Birdeye Reviews & Product Details

It is very easy to operate once learned. I am very impressed with the entire website and I have not experienced any problems with the software. There is so much that you can do with Birdeye in addition to obtaining reviews and requesting surveys. I love it! Review collected by and hosted on G2.com.

I have not experienced anything on the site that I disliked. Review collected by and hosted on G2.com.

I have been using BirdEye for a couple months now. In just a short time, I have seen a 280% increase in reviews, a 20% increase in views on Google and a 16% increase in calls from Google. I also dove into my keyword analytics and saw that the average position on Google across all keywords was 11.89 places higher and more specifically, non-brand searches improved 14.51 positions.

I believe there are several factors that went into this but here are my top two. 1) While we already had an excellent rating, we are now getting more frequent and recent reviews - which Google likes to see. 2) Our listings are now accurate which I couldn't manage by myself.

So far I am very pleased with the results and look forward to seeing more results as time goes on! Review collected by and hosted on G2.com.

There are few things with Mass Texting and Inbox that could be improved. But I am happy to say that they are very responsive to feedback and have already started implementing some of my suggestions. Review collected by and hosted on G2.com.

Birdeye sends review requests to our patients. I am able to view and manage the reviews from one location. I can also see which platform they used to post their review, Google, Facebook or Healthgrades, there is also a direct reply that they can use which isn' t public. Review collected by and hosted on G2.com.

Occasionally there is a glitch in the system and the review requests don’t get sent out to patients. I have had this happen a few times. I can tell when the system is down because my reviews stop coming in. Birdeye can fix the situation when I call in. I wish that they could catch it prior to me having to call and let them know. Review collected by and hosted on G2.com.

Birdeye is pretty self explanatory. It makes it very easy for me to manuever from one area to another. Whether it's me logging on through my desktop or using my app on my iphone. I like with one easy button I can simply send a text and my client leaves a review. I also like that I can review my own reviews or colleagues of mine as well. Review collected by and hosted on G2.com.

Nothing to dislike. Birdeye was designed pretty simple. Review collected by and hosted on G2.com.

The ease of how to use it. This company has 12 transmission shops and the Birdeye program makes it super easy for the general manager, front desk employee and all employees to request a review. We've watched our reviews soar! I also like that the listings include 'Alexa'. I also like the fact that we include the contact email address, a reminder notification is sent to the customer a week or so later, via email (only). Review collected by and hosted on G2.com.

I'd like to see a quick listing of locations, but the link is titled 'settings'. I find this confusing! Review collected by and hosted on G2.com.

I like the ease of access and layout. It is easy to navigate around the webpages and conversations, plus everything is laid out nicely so it's easy to find things. Review collected by and hosted on G2.com.

It would be nice if conversations with prospects could be assigned to more than one person (user) so that multiple people could be notified of a response once they've talked to that person. Otherwise, you have to go in and change the assigned person since it only allows just one. Review collected by and hosted on G2.com.

Before Birdeye, my Condo resort client got maybe 3 reviews in 2 years and two of them were 1 star. Why do only the unhappy ones take the time? We knew that really 95% of their customers loved them but we couldn't get them to write reviews on Google or Facebook. Within 48 hours of setting up our Birdeye connection we saw amazing results. Two 5 star reviews and they haven't (knock on wood) stopped coming in. We still do see an occasional 1 star review but we are able in most cases resolve those rather quickly thanks to the way Birdeye has set up their system. I am so glad I kept pushing my client to take on Birdeye. Ain't gonna lie, it tooks some convincing to sign up with a review service. However, they now say Thank you, And it's worth every penny. Birdeye's review process is simple and engaging and captures so many more review requests than the by hand email process we were using. We now have 50 reviews and 4.4 on Google (previously we had 12 reviews and a 3.2). Review collected by and hosted on G2.com.

The setup process scared my client a little. There is a back end connection that has to happen. Or you can set it up where you email Birdeye once a week your client contacts in a CSV file. Review collected by and hosted on G2.com.

The support team is always quick on the responses, and their sales team is always quick to set up a call if we need to ask some questions. The product itself has great UI and is easy to learn and easy to teach to other employees. Review collected by and hosted on G2.com.

They only downside I can think of is that the review requests we sent out don't come from an email with the same domain name as us. It's really nothing that important though. It still lists our company name first and then the rest is @Birdeye. Review collected by and hosted on G2.com.

I like having some control over how this works. I send off my customer lists weekly or bi-weekly, they add to the main list and send the review requests. Some businesses prefer them to do it all, but I like this way for my business. They are quick to respond on customer service as well. Review collected by and hosted on G2.com.

Nothing to do with them, but I wish it was super easy and clear for customers to post reviews and I also wish reviews that are fraudulent (from non customers-not sure why people do this) could be removed. I have had one and I hate it being on my account. I reported to google and Facebook but nothing was done. Review collected by and hosted on G2.com.

Using Birdeye has helped us quickly amass over 500 reviews! It is a simple, effective way to reach our customers in real time - and most importantly in the way they want to be reached. In the event a customer has an issue with a product, it also gives them the ability to contact us to resolve the issue rather than leaving a negative review. Being able to respond to the reviews in the platform saves time, and ensures that every review is replied to and in a timely manner. Overall, using Birdeye has helped our business immensely! Review collected by and hosted on G2.com.

There is nothing I dislike about Birdeye! