--- title: Birdeye Reviews meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4205 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 4205 scale: '5' date_modified: '2026-08-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Birdeye Reviews **Vendor:** Birdeye **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,205 ## About Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. ## Birdeye Pros & Cons **What users like:** - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. (1019 reviews) - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. (1009 reviews) - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. (851 reviews) - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. (720 reviews) - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. (589 reviews) - Reviews (540 reviews) - Centralized Reviews (497 reviews) - Review Increase (475 reviews) - Efficiency (398 reviews) - Customer Service (385 reviews) **What users dislike:** - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. (232 reviews) - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. (158 reviews) - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. (158 reviews) - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. (139 reviews) - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. (138 reviews) - Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews) - Limitations (118 reviews) - Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews) - Poor Customer Support (114 reviews) - Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews) ## Birdeye Reviews ### 1. Straightforward UI That Makes Responding to Reviews Fast and Consistent **Rating:** 5.0/5.0 stars **Reviewed by:** Wolfe C. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** I’ve been using Birdeye for years across our three dealerships in Edmonton. We really appreciate how straightforward the user interface is, and how much easier it makes it to respond to reviews quickly and consistently. **What do you dislike about Birdeye?** I’ve never had any issues with Birdeye during my three years at my company. **What problems is Birdeye solving and how is that benefiting you?** It’s easy to respond to reviews and have everything in one place. It keeps the whole process simple, well-rounded, and fantastic overall. ### 2. Birdeye makes Reputation Management a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2024 **What do you like best about Birdeye?** Birdeye has been a wonderful, communicative partner. My clients love the interface and find it extremely simple to use. **What do you dislike about Birdeye?** Nothing—Birdeye has been a breeze to work with. **What problems is Birdeye solving and how is that benefiting you?** It helps solve the problem of my clients not getting enough reviews and not having a strong enough online presence which then makes my clients happy with my work because I brought this platform to them. **Official Response from Ciera Saldona:** > Thank you for sharing your experience with Birdeye! We understand the importance of managing Yelp reviews and will work on enhancing our platform to accommodate that in the future. ### 3. Absolute 10/10, Honestly couldn't ask for a more perfect solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Kira S. | Hospital Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Birdeye?** It is incredibly simple to manage reviews & responses when they are all consolidated. The AI response feature it phenomenal as well. It is a huge timesaver, and makes reputation management significantly quicker and easier. It is also the preferred method of response via my leadership team. I really appreciate the constant improvement & streamlining of the site. I wish I'd had this for previous businesses! I will definitely continue to utilize & recommend to colleagues and other business owners. **What do you dislike about Birdeye?** Birdeye is essentially perfect at this point. **What problems is Birdeye solving and how is that benefiting you?** The simplicity of utilizing AI to build the framework for review responses is excellent. I usually add my own edits as well, but don't have to worry about the bones. It has cut down on time and made my leadership very happy with response consistency and content. ### 4. Media & Content Producer Specialist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Birdeye?** Birdeye has been incredibly easy to implement and even easier to use day-to-day. The interface is intuitive, and our team was able to get up and running quickly across multiple locations. What really stands out is how the platform continues to evolve — new features are rolled out frequently, and each update seems to make managing social media, reviews, and customer engagement even smoother. It’s clear Birdeye is listening to its users and investing in innovation. **What do you dislike about Birdeye?** While Birdeye is feature-packed, I feel the UI isn’t always intuitive when trying to find certain features or fully understand how they work. Some options could be more clearly organized or better explained. That said, the support team and help resources have been great when I’ve needed clarification. **What problems is Birdeye solving and how is that benefiting you?** In short, Birdeye solves the challenge of scaling social media and reputation management across multiple locations while keeping everything easy to manage and analyze in one dashboard. ### 5. Birdeye is a great resource **Rating:** 5.0/5.0 stars **Reviewed by:** Winter p. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Birdeye?** Using Birdeye helps me daily by streamlining customer interactions and reputation management. The platform is intuitive and easy to navigate, making it simple to manage reviews, communicate with customers, and analyze feedback—all from one place. The smooth implementation meant we could start using it quickly without disruption. I rely on it every day for: Review management: Staying on top of customer reviews across platforms, responding quickly, and improving our online reputation. Customer messaging: Communicating with customers through text, email, and webchat in one inbox. Analytics: Getting clear insights into customer feedback and team performance to make informed decisions. Integrations: It works seamlessly with our existing tools, so it fits naturally into our workflow. And the customer support is always responsive whenever we need help. Overall, Birdeye saves time, boosts efficiency, and helps us maintain strong customer relationships—making it essential to our daily operations. **What do you dislike about Birdeye?** Nothing, I like everything about birdeye **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps me give professional, timely responses to patients, which strengthens our communication and reputation. It also plays a key role in helping us get referrals for our clinic. We can easily track who gave a referral and who received it, which helps us follow up, say thank you, and maintain those important relationships. ### 6. Highly Recommended Tool That Delivers Amazing Results **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey G. | Marketing Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Birdeye?** Birdeye makes it easy to get reviews. I like the workflows I can set up to auto-respond to reviews. I also like that I can pull in reviews from multiple platforms into here to display them on one platform. I also like that the plugin is easy to use for a WordPress site. **What do you dislike about Birdeye?** I really don't dislike anythng about Birdeye **What problems is Birdeye solving and how is that benefiting you?** Birdeye helped us by making it easy for us to generate reviews for our clients. We saw one client who had 6 reviews, and with Birdeye, we grew his reviews to 60 in only a few months. We used SMS and the Email options to help generate the reviews ### 7. Great Reputation Tool with Room for Smoother Administration **Rating:** 4.0/5.0 stars **Reviewed by:** Mark I. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Birdeye?** We’ve had a good overall experience with Birdeye. The platform does an excellent job centralizing reviews, improving our online presence, and giving us clear visibility into customer feedback across multiple locations. The interface is easy to use, and has an automated review generation tool. Their AI-driven features and messaging tools are also helpful for staying engaged with customers. **What do you dislike about Birdeye?** We had some initial issues with their Support, but after reaching out to their Management Team those were quickly resolved. We have enjoyed a very hands approach since, and appreciate their willingness to address our needs and resolve any open items. **What problems is Birdeye solving and how is that benefiting you?** Centralizing review response. **Official Response from Ciera Saldona:** > We’re truly sorry for the experience you’ve described. Long gaps in responses, any perception of blame-shifting, and especially billing errors are unacceptable and not the standard we set for our team or our customers. We’d like to make this right quickly. We’ll (1) review your recent support and account notes for missed follow-ups, (2) complete a billing audit to address any duplicate charges, and (3) assign a senior manager as your single point of contact to ensure clear next steps and accountability. If you’re open to it, please email me at ciera.saldona@birdeye.com so we can get this resolved immediately. Nonetheless, our support leaders will be reaching out shortly. ### 8. Effortless Reviews and Communication, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dan T. **Reviewed Date:** October 28, 2025 **What do you like best about Birdeye?** I have been using Birdeye for four years, and one of the things I appreciate most is its ease of use. Setting up Birdeye was a breeze, thanks to its intuitive interface and the outstanding support team that helped me get everything off the ground. I particularly love how Birdeye assists in generating reviews for all our locations, which is crucial for our business visibility. The web chat feature, powered by AI, helps us maintain seamless communication with our customers, enhancing our customer relationship management significantly. I also find the review and chat tools to be exceptionally user-friendly, making interactions straightforward and effective. The ability to have everything under one roof is incredibly beneficial for a local business like mine, streamlining various processes and saving time. Overall, Birdeye's comprehensive set of tools and its integration capabilities with other software such as HubSpot, ServiceTitan, and Zapier make it an indispensable part of our operations. The all-in-one functionality and ease of use are compelling reasons for me to choose Birdeye again. I am so satisfied with the service that I would rate it a perfect 10 out of 10 and recommend it to others. **What do you dislike about Birdeye?** I think the receptionist feature in Birdeye is too basic and could benefit from more options and fine-tuning. It's a very beneficial program, but it needs improvement to better serve our needs. **What problems is Birdeye solving and how is that benefiting you?** I find Birdeye generates reviews, facilitates customer contact via web chat, and provides AI insights, enhancing our connection with customers efficiently. It's easy to set up and use, making it a valuable tool for managing communication and boosting our local business operations. ### 9. Excellent for managing multiple location reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Birdeye?** I love that it pulls in reviews from multiple platforms (Google, Yelp, Facebook etc.). I manage multiple locations and it's easy to toggle between locations. I use Birdeye frequently and the AI feature & custom review responses make it quick to answer multiple reviews within a 1-2 day time frame. Rolling BirdEye out across the team was effortless and they have a lot of support options for FAQ's and trainings. Review reporting gets very granular and you are able to pull different times, locations, sort by review star rating etc. **What do you dislike about Birdeye?** I currently do not have any dislikes about BirdEye. It crosses a lot off my list. **What problems is Birdeye solving and how is that benefiting you?** Pulling reviews all into one comprehensive platform & making responding to those reviews effortless. The report function of BirdEye allows us to track our locations performance month over month to make sure we're hitting benchmark goals. ### 10. AI Integration Elevates Review Responses and Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Shelby B. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Birdeye?** The integration of Ai assists well with our review responses and insights to our metrics. **What do you dislike about Birdeye?** I with things were a little more intuitive to find within the platform. It could use some design work just to add contrast and make it more visually intuitive as well. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is the hub for all of our online reputation management, assisting us in a more efficient and broad spectrum usage of our social media and review platforms. ### 11. Outstanding Analytics and Timely Reviews with Smart AI Replies **Rating:** 5.0/5.0 stars **Reviewed by:** Kira N. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Birdeye?** I appreciate the data analytics provided, the timeliness of review postings, how easy it is to use, and the AI option for replies. **What do you dislike about Birdeye?** No current dislikes on the platform. Feedback is uploaded in a timely manner. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is providing us with post-visit feedback from our clients that we would not otherwise be able to obtain. Clients are far more likely to post a review then they are to provide feedback from our communcations/emails. ### 12. Helpful for gaining reviews! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica H. | Leasign Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Birdeye?** The AI feature has improved the webchat **What do you dislike about Birdeye?** Intergrading better with AppFolio to allow us to not need to send weekly reports. **What problems is Birdeye solving and how is that benefiting you?** I use it to collect more reviews and to share posts on social media. **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye. We'll make sure to address your concerns about the chat robot and the file uploading process to enhance your overall experience. Please email me at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns. ### 13. Gamechanger for your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly C. | Sales Support Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Birdeye?** Birdeye is such a simple and effective platform to use! I appreciate that all that is needed is to upload a customer list for surveying then Birdeye takes care of the rest. It is easy to respond directly to customer's messages and reviews. Also love that customers are given the option to respond to us directly or leave a review on Google. Our Google rating has already improved and we've gotten hundreds of more reviews by using Birdeye!! **What do you dislike about Birdeye?** As someone who likes to personally respond to each customer message I don't like that the reply box won't let you free type. It makes you choose an AI response which can then be edited. Also wish there was a way to mark messages as read/unread as we have multiple people monitoring messages within the organization (there might be a way to do this that I just haven't figured out yet). **What problems is Birdeye solving and how is that benefiting you?** Before Birdeye we did not have a strong review presence on Google and Birdeye helped us do a 180! Within a couple of months we have gotten hundreds of new reviews and now when customers look at our Google reviews they see multiple recent 5 star reviews and responses to each one! Potential and existing customers have more belief in our company after reading about other's positive experiences. ### 14. Centralized Review Management Made Easy, But AI Responses Need Personalization **Rating:** 5.0/5.0 stars **Reviewed by:** Camille C. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Birdeye?** Birdeye is a great centralized tool to track rating performance and to respond efficiently to client reviews. I use Birdeye every day to monitor and respond to negative reviews, and on a quarterly and annual cadence to pull reports. Birdeye makes it easy! **What do you dislike about Birdeye?** I think the templated/AI responses have areas for improvement - such as personalization or learning about the user's product and/or service to serve up better-crafted responses. **What problems is Birdeye solving and how is that benefiting you?** Birdeye allows me to manage all of my hospital's reviews and ratings on a single platform. This makes it easy to respond to reviews and generate reports on ratings, giving me more time to focus on other areas of the business. ### 15. Effortless Review Boosting with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** CYNTHIA L. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Birdeye?** I like the ease of use and responsiveness of Birdeye, which keeps me as a client. Any issue is quickly resolved, and our practice reviews are the strongest in our metropolitan area for our specialized practice. It integrates with our practice management software, making it very easy to use. **What do you dislike about Birdeye?** The only service that is underused is webchat on our site, but I think that is due to patients expecting a more personal approach from our office. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us with review acceleration, text to pay, and referral generation, making it easier to obtain consistent reviews and generate patient referrals. **Official Response from Ciera Saldona:** > We're thrilled to hear that you find Birdeye easy to use and responsive. Our goal is to provide a seamless experience for our clients, and we're glad to hear that we've been successful in your case. ### 16. Birdeye and what it does for me **Rating:** 5.0/5.0 stars **Reviewed by:** Alek B. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Birdeye?** I've only been with Birdeye for a short time, but I absolutely love them already. They’ve made it super easy to climb the Google Business Profile rankings and to gather five-star reviews from my clients. The whole process is straightforward for customers, and I really appreciate that big red button that lets clients contact us directly if they need anything. Couldn’t be happier with their service so far! **What do you dislike about Birdeye?** There is not much to dislike about them the onboarding process was super quick and easy to set up the only thing i could say and this is what everyone would say but i wish it was cheaper **What problems is Birdeye solving and how is that benefiting you?** when a customer is older they seem not to leave a review because it is hard for them to understand the google my bsuines page but with birdeye it is sent directly to there phone making it seamless and easy to do ### 17. Amazing, I recommend Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Raed F. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Birdeye?** What I like best about Birdeye is how easy it is to manage customer feedback and reviews in one platform. It helps improve communication, monitor reputation, and respond to guests quickly. **What do you dislike about Birdeye?** No issues or concerns that I could think of. **What problems is Birdeye solving and how is that benefiting you?** birdeye aggregates all reviews in one dashboard, making it easy to monitor, respond and improve your brand's online image. This helps build trust with potential customers. ### 18. Birdeye Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tara J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Birdeye?** We’ve been using Birdeye for the past year and absolutely love it. The AI feature has been especially helpful in creating meaningful and personalized responses for our patients. **What do you dislike about Birdeye?** One small suggestion would be to move the Reviews tab closer to the top of the inbox instead of having it under the Feedback category, just to make it easier to find. **What problems is Birdeye solving and how is that benefiting you?** Google Reviews **Official Response from Ciera Saldona:** > It's great to hear that you are not experiencing any issues with Birdeye. We appreciate your positive feedback about the Google Reviews feature. ### 19. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | VP of Mortgage Lending, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Birdeye?** Very easy to use and I love the multiple follow up for reviews request. I constantly use to see the new features. Excellent customer support. **What do you dislike about Birdeye?** Only see the reviews in the application website. Reviews are not transferred to my google business account. **What problems is Birdeye solving and how is that benefiting you?** The reviews that I'm receiving going directly to my application website but is not transferring to my google business page. ### 20. Excellent For Generating Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Austin G. | Rental Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Birdeye?** Birdeye is exceptional at capturing great reviews from residents/customers **What do you dislike about Birdeye?** No complaints very easy to use and user friendly for customers **What problems is Birdeye solving and how is that benefiting you?** Allowing us to capture great reviews as well as manage social posts **Official Response from Ciera Saldona:** > Thank you for the positive feedback! We're glad to hear that Birdeye is easy to use and user-friendly for your customers. ### 21. Birdeye Updated **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Birdeye?** Keeping track of all our social media reviews, responding to reviews, and receiving customer messages and feedback. **What do you dislike about Birdeye?** The only thing is that I have to contact support every month to manually upload our Home Advisor and BBB reviews. **What problems is Birdeye solving and how is that benefiting you?** It helps me keep track of all the reviews and responding to all of the reviews on all the platforms that we use. ### 22. Exceptional Support and Time-Saving Tools, But Pricing Could Be Better **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen S. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Birdeye?** What I like best about Birdeye is having a dedicated representative who’s always available to help with any questions or concerns. Their support makes a big difference. I also love how much time the platform saves my team—the automated reporting, review requests, and response tools take a huge workload off our plate and make reputation management so much easier to stay on top of. **What do you dislike about Birdeye?** The only thing I dislike about Bird Eye is the pricing. **What problems is Birdeye solving and how is that benefiting you?** Consolidating over 100 GBP's in one place and allowing us to respond via one dashboard is a huge time saver for a marketing team of 4 people across huge organization. ### 23. Great Platform for Online Reputation Management and Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Birdeye?** Great dashboard allowing us to grab valuable insights from our reviewers across all our brands, and post responses to reviews efficiently. Dashboard takes the guess work out of online reputation management and allows for quick review of all our locations.. Lindsey Our Customer Success Manager for our enterprise account is quick to assist us with any needs we have. The product development team is consistently checking in to ensure their solutions are aligned with our continued growth and goals. **What do you dislike about Birdeye?** Enhanced reporting has alleviated previous frustrations with blindspots in data, and reportable ranges. **What problems is Birdeye solving and how is that benefiting you?** Review solicitations, aggregation, satisfaction surveying and meaningful reporting. **Official Response from Ciera Saldona:** > It's great to hear that Birdeye is helping you with review solicitations, aggregation, and meaningful reporting. We're committed to providing valuable solutions for your business. ### 24. Effortless Reporting and Smart AI Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Birdeye?** Easy to read reports and AI assistance for review responses. We also love the personal attention we receive from our CSM. Birdeye allows us to divide our properties so that we can easily maintain Divisional oversight. Birdeye has really heled us to take our reveiw processes to the next leve. **What do you dislike about Birdeye?** For the most part it works as needed. We are in the Senior Housing industry and would love to eventually see direct review connections for place like A Place For Mom, etc. **What problems is Birdeye solving and how is that benefiting you?** Birdeye provides a platform for us to consolidate all reputation management pieces into one location, respond quickly, and easily update over 50+ communities. We have benefited from Birdeye by gaining more reviews, faster response, divisional oversight, and business listing optimization. ### 25. Outstanding Support and Proactive Success Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Francis B. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Birdeye?** The customer service and regular check-ins are helpful for tracking our progress and making any necessary adjustments to how the system works for our business. The platform is user-friendly, and the setup process was straightforward, which led us to implement it across all our offices. The number of different ways that patients can input reviews is great **What do you dislike about Birdeye?** I don't know if there is a downside. We use it daily getting patients to use the system. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has helped get our Google information for each office concise and correct. It has mostly helped in getting and maintaining patient reviews for each office. ### 26. All Our Reviews in One Place with Smart Automated Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Kacee L. | Customer Service / Social Media Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Birdeye?** It consolidates reviews from multiple platforms into one place and also includes customizable automated response options. **What do you dislike about Birdeye?** Occasionally, there is a delay in review syncing. A customer may post a review, but it doesn’t appear in Birdeye until several hours later. **What problems is Birdeye solving and how is that benefiting you?** I like that Birdeye is always working to improve the user experience, and I don’t have any issues currently. ### 27. Effortless Review Management Across Platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Birdeye?** I love how Birdeye centralizes customer feedback, making it easy to manage reviews from multiple platforms in one place. Additionally, the insights provided by Birdeye have been invaluable for improving our customer service and boosting our online presence **What do you dislike about Birdeye?** While Birdeye offers great features, one area for improvement could be the user interface. Sometimes navigating between different sections can feel a bit cluttered, and it takes a little time to get used to. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves a critical problem for our agency by consolidating customer reviews and feedback from multiple platforms into one centralized dashboard. This streamlines the management of online reputations for the diverse range of clients we serve, allowing us to respond to reviews quickly and efficiently across different industries. **Official Response from Ciera Saldona:** > We're thrilled to hear that you find Birdeye's centralized feedback management and insights valuable for your business. We appreciate your feedback about the user interface and will take it into consideration for future improvements. ### 28. Easy to Navigate, Prompt Support, and Perfect for Daily Review Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Isiah M. | Assistant Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** Easy to navigate and review feedback. Customer service is prompt. We use this every day to track reviews and work order feedback, **What do you dislike about Birdeye?** Sometimes it will say that you have unread messages when you have read them **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us keep track of all reviews and ones that need attention. This helps us stay ahead of our potentially negative reviews ### 29. Very Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda P. | Intake Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Birdeye?** I like that it is easy to use, you can search a first name, last name, phone number, or enter a phone number as if you were going to message someone, and it will pop up the name of the person you are trying to find. I also like how the reviews for us are accessible on the left side of the page if you click on it. The support is good, too, because if there is ever a glitch, they will work on it and try to get it back to working normal as soon as possible so that you don't lose any client's interests or make them worry. **What do you dislike about Birdeye?** It would be cool if there was a search option that would search a word or keyphrase, not just the name/ number **What problems is Birdeye solving and how is that benefiting you?** Communication with our clients from our law firm. **Official Response from Ciera Saldona:** > We're glad to hear that you find Birdeye easy to use and that it helps with communication and accessing reviews. We strive to provide excellent support and address any glitches promptly. ### 30. Great Service for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Maddie S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Birdeye?** We are new to Birdeye and are already seeing great results! Lots of positive reviews, and I love how easy it was to make sure all of our business listings were consistent across all platforms. Itishri was a wonderful help through every step of getting us set up! **What do you dislike about Birdeye?** We dont have any downsides to using Birdeye! **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping us get more reviews, and in turn boosting our SEO prescence. It is helping me save time by auto-replying to positive reviews. ### 31. Helps Us Improve Our Google Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Walker C. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Birdeye?** Great at helping us improve our Google and other online reviews. **What do you dislike about Birdeye?** I think they've increased to services outside of their initial purpose of review generation. Will continue to sell you on services you don't need or aren't applicable to your industry. **What problems is Birdeye solving and how is that benefiting you?** They help us stand out in a crowded space by improving our online reputation across our locations and markets. ### 32. Great for Review Management Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley L. | Marketing Automation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Birdeye?** The AI capabilities have been really nice at speeding up reporting. We use it especially for summarizing reviews month-to-month in order to find trends and opportunities for improvement. **What do you dislike about Birdeye?** We aren't always able to see our review responses in Birdeye. It seems to be 50/50 on if they show up or not. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping us consolidate review management into one platform which is aiding our efficiency and visibility to reviews. It is also helping to solicit reviews that boost our ratings on several platforms. ### 33. Effortless Review Management in One User-Friendly Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Chris I. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Birdeye?** Birdseye has made it much easier for us to manage our reviews by bringing them all together on a single, user-friendly platform. With the growing number of review sites these days, having the ability to respond to all of them from one place has truly been a lifesaver. **What do you dislike about Birdeye?** I have yet to find any downsides about Birdseye. **What problems is Birdeye solving and how is that benefiting you?** I work in customer service so the main problem Birdseye is helping to solve is having our reviews located in a easy-to-manage central location. We will possibly be using Birdseye for more things going forward(chatbot and marketing). ### 34. Instant Boost in Online Reviews and Customer Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Birdeye?** I love how quickly we started getting google and facebook reviews from our customers which has led to more visibility in searches and more customers coming in saying they saw great reviews online. **What do you dislike about Birdeye?** I don't really have any downsides to Birdeye at this time **What problems is Birdeye solving and how is that benefiting you?** They gave us an outlet to grow our reputation online and be able to chat with our customers via texting which has already done wonders for our business in the first 90 days. **Official Response from Ciera Saldona:** > We're thrilled to hear that Birdeye has helped you quickly gather reviews and increase your online visibility. Thank you for sharing your positive experience! ### 35. Lets Me Get My Job Done with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Aodhan B. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Birdeye?** Easy organization and access for customer interactions, information, and surveys. **What do you dislike about Birdeye?** The UI can feel clunky at time when trying to navigate contacts or forums while the system has to catch up to itself. **What problems is Birdeye solving and how is that benefiting you?** The centralization of information when needed to contact customers, manage survey/documents for ease of use and implementation, and compatibility with third-party resources. ### 36. Strong solution for reputation and client feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Heather A. | VP of Mortgage Lending, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** Birdeye makes it very easy to manage and generate online reviews in one place. I like that it automates reviews and consolidates feedback from multiple platforms. **What do you dislike about Birdeye?** It would be helpful to have more flexibility in templates and reporting. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves the problem of low and inconsistent review generation. It increases social proof, strengthening our brand credibility. ### 37. Birdeye is a great tool to have all review needs consolidated in one area! **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan P. | Practice Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Birdeye?** Everything is consolidated in one area. I can respond to reviews, track analytics and use pre-generated scripts to help complete responses. **What do you dislike about Birdeye?** There isn't anything I dislike about Birdeye. **What problems is Birdeye solving and how is that benefiting you?** I am e-mailed immediately when a review is left which allows me to act quickly if a negative review needs my response and share good reviews with my team! ### 38. Birdeye Transformed Our Marketing—A Long-Term Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah D. | Secretary, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Birdeye?