--- title: Birdeye Reviews meta\_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4203 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 4203 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Birdeye Reviews & Product Details Visit Website Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. * * * Product Website Birdeye Seller [Birdeye](https://www.g2.com/sellers/birdeye) Discussions [Birdeye Community](https://www.g2.com/products/birdeye/discuss) Languages Supported English Solution Type All-in-One Overview by Lokendra Khandelwal Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/birdeye/pricing) ## Birdeye Integrations (116) What do users say about integrations? 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](https://www.g2.com/products/yardi-voyager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yelp Advertising ](https://www.g2.com/products/yelp-advertising/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More GA Grace A. Local Brand Manager Mid-Market (51-1000 emp.) 4/15/2025 "Centralized Management, Easy Interface, Needs Better Reporting" 5/5 What do you like best about Birdeye? I use Birdeye for social media scheduling, listing management, and sending review requests. It saves me from having to manage every single franchisee's profile individually, allowing me to handle everything centrally. I really appreciate the easy-to-use interface, especially for social media scheduling. The listing management feature is great because I can update it once, and it applies the updates across the board synchronously. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Birdeye? I find the reporting in Birdeye could be improved, especially the social media metrics which aren't always accurate. The 'Engagements' metric is a bit annoying because it groups likes, comments, shares, and clicks together, making it impossible for me to split them out. They're very different metrics, so it's frustrating to have them lumped together. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? I manage our franchisee's profiles centrally with Birdeye. It simplifies social media scheduling and listing management. However, the social media metrics aren't always accurate, and the 'Engagements' metric lumps different interactions together, which is frustrating. Review collected by and hosted on G2.com. Show More 7/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite TG Tara G. E-Commerce Project Mnager Mid-Market (51-1000 emp.) 1/15/2026 "Effortless Review Management with Stellar Support" 5/5 What do you like best about Birdeye? I really like that Birdeye solves the problem of having to go to different review sites to respond to customers by centrally locating everything. The ease of use is a big plus for me. I also appreciate how easy it is to get in contact with reps when situations arise. The AI review responses make it easier for the team to formulate responses without spending too much time on it. Overall, the initial setup was fairly easy for my team. Review collected by and hosted on G2.com. What do you dislike about Birdeye? I don't like having to reconnect to platforms like Facebook. We get notifications that we have to reconnect, but then the Birdeye team seems to do it for us. It would be helpful if they let us know they have taken care of this, so we don't have to follow up with reps. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? I use Birdeye to manage reviews, which centralizes responses across review sites, saving time. The AI review responses help us craft replies quickly, enhancing efficiency. Review collected by and hosted on G2.com. Show More 7/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite AO Alexis O. Operations Coordinator Mid-Market (51-1000 emp.) 11/3/2025 "Exceptional Support and Insights—Birdeye Strengthens Our Customer Connections" 5/5 What do you like best about Birdeye? The team at Birdeye is truly dedicated to our business’s success. They’re always quick to respond to any issues and provide consistent monthly updates on how our key metrics are performing, along with insights on areas for improvement. The tools Birdeye has provided have helped solidify Code Red Roofers’ presence in the market and strengthened our connection with customers. Highly recommend! Review collected by and hosted on G2.com. What do you dislike about Birdeye? We’ve recently experienced ongoing integration issues with one of our review platforms (HomeAdvisor). While Birdeye determined the issue wasn’t on their end, it has still impacted our review flow and professional presence. We’d like to see stronger collaboration between Birdeye and third-party platforms to resolve these kinds of issues more smoothly in the future. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye has made it incredibly easy for us to manage reviews across multiple platforms. We can see all our activity in one place and respond directly within Birdeye. This ensures our responses are posted across all platforms without having to double-check each one, saving us time and keeping our customer engagement consistent. Review collected by and hosted on G2.com. Show More 7/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Aly C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aly C.") AC Aly C. Marketing Manager Small-Business (50 or fewer emp.) 7/23/2026 "Birdeye Saves Us Time with Seamless Review Management and Responsive Support" 5/5 What do you like best about Birdeye? We have been a loyal supporter of Birdeye’s platform for years, and it’s one of the key components of our marketing strategy. Birdeye is incredibly helpful because it keeps all of our reviews in one place, instead of us having to spend time going into each specific channel (Google, Facebook, Yelp, etc.). It saves us so much time. It’s also great that users have the option to leave direct feedback (or helpful suggestions, in our case) rather than posting a public review. The pricing feels fair, and customer service is consistently responsive and helpful. We also use it to reach out to past guests for reviews, which helps market our company as well. The AI features have been useful and have reduced the time it takes to respond to reviews. We’ve integrated Birdeye seamlessly into our weekly workflow. The Birdeye interface is very easy to use and user-friendly—I truly feel like anyone can use it and understand it. Each week we have a large number of contacts we want to reach out to for reviews, and Birdeye can upload those contacts in a matter of minutes. Overall, it’s extremely reliable, and that goes a long way when you’re depending on a platform. Review collected by and hosted on G2.com. What do you dislike about Birdeye? Honestly, I haven’t come across anything I dislike about Bireye, which is pretty incredible. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye keeps all of our reviews in one place. It lets me spend more time on other tasks, which is more helpful than I can explain. I can quickly monitor which reviews have already been responded to, see what our reviews look like overall, and get a clear sense of how our guests are feeling at any given time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LM Lisa M. Marketing Assistant Enterprise (\> 1000 emp.) 5/21/2019 "Fantastic All In One Platform!" 5/5 What do you like best about Birdeye? All of our reps have been amazing, and we truly appreciate how responsive they are. I love that we can respond to reviews right from the Birdeye dashboard without having to log in to each platform individually. I also really like the dashboard because it gives me a quick snapshot of our overall reviews, our ratings on the top three review sites, our conversion rates for both mobile and email, our reviews over time, and our NPS score and visitor summary. The reporting feature is also super easy to use. The standard reports are powerful, but you can customize them to fit what you need. Another added bonus is that we receive our FB & IG Messenger messages on the platform as well. We recently added surveys, and those are working beautifully! Review collected by and hosted on G2.com. What do you dislike about Birdeye? The ONLY thing I dislike is that the phone number and email address that is used for patient texting and emailing is a 2-way line. We often have patients text, call or email for questions, issues, etc. I cannot wait for an enhancement that make it a "do not reply". Our rep has requested it as an enhancement. Review collected by and hosted on G2.com. Recommendations to others considering Birdeye: None Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? We are getting our patients to review us more and therefore increasing our ratings. We are also able to catch updated reviews and respond with an updated response. We are also sending surveys to new patients to get a feel for their happiness with their visits before they get a review request. I also love the mobile app because if I am away from my computer I can see if there are any negative sentiments and act on them right away! I can also respond to reviews from the app so that I can do it on the fly. Review collected by and hosted on G2.com. Show More Response from Caroline Martinez of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-2320757/official_response/edit) This is great feedback! Thank you Lisa, for sharing your experience with us. Customer obsession is a core value of ours at BirdEye and we love that Josue has taken such great care of you. 7/23/2026 Current UserValidated ReviewerSource: Organic JC Jaime C. Chief Marketing & Business Development Officer Small-Business (50 or fewer emp.) 11/13/2024 "Simplified customer engagement products" 5/5 What do you like best about Birdeye? I enjoy using a variety of Birdeye products that provide me with easy ways to engage our members/customers. Managing communications is streamlined with Birdeye. It saves me from logging into different platforms to communicate. It's a one-stop shop for communications and reputation management. Implementation was easy and I use the program daily. I added Birdeye's social media manager and I absolutely love it. It makes it easy for me to schedule posts and even use their AI generator when I need a little extra help. Review collected by and hosted on G2.com. What do you dislike about Birdeye? At times I am overwhelmed by all of the different available solutions within the product. Fortunately, Birdeye is very good about staying in touch and answering questions along the way. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye allows us with easy solutions to manage and respond to our reviews. I also like using the social media platform to streamline my scheduled posts. The mass texting feature allows us to communicate to specific groups of our members. We are able to provide real-time requests for reviews and survey feedback. Review collected by and hosted on G2.com. Show More 7/20/2026 Current UserValidated ReviewerSource: Organic ![Norma M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Norma M.") NM Norma M. Owner Small-Business (50 or fewer emp.) 7/23/2026 "Effective Review Management with Training Hurdles" 3.5/5 What do you like best about Birdeye? I like that Birdeye works effectively. I have yet to see a client, who actually uses it, fail. It really makes it easier for clients to mine 5-star reviews from their customers, clients, or patients. Also, when we automate, I see the reviews start rolling in, which helps raise my clients' rating on Google. Review collected by and hosted on G2.com. What do you dislike about Birdeye? I'm very busy, and training is a challenge. I wish I had a dashboard I could visit to train on the products they offer. The better I know them, the better I can sell them. If there is a dashboard, I'm not aware. Also, setup is very time-consuming. I'm just not in there often enough to learn how to do it quickly for each client. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye helps me raise my clients' ratings on Google and makes it easier for clients to get 5-star reviews. The automation works, as I see reviews start rolling in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Taylor P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor P.") TP Taylor P. Property Manager Enterprise (\> 1000 emp.) 9/9/2024 "Great Product for Reviews Online Presence" 5/5 What do you like best about Birdeye? We really like how easy Birdeye is to use, especially for managing and responding to reviews. The ability to push consistent business information across multiple websites is also a major value for us. Birdeye’s customer service has been excellent—they’re responsive and consistently make sure everything is handled correctly. Overall, the platform strikes a great balance between ease of use, strong support, and several genuinely useful features. We had it up and running in about two weeks, and we now use Birdeye every day. Review collected by and hosted on G2.com. What do you dislike about Birdeye? My biggest concern is how quickly the AI world is changing and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took extra effort on my end to get everything set up properly and running smoothly. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Centralizing our systems with Birdeye has been a major plus for us. It’s made things much easier because everything is in one place, so we can manage it all from a single spot. Review collected by and hosted on G2.com. Show More Response from Ciera Saldona of Birdeye [Editedit](https://www.g2.com/survey_responses/birdeye-review-10224463/official_response/edit) We're pleased to hear that Birdeye has been beneficial for centralizing your review management and page responses. We appreciate your feedback about our customer service and are committed to providing excellent support. We understand your concern about pricing and would be happy to explore options to ensure you are getting the best value for your investment. 7/15/2026 Current UserValidated ReviewerSource: Organic ![Santiago V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santiago V.") SV Santiago V. Experience Management Manager Enterprise (\> 1000 emp.) 1/23/2026 "Centralized Reputation Management with Ease" 5/5 What do you like best about Birdeye? I love that Birdeye allows you to go into as much detail as you want. The dashboards provide a clear overall picture of the digital reputation, helping me understand the reputation we have. If I need more detailed insights, I can delve deeper using social AI and other tools that Birdeye offers, which let me analyze from top to bottom. The dashboards guide us on how we're performing in digital markets, and the social AI is invaluable for understanding interaction and engagement with customers worldwide. Also, the customer success manager has been great with us, making the setup experience smooth. Review collected by and hosted on G2.com. What do you dislike about Birdeye? I find the survey portion could be improved to allow me to build, adapt, modify, or configure surveys as I prefer. There are several drafts available, but I can't personalize them into a specific survey that might work better for my company. So, I think that part could be improved. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Birdeye adds up all online reputation scores into one system, making it easy to review and follow-up. It also lets me send surveys and understand the social reading for my company. Review collected by and hosted on G2.com. Show More 7/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Steven I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven I.") SI Steven I. VP Marketing & Business Development Building Materials Small-Business (50 or fewer emp.) 6/2/2026 "Easy Customer Outreach via Text and Email for Review Requests" 5/5 What do you like best about Birdeye? Birdeye has become an important part of our customer communication and reputation management strategy. The platform makes it incredibly easy to reach customers through both text and email to request reviews, which has helped us consistently grow our online presence. I also appreciate having Facebook messages, Google reviews, and other customer interactions all in one place, making it much easier to stay responsive. The interface is intuitive, and the HubSpot integration fits well into our existing workflow. The AI features help save time when responding to reviews, and the reporting provides valuable insights into customer feedback and overall performance. Their support team has also been responsive whenever we've had questions. Overall, Birdeye has delivered a strong return on investment by helping us generate more reviews, improve response times, and better manage our online reputation from a single platform. We have had over 100 5 star reviews since starting the service. Review collected by and hosted on G2.com. What do you dislike about Birdeye? There are still a few manual steps involved in uploading customers, but most of that process is now handled automatically. Review collected by and hosted on G2.com. What problems is Birdeye solving and how is that benefiting you? Reviews and reputation management will become even more critical as large language models (LLMs) increasingly influence purchase decisions and recommend businesses. Building a larger volume of authentic, high-quality reviews across Google and other trusted platforms will improve visibility not only in traditional search, but also in AI-generated recommendations and conversational search experiences. Strengthening our online reputation today positions Panoramic Doors to be the brand AI platforms are more likely to surface and recommend tomorrow. Review collected by and hosted on G2.com. Show More 7/14/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Birdeye? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Birdeye ](https://www.g2.com/products/birdeye/discussions/new) ![Kurt L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kurt L.") KL Kurt Littlefield • Last activity over 1 year ago How do you delete a review you post on this site? 2 Upvotes 7 [ Join the conversation ](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) ML Monica Leyva • Last activity about 1 month ago How do you handle post approvals and wrong-property posts in Birdeye? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-do-you-handle-post-approvals-and-wrong-property-posts-in-birdeye) [ View all Discussions ](https://www.g2.com/products/birdeye/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 9 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/birdeye/pricing) Birdeye Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-podium) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26840d0dfd54aa556644e88eb0d911cc/reputation.jpg "Product Avatar Image") Reputation 4.5/5(2,469) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-reputation) ##### ##### Birdeye Features Consumer Intelligence Customer Feedback Competitive Intelligence Sentiment Analysis Reporting Corporate Reporting Dashboard Media Monitoring Social Networks Monitoring Social Media Management Digital Media Monitoring Feedback Management Custom Reports and Dashboards [ View More Features ](https://www.g2.com/products/birdeye/features) ## Top-Rated Alternatives [ ![SOCi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SOCi") SOCi 4.5/5(4,669) ](https://www.g2.com/products/soci/reviews) [ ![Reputation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reputation") Reputation 4.5/5(2,469) ](https://www.g2.com/products/reputation/reviews) [ ![HighLevel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HighLevel") HighLevel 4.6/5(651) ](https://www.g2.com/products/highlevel/reviews) [ View All Alternatives ](https://www.g2.com/products/birdeye/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Social Media Management](https://www.g2.com/categories/social-media-mgmt) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Social Media Management](https://www.g2.com/categories/social-media-mgmt)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Media Suites](https://www.g2.com/categories/social-media-suites)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[SEO Tools](https://www.g2.com/categories/seo-tools)[Answer Engine Optimization (AEO)](https://www.g2.com/categories/answer-engine-optimization-aeo)[Local SEO](https://www.g2.com/categories/local-seo)[Experience Management](https://www.g2.com/categories/experience-management)[AI Content Creation Platforms](https://www.g2.com/categories/ai-content-creation-platforms)[Local Listing Management](https://www.g2.com/categories/local-listing-management)[Payment Processing](https://www.g2.com/categories/payment-processing)[Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms)[Review Management](https://www.g2.com/categories/review-management-software)[Customer Advocacy](https://www.g2.com/categories/customer-advocacy)[Patient Engagement](https://www.g2.com/categories/patient-engagement) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which compliance management software tracks regulatory requirements across multiple jurisdictions for teams looking to streamline their compliance obligations?](https://www.g2.com/discussions/which-compliance-management-software-tracks-regulatory-requirements-across-multiple-jurisdictions-for-teams-looking-to-streamline-their-compliance-obligations%20)[What is the best listing management tool for service-area businesses?](https://www.g2.com/discussions/what-is-the-best-listing-management-tool-for-service-area-businesses)[Top-rated absence scheduling platforms for shift-based workforces](https://www.g2.com/discussions/top-rated-absence-scheduling-platforms-for-shift-based-workforces) [Which unified workspace platforms are rated highest for keeping hybrid teams productive when people are working across different locations and time zones?](https://www.g2.com/discussions/which-unified-workspace-platforms-are-rated-highest-for-keeping-hybrid-teams-productive-when-people-are-working-across-different-locations-and-time-zones%20)[Which API management platform integrates with CI/CD pipelines?](https://www.g2.com/discussions/which-api-management-platform-integrates-with-ci-cd-pipelines)[Pros and Cons Details](https://www.g2.com/products/birdeye/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)