---
title: Birdeye Reviews
meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4205 reviews by the users' company size, role or industry
  to find out how Birdeye works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 4205
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# Birdeye Reviews
**Vendor:** Birdeye  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 4,205
## About Birdeye
Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.



## Birdeye Pros & Cons
**What users like:**

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. (1019 reviews)
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. (1009 reviews)
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. (851 reviews)
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. (720 reviews)
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. (589 reviews)
- Reviews (540 reviews)
- Centralized Reviews (497 reviews)
- Review Increase (475 reviews)
- Efficiency (398 reviews)
- Customer Service (385 reviews)

**What users dislike:**

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. (232 reviews)
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. (158 reviews)
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. (158 reviews)
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. (139 reviews)
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. (138 reviews)
- Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews)
- Limitations (118 reviews)
- Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews)
- Poor Customer Support (114 reviews)
- Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews)

## Birdeye Reviews
  ### 1. Love what Birdeye has to offer!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Allison R. | Marketing Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** November 12, 2021

**What do you like best about Birdeye?**

I've been using Birdeye for 5+ years, and its features make it a standout tool. The ticketing system is a huge help, making it easy to gather feedback from different teams and respond to reviews promptly. I also love how easy it is to ask for reviews. Birdeye's integration with AppFolio automates adding residents and requesting reviews based on specific triggers. The insights feature is another favorite, as it allows us to quickly spot key themes, both positive and negative. Plus, the AI options make replying to reviews much faster, saving time without sacrificing quality. Additionally, I appreciate all the people supporting us during ongoing monthly meetings and the onboarding specialist, Lillian, for ensuring that our new properties are onboarded and ensuring we're good to go with our other locations, too!

**What do you dislike about Birdeye?**

There is nothing that I dislike at this time

**What problems is Birdeye solving and how is that benefiting you?**

We are looking to continue improving our reputation. Reviews have been a huge focus for our company. Birdeye allows us to see what is working and what isn't for our communities and continue to improve.

**Official Response from Ciera Saldona:**

> Thank you so much for sharing your experience with us, Allison! We are pleased to hear that our sales team made the process easy for you and we are glad to hear that Birdeye has helped improve your businesses online reputation. Thanks for being the best Birdeye customer! 

  ### 2. Centralized Management, Easy Interface, Needs Better Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Grace A. | Local Brand Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 15, 2025

**What do you like best about Birdeye?**

I use Birdeye for social media scheduling, listing management, and sending review requests. It saves me from having to manage every single franchisee's profile individually, allowing me to handle everything centrally. I really appreciate the easy-to-use interface, especially for social media scheduling. The listing management feature is great because I can update it once, and it applies the updates across the board synchronously. Additionally, the initial setup was very easy.

**What do you dislike about Birdeye?**

I find the reporting in Birdeye could be improved, especially the social media metrics which aren't always accurate. The 'Engagements' metric is a bit annoying because it groups likes, comments, shares, and clicks together, making it impossible for me to split them out. They're very different metrics, so it's frustrating to have them lumped together.

**What problems is Birdeye solving and how is that benefiting you?**

I manage our franchisee's profiles centrally with Birdeye. It simplifies social media scheduling and listing management. However, the social media metrics aren't always accurate, and the 'Engagements' metric lumps different interactions together, which is frustrating.

  ### 3. Centralized Citation Management with Superior Sync

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon P. | SEO Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 26, 2025

**What do you like best about Birdeye?**

I use Birdeye for online directory citation management. It lets me establish a central source of truth and then push out accurate information to many, many directories online. It also streamlines duplicate citation suppression, and approving or denying business profile suggested changes. What I like most is the convenience of having a single location where I can work, generate reports, and provide value to my clients. In the day to day, Birdeye is definitely superior to BrightLocal. The outcomes, the follow through on listing sync, and the reports I'm able to generate far exceed the capabilities of BrightLocal. It provides better overall outcomes, with an increased rate of follow through on directory citation syncing. The initial setup was the perfect level of ease, and enough guidance was provided to ensure all steps were completed correctly.

**What do you dislike about Birdeye?**

{"Operationally, I want a change history on a per account basis so companies can see who made which changes to which accounts and when.","On one account, human error led to incorrect social profile URLs being added to the wrong account, and it was impossible to establish a timeline for the client because we had no record of who made the change or when the change was made.","I don't find Birdeye truly user intuitive."}

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye lets me establish a central source of truth and push accurate info out to many directories online. It streamlines duplicate citation suppression and approving or denying business profile suggested changes. I get a single place to work, generate reports, and provide value to my clients, with a higher rate of follow through on citation syncing.

  ### 4. User-Friendly and Highly Supportive Yet Needs Improved Survey Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jackie S. | Digital Experience Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** November 20, 2025

**What do you like best about Birdeye?**

I like how user-friendly the interface is, and I also appreciate the fact that their team is very helpful and proactive in making sure we're using its features to their fullest extent. The initial setup was really easy and self-explanatory, and the walkthrough process was really simple. It runs quickly and seamlessly, so I've had no issues with its overall performance.

**What do you dislike about Birdeye?**

I feel like there are still some features missing, like uploading documents and videos to the survey responses. I also wish the survey features were more robust, like adding a question to the pre-existing survey without removing the already configured display logic.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to create and send surveys and to keep track of customer inquiries. I use it to identify gaps and pain points for current clients since Microsoft Forms has fewer customization options.

  ### 5. Simple interface, reliable product, great support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Conor M. | Director of Marketing Communications, Enterprise (> 1000 emp.)

**Reviewed Date:** June 13, 2023

**What do you like best about Birdeye?**

Their support is consistently excellent. When we need help, they are responsive and solve problems for us. They don't send us a video or send us to an FAQ page, they just fix it. Saves us a lot of time.

**What do you dislike about Birdeye?**

Fraudulent review removal remains challenging, it would be great if Birdeye could take a more active role in getting those taken down.

**What problems is Birdeye solving and how is that benefiting you?**

We have multiple locations in multiple states, so managing location information across all of the online map platforms was time consuming and frustrating. Birdeye centralizes all of that information and makes it simple to keep it accurate and up-to-date. It also makes it easy to add information for new locations instead of doing it manually across multiple platforms. Birdeye also provides a centralized messaging platform to communicate to our members through multiple platforms, which makes addressing concerns much easier.

  ### 6. Birdeye is Great and Useful!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carissa B. | Bookkeeper, Enterprise (> 1000 emp.)

**Reviewed Date:** August 29, 2024

**What do you like best about Birdeye?**

Birdeye makes it easier for me to communicate with customers. I can send a direct link for reviews and get in contact with customers by text. It is not only easy for myself but for the customers to be able to leave a review and text us with any questions or concerns. I recommend birdeye to all those who would like an easy platform to stay in contact with customers.

**What do you dislike about Birdeye?**

The only issue I have is with the app. The app does not let me know when I have a notification. It is not a huge downfall cause I have them emailed to me as well.

**What problems is Birdeye solving and how is that benefiting you?**

It is helping our shop get reviews from our customers good or bad. Which helps us know what our strengths and weaknesses are as a shop.

  ### 7. Great review products but Listings is lacking and difficult getting customer service needed

**Rating:** 2.5/5.0 stars

**Reviewed by:** Susan H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2023

**What do you like best about Birdeye?**

Review request process is still what I compare others too, but now the competition is catching up

**What do you dislike about Birdeye?**

Listings does not sync quickly and is spotty at best, plus not all the citations that most competitors offers. Very weak by comparison and not reliable. Now that there is Google Text, I wish there were auto-reply options like we had with Google Messages.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has streamlined the process for managing our customer reviews and replying to them all. For Listings, it is supposed to get all our Listings managed from one place, which is great and provides reporting. Unfortunately, the Reports are only by property, you can get brand, portfolio, or enterprise reporting for Google Busines Profiles or Listings altogether like with competitors. And the Listings take too long to update on the other Listings platforms or not at all.

**Official Response from Ciera Saldona:**

> Hi Susan, 

We appreciate your feedback and insights you have provided for listings management. We want to ensure you are having a 5-star experience and we are sorry for the issued you have faced. Our team is committed to resolving all mentioned concerns for you. Our Support team will be reaching out to you to address and fix these matters. Please don't hesitate to email me at ciera.saldona@birdeye.com for any immediate assistance you are needing. 

  ### 8. Birdeye. The Full-Suite Customer Management Tool.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cole W. | Digital Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** August 14, 2025

**What do you like best about Birdeye?**

Birdeye offers a comprehensive, user-friendly platform that easily accommodates all of our reputation management needs. Their exceptional sales and support teams consistently go above and beyond, while their dedicated customer care team collaborates with us strategically to elevate our customer experience.

**What do you dislike about Birdeye?**

Only downside is the tool is ala cart, meaning that you have to purcase the various product offerings individually. I know this is a SAAS business thing, but it is still a pain.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is a third party SAAS platform, that allows us to easy reach out to manage the full online review and customer care process (online). 

Our team specifically uses the online review platform as well as the online listing tool, that they provide. Both tools/services work excellent and help us engage our customers on the services that they use (Google Business, Yelp, etc.)

  ### 9. User-Friendly Platform + Top-Notch Support Team!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Grace F. | Digital Media and Reputation Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 17, 2024

**What do you like best about Birdeye?**

Birdeye is user-friendly and offers a wide range of features to help you get the most out of your reviews. The reporting tools are helpful, and the customer support is excellent. The response time from both the Birdeye reps and backend support team is timely, and they are always willing to hop on a call for additional assistance. Anytime we’ve needed to integrate something new, they’ve made the process smooth and easy. Overall, the platform’s usability and high level of customer service make Birdeye a tool our team highly recommends.

**What do you dislike about Birdeye?**

The main downside to Birdeye is that the AI feature does not currently learn or adapt to your company’s brand voice over time. Because of this, the responses it generates do not always align with our messaging, making the feature less useful for our team. However, we’ve heard there are plans to introduce a brand voice feature, which is great to hear. Additionally, Birdeye no longer integrates with Yelp, which means we now have to log into Yelp separately to monitor and respond to those reviews.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes it easy to manage reviews across all of our communities and entities from one centralized platform. Since we receive reviews frequently, having everything organized in one place helps our team stay efficient with review responses. It simplifies the review management process, improves organization, and helps ensure no reviewer goes unnoticed. The reporting tools are another great feature, giving our onsite teams valuable insight into review trends and actionable feedback they can apply moving forward. Overall, Birdeye has become a daily tool for our team and has greatly improved the way we manage and monitor reviews.

**Official Response from Ciera Saldona:**

> We're pleased to hear that Birdeye has streamlined your review monitoring process and provided valuable reporting tools for your onsite teams. We understand the importance of a smooth user experience and will address the glitchy behavior and AI feature to better meet your expectations.

  ### 10. Birdeye - A Platform and Team that Cares

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rhett A. | Communications Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

The Review/Reputation Management tools and analytics are among the easiest I’ve used. Divya and Amber are also excellent account managers—they’re always ready to help and quick to respond whenever I need support.

**What do you dislike about Birdeye?**

I don't have much to dislike. I utilize Birdeye on a daily basis and love the platform very much. If I had to give one drawback, it would be the inability to reply to social media direct feedback - even after 24 hours have passed.

**What problems is Birdeye solving and how is that benefiting you?**

Scraping many different sources for over 30 different listings, consistently, all while offering intuitive analytics and customized reporting. It makes tracking and managing responses from many different sources much more efficient and quicker. Birdeye is truly bar none as it relates to reputation management.

  ### 11. Reviews, Referrals, and Replies Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Summer C. | Hospital Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Birdeye?**

I really appreciate how easy it is to use. I also like that reviews, referral tracking, and survey results are all conveniently gathered in one place, which makes it simple to find what I need without having to jump between different sections. I believe Birdeye has helped improve our ratings by providing a space that’s straightforward to use and lets us manage and process reviews all in one place.

**What do you dislike about Birdeye?**

So far, I haven’t run into any issues while using Birdeye. That said, I’d really appreciate more personalized AI referral replies. Even when I switch the tone to “friendly,” the responses still feel robotic and don’t sound very natural.

**What problems is Birdeye solving and how is that benefiting you?**

All reviews and replies are kept in one place, which makes the tool easy to use and helps me respond quickly. It keeps responding to and managing reviews super simple. It also provides a convenient space for quick referral links and survey responses, so we can better serve our clients and patients.

**Official Response from Ciera Saldona:**

> We're glad to hear that you find Birdeye easy to use and that it provides a convenient all-in-one solution for reviews, referrals, and survey results.

  ### 12. Helpful automations, social media management, business information updates, texting, and more!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** May 16, 2023

**What do you like best about Birdeye?**

We love the features that allow us to request customer reviews, request feedback, and chat with clients over text and website chat. It's helped us be more reachable to our clients and communicate in a way that works best for their day. We use Birdeye for:
- Online chat replies in a unified inbox
- Replying to reviews in one platform
- Social Media management
- Local Listing Management
- Experience Management
- Online Reputation Management
-Checking the status of their order
- Making a change to their order 
- Requesting a date change or cancellation of their order

I have shopped other platforms, and Birdeye is super user-friendly; I'm able to add other employees who can easily pick up where I left off and join on the tasks. Customer support is 10/10. They are willing and able to quickly look into any issue we have. I am on Birdeye every single day - between my phone and the app, they make it easy to access any time of day. 

Some features are easier to implement than others; easy to add our Facebook, Instagram, Google. Harder for us to integrate POS but that's not Birdeye's fault. 

The new AI features are helpful to word responses and save us time.

**What do you dislike about Birdeye?**

We don't have a POS system or website that can easily link into Birdeye, so managing the data upload has been the biggest challenge for us and since the data can't be linked via API we are missing out on a lot of automation features that Birdeye has.

Some of the new AI responses are random and not something we seem to be able to control.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has given us the ability to bring several platforms into a single inbox (google, website chat, Facebook, website inquiry forms) and facilitated our ability to text with clients. We love the review and feedback request features to allow us to make sure we're truly serving our clients in the best possible way. I like that multiple employees can access each store and I can customize which notifications they each receive so that we can get customers the quickest replies possible. It's made communicating internally and externally easier to allow multiple employees manage and make sure nothing is missed.

  ### 13. Simplified Social Media Management and Review Handling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brad S. | Sales Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 09, 2024

**What do you like best about Birdeye?**

I like how easy it is to use Birdeye and how I can share that software with multiple employees so we can all be organized within the same place. It saves us time so that we're not all working on the same project, doing the same thing. Birdeye allows us to target our customers in an effective and timely manner. The initial setup was very easy, and they helped us onboard.

**What do you dislike about Birdeye?**

I would love if Birdeye had an integration to our CRM software, Pipedrive.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to post seamlessly across platforms, organize reviews to improve customer feedback, and target customers efficiently. It saves time and helps us stay organized.

**Official Response from Ciera Saldona:**

> We're glad to hear that Birdeye has been a helpful tool for your small solar installation business! We appreciate your feedback about the ease of asking for reviews and posting on social media. We understand your concern about the sales team and will take that into consideration.

  ### 14. Going in an excellent direction!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Renee W. | Lead Esthetitian & Patient Care Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** January 03, 2023

**What do you like best about Birdeye?**

I use Birdeye on a daily basis for communicatin purposes with our patients. With this, Birdeye makes it very easy to build that personal connection with your clients with the easy to use texting system. Not to mention Birdeye's support team is always there on the drop of a hat to assist with any questins or issues you have with the program. Very delightful team.

**What do you dislike about Birdeye?**

I wish Birdeye had the ability to send out "texting blasts" for marketing purposes. Also, I do wish Birdeye was able to make more of a "profile" for all contacts. That way you are able to keep a Card on file for runnng payments, and able to customize settings for each contact.

**What problems is Birdeye solving and how is that benefiting you?**

Our clinic had issues keeping organized communication with our patients, and our presence on Google platform was very minimal. Birdeye has helped us gain an ongoing groth of Google reviews which has made up stand out from our local competitors!

**Official Response from Ciera Saldona:**

> Hi Renee, we appreciate you taking the time to review us! 

  ### 15. Multi-Faceted Platform with Lots of Tools

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** May 09, 2024

**What do you like best about Birdeye?**

Provides many of the key features we need as a multi-unit retailer. New leads generated through our website, text-to-pay, online reputation management, and more are all under one umbrella, with plenty of reporting options. This is a daily login for the majority of our team, and it’s been great for lead engagement.

**What do you dislike about Birdeye?**

When we first set up our account, we requested a few custom programming features and expected they would be completed fairly quickly. In reality, they took much longer than anticipated. My suggestion is to start with the core product and build from there, although they did ultimately finish the project. At times, there can be a lag in getting requests fulfilled through account reps, so client support is usually the better route for resolving issues. Overall, your rep can really make or break your experience with this platform.

**What problems is Birdeye solving and how is that benefiting you?**

Live webchat via text (for the customer) lets our teams connect with customers in real time and close more sales. The online review management tools help us monitor multiple listings in one place, so we can respond quickly and stay on top of feedback. Textable, secure payment links also make it easier to firm up deals with people on the other side of the state or even the world. Local listing management helps ensure our information stays up to date, so customers can find us easily. Overall, this has increased organic lead generation and driven more conversions.

**Official Response from Ciera Saldona:**

> We apologize for any delays in setting up your account and appreciate your feedback. We're continuously working to improve our processes and deliver a seamless experience for our customers. Please email me at ciera.saldona@birdeye.com so we can address your concerns and resolve promptly. 

  ### 16. Birdeye has helped improve our online reputation for years

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lauren T. | Chief Community Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 07, 2024

**What do you like best about Birdeye?**

I love the review generation tools. We run apartment communities and wanted to increase the amount of Google reviews and bring up our scores. We needed a system that would be easy to use. Reema has been wonderful to work with as well. She provides great support for questions or problems I had while learning how to use Birdeye. This is now our 3rd year working with Birdeye. We are partnering wqith Sahil who is knowledgeable and friendly. He helps me with coordinating review request campaigns at my different rental properties.

**What do you dislike about Birdeye?**

I don't like having to resize photos for posts that I am sharing to Insta and FB. I wish it was automatic.

The calls can get sales-y. We do not want more products than we have had.

**What problems is Birdeye solving and how is that benefiting you?**

I like that all my social media posts can be done in one dashboard. I also really like that I can add a widget for live chat, and a widget for our good reviews to automatically integrate onto my websites.

I am most impressed with how easy it is to send review requests to our residents. The templates are easy to use and straightforward. I LOVE that if someone is having a bad experience they can give us private feedback so we can rectify the solution.

New: I love the widget that gets our 4 and 5-star reviews on our website. It makes a difference when people see those!

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye. We're glad to hear that the review generation tools have helped increase the amount of Google reviews for your apartment communities. We're sorry to hear about the inconvenience with resizing photos for posts, and we will take your feedback into account for future enhancements.

  ### 17. Efficient Reputation Management with Minor Sentiment Glitches

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jen B. | Field Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about Birdeye?**

I really like Birdeye's ability to consolidate reviews from multiple platforms, it saves me from having to manually gather reviews from different places. I also find the AI sentiment summary quite helpful as it gives a good overview of recent review sentiment, helping me understand how recent clients feel about their experiences with the business.

**What do you dislike about Birdeye?**

I wish the AI summary gave you options to choose timeframes, like pulling sentiment for a full quarter instead of just the last 100 reviews. Sometimes it also doesn't gauge sentiment correctly which can skew results, even when regularly reported.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye consolidates reviews from multiple platforms, eliminating the need to gather them individually. The AI sentiment summary gives a good overview of client feedback, helping me understand how recent clients feel about their experiences.

  ### 18. Easy to Use and Quick Results

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer B. | Author, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 13, 2024

**What do you like best about Birdeye?**

Birdeye is very easy to use. By placing just the phone number, the review is sent to the client via text. Super-simple and responses are quick.  Once the client is through, there's no delay. We can see the review as soon as it posts.

**What do you dislike about Birdeye?**

There is a facebook option is helpful for company and firms that allow those, but since we do not use it it don't have a benefit and can sometimes confuse the clients.  Other than that, no complaints.

**What problems is Birdeye solving and how is that benefiting you?**

We were not getting as many online and google reviews as we were sending out.  With Birdeyes, we're able to send them to the client while on the phone, help with complete it if needed (Usually it's not needed, though) and we've seen a major uptick in our reviews.

  ### 19. Necessary Business tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** David M. | Data Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** August 12, 2025

**What do you like best about Birdeye?**

ChatGPT said:
We love using a company like Birdeye because it helps us easily collect, manage, and showcase customer reviews, boosting our online reputation and building trust with potential customers.

**What do you dislike about Birdeye?**

One downside we’ve noticed with using Birdeye is that it can feel expensive for the feature set

**What problems is Birdeye solving and how is that benefiting you?**

Instead of juggling multiple platforms, Birdeye brings Google, Facebook, Yelp, and other review sources into one dashboard. This saves time, reduces missed feedback, and ensures we respond promptly.

  ### 20. Highly recommended for any business looking to streamline their review management process!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Danielle H. | Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** March 18, 2025

**What do you like best about Birdeye?**

What I like best about Birdeye is how simple it makes something that could easily feel overwhelming. Having one login where I can see and respond to all of our reviews in one place is a game changer. I don’t have to bounce between platforms or worry that I missed a Google or Facebook review. Everything is centralized, organized, and easy to manage, which saves me a ton of time.

I also really love the AI response feature. It helps me craft thoughtful, professional responses quickly without sounding robotic. It gives me a strong starting point that I can personalize, which is especially helpful on busy days when I still want to make sure every client feels acknowledged.

The built in prompts are another huge bonus. They take the guesswork out of responding and help ensure consistency across all of our replies. It makes it easy to stay on brand and make sure every review, whether it’s glowing or constructive, gets a timely and polished response.

Overall, Birdeye has streamlined our entire review management process and made it so much more efficient. It helps us stay engaged with our clients while saving time, which is exactly what we need.

**What do you dislike about Birdeye?**

One thing I dislike about Birdeye is the limitation on AI response attempts. I wish we had more than five chances to generate responses, especially when trying to fine tune the tone. A lot of the AI replies feel very similar, even when using the regenerate option, so having more variety or additional attempts would make the feature even more helpful and dynamic.

**What problems is Birdeye solving and how is that benefiting you?**

Birdseye is saving me time by not having to log onto different platforms each day to manage reviews.

  ### 21. Organized Data and Messaging That Makes Customer Complaints a Breeze

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christian G. | Community Engagement Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

The data collected is very organized and easy to use for valuable improvements in business. Customers appreciate being able to connect with us via a messaging software and it makes resolving customer complaints a breeze.

**What do you dislike about Birdeye?**

There aren't many downsides, but if I had to mention one I would say that there are certain things you can see on mobile that you can't see on the desktop view.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes it easier than ever to review multiple platforms at once and hear from all customers in an organized and concise way. The analytics, dashboard, and overall flow of Birdeye cuts out the need to have dozens of tabs open to sort through customer reviews. This makes it much easier to navigate customer complaints and positive reviews.

  ### 22. Simple & Quick Review Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley A. | Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** August 11, 2025

**What do you like best about Birdeye?**

Birdeye is a fantastic platform! It’s very easy to use and makes managing multiple locations feel seamless. The reporting dashboards are straightforward to navigate, highly customizable, and they give me exactly the insights I need. On top of that, being able to set up automated reports saves me time and helps me stay informed without extra effort. The AI tool also makes responding fast and effortless.

**What do you dislike about Birdeye?**

The only downside is that there’s currently just one notification setting (daily, weekly summary, etc.). I’d really appreciate more flexibility—like getting immediate notifications for negative reviews so we can address them right away, while still receiving a weekly summary of positive reviews broken down by location. There are work-arounds, but aside from that, I don’t have any complaints.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has helped us streamline and centralize review management across multiple locations, which saves us time and keeps our approach to customer feedback consistent. It also makes it easier to respond quickly to negative experiences before they escalate, helping protect our reputation while improving overall client satisfaction.

  ### 23. A good resource for listings, rep mgmt, & social.  |  Update 2026 : Some issues with support.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Erica M. | Associate Director of Branding and Communications, Hospital & Health Care, Enterprise (> 1000 emp.)

**Reviewed Date:** May 02, 2024

**What do you like best about Birdeye?**

I use Birdeye for social media, listings and reputation management. It has been wonderful to be able to pull all of these different functions into one centralized locations. Our team appreciates a single login to manage these platforms, which can be unwieldy without a platform like this. We use the Birdeye platform daily, and it is a key tool for the work we do.

The integrations and automations that come with Birdeye are also incredibly useful. Generally, we have found the functions to be superior to other options we've used in the past.

The insight tools for reputation management have been particularly exciting for our team. We appreciated the customer support during implementation of review generation setup as well. We have also appreciated support in developing new reports and addressing issues that come up.

We also appreciate that Birdeye allows us to stay compliant with privacy regulations necessary to achieve these goals in our industry.

-----

Review update (Jan 2026): Over time we have continued to enjoy many things about Birdeye but have also experienced some issues. See the rest of the review for details.

**What do you dislike about Birdeye?**

Birdeye's social media management platform feels like there could be significant refinement, Bulk posting is somewhat unweildy. We have seen some improvements from the development team since adding this service on, so I have hope that there will be further improvement over time. There have been a number of errors we have experienced with the social platform, and while most have these been resolved some of the resolutions took a bit longer than we had hoped. 

The reporting features in Birdeye are a bit less customaizable for social media than other platforms our team has tried. The basic reporting is there, but there's a lot to be desired when it comes to detailed engagement metrics and customizability.

There are several other areas of reporting that we have found lacking as core functions of Birdeye, but we have appreciated support in developing these.

Two other functional areas our team wishes were available in the platform are: social ad management and more detailed local search ranking data with extended keyword tracking.

------

Review update (Jan 2026): As stated, over time we have continued to enjoy many things about Birdeye but have also experienced some issues. There are times when our customer support team feels less than helpful. There are some reports that we require that are not in-platform, so we worked with the customer support team to build these in a more manual way. Unfortunately that process has been fraught with issues including several instances where the reports were not completed on time as discussed, delaying our ability to report out critical information to the team.

There are also times where we've asked for something to be completed by our support team and have been assured the in-platform edits would be handled only to discover later they had not been. When starting with Birdeye we were assured that the support would be a core differentiator against other vendors we had used. In some ways, that has been accurate but we have encountered far too many issues with the team not setting things up correctly, not answering questions accurately on lisitngs topics they should be experts in, and needing to be prompted many times to complete tasks they have agreed to complete.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye takes the difficult task of managing over 50 locations worth of online listings and social media profiles and makes it significantly easier and less time-consuming to make updates, post content, and improve our online presence. The review generation, insights function, and automated responses allow us to understand client experience at a new level and ensure that issues are addressed by the correct team. For a consolidated social media, online listings and reputation management platform it's the best I've used to date. Birdeye also allows us to stay compliant with privacy regulations necessary to acheive these goals in our industry.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye! We're glad to hear that our platform has been instrumental in streamlining your daily tasks and providing valuable insights for reputation management. We understand your feedback on the social media management platform and reporting features, and we're committed to making ongoing improvements to meet the needs of our users.

  ### 24. Effortless Social Media Management and Review Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about Birdeye?**

Birdeye has lots of amazing features that help to bring everything together in one place for your business. It's easy to use and easy to learn. I specifically love the ease of seeing all of our reviews and social media statistics for our clients all in one place. All of the new AI features are very helpful and make our day to day tasks much easier!

**What do you dislike about Birdeye?**

Birdeye can be a little glitchy at times, but the support team usually comes through and helps resolve it. I also wish that when I’m creating social media posts, it would automatically pull in any pictures or featured images from links I paste into the post builder, instead of making me upload them manually.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us not only generate unique social media content, but also support our clients’ SEO through reputation and listing management. We can send review requests to recent clients and then respond to those reviews, all in one place, which keeps the whole process organized and easy to manage.

  ### 25. Transparent Reviews and Flexible Tools for Customer Communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kenon F. | Director of New Store Openings, Enterprise (> 1000 emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about Birdeye?**

I love the transparency around reviews, the easily adaptable tools that let me communicate directly with our customers, and the fact that I can create and send review requests. It also provides the data I need to better train and mentor my employees.

**What do you dislike about Birdeye?**

I don’t have the ability to easily remove reviews when they appear on the wrong office pages or when they’re clearly fraudulent. I also wish there were a smoother, more direct way to communicate with the right contacts so a review can be removed.

**What problems is Birdeye solving and how is that benefiting you?**

Currently, the main problem that Birdeye solves for us is providing a direct-to-customer link for negative reviews. When a customer is upset, they’re less likely to answer the phone if we reach out to them directly. By utilizing Birdeye, we’re able to communicate with the customer in a way that feels like a third party, which helps us address and handle both negative and positive situations appropriately.

  ### 26. Effective Solution for Monitoring and Responding to Customer Feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ally P. | Marketing AI & Automation Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

Birdeye gives Fischer Homes a centralized, easy-to-use platform to manage online reviews and customer feedback across multiple locations. It helps ensure our teams stay responsive and consistent in how we engage with homeowners and prospects. The most helpful aspect of Birdeye is the ability to monitor, respond to, and analyze reviews from multiple sites in one place. Automated review requests help increase review volume, while reporting and sentiment insights make it easier to identify trends, highlight wins, and address issues proactively across markets.

**What do you dislike about Birdeye?**

One ongoing challenge—largely industry-wide for new construction—is getting new communities and locations accurately added and reflected on online maps and listing platforms. This can create delays or inconsistencies in visibility for newly opened Fischer Homes communities. I’ve previously submitted a proposal to Birdeye around improving support for this process, but it did not move forward.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves the challenge of managing online reputation and customer feedback across multiple communities and markets in one centralized platform. For Fischer Homes, this improves visibility into homeowner sentiment, ensures timely responses to reviews, and helps maintain a consistent brand presence. The insights and reporting allow teams to identify trends, address concerns more quickly, and reinforce positive customer experiences across locations.

  ### 27. Great Review Reporting and Easy Social Post Creation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kiley R. | Associate Director of Sales & Communications, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

The reports surrounding reviews are great for pulling data as needed or historically. It is easy to create reports and to create social media posts

**What do you dislike about Birdeye?**

I dislike that you can’t always respond to a direct message. Often, the reply field is greyed out with a message that says “user is not currently active on messanger.” It was explained to me that the person may have closed out of the app, meaning it isn’t running in the background. This makes it hard to respond promptly and leaves the queue full of messages that still need a response, so I have to keep circling back to check whether I can finally reply. Also, in message threads, we can always see our auto-reply, but we can’t always see the customer’s initial message.

**What problems is Birdeye solving and how is that benefiting you?**

I like being able to view reviews across all locations, and then narrow the reports down to a specific location and date range. It’s also helpful that I can pull historical data from before we added a location to our collection.

  ### 28. Birdeye is not just a Review Software! It's innovative platform offers powerful marketing tools.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mary R. | Internet Marketing Manager / SEO Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2021

**What do you like best about Birdeye?**

From our first interaction with Birdeye, our conversations were very thorough and the reps were extremely helpful and kind. The Birdeye interface is user-friendly and includes lots of interesting options, and it continually offers upgrades. Navigating through the interface is straightforward, for the most part. When I do have questions, our team is very responsive! Honestly no other vendor is as responsive as Birdeye is!

Each team at our 11 transmission shops has fully embraced the software, and we've seen our reviews increase by approximately 406%. Birdeye's leadership / customer service team is always very responsive, friendly, and happy to review/implement modifications I've recommended, if possible. The AI options are wonderful as it provides really cool options, and are extremely user-friendly! These AI options save lots of time! Would definitely recommend this software to anyone who needs help getting and managing reviews, as well as popular business listings!!

We send out text review requests daily!

Each of our 11 locations has its own requirements, and most already use software with overlapping features—so we don’t use every option offered. Birdeye continues to be on the cutting edge of adding new features. I've been honored to help 'test' a few features and provide them valuable feedback. If you don't have time to keep up with online Marketing, Birdeye fills that void by offering add-ons that make reporting and online marketing easier to manage!

**What do you dislike about Birdeye?**

The AI review response suggestions could be improved by including keyword phrases to help with “Google Juice,” and by adding the city within the response. For example: “Our transmission shop in Memphis TN.”

The “Listings AI” is about 85% ineffective for our business. We are not an “auto repair shop,” and most of the suggestions aren’t relevant to what we do. That said, it did bring attention to places where an alternate URL was listed, and we were able to correct that, which was helpful.

The “reports” feature is confusing—especially the section that shows the number of email messages sent. For our company, that number always seems off. There are also too many columns, and the labels are very confusing. Renaming more of the columns in a more user-friendly way would help a lot. I often have to reach out to customer service because the column names are not truly indicative of what stat they’re providing (at least to me).

IF Yelp ever allowed Birdeye to include their reviews, without paying, it would be nice! We don’t get enough Yelp reviews to justify paying—and most Yelpers are complainers—so right now, we don’t want more Yelp reviews.

The Google Business Profile “Ask for Directions” stats really should not be displayed, because this stat is inaccurate. I can confirm this with my own business: no one has ever showed up at my door, yet Google reports that ~48 people ask for directions each month. That’s wildly inaccurate. Please remove this from your stats—it makes me question other stats when I see this and know that no one has ever knocked on my door.

The scheduling feature is a valuable addition, but we only use Facebook, and we already use the scheduling feature on the site. If we used more social media venues, it would be much more helpful.

**Recommendations to others considering Birdeye:**

The training is well worth the time! Use the reports as they tell a great story, and give you ideas on how to improve or modify things.

**What problems is Birdeye solving and how is that benefiting you?**

Before we started using Birdeye, our General Managers and front desk staff rarely made it a priority to ask for reviews, no matter how often we encouraged them. Since investing in this software, the owner now expects everyone to use it consistently. Collecting reviews regularly has not only strengthened our reputation, but has also helped us stay competitive—especially during slower times. We’re hopeful that the positive feedback we’ve built up will encourage new prospects to choose our business. In fact, one of our locations made it a priority to increase their reviews last year, and they had a great year, compared to the last 5 years! They now understand how great reviews help prospects make their final decision.

From the Admin area, I can monitor which of our 11 shops are sending out emails, but I still struggle to get them to consistently request customers’ email addresses. I think this would improve our chances of receiving more reviews. Even with my monthly reminders, only two shops reliably ask for email addresses. The others say customers worry about getting too many emails, even though I explain that Birdeye only sends a single reminder if a review hasn’t been left. I keep wondering whether adding some “helper text” in the email reminder—reassuring customers they’ll only receive one email—might make a difference. Any advice or suggestions would be greatly appreciated. Has anyone tried using helper text for this purpose, or has it been considered?

I like the 'reports' feature so I can compare the 11 shops and share the reports monthly with the team.

Our leadership and customer service team at Birdeye always share great tips and recommendations whenever I reach out. They’re fantastic—very responsive and genuinely helpful. If I ask, they’ll send follow-up emails with screenshots and they always offer to set up a call if I need more clarification.

The AI responses are outstanding. I use them and tweak them as needed, but when I’m dealing with “brain fog,” they’re especially helpful and give me a variety of options, which I really appreciate. I love having choices for responses that can be professional, more detailed, comical, and so on.

**Official Response from Ciera Saldona:**

> Thanks for your feedback Mary! We are happy to hear that your team is embracing the platform and enjoying BirdAI! 

  ### 29. Effective Visibility and Review Boost with Minor Texting Limitations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Social Magnet P. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Birdeye?**

I like that Birdeye provides a simple way to reach out to clients, and it has a built-in campaign feature. Once I build the campaign, I can just sit back and watch it work for me. The functionality is great because it can execute things without me needing to trigger it every day. Once everything is set up and connected with social media and integrations, Birdeye works consistently without needing daily attention.

**What do you dislike about Birdeye?**

My only beef with them is their texting functionality. They don't allow you to schedule texting campaigns any more than a few hours in advance. You're not able to set it to text multiple days or weeks into the future. You have to go in based and do it on a daily basis.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to help our clients get more visibility with listings and to generate more reviews for their websites and Google listings, increasing their online presence.

  ### 30. Birdeye helps us optimize all of our services!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Peggy P. | Digital Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 20, 2023

**What do you like best about Birdeye?**

If there are ever any problems, contacting support is so fast and easy.  They respond right away, and usually resolve the problem as much as they can for us!  That's incredibly helpful.  Then they follow up to make sure the issue is resolved.

**What do you dislike about Birdeye?**

I wish there were more reports but other than that, they're the best.

**What problems is Birdeye solving and how is that benefiting you?**

Helping us to find listing errors.  Solving our Listing management.  Providing 50 listings for our clients, and providing additional data and reports that we can't get from Google.  We can also sync and correct the business listings in one place, so that's been very efficient.

  ### 31. Easy-to-Use All-in-One Platform with Excellent Review Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lindsey T. | Social Media Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Birdeye?**

Birdeye is fairly easy to use and navigate once you’re in the platform and comfortable with all the tools. It offers so many different features, which is a big plus because we don’t need multiple software for different tasks - they’re all available on one website.

One of my favorite features Birdeye offers is review management. It’s really convenient to have auto-replies set up for our Google reviews, so I don’t have to constantly monitor them after hours, on weekends, or on my days off. I also like that if we receive a negative review that doesn’t trigger an auto-reply, Birdeye provides reply suggestions tailored to that specific review. That gives me a solid starting point to craft my own response. Customer support is also very helpful, and they're easy to reach when I have questions or need assistance.

**What do you dislike about Birdeye?**

One of my main pain points with Birdeye is connecting our Instagram account. Our Facebook and Instagram accounts aren’t linked (which is a separate issue outside of Birdeye’s control), so I haven’t been able to integrate Instagram because Birdeye requires an Instagram login through Facebook. I wish there were an option to sign in to Instagram separately, without going through Facebook, so I could manage all of our social media accounts within one piece of software. I realize this is a fairly unique situation, so while it’s a real frustration for me, it’s probably not a problem for most other users.

**What problems is Birdeye solving and how is that benefiting you?**

One of the main problems Birdeye solves for me is review management. It’s especially convenient to have auto-reply rules in place, so reviews still receive timely responses, whether it’s after work hours, on weekends, or during personal time off. Birdeye also notifies me whenever we receive a new review, so if a negative review comes in and needs immediate attention while I’m out of the office, I can see it right away and contact the appropriate personnel to reach out to the member and work toward resolving the situation. This helps us maintain our online reputation. On top of that, I sometimes hit a creative block with social media, and I’m not sure what to post or how to word it, so I’ll refer to the AI post suggestions to spark new ideas.

  ### 32. Effortless Review Management with User-Friendly Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** April J. | Public Relations and Reputation Management Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** December 30, 2025

**What do you like best about Birdeye?**

Birdeye is very user-friendly and offers convenient filtering options, making it easy to find exactly what you need without hassle. I find it extremely helpful to be able to view, track, monitor, update, respond to, and manage reviews from all platforms and locations, all on a single page. I use Birdeye daily. It is easy to integrate a new business profile and link it to my Birdeye profile. I would also like to mention that the customer support team, the IT team, and the reps at Birdeye are nothing short of spectacular.

**What do you dislike about Birdeye?**

I wish there were more customizable features available for easier access and improved layout options. It would also be helpful to have additional ways to organize tickets and reviews beyond just creating tags—perhaps with pre-made or automated tags, as well as color-coordinated features. Additionally, I would appreciate a feature that lets me send email reminders to specific employees who forget to leave notes on tickets, so they are reminded about the urgency of our ticket follow-ups.

**What problems is Birdeye solving and how is that benefiting you?**

I have only had minor technical problems, and they have been resolved promptly. I have no outstanding issues.

  ### 33. Exceptional Support and Robust Features for Multi-Location Businesses

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jered S. | Senior Digital Marketing Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** December 23, 2025

**What do you like best about Birdeye?**

They offer excellent customer support and have helped accelerate many processes for large, multi-location businesses like mine. The platform includes a variety of features that benefit my entire organization, ranging from reputation management to listings management.

**What do you dislike about Birdeye?**

The Birdeye platform does have a bit of a learning curve. I also wish it offered the ability to create new listings, as currently, there is some manual work involved.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is solving the problem of inconsistent and outdated business listings across multiple online directories. Managing listings manually is time-consuming and makes it easy for incorrect information—like hours, addresses, or phone numbers—to slip through.

By using Birdeye, I’m able to manage all of our business listings from one place and keep our information accurate and consistent everywhere it appears online. This improves our visibility in local search, reduces customer confusion, and helps ensure potential customers can easily find and contact us.

Overall, Birdeye saves me time, gives me confidence that our listings are always up to date, and directly supports better local discoverability and customer trust.

  ### 34. Centralized Reputation Management That Saves Time and Drives Consistency

**Rating:** 4.5/5.0 stars

**Reviewed by:** Allison H. | Vice President, Marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** December 23, 2025

**What do you like best about Birdeye?**

Birdeye brings multiple reputation and patient-engagement tools into one centralized platform, which is especially valuable for multi-location organizations. The ability to manage reviews, listings, messaging, and insights across dozens of locations in a single dashboard saves significant time and creates consistency. The reporting and visibility into patient feedback help us quickly identify trends and opportunities at both the practice and enterprise level.

**What do you dislike about Birdeye?**

Some features can feel overwhelming at first due to the breadth of the platform, and not every tool is equally intuitive out of the box. For teams that don’t use the platform daily, ongoing training and enablement are important to ensure adoption. Additionally, certain workflows could benefit from more customization to better fit healthcare-specific nuances.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us solve the challenge of managing online reputation and patient communication at scale. By centralizing reviews, listings, and feedback, we can ensure accurate information across locations, respond to patients more quickly, and proactively address experience gaps. This has improved operational visibility, strengthened local SEO, and supported more consistent patient engagement across our network, ultimately contributing to trust, growth, and brand consistency.

  ### 35. Effortless Google Profile Management with Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris N. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 05, 2025

**What do you like best about Birdeye?**

BirdEye makes managing our Google Business Profile feel surprisingly smooth, something that is rare in the local SEO world. The platform handles reviews, listings, and updates in one place, which saves a lot of time. The support team stands out, especially Heidi, whose guidance has been consistently clear and quick. When something needs attention, she treats it like a real priority, which makes the whole experience feel more reliable.