** Since using Birdeye, our marketing has been greatly improved. We have used this company for approximately 3 years. We will continue to use it. **What do you dislike about Birdeye?** there is nothing that I can say that I dislike about Birdeye. **What problems is Birdeye solving and how is that benefiting you?** Our marketing ### 39. Essential Tool for Customer Insights and Review Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Birdeye?** We use BirdEye daily and it's an integral tool in maintaining a feel on the pulse of our Customer base. The centralization of reviews across all of the various review sites, combined with the ability to segment by our retail vs eCommerce opperations and, the reporting functionality makes the tool easy to identify broader trends while also addressing our customers on an individual basis. **What do you dislike about Birdeye?** No real complaints here. They have been a great and responsive partner to work with. **What problems is Birdeye solving and how is that benefiting you?** BirdEye enables us to manage our online reputation efficiently and effectively across multiple sites at the same time. Additionally, it helps us pinpoint opportunities to improve the customer experience, allowing us to quantify, prioritize, and address these issues throughout our business. **Official Response from Ciera Saldona:** > We're thrilled to hear that Birdeye has been such an integral tool for maintaining a pulse on your customer base. Our centralization of reviews and reporting functionality are designed to make it easy to identify broader trends and address individual customer needs. ### 40. Easy Way to Connect All Reviews in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Office Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Birdeye?** Easy to connect all reviews in one space **What do you dislike about Birdeye?** I haven't found anything to be unhelpful with Birdeye yet. **What problems is Birdeye solving and how is that benefiting you?** Getting our reviews better, it is easy to use the templates in place of reaching out with just a link **Official Response from Ciera Saldona:** > Thank you for the positive feedback! We're happy to hear that Birdeye is making it easier for you to connect all your reviews in one place. ### 41. Simple, Efficient Online Reputation Management with Fast Client Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie E. | MLO, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Birdeye?** It makes managing online reputation simple and efficient, especially when responding to clients quickly. **What do you dislike about Birdeye?** Nothing as of yet — so far, no complaints. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps me by centralizes reviews, messaging, and customer feedback all in one place. **Official Response from Ciera Saldona:** > We're glad to hear that you find our platform simple and efficient for managing online reputation. Thank you for your positive feedback! ### 42. Excellent for Company Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Colton J. | Client Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Birdeye?** I appreciate the ability to assist in reputation management for our company. **What do you dislike about Birdeye?** There have honestly not been any concerns on my end with the use of the product especially in conversations with those around my enterprise. **What problems is Birdeye solving and how is that benefiting you?** The ease of use is extremely impactful to how we view reputation management here at my company. I have worked directly with our team on a number of use cases and the insights have driven results for us often. ### 43. Makes Collecting Customer Reviews Easy—With Plenty of Social Media Options **Rating:** 5.0/5.0 stars **Reviewed by:** delaney b. | public relations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Birdeye?** Easy to get customer reviews. Many options for social media, contacting customers and reviews **What do you dislike about Birdeye?** No downsides, it truly makes things easier like asking for reviews **What problems is Birdeye solving and how is that benefiting you?** We were lacking reviews, so birdeye was able to help get hundreds of reviews from customers **Official Response from Ciera Saldona:** > We're thrilled to hear that Birdeye has made it easy for you to collect customer reviews and has provided plenty of social media options. Thank you for sharing your positive experience! ### 44. Helpful Tool for Franchisees **Rating:** 4.0/5.0 stars **Reviewed by:** Emma F. | VP Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Birdeye?** The review reporting is great for franchise brands. We also use the social posting tool. Their onboarding team was able to figure out workarounds for us for the things we wanted to use the platform for that weren't native to their tool. We use the tool regularly and so do our franchisees and marketing agency partners. **What do you dislike about Birdeye?** Implementation is only as good as your implementation specialist. Ours has changed. They also changed what was included in the platform and tried to charge us more for something we already had the ability to do, until we were able to work out an adjustment. **What problems is Birdeye solving and how is that benefiting you?** Posting to multiple locations social channels, responding to reviews, reporting on reviews. ### 45. Easy Navigation and Excellent Review Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Birdeye?** - Platform is pretty easy to navigate - Review feature is well done - Surveys work well, they also are very good at discussing new products and benefits - Customer support email is pretty quick to respond and help - Great at working on building integrations with our team **What do you dislike about Birdeye?** - Previous CSM wasn't the best but no longer at company: mainly he lacked enthusiasm and energy when helping us take full advantage of product benefits and potential product launches - We've had a long implementation process, but this is more due to custom needs so maybe not the typical use case **What problems is Birdeye solving and how is that benefiting you?** Birdeye primarily helps us with our online reputation management and also our internal auditing process via surveys for our mortgage business. ### 46. Empowers Client Credibility with Ease, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Chad L. **Reviewed Date:** October 28, 2025 **What do you like best about Birdeye?** I have had an incredibly positive experience with Birdeye over the ten years I have been using it. I love how simple the setup process is, making it easy to get started without complications. Birdeye has been invaluable in publicizing our client's expertise, which is crucial for showcasing their credibility and the quality of their services. The platform's ability to help focus on and publicize client reviews has greatly benefited our efforts to highlight client satisfaction and expertise. Overall, my experience with Birdeye has been excellent, and I would definitely choose it again in the future. It has delivered exceptional results for us, and I am extremely likely to recommend it to others. **What do you dislike about Birdeye?