--- title: Birdeye Reviews meta\_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4203 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 4203 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Birdeye Reviews & Product Details Visit Website Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. * * * Product Website Birdeye Seller [Birdeye](https://www.g2.com/sellers/birdeye) Discussions [Birdeye Community](https://www.g2.com/products/birdeye/discuss) Languages Supported English Solution Type All-in-One Overview by Lokendra Khandelwal Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/birdeye/pricing) ## Birdeye Integrations (116) What do users say about integrations? 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](https://www.g2.com/products/chasm-weave/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WebPT ](https://www.g2.com/products/webpt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WelcomeHome ](https://www.g2.com/products/welcomehome/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Xero ](https://www.g2.com/products/xero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yardi RENTCafe ](https://www.g2.com/products/yardi-rentcafe/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yardi Voyager ](https://www.g2.com/products/yardi-voyager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yelp Advertising ](https://www.g2.com/products/yelp-advertising/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Josh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh K.") JK Josh K. SEO Specialist Enterprise (\> 1000 emp.) 1/13/2026 "Effortless Reputation Management with Intuitive Interface" 4.5/5 What do you like best about Birdeye? I like the ease of use with Birdeye, especially for listings sync and its interface. Birdeye makes it easy by displaying all the available directories to which it syncs and lists any issues with each directory if there are any. The interface is clean and intuitive, which makes it easy to navigate and find what I'm looking for. The initial setup was also easy. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Some of the menu items or options can be a bit hidden and hard to find at times. Making each option for connections a bit easier to find, for example Google Business Profiles syncing and connections. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? I use Birdeye for online reputation management and directory management, making it easy to sync listings by displaying directories and issues. The interface is clean and easy to navigate. Review collected by and hosted on G2.com. Show More 8/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite CM Conor M. Director of Marketing Communications Enterprise (\> 1000 emp.) 6/13/2023 "Simple interface, reliable product, great support" 5/5 What do you like best about Birdeye? Their support is consistently excellent. When we need help, they are responsive and solve problems for us. They don't send us a video or send us to an FAQ page, they just fix it. Saves us a lot of time. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Fraudulent review removal remains challenging, it would be great if Birdeye could take a more active role in getting those taken down. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? We have multiple locations in multiple states, so managing location information across all of the online map platforms was time consuming and frustrating. Birdeye centralizes all of that information and makes it simple to keep it accurate and up-to-date. It also makes it easy to add information for new locations instead of doing it manually across multiple platforms. Birdeye also provides a centralized messaging platform to communicate to our members through multiple platforms, which makes addressing concerns much easier. Review collected by and hosted on G2.com. Show More 7/8/2026 Current UserValidated ReviewerSource: G2 invite CB Carissa B. Bookkeeper Enterprise (\> 1000 emp.) 8/29/2024 "Birdeye is Great and Useful!!" 5/5 What do you like best about Birdeye? Birdeye makes it easier for me to communicate with customers. I can send a direct link for reviews and get in contact with customers by text. It is not only easy for myself but for the customers to be able to leave a review and text us with any questions or concerns. I recommend birdeye to all those who would like an easy platform to stay in contact with customers. Review collected by and hosted on G2.com. What do you dislike about Birdeye? The only issue I have is with the app. The app does not let me know when I have a notification. It is not a huge downfall cause I have them emailed to me as well. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? It is helping our shop get reviews from our customers good or bad. Which helps us know what our strengths and weaknesses are as a shop. Review collected by and hosted on G2.com. Show More 7/23/2026 Current UserValidated ReviewerSource: Organic ![Carrie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carrie C.") CC Carrie C. Executive Personal Assistant Enterprise (\> 1000 emp.) 6/29/2026 "Flexible Notifications and AI-Written Review Replies Save Us Time" 4.5/5 What do you like best about Birdeye? I like that I’m notified by both text message and email, and I appreciate that there are several different notification options to choose from. I also like that they provide an AI-written response for our online reviews that we can use, which is very helpful. It reduces the time we spend figuring out how to respond to both negative and positive reviews, and it keeps us updated as soon as we receive them so we can address them promptly online. Review collected by and hosted on G2.com. What do you dislike about Birdeye? So far, I haven’t found anything I don’t like. However, I would like to be able to send the review response directly from the Birdeye website. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? I use Birdeye to manage customer reviews for my app online. It notifies me by text and email when new reviews come in, offers AI-written response options, and helps me save time so I can reply promptly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jen B.") JB Jen B. Mortgage Loan Officer, Equal Housing Opportunity Enterprise (\> 1000 emp.) 8/11/2021 Guest users or non-business users of the software, not included in G2 scores. "Excellent Platform for Business Reviews" 5/5 What do you like best about Birdeye? My clients say BirdEye is easy to use which means getting close to 100% returns on the surveys I request! The integration makes it simple to share the results to reflect customers satisfaction. My business is built on reviews from other clients and word of mouth, so BirdEye reviews are key in onboarding new clients. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Spell check - my customers sometimes respond with "I can't believe I misspelled that-I wish there was a spell checker". Review collected by and hosted on G2.com. Recommendations to others considering Birdeye: It is easy, automatically sent to my clients through our system and a great overall tool to market previous clients experience. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? The benefit I have received from my Birdseye reviews is confidence in my abilities with potential customers. Referrals are important, but referral confidence with my BirdEye review has been key in that "deciding factor" for those being referred to me. Review collected by and hosted on G2.com. Show More 7/13/2026 Current UserValidated ReviewerSource: Organic BS Brant S. Project Manager Small-Business (50 or fewer emp.) 3/6/2024 "Easy to use product that keeps improving." 4.5/5 What do you like best about Birdeye? Birdeye has a large suite of products to help any business succeed. From Local Listing Management, Experience Management, Online Reputation Management to Social Media Management. We use their Local Listing and Online Reputation Management and have been for years. It has helped us establish consistent business listing information online and increase the number of reviews we receive each month. They have a great interface and mobile application as well which makes using the product easy especially since you are in it on a daily basis. It is easy to setup and if you have any issues they have great customer support. Their online chat feature works well with businesses who value quick connection with customers. When the customer is on their website and reaches out the business can instantly interact with them to help convert the customer. While there are some spam contacts over 80% have been legitimate. It is easy to integrate the chat feature into the website as well as the reviews link and reviews rating. The application runs well and is easy to use online or on your phone. The newer AI features seem to work well although I am not always sure what the real difference is from the old non AI products. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Birdeye is a little more expensive than some of their competitors. Sometimes I get frustrated with what is included and what is an additional cost. It is not always clear until you add it and get billed for it. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Having consistent reviews online is important and Birdeye makes this easy. Their tool does the work to solicit reviews and follow-up with individuals who have not reviewed and help them to do so. They also provide an easy to use communication / online chat tool. This helps you connect with potential customers and turn leads into conversions. Their easy to use local listing management will help keep business information in sync across business directorys. Review collected by and hosted on G2.com. Show More 6/14/2026 Current UserValidated ReviewerSource: Organic ![Kevin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin C.") KC Kevin C. Senior Digital Marketing Manager Enterprise (\> 1000 emp.) 5/30/2024 "Broad Range of Services!" 5/5 What do you like best about Birdeye? I love how many products Birdeye has. They offer SO many pieces that our team desperately needed. We use them daily to integrate our businesses clients information. The platform is very easy to use and was a breeze setting up. I also appreciate that they are so innovative with how they look at things. It's very helpful. Ease of Integration was major. The customer support has been constantly improving in our years with Birdeye as well. The recent AI enhancements have made a world of a difference to our clients. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Sometimes I have extremely custom requests that can't be granted, but that is to be expected. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? They are helping us with business listings management and reviews management, as well as email campaigns, social media management, and client performance in SEO. Review collected by and hosted on G2.com. Show More 7/24/2026 Current UserValidated ReviewerSource: Organic ![Kerensa O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerensa O.") KO Kerensa O. Intake Manager Mid-Market (51-1000 emp.) 7/23/2026 "All-in-One Platform for Managing Multiple Office Locations with Ease" 5/5 What do you like best about Birdeye? What's most helpful is that everything you need to manage — especially with multiple office locations — is all in one place. Instead of juggling separate tools for each office, we can oversee reviews, listings, and updates from a single platform." Review collected by and hosted on G2.com. What do you dislike about Birdeye? I wish Birdeye feedback could be posted publicly to Google as well. I know it can technically be displayed, but it would be great if there were a dedicated plugin or integration that pushed feedback directly to our Google Business Profiles — or maybe that exists and I just don't know about it yet." Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye is solving our review management challenges. The auto-reply feature saves us significant time by responding to reviews across all of our office locations without someone having to manually monitor and reply to each one. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Adrian A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian A.") AA Adrian A. Marketing Manager Enterprise (\> 1000 emp.) 5/18/2026 "Efficient Automation with Room for Growth" 5/5 What do you like best about Birdeye? I really value the all-in-one dashboard. Having reviews, social media, listings, and customer messaging in one place eliminates the need to jump between different apps or platforms. It makes managing our online presence much more streamlined and consistent. Review collected by and hosted on G2.com. What do you dislike about Birdeye? There are some functionalities that we would love to be included in some of their modules, like social AI, for it to be better suited in an agency. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? We were struggling to keep up with monitoring, requesting, and responding to customer reviews across multiple different sites (Google, Yelp, Facebook). It was a manual, time-consuming process, and our local search rankings were suffering because we weren't generating enough consistent, positive reviews.Birdeye solved this by automating our review requests and giving us one central inbox to reply from. The benefit is twofold: we are saving hours of manual work each week, and the steady stream of new reviews has significantly boosted our local SEO, helping us attract more new customers. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-12833106/official_response/edit) Thank you for sharing your positive experience with Birdeye. We're thrilled to hear that it fits well with your marketing and automation arsenal, and that it's valuable for managing reviews and listings for your multilocation clients. We'll take note of your suggestions for additional functionalities to better suit agencies. 6/9/2026 Current UserValidated ReviewerSource: Seller invite AM ashley m. Marketing Enterprise (\> 1000 emp.) 6/9/2026 "User-Friendly Portal with Smart Automated Responses and Valuable Insights" 4.5/5 What do you like best about Birdeye? I really like the automated responses when we receive reviews. I also appreciate how user-friendly the portal is and how easy it is to navigate. The Google Analytics integration is another great addition that helps with streamlining. Overall, we’re certainly getting our money’s worth from this product, since it provides a lot of insight across our departments and helps us identify areas of strength and weakness. The process is quick and effective. We also know instantly when receiving a review and trust that the automated response will work. Support and onboarding was a breeze. Review collected by and hosted on G2.com. What do you dislike about Birdeye? My only dislike is that on the URL page, we sometimes have guests click on "contact us directly" and send us a positive review. Therefore, we miss out on publishing those 5-star reviews. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? It's giving us more time back in our day. We can easily push for more reviews and can trust the automation to create responses in a timely manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Birdeye? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Birdeye ](https://www.g2.com/products/birdeye/discussions/new) ![Kurt L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kurt L.") KL Kurt Littlefield • Last activity over 1 year ago How do you delete a review you post on this site? 2 Upvotes 7 [ Join the conversation ](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) ML Monica Leyva • Last activity about 1 month ago How do you handle post approvals and wrong-property posts in Birdeye? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-do-you-handle-post-approvals-and-wrong-property-posts-in-birdeye) [ View all Discussions ](https://www.g2.com/products/birdeye/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 9 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/birdeye/pricing) Birdeye Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-podium) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26840d0dfd54aa556644e88eb0d911cc/reputation.jpg "Product Avatar Image") Reputation 4.5/5(2,469) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-reputation) ##### ##### Birdeye Features Consumer Intelligence Customer Feedback Competitive Intelligence Sentiment Analysis Reporting Corporate Reporting Dashboard Media Monitoring Social Networks Monitoring Social Media Management Digital Media Monitoring Feedback Management Custom Reports and Dashboards [ View More Features ](https://www.g2.com/products/birdeye/features) ## 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