%5D=c479fde01560df1a534b2c62f94ed171c25d179c8d2cc85745614962b62cb5ef&format=llm_user) ## Birdeye Integrations - [1CoreSolution](https://www.g2.com/products/1coresolution/reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [AgencyAnalytics](https://www.g2.com/products/agencyanalytics/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Vocal Video](https://www.g2.com/products/vocal-video/reviews) - [Weave](https://www.g2.com/products/chasm-weave/reviews) - [WebPT](https://www.g2.com/products/webpt/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Birdeye Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Responses** - Customization - Control - Route To Human **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Feedback Management** - Tagging - Custom Reports and Dashboards **Conversational Platform** - Personalization - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Payment Options** - Multi-Currency - Online payment portal **Use Cases** - E-commerce - Retail - Customer Service **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Mobile** - Mobile Optimization **Security** - POS Verification **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Administration** - Incentives - Syndication - Insights - Content - Sampling **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversational Marketing** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Multichannel Sharing - Content Distribution **Platform** - Accounting integration - E-commerce Integration **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Birdeye Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,493 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (636 reviews)