** n/a **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to publicize my clients' expertise and credibility through their reviews, enhancing their service's public image. ### 47. Agape Care Group is proud to engage with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Patti M. | Vice President of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Birdeye?** Birdeye is a valued partner for our business listings consistency and integrations. Their Listings AI, Social AI, and Reviews AI are an integral part of our overall marketing and brand strategy. The team is professional, and the support is best in class! The dashboard is easy to navigate and our implementation and integration were seamless. Our team utilizes Birdeye daily for our social strategy and reputation management. Highly Recommend! **What do you dislike about Birdeye?** Birdeye's integration with Google is paramount. When Google discontinued third-party verification, Birdeye shifted to provide support to our internal team. **What problems is Birdeye solving and how is that benefiting you?** Birdeye's programs and platforms provide a one-stop dashboard for our online business listings management for Google, Yelp, Apple, and more than 40 more search engine sites. This gives us security that our business information online is accurate and accessible. ### 48. Birdeye provides excellent customer experience tools that make managing feedback effortless. **Rating:** 4.0/5.0 stars **Reviewed by:** Devan J. | Office Mangaer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Birdeye?** Birdeye is great to help generate reviews. Very easy to contact and with helping understand and use all the features. They keep growing and offering more and more, which is exciting! **What do you dislike about Birdeye?** Birdeye is still working on their chat bot capabilities. With the way our company is set up, sometime people get duplicate emails when we send out campaigns. **What problems is Birdeye solving and how is that benefiting you?** They helped with our listings being at the top of searches and to generate continual reviews on all our offices. They help people get questions answered by integrating a chatbot on our website ### 49. Essential Tool for Effortless Reputation Management and Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Birdeye?** Birdeye has been an incredibly valuable tool for our business. It simplifies reputation management, helps us monitor customer feedback across platforms, and makes generating new reviews effortless. The automated text and email requests save time, and the dashboard gives us a clear, real-time view of our online presence. Birdeye has helped us improve customer satisfaction, strengthen our brand, and drive more leads. Highly recommended. **What do you dislike about Birdeye?** The least helpful aspect of Birdeye is that certain features are more advanced than what smaller teams may need, which can make the interface feel cluttered at times. A more streamlined experience or clearer separation between essential and advanced tools would be beneficial. Despite this, the core review and messaging features work extremely well. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves our biggest challenges around collecting and managing reviews. It automates outreach, organizes feedback from multiple platforms, and makes it easy to respond quickly. This has increased our online visibility, improved patient trust, and saved our team a significant amount of time. ### 50. Powerful Campaign Creation for Customer Experience and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew R. | Director of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Birdeye?** Having the ability to create campaigns for both customer experience and review generation has been the best part of Birdeye for us. **What do you dislike about Birdeye?** The birdeye platform is robust and can take a while to learn and get used to. It is user friendly but there is a time investment required to understand how to use it properly. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping us gather more customer feedback and review generation for better seo positioning of our Google Business listing. ## Birdeye Discussions - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote - [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?filters%5Bsentiment_snippet%5D=1626044&page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A12%3A51+-0500&secure%5Bsession_id%5D=282fca46-9019-4d3a-adb0-787da61626bb&secure%5Btoken%5D=cc11fb660513e82191bb2b1bf20cde1be65bd8ced28172036424c371966f8345&format=llm_user) ## Birdeye Integrations - [1CoreSolution](https://www.g2.com/products/1coresolution/reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [AgencyAnalytics](https://www.g2.com/products/agencyanalytics/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Authenticom](https://www.g2.com/products/authenticom/reviews) - [Booker](https://www.g2.com/products/booker/reviews) - [Buildertrend](https://www.g2.com/products/buildertrend/reviews) - [Business Profile Manager (GBPBM)](https://www.g2.com/products/business-profile-manager-gbpbm/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [CareCloud Charts](https://www.g2.com/products/carecloud-charts/reviews) - [CareStack](https://www.g2.com/products/carestack/reviews) - [ChatBot](https://www.g2.com/products/chatbot/reviews) - [Clio Grow](https://www.g2.com/products/clio-grow/reviews) - [Cloze](https://www.g2.com/products/cloze/reviews) - [Compulink Advantage](https://www.g2.com/products/compulink-advantage/reviews) - [Cornerstone Practice Management](https://www.g2.com/products/cornerstone-practice-management/reviews) - [Covetrus Avimark](https://www.g2.com/products/covetrus-avimark/reviews) - [CurveBuilder](https://www.g2.com/products/curvebuilder/reviews) - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - [DealerSocket](https://www.g2.com/products/dealersocket/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Ascend](https://www.g2.com/products/dentrix-ascend/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [Encompass360](https://www.g2.com/products/ellie-mae-encompass360/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) - [Filevine](https://www.g2.com/products/filevine/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk for G Suite](https://www.g2.com/products/freshdesk-for-g-suite/reviews) - [Genysis](https://www.g2.com/products/genysis/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Indeed Employer Branding Hub](https://www.g2.com/products/indeed-employer-branding-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Internal](https://www.g2.com/products/internal/reviews) - [Klara](https://www.g2.com/products/klara/reviews) - [Knock CRM](https://www.g2.com/products/knock-crm/reviews) - [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews) - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [MaxAssist](https://www.g2.com/products/maxassist/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - [MRI Property Management](https://www.g2.com/products/mri-property-management/reviews) - [MYOB](https://www.g2.com/products/myob/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NetSuite Python