**What do you dislike about Birdeye?**

The main gap for me is the lack of a heat map for service area businesses. Since my client relies on clear visibility into how we perform across different neighborhoods, a heat map would add real value. Everything else works well, this one missing piece just limits how precisely we can analyze our local reach.

**What problems is Birdeye solving and how is that benefiting you?**

BirdEye gives us a single place to manage our reputation and local search presence, which used to be scattered across several tools. It keeps our Google Business Profile accurate, helps us respond to reviews quickly, and makes it easier to understand how customers are finding us.

  ### 36. Convenient with Strong Automation, But Questionable Value

**Rating:** 4.5/5.0 stars

**Reviewed by:** Luke X. | Senior Principal Scientist, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 02, 2026

**What do you like best about Birdeye?**

I like the convenience and the widgets that enhance my experience and review presence with Birdeye. It's convenient and I find the customer service to be good. I appreciate the review widget that I can add to my website via HTML code.

**What do you dislike about Birdeye?**

I think the value is somewhat questionable at that price point.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye for automation and an easier workflow. It's convenient with widgets enhancing the review presence.

**Official Response from Ciera Saldona:**

> We're glad to hear that you find Birdeye to be a nice and clean platform with a beneficial contact journey. We appreciate your feedback about the widget for reviews and will work to improve its functionality.

  ### 37. Powerful Review Management with Some Listing Consistency Challenges

**Rating:** 3.5/5.0 stars

**Reviewed by:** Cyn C. | Marketing & Business Development Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

You can easily send review campaigns with automated follow-up communication, giving clients a seamless and hassle-free way to write and submit reviews, while managing and responding to all client reviews, emails, SMS messages, and calls from one centralized platform—all backed by highly responsive client service.

**What do you dislike about Birdeye?**

I’ve experienced ongoing issues with listings not being updated consistently across all directories, which has been frustrating. Even when the issue was marked as resolved, I had to personally test and confirm that it wasn’t fully fixed, and then raise the concern again.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes it easy to collect and respond to client reviews. They’ve helped us significantly increase the number of reviews we receive and manage our listings more effectively, which has contributed to improved local SEO.

  ### 38. Efficient communcation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karen C. | Paralegal, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 23, 2025

**What do you like best about Birdeye?**

Birdeye is the best because it encourages smooth and effective communication by enabling access to/from our clients on a 24/7 basis. Given the busy schedules of our clients, Birdeye has allowed us to securely communicate important information to them on a regular basis. I use Birdeye every day because of this so it's comforting to know that I don't have to rely on phone calls or emails to get to our client. Additionally, I have often have clients appreciate the effectiveness of Birdeye to receive information at any time, including details of a specific meeting they might have or daily updates on their case.

Update: I still use Birdeye heavily on a daily basis to communicate with our clients so i really enjoy its accessibility for all.

**What do you dislike about Birdeye?**

Birdeye should implement read notifications to let us know when our clients have been informed of the information relayed to them. I feel like this would enhance the customer experience by letting them know that we review each message in a timely matter.

Update: I feel like a notification feature, for clients assigned to an individual, should still be introduced. It could make the accessibility feature more efficient.

**What problems is Birdeye solving and how is that benefiting you?**

Effective communication.

  ### 39. Seamless SEO Boost with Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Raven V. | Digital Content Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** February 12, 2025

**What do you like best about Birdeye?**

I love the team assigned to Total Care; the agents are fantastic and provide incredible support, making our experience with Birdeye extremely positive. The ease of navigating the website is another aspect I appreciate greatly, as it’s straightforward for me or any team member to access our listings, change settings, or integrate our review widget seamlessly into our website. This simplicity extends to all functions we need, creating a user-friendly environment where everything is accessible and usable for our team.

**What do you dislike about Birdeye?**

I am having some issues with the AI features of Birdeye, particularly the listings AI and review AI. These features are relatively new and still in beta testing, which means there are several kinks that need to be worked out. For example, the outputs for listings optimization are not always accurate and do not always align with our business and website, which requires me to make edits. Moreover, the system is highly automated, leaving me with limited control over the process as a client. However, I understand that these features are in beta and improvements are expected.

**What problems is Birdeye solving and how is that benefiting you?**

We use Birdeye for sentiment and review management, enhancing patient engagement. It helps optimize insights for SEO, leading to over 10,000 five-star patient reviews, and provides easy navigation and integration with our website.

  ### 40. Great places to see reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kristina D. | Store Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 23, 2023

**What do you like best about Birdeye?**

Being able to search for reviews during a certain time frame is a wonderful feature

**What do you dislike about Birdeye?**

Not anything additional at this time I can think of.

**What problems is Birdeye solving and how is that benefiting you?**

I'm now able to look at my Google and yelp reviews in 1 place.

  ### 41. Automated Review Requests & Centralized Monitoring That Boost Online Reviews

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.)

**Reviewed Date:** January 14, 2026

**What do you like best about Birdeye?**

Enables brand consistency while still allowing local-level responses. Centralized review monitoring across Google, Facebook, and more—no need to log into multiple platforms. Quick response tools make it easy to reply to reviews promptly, improving customer trust.

**What do you dislike about Birdeye?**

Lower than expected review volume. Does not integrate our software program to automatically populate customer's contact information.

**What problems is Birdeye solving and how is that benefiting you?**

We we're trying to send review requests to customers but they would not deliver. Birdeye support fixed this for us.

  ### 42. Easy-to-Use Platform with a Helpful Team

**Rating:** 4.5/5.0 stars

**Reviewed by:** aolany d. | Marketing Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 16, 2026

**What do you like best about Birdeye?**

The ease of the platform and our helpful team

**What do you dislike about Birdeye?**

Sometimes the filters don't save when pulling metrics

**What problems is Birdeye solving and how is that benefiting you?**

Loan officers are discovering issues with their GMB platform and using metrics to discover errors.

**Official Response from Ciera Saldona:**

> We're glad to hear that you find our platform easy to use and that our team has been helpful for you. We apologize for the inconvenience with the filters not saving properly, and we'll work on improving this feature. Thank you for sharing your experience with us!

  ### 43. Fantastic Resource

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tristan T. | Hospital Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** December 24, 2024

**What do you like best about Birdeye?**

It's simple to use, easy to navigate, and has everything you need with no clutter! Makes reputation management a breeze!

I really like that I can answer reviews directly on the platform, and that I don't have to navigate away to do so. Birdeye account support has always been very supportive and responsive with all our needs, which is greatly appreciated!

**What do you dislike about Birdeye?**

One small suggestion I'd like to see: If there was a direct link in the notification emails to take you straight to the review to be answered, that would be great!

I'd also like to see a greater selection of canned responses, but that's a very minor point.

**What problems is Birdeye solving and how is that benefiting you?**

It's giving me all my reviews in one place, making it so I don't have to navigate to a dozen different sites to answer my reviews. It also keeps stock answers pre-loaded, so I don't have to make a document where I keep them myself!

It also gives me concise, easy-to-find data on where my reviews are coming from, and how we appear in general on the internet.

**Official Response from Ciera Saldona:**

> We're delighted to hear that Birdeye is helping you consolidate your reviews and streamline your review response process. We're committed to providing a seamless and efficient platform for managing your online reputation.

  ### 44. Decent automated review replies, but awful outsourced customer support & features like Listings AI.

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** January 30, 2026

**What do you like best about Birdeye?**

I like the automated review response feature for Reviews AI. It cycles through 10 templates to respond to positive reviews, and notifies me about negative reviews so that I can personally respond to those. It has only malfunctioned two or three times. I don't need the review generation aspect, so we don't use it. We get thousands of reviews even before Birdeye, so the automated response is the only essential aspect needed for us.

**What do you dislike about Birdeye?**

The customer support can be awful. They outsource to Idia. I started with a great support rep, but then the next one was awful! Just an awful guy who didn't care. To make that worse, it took them months to replace him. That guy should have been fired. Also, they advertise that their Listings AI feature will maintain your listings' accuracy across 43 platforms. They did not make sure this was working for months, while we were paying for the service. They lied about it working, and I had to send them multiple emails pinpointing all the errors this feature was not correcting. I still do not trust this feature. Our SEO is dropping every year with Birdeye.

**What problems is Birdeye solving and how is that benefiting you?**

Just the automated review responses. I don't feel the rest is doing anything, or worth the extra money. And I don't trust the Listings AI, or the customer service reps.

**Official Response from Ciera Saldona:**

> Hi, thank you for the candid feedback. I’m sorry for the support inconsistency, the delay you experienced, and the frustration around Listings AI and SEO performance. That’s not the experience we aim to deliver, and I understand why this has eroded trust.

I’d like to dig in with our team, review your listings sync history, confirm what was and wasn’t updating, and look at your SEO trend line alongside any recent changes. I’ll also assign a single point of contact so you’re not bounced between reps.

If you’re open to it, please email me your business name and the email on the account so I can locate your record and follow up in writing with a clear plan. You can reach me at ciera.saldona@birdeye.com. We appreciate you raising this and want to make it right.

  ### 45. Effortless Review Management with Top-Notch Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Caitlin P. | Marketing Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 13, 2025

**What do you like best about Birdeye?**

Birdeye is an easy platform to navigate, and I love that it funnels all review channels into one user-friendly dashboard. I also appreciate how it automatically updates listings across multiple platforms, allowing me to edit and publish directly within the dashboard. The platform offers a wide range of tools and consistently keeps up with industry trends, recently providing solutions for how businesses can be discovered through AI chat functions. Their dedicated success representatives are attentive, responsive, and always ready to help with any issues that arise.

**What do you dislike about Birdeye?**

I wish there were an easier way to filter unread messages and those that still need a response, instead of having to scroll and search for the small blue dot.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye streamlines all of our locations’ review platforms into one centralized dashboard, making it easy to monitor and manage feedback in one place. It also responds to positive reviews on our behalf, saving time and maintaining consistent engagement. Additionally, the chatbot feature helps reduce the number of incoming calls by answering simple questions, allowing our team to focus on more complex or urgent needs.

  ### 46. User-Friendly, Efficient Platform with Smooth Integrations and Helpful Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kayla B. | Customer Service Representative, Enterprise (> 1000 emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Birdeye?**

What I like best about Birdeye is how user-friendly and efficient the platform is overall. The interface is intuitive, which makes it easy to navigate and use daily without a steep learning curve. Implementation was straightforward, and getting started did not require extensive training or technical support. I also value the level of customer support available. When questions come up, responses are timely and helpful. I use Birdeye frequently because it offers a wide range of features in one place, reducing the need for multiple tools. Additionally, its ability to integrate smoothly with other systems makes it easy to fit into existing workflows without disruption.