Connector](https://www.g2.com/products/netsuite-python-connector/reviews) - [Newbook](https://www.g2.com/products/newbook-pms-newbook/reviews) - [NexHealth](https://www.g2.com/products/nexhealth/reviews) - [Nexsyis Collision](https://www.g2.com/products/nexsyis-collision/reviews) - [Nextech Practice+](https://www.g2.com/products/nextech-nextech-practice/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle Netsuite Analytics](https://www.g2.com/products/oracle-netsuite-analytics/reviews) - [Oryx Dental Software](https://www.g2.com/products/oryx-dental-software/reviews) - [PatientNow](https://www.g2.com/products/patientnow/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - [Practice Better](https://www.g2.com/products/practice-better/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RAD Studio](https://www.g2.com/products/rad-studio/reviews) - [Rent Manager](https://www.g2.com/products/rent-manager/reviews) - [ResWare](https://www.g2.com/products/resware/reviews) - [roommaster](https://www.g2.com/products/roommaster/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SearchAtlas](https://www.g2.com/products/searchatlas/reviews) - [Self Storage Manager](https://www.g2.com/products/self-storage-manager/reviews) - [ServiceM8](https://www.g2.com/products/servicem8/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [ServMan Pro](https://www.g2.com/products/servman-pro/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [SmartAdvocate](https://www.g2.com/products/smartadvocate/reviews) - [Spectora](https://www.g2.com/products/spectora/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [STORIS Unified Commerce](https://www.g2.com/products/storis-unified-commerce/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Valant](https://www.g2.com/products/valant/reviews) - [Vocal Video](https://www.g2.com/products/vocal-video/reviews) - [Weave](https://www.g2.com/products/chasm-weave/reviews) - [WebPT](https://www.g2.com/products/webpt/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Birdeye Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Workflow Management** - Workflow Management **Customizable Templates** - Customizable Templates **Collaboration Tools** - Collaboration Tools **LLM Integration** - LLM Integration **Brand Voice Training** - Brand Voice Training **Content Management** - Content Management **AI Disclosure** - AI Disclosure **Multiple Output Formats** - Multiple Output Formats **Calendar/Reminder System** - Calendar/Reminder System **Analytics** - Analytics **Content Safety Guardrails** - Content Safety Guardrails **Security & Compliance** - Security & Compliance **SEO Management** - SEO Management **Version Control** - Version Control **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media Integration - Dashboards and Reporting - Web Traffic Reporting - Conversion Tracking - Click Tracking - Pageview Tracking - Content Management - Advertising Management - Campaign Management - Link Management - Listing Management - SEO Management - Reviews Management **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO - Engagement Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Responses** - Customization - Control - Route To Human **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Feedback Management** - Tagging - Custom Reports and Dashboards **Conversational Platform** - Personalization - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language - Social Media Integration - Google Analytics Integration **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Social Ads - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Discovery** - Referral Program **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights - Customer Activity Tracking - Click Tracking - Referral Tracking - Visitor Tracking - Mobile Keywords - Keyword Research Tools - Keyword Tracking - ROI Tracking **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting - Campaign Management - Workflow Management - Template Management **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Insight** - Monitoring - Adoption Insight - Engagement Analysis ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label - Real-Time Data - Trend Analysis - Scheduled/Automated Reports **Payment Options** - Multi-Currency - Self Service Portal **Use Cases** - E-commerce - Retail - Customer Service **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - Generative AI **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Additional Functionality** - AI Copilot - Geo Rankings - Landing Pages/Web Forms - Localization Automation - Bounce Rate Analysis - Keyword Research Tools - SEO Audit - Campaign Analytics - Generative AI - Reporting/Analytics - Backlink Monitoring - Trend Analysis - Alerts/Notifications - Multi-Language - Third-Party Integration - Performance Metrics - Competitive Analysis - Multi-Location **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising - Drip Campaigns - Multi-Campaign **Mobile** - Mobile Optimization **Security** - POS Verification **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Administration** - Incentives - Syndication - Insights - Content - Sampling **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Conversational Marketing** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making - Third-Party Integrations - Multi-Language **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **Additional Functionality** - Retargeting - API - User Management - Website Analytics - Broken Link Discovery - URL Shortener - Social Media Monitoring - Custom Domains - Visual Analytics - Backlink Management - Collaboration Tools - Customizable Branding - Web Traffic Reporting - For Marketing and Advertising - AI Copilot - Reporting/Analytics - SEO Management - Secure Data Storage - Real-Time Analytics - Activity Dashboard - Campaign Management - Geotargeting - Link Editing - URL Customization - Data Import/Export - Link Analytics - Multi-Channel Marketing - Campaign Scheduling - Access Controls/Permissions - WYSIWYG Editor - Conversion Rate Optimization - A/B Testing - Localization Automation - Multi-Location - Content Management - Alerts/Notifications - Real-Time Notifications - Dashboard - Landing Pages/Web Forms - Link Management - Customizable Templates - Real-Time Updates - Monitoring - Audit Management - Workflow Management - Campaign Analytics - Reporting & Statistics - Multi-Campaign - Email Marketing - Website Management - Performance Management - Backlink Monitoring - Performance Metrics - Advertising Management - Content Personalization - Issue Management - Heatmaps - Problem Area Alerts - Widgets - Multivariate Testing - Behavior Analytics - Audience Targeting - Real-Time Reporting - Customer Segmentation - Product Recommendations - Session Recording - Mobile Friendly Test - Drag & Drop **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **Platform** - Multichannel Sharing - Content Distribution **Platform** - Accounting integration - E-commerce Integration **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - Generative AI **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification ## Top Birdeye Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,499 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (636 reviews)