**What do you dislike about Birdeye?**

While Birdeye is very user-friendly overall, some features take time to fully understand due to number of tools available in the platform. At times, the dashboard can feel slightly overwhelming for new users. Additionally, certain integrations or advanced settings require extra configuration, which may be challenging without guidance. Lastly, while customer support is helpful, quicker access to self-help resources or in-app tips could further improve the user experience.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves the challenge of managing customer feedback and communication across multiple platforms, which can be difficult in a service-based business like pest control. It allows us to monitor and respond to reviews, messages, and customer concerns from one centralized location, helping us stay responsive and professional. This benefits me by saving time, improving follow-up with customers, and protecting our online reputation, which is critical when customers are choosing a local pest control provider they can trust.

  ### 47. Organized, Helpful, efficient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2021

**What do you like best about Birdeye?**

Birdeye significantly streamlines our review management process. Key features like tagging - enables efficient tracking of responses and pending information. Consolidating reviews from various ILS platforms into a single hub simplifies reputation management. The customizable survey option empowers us to gather valuable feedback from residents and prospects. Importantly, Birdeye facilitates seamless access for all our teams, allowing them to send reviews and view property-specific feedback, enhancing overall team efficiency.

**What do you dislike about Birdeye?**

I do not like that some of the reviews from different ILS platforms do not show up. Sometimes reviews take longer to show in the dashboard or do not show at all. When pictures are added to the reviews, and when additional comments are left on reviews, they do not show up.

**Recommendations to others considering Birdeye:**

Become familiar with the platform, and all of the ways to use the data to your company's advantage.

**What problems is Birdeye solving and how is that benefiting you?**

By using Birdeye, I am able to see all of my reviews in one central area and respond to them in a timely manner. As a company reviews are extremely important to the presence of our brand. 
Having the option within the Birdeye platform for our team members to be able to send out review invites is extremely important as they are the ones engaging with residents and leads on a day-to-day basis. 
We have also created surveys and set up different triggers that will send out based on different actions and this is also very useful for garnishing feedback.

  ### 48. Exactly what i hoped for and constantly improving.

**Rating:** 5.0/5.0 stars

**Reviewed by:** John L. | Marketing Insights Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** January 14, 2025

**What do you like best about Birdeye?**

Birdeye tracking tracks our brand reviews seamlessly across all locations, and it makes it easy to report on our performance to key stakeholders.

**What do you dislike about Birdeye?**

Some of Birdeye’s reporting feels limited when it comes to creating the custom reports we need. The feature request process also moves slowly. This usually isn’t a major issue, since many of the out-of-the-box features require very little customization. Still, when we do need a specific report, getting it finalized can be a daunting and time-consuming process.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye’s suite of tools has consolidated the tools we previously used across multiple vendors, and now we’re able to monitor our brand reputation and manage member outreach from a single platform.

  ### 49. Effortless Social Media Scheduling with Birdeye

**Rating:** 4.0/5.0 stars

**Reviewed by:** Alex S. | Marketing Assisstant, Enterprise (> 1000 emp.)

**Reviewed Date:** November 24, 2025

**What do you like best about Birdeye?**

Scheduling social media posts for our business has been really easy thanks to Birdeye. Also love their reporting pages

**What do you dislike about Birdeye?**

Personally I would prefer some more insights in to how social posts are performing. Maybe examples of AI posts in the calender?

**What problems is Birdeye solving and how is that benefiting you?**

Controlling multiple social media accounts in the one place is time saving. We can access 8 different franchises and schedule them all from the one place.

  ### 50. Powerful Review Generation Tool That Delivered 700+ Google Reviews for Our Business

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Birdeye?**

Automated review generation: Birdeye makes it seamless to request reviews from satisfied patients via text/email after visits. This leads to a steady stream of authentic 5-star feedback on Google, Facebook, and 200+ sites — far more than manual efforts. Centralized Dashboard for Management: Monitor, respond to, and analyze all reviews/social mentions in one place. The AI integration helps with sentiment analysis, suggested responses (using our brand voice), and quick replies to keep our reputation strong without daily hassle.

**What do you dislike about Birdeye?**

The platform excels at scaling positive reviews and visibility, but the biggest pain points tend to be around flexibility, billing transparency, and support reliability rather than the review tools themselves. I have met with several other reputation management providers, and it's been interesting to compare the feature set and workflow. There have been several new enhancements since joining with Birdeye, but I unfortunately did not find them useful or value-added. 

Instead, I believe the current method for getting positive reviews should be optimized for AI Brand Visibility. It looks like you're already doing it here where you're providing keywords that include customer service words, procedure names for the reviewer to include in their review (almost like using a template). In doing so, that helps build high-value patient feedback for AI models to see when users are running queries. 

Additionally, the negative experiences aren't being captured properly. You should give the reviewer 2 options: thumbs up or thumbs down. Thumbs up connects them to Google or wherever, and thumbs down is a direct DM to the company. The goal is for patients to think they're leaving a negative review on Google when they really aren't.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is solving the disconnect between great clinical care and how that care is perceived online and operationally.

The result for you:
	•	More new patients
	•	Stronger referral relationships
	•	Less administrative friction
	•	Better control as you scale Renovo Endodontic Studio


## Birdeye Discussions
  - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes
  - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes
  - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote
  - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote
  - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote

- [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1629061&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A20%3A32+-0500&secure%5Bsession_id%5D=cccb3a9a-ef78-411f-b4b9-7fdf0d584eff&secure%5Btoken%5D=5010b11dced70c39e3a355a07cd47fe931f2dd46bdd9c9ba32d77d798aa1b206&format=llm_user)
## Birdeye Integrations
  - [1CoreSolution](https://www.g2.com/products/1coresolution/reviews)
  - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews)
  - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews)
  - [AgencyAnalytics](https://www.g2.com/products/agencyanalytics/reviews)
  - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [AppFolio](https://www.g2.com/products/appfolio/reviews)
  - [Apple](https://www.g2.com/products/apple/reviews)
  - [Authenticom](https://www.g2.com/products/authenticom/reviews)
  - [Booker](https://www.g2.com/products/booker/reviews)
  - [Buildertrend](https://www.g2.com/products/buildertrend/reviews)
  - [Business Profile Manager (GBPBM)](https://www.g2.com/products/business-profile-manager-gbpbm/reviews)
  - [Canva](https://www.g2.com/products/canva/reviews)
  - [CareCloud Charts](https://www.g2.com/products/carecloud-charts/reviews)
  - [CareStack](https://www.g2.com/products/carestack/reviews)
  - [ChatBot](https://www.g2.com/products/chatbot/reviews)
  - [Clio Grow](https://www.g2.com/products/clio-grow/reviews)
  - [Cloze](https://www.g2.com/products/cloze/reviews)
  - [Compulink Advantage](https://www.g2.com/products/compulink-advantage/reviews)
  - [Cornerstone Practice Management](https://www.g2.com/products/cornerstone-practice-management/reviews)
  - [Covetrus Avimark](https://www.g2.com/products/covetrus-avimark/reviews)
  - [CurveBuilder](https://www.g2.com/products/curvebuilder/reviews)
  - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews)
  - [DealerSocket](https://www.g2.com/products/dealersocket/reviews)
  - [Denticon](https://www.g2.com/products/denticon/reviews)
  - [Dentrix](https://www.g2.com/products/dentrix/reviews)
  - [Dentrix Ascend](https://www.g2.com/products/dentrix-ascend/reviews)
  - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews)
  - [Domo](https://www.g2.com/products/domo/reviews)
  - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews)
  - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews)
  - [Encompass360](https://www.g2.com/products/ellie-mae-encompass360/reviews)
  - [ezyVet](https://www.g2.com/products/ezyvet/reviews)
  - [Facebook](https://www.g2.com/products/facebook/reviews)
  - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews)
  - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews)
  - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews)
  - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews)
  - [Filevine](https://www.g2.com/products/filevine/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshdesk for G Suite](https://www.g2.com/products/freshdesk-for-g-suite/reviews)
  - [Genysis](https://www.g2.com/products/genysis/reviews)
  - [Glassdoor](https://www.g2.com/products/glassdoor/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google My Business](https://www.g2.com/products/google-my-business/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Gorgias](https://www.g2.com/products/gorgias/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Indeed Employer Branding Hub](https://www.g2.com/products/indeed-employer-branding-hub/reviews)
  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [Internal](https://www.g2.com/products/internal/reviews)
  - [Klara](https://www.g2.com/products/klara/reviews)
  - [Knock CRM](https://www.g2.com/products/knock-crm/reviews)
  - [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews)
  - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews)
  - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews)
  - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews)
  - [MaxAssist](https://www.g2.com/products/maxassist/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews)
  - [Mindbody](https://www.g2.com/products/mindbody/reviews)
  - [MRI Property Management](https://www.g2.com/products/mri-property-management/reviews)
  - [MYOB](https://www.g2.com/products/myob/reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)
  - [NetSuite Python Connector](https://www.g2.com/products/netsuite-python-connector/reviews)
  - [Newbook](https://www.g2.com/products/newbook-pms-newbook/reviews)
  - [NexHealth](https://www.g2.com/products/nexhealth/reviews)
  - [Nexsyis Collision](https://www.g2.com/products/nexsyis-collision/reviews)
  - [Nextech Practice+](https://www.g2.com/products/nextech-nextech-practice/reviews)
  - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews)
  - [Open Dental](https://www.g2.com/products/open-dental/reviews)
  - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [Oracle Netsuite Analytics](https://www.g2.com/products/oracle-netsuite-analytics/reviews)
  - [Oryx Dental Software](https://www.g2.com/products/oryx-dental-software/reviews)
  - [PatientNow](https://www.g2.com/products/patientnow/reviews)
  - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews)
  - [Practice Better](https://www.g2.com/products/practice-better/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [RAD Studio](https://www.g2.com/products/rad-studio/reviews)
  - [Rent Manager](https://www.g2.com/products/rent-manager/reviews)
  - [ResWare](https://www.g2.com/products/resware/reviews)
  - [roommaster](https://www.g2.com/products/roommaster/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [SearchAtlas](https://www.g2.com/products/searchatlas/reviews)
  - [Self Storage Manager](https://www.g2.com/products/self-storage-manager/reviews)
  - [ServiceM8](https://www.g2.com/products/servicem8/reviews)
  - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews)
  - [ServMan Pro](https://www.g2.com/products/servman-pro/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews)
  - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews)
  - [SmartAdvocate](https://www.g2.com/products/smartadvocate/reviews)
  - [Spectora](https://www.g2.com/products/spectora/reviews)
  - [Sprout Social](https://www.g2.com/products/sprout-social/reviews)
  - [storEDGE](https://www.g2.com/products/storable-storedge/reviews)
  - [STORIS Unified Commerce](https://www.g2.com/products/storis-unified-commerce/reviews)
  - [Tiktok](https://www.g2.com/products/tiktok/reviews)
  - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews)
  - [Toast](https://www.g2.com/products/toast/reviews)
  - [Trustpilot](https://www.g2.com/products/trustpilot/reviews)
  - [Valant](https://www.g2.com/products/valant/reviews)
  - [Vocal Video](https://www.g2.com/products/vocal-video/reviews)
  - [Weave](https://www.g2.com/products/chasm-weave/reviews)
  - [WebPT](https://www.g2.com/products/webpt/reviews)
  - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews)
  - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews)
  - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)

## Birdeye Features
**Email Marketing**
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses

**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Code Generation
- Text to Image
- Generative AI
- API
- Natural Language Processing
- Virtual Characters and Avatars
- Content Generation
- Personalization and Recommendation
- Conditional Generation
- Transformer Model
- Automated Image & Video Editing
- Interactive and Co-Creative Systems
- Text Summarization
- Data Augmentation
- Variation Autoencoder Models
- Adversarial Training
- Transfer Learning and Fine-tuning
- Simulation and Scenario Generation
- Creative Design
- AI Copilot
- Prompt Engineering
- Foundation Model

**Additional Functionality**
- Customer Segmentation
- Conversion Tracking
- Post Scheduling
- Automated Scheduling
- Content Management
- Campaign Planning
- Content Library
- Multi-Channel Management
- Campaign Management
- Trend Analysis
- Drag & Drop
- Activity Dashboard
- Customizable Reports
- Multi-Channel Marketing
- Social Promotion
- Data Import/Export
- Contact Management
- Social Media Monitoring
- A/B Testing
- Generative AI
- Customizable Branding
- Email Marketing
- Automated Publishing
- Image Library
- AI Copilot
- Tagging
- Campaign Analytics
- Reporting/Analytics
- Keyword Filtering
- Customizable Templates
- Real-Time Data
- Workflow Management
- Calendar Management
- Data Visualization
- Multi-Campaign
- Social Media Integration
- Multi-Account Management
- Commenting/Notes
- Engagement Tracking
- Third-Party Integrations
- Performance Metrics
- Click Tracking

**Workflow Management**
- Workflow Management

**Customizable Templates**
- Customizable Templates

**Collaboration Tools**
- Collaboration Tools

**LLM Integration**
- LLM Integration

**Brand Voice Training**
- Brand Voice Training

**Content Management**
- Content Management

**AI Disclosure**
- AI Disclosure

**Multiple Output Formats**
- Multiple Output Formats

**Calendar/Reminder System**
- Calendar/Reminder System

**Analytics**
- Analytics

**Content Safety Guardrails**
- Content Safety Guardrails

**Security & Compliance**
- Security & Compliance

**SEO Management**
- SEO Management

**Version Control**
- Version Control

**Online Marketing**
- Landing Pages and Forms
- Dynamic Content
- A/B Testing
- Mobile Optimized
- Search Tracking and Optimization
- Conversion Rate Optimization
- Multivariate Testing
- Customizable Forms

**Messenger**
- Sequencing
- AI
- Video Chat
- Customization Interface
- Generative AI

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- MMS Marketing
- Personalization
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging
- 2-Way Messaging

**Listing Management**
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization

**Payment Processing**
- Encryption
- Credit Card Processing
- Mobile Payments
- Digital Wallet Integration
- Debit/Credit Card Processing
- Online Payments
- Partial Payments
- In-Person Payments
- Digital Wallet Payments

**Local Search Optimization**
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media Integration
- Dashboards and Reporting
- Web Traffic Reporting
- Conversion Tracking
- Click Tracking
- Pageview Tracking
- Content Management
- Advertising Management
- Campaign Management
- Link Management
- Listing Management
- SEO Management
- Reviews Management

**SEO Auditing & Monitoring**
- SEO Alerting
- SEO Auditing
- SEO Change Tracking
- Technical SEO
- Engagement Tracking

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation
- Image Library

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)
- Multi-Language

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Integration with Wearables
- Third-Party Integrations
- Compliance Management
- Multi-Channel Communication
- Calendar Management
- Patient Records Management
- Campaign Management
- Appointment Management
- Self Service Portal
- Intake Management
- Records Management
- Claims Management
- Document Management
- Invoice Management
- Forms Management

**Responses**
- Customization
- Control
- Route To Human

**Collection**
- Authentication
- Review Forms
- Personalization
- Engagement
- Community Q&A

**Feedback Management**
- Tagging
- Custom Reports and Dashboards

**Conversational Platform**
- Personalization
- Contextual Engagement
- Proactive Engagement

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Content Generation - AI Content Creation Platforms**
- Output quality
- Branding
- Performance
- Brand Voice Alignment
- Multimodal Content Generation
- Content Localization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection
- Natural Language Processing
- Simulation and Scenario Generation

**AI Visibility & Tracking**
- AI Mention Tracking
- AI Search Ranking Insights

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration

**Agentic AI - SEO Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language
- Social Media Integration
- Google Analytics Integration

**Agentic AI - Review Management**
- Adaptive Learning
- Natural Language Interaction
- Multi-Language

**Additional Functionality**
- AI Copilot
- Email Alerts
- Customer Segmentation
- Multi-Campaign
- Email Marketing
- Customizable Reports
- Social Advertising
- Widgets
- Reporting & Statistics
- API
- Generative AI
- Campaign Segmentation
- Email Templates
- Search/Filter
- Pre-Approved Content Library
- Surveys & Feedback
- Customer Advocacy
- Data Import/Export
- Social Promotion
- Employee Advocacy
- Activity Dashboard
- Alerts/Notifications
- Filtering
- Real-Time Updates
- Social Media Monitoring
- Customizable Fields
- Customizable Branding
- Email Distribution
- Nonprofit Advocacy
- A/B Testing
- Customizable Templates
- Content Library
- CRM
- Gamification
- Activity Tracking
- Discount Management
- Customer Engagement
- Campaign Management
- Incentive Management
- Campaign Analytics
- Engagement Tracking
- Real-Time Analytics
- Customer Accounts
- Communication Management
- Community Management
- Rewards Management
- Gift Card Management
- Multi-Channel Marketing
- User Management
- Visual Analytics
- Feedback Management
- Social Engagement
- Event Triggered Actions
- Loyalty Program
- Campaign Planning
- Rewards Program
- Advocate Management
- Lead Capture
- Referral Tracking
- Reporting/Analytics
- Promotions Management
- Pipeline Management
- Reference Request Automation
- Reminders
- Nomination Tracking
- Task Scheduling
- Calendar Management
- Reference Usage Tracking
- Audio References
- For Sales/Marketing
- Workflow Management
- Configurable Workflow
- Video References
- Survey/Poll Management
- Program Notices
- Contact Management
- Lead Management
- Customer Activity Tracking
- Customer Database
- ROI Tracking
- Lead Generation
- Conversion Tracking
- Referral Templates
- For Customer Referrals
- For Employee Referrals
- Lead Engagement
- Fraud Detection
- Performance Metrics

**Additional Functionality**
- Reminders
- Review Monitoring
- Email Reminders
- Monitoring
- Performance Metrics
- Surveys & Feedback
- Activity Tracking
- Data Import/Export
- Review Notification
- Reporting & Statistics
- Feedback Management
- AI Copilot
- Real-Time Analytics
- Survey/Poll Management
- Activity Dashboard
- SMS Messaging
- CRM
- Visual Analytics
- Purchasing & Receiving
- Real-Time Notifications
- Customizable Reports
- Response Management
- Customizable Branding
- SEO Management
- Engagement Tracking
- Review Badge Management
- Negative Feedback Management
- Social Sharing
- Real-Time Data
- Dashboard
- Communication Management
- Sentiment Analysis
- Alerts/Notifications
- Customizable Templates
- Commenting/Notes
- Template Management
- Customer Experience Management
- Social Promotion
- Campaign Management
- Email Management
- Review Request
- Multi-Location
- Multi-Channel Campaigns
- Chat/Messaging

**Lead Management**
- Marketing Lead Database
- Data Quality Management
- Segmentation
- Lead Scoring and Grading
- Lead Nurturing
- Email Tracking
- Automated Alerts and Tasks
- CRM Lead Integration
- Third-Party Integrations
- Real-Time Data
- Social Marketing
- Email Marketing
- Multi-Channel Marketing
- Conversion Tracking
- ROI Tracking
- Activity Tracking
- Engagement Tracking
- Campaign Segmentation
- Search Marketing
- SMS Marketing
- Website Visitor Tracking

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Multi-Account Management
- Social Ads
- Campaign Planning
- Hashtag Capabilites
- Multi-Campaign
- Customer Engagement
- Automated Publishing
- Real-Time Analytics

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis
- Competitive Analysis

**Discovery**
- Referral Program

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Channels**
- Social Media Integration
- Website
- Text Message (SMS)
- Voice Assistants
- Other
- Multi-Channel Marketing

**Performance**
- Real-Time Updates
- Analytics

**Administration**
- Reporting & Analytics
- E-commerce Integration
- Processing Fees
- POS Integration
- Omnichannel
- Levels 1 & 2
- Level 3
- Payment Gateway Integration
- ACH Payment Processing
- Cryptocurrency Processing

**SEO Content & Rankings**
- Link Building
- Keyword Research
- SERP Rank Tracking
- Localization
- Content Insights
- Customer Activity Tracking
- Click Tracking
- Referral Tracking
- Visitor Tracking
- Mobile Keywords
- Keyword Research Tools
- Keyword Tracking
- ROI Tracking

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop
- Drag & Drop Editor
- Human-in-the-loop (HITL)

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration
- Patient Intake
- Patient Engagement
- Care Plan Management
- Communication Management
- Customizable Forms
- Care Summaries
- EHR-Agnostic
- Assessment Management
- Social Media Integration

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Moderation**
- Reviewer Validation
- Response Types
- Legal Agreements

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Management - AI Content Creation Platforms**
- Collaboration
- Security and Privacy
- Moderation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Sentiment & Brand Analysis**
- AI Sentiment Monitoring
- AI Hallucination Detection

**Campaign Management**
- Program Management
- Event / Webinar Marketing
- Calendaring
- Budgeting
- Campaign Management
- Workflow Management
- Template Management

**Platform**
- Internationalization
- User, Role, and Access Management
- Performance and Reliability
- Reporting and Dashboards
- Mobile User Support

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring
- Review Monitoring
- Brand Management
- Template Management
- SEO Management
- Response Management
- Customer Experience Management
- Negative Feedback Management
- Keyword Tracking

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Customers**
- Audience Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion
- Customer Service Analytics
- Reporting/Analytics

**SEO Reporting**
- Competitor Analysis
- Data Visualization
- Custom Reports
- White Label
- Real-Time Data
- Trend Analysis
- Scheduled/Automated Reports

**Payment Options**
- Multi-Currency
- Self Service Portal

**Use Cases**
- E-commerce
- Retail
- Customer Service

**Feedback Sources**
- Online Reviews
- Surveys
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- Generative AI

**Competitive Benchmarking**
- Industry AI Sentiment Benchmarking
- Competitor AI Presence Comparison

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Social Media Integration
- Third-Party Integrations

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Content Operations - AI Content Creation Platforms**
- Distribution Integrations
- Workflow Management
- Asset & Content Management

**Additional Functionality**
- AI Copilot
- Geo Rankings
- Landing Pages/Web Forms
- Localization Automation
- Bounce Rate Analysis
- Keyword Research Tools
- SEO Audit
- Campaign Analytics
- Generative AI
- Reporting/Analytics
- Backlink Monitoring
- Trend Analysis
- Alerts/Notifications
- Multi-Language
- Third-Party Integration
- Performance Metrics
- Competitive Analysis
- Multi-Location

**Additional Functionality**
- Customizable Reports
- Campaign Management
- Customizable Branding
- Social Advertising
- Filtering
- Approval Process Control
- Keyword Tracking
- Tagging
- Activity Dashboard
- Calendar Management
- Workflow Management
- Post Scheduling
- Alerts/Notifications
- Trend Analysis
- API
- Data Visualization
- Sentiment Analysis
- AI Copilot
- Social Promotion
- @mentions
- Social Media Monitoring
- Generative AI
- Engagement Tracking
- Collaboration Tools
- Brand Tracking
- Drag & Drop
- Commenting/Notes
- Content Management
- Template Management

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

**Additional Functionality**
- Agent Collaboration
- Data Governance
- Prompt Engineering
- Feedback Management
- For No-Code Development
- Version Control
- Role-Based Permissions
- Dynamic Modeling
- API
- Memory Management
- Monitoring
- Scalability
- Cost Management
- Scheduling
- Natural Language Interface
- Access Controls/Permissions
- Multiple LLM Models
- Integration Management
- Customizable Frameworks
- Pre-built Templates
- Analytics
- Intent Recognition
- Contextual Guidance
- Rules-Based Workflow
- Attended Automation
- Drag & Drop
- For Sales/Marketing
- Generative AI
- Business Process Automation
- AI Copilot
- Third-Party Integrations
- Multi-Channel Communication
- Sentiment Analysis
- Deep Learning
- Code-free Development
- Compliance Management
- Automated Responses
- Knowledge Management
- Transfers/Routing
- Personalization
- Activity Dashboard
- Customer Experience Management
- Virtual Personal Assistant (VPA)
- Chatbot
- Speech Recognition
- Reporting/Analytics
- Task Management
- Customer Engagement
- AI/Machine Learning
- Configurable Workflow
- Unattended Automation
- Conversation Intelligence
- Workflow Automation
- Proactive Error Detection

**Additional Functionality**
- Scheduling
- Contact Database
- Document Storage
- Activity Tracking
- AI Copilot
- Billing & Invoicing
- Customizable Fields
- Automated Scheduling
- Referral Tracking
- Reporting & Statistics
- Marketing Automation
- Reminders
- Alerts/Notifications
- Customizable Templates
- Mobile Access
- Monitoring
- Audience Targeting
- Live Chat
- Task Progress Tracking
- Predictive Analytics
- Task Scheduling
- For Healthcare
- Multi-Location
- Chat/Messaging
- Customizable Reports
- HIPAA Compliant
- Charting
- Forecasting
- Patient Education
- Electronic Payments
- Multi-Language
- Patient Questionnaires
- Onboarding
- Confirmations/Reminders
- Appointment Scheduling
- Real-Time Data
- Sentiment Analysis
- Activity Dashboard
- Real-Time Analytics
- Medication History
- Online Refills
- Messaging
- Video Conferencing
- Real-Time Monitoring
- API
- Prescription Renewal
- Customizable Branding
- Historical Reporting
- Mobile Alerts
- Lab Results
- Telemedicine
- One-to-One Messaging
- Patient Monitoring
- Health Record Access
- Medical Billing
- Customer Database
- Bill Payment
- For Medical Purposes
- Electronic Signature
- Two-Way Audio & Video
- Video Consultations
- Secure Messaging

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

**Social**
- Social Listening
- Social Sharing
- Social Campaigns
- Social Media Engagement
- Social Media Advertising
- Drip Campaigns
- Multi-Campaign

**Mobile**
- Mobile Optimization

**Security**
- POS Verification

**SMS Platform**
- Reporting
- Marketing Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration
- QR Codes

**Administration**
- Incentives
- Syndication
- Insights
- Content
- Sampling

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**AI Content Optimization**
- Semantic Optimization for AI Models
- AI-Driven Content Recommendations

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Agentic AI - Conversational Marketing**
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Decision Making
- Third-Party Integrations
- Multi-Language

**Enterprise Governance - AI Content Creation Platforms**
- Content Moderation
- AI Disclosure
- Security & Privacy

**Additional Functionality**
- Retargeting
- API
- User Management
- Website Analytics
- Broken Link Discovery
- URL Shortener
- Social Media Monitoring
- Custom Domains
- Visual Analytics
- Backlink Management
- Collaboration Tools
- Customizable Branding
- Web Traffic Reporting
- For Marketing and Advertising
- AI Copilot
- Reporting/Analytics
- SEO Management
- Secure Data Storage
- Real-Time Analytics
- Activity Dashboard
- Campaign Management
- Geotargeting
- Link Editing
- URL Customization
- Data Import/Export
- Link Analytics
- Multi-Channel Marketing
- Campaign Scheduling
- Access Controls/Permissions
- WYSIWYG Editor
- Conversion Rate Optimization
- A/B Testing
- Localization Automation
- Multi-Location
- Content Management
- Alerts/Notifications
- Real-Time Notifications
- Dashboard
- Landing Pages/Web Forms
- Link Management
- Customizable Templates
- Real-Time Updates
- Monitoring
- Audit Management
- Workflow Management
- Campaign Analytics
- Reporting & Statistics
- Multi-Campaign
- Email Marketing
- Website Management
- Performance Management
- Backlink Monitoring
- Performance Metrics
- Advertising Management
- Content Personalization
- Issue Management
- Heatmaps
- Problem Area Alerts
- Widgets
- Multivariate Testing
- Behavior Analytics
- Audience Targeting
- Real-Time Reporting
- Customer Segmentation
- Product Recommendations
- Session Recording
- Mobile Friendly Test
- Drag & Drop

**Additional Functionality**
- Customizable Fields
- API
- Real-Time Notifications
- Lead Nurturing
- Human Handover
- Lead Management
- Product Recommendations
- Customer Experience Management
- SMS Messaging
- Appointment Management
- Chat/Messaging
- Real-Time Monitoring
- Lead Distribution
- Campaign Segmentation
- Data Import/Export
- A/B Testing
- Real-Time Data
- Real-time Conversations
- Customizable Branding
- Lead Qualification
- Template Management
- Autoresponders
- Contact Database
- Customer Segmentation
- One-to-One Messaging
- Communication Management
- Campaign Management
- Activity Dashboard
- Lead Capture
- Appointment Scheduling
- Reporting & Statistics
- Event Triggered Actions
- Chatbot
- Group Messaging
- AI Copilot
- Customer Database
- Multi-Channel Communication
- Email Automation
- Surveys & Feedback
- CRM
- Engagement Tracking

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

**Reporting & Analytics**
- Basic Reporting
- Web Analytics
- ROI Analytics
- Revenue Analytics
- SEO / Keyword Analytics
- Behavior Analytics
- Real-Time Analytics
- Campaign Analytics
- Website Analytics
- Visual Analytics
- Sales Analytics

**Platform**
- Multichannel Sharing
- Content Distribution

**Platform**
- Accounting integration
- E-commerce Integration

**Display Options**
- Badges
- Widgets
- Third-Party Integrations
- Marketing
- Social Media Integration
- Website Integration

**Generative AI**
- Generative AI

**Reporting & Alerts**
- Real-Time AI Mention Alerts
- AI Visibility Reporting

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**Additional Functionality**
- Data Synchronization
- Transaction Monitoring
- Purchasing & Receiving
- Contactless NFC
- Offline Access
- Electronic Signature
- PCI Compliance
- Credit Card Management
- Fraud Detection
- SSL Security
- Mobile Access
- Generative AI
- Returns Management
- Discount Management
- Reminders
- Barcode/Ticket Scanning
- Reporting & Statistics
- Recurring/Subscription Billing
- Compliance Management
- Transaction History
- Mobile Card Reader
- Sales Tax Management
- Customer Database
- Receipt Management
- Customizable Branding
- Invoice Management
- Cash Management
- Remote Access/Control
- Multi-Location
- Sales Trend Analysis
- CRM
- Gift Card Management
- Sales Reports
- AI Copilot
- Multiple Payment Options
- Loyalty Program
- Status Tracking
- Alerts/Notifications
- Activity Dashboard
- Expense Tracking
- Data Security
- Payment Links
- API
- Payment Fraud Prevention
- Payment Reconciliation
- Data Import/Export
- Search/Filter
- Real-Time Data
- Billing & Invoicing

**Platform**
- Customization 
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Output Document Generation
- Lead Generation
- Content Management
- Lead Management
- List Management
- Mobile Access

**Generative AI**
- AI Text Generation
- Generative AI

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- CRM Integration
- Third-Party Integrations
- Social Media Integration

**AI Automation - SMS Marketing**
- AI SMS

**Additional Functionality**
- White Label
- Hashtag Tracking
- Review Sharing
- Reporting/Analytics
- Predictive Analytics
- Customer Advocacy
- Automated Responses
- Multi-Channel Distribution
- AI Copilot
- Employee Advocacy
- Widgets
- Search/Filter
- Scoring
- API
- Customizable Reports
- Alerts/Notifications
- Customizable Fields
- Review Request
- Engagement Tracking

**Agentic AI - Marketing Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Campaign Planning

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- Social Media Integration

**Additional Functionality**
- Social Promotion
- Customizable Branding
- Monitoring
- CRM
- Reporting & Statistics
- Live Chat
- Customer Journey Mapping
- Generative AI
- Mass Texting
- Drag & Drop
- Email Templates
- Automated Scheduling
- Campaign Scheduling
- AI Copilot
- Social Media Monitoring
- Activity Dashboard
- Lead Capture
- Customizable Templates
- Marketing Automation
- Event Triggered Actions
- Marketing Calendar
- Customizable CTAs
- Multi-Channel Communication
- Data Import/Export
- Lead Qualification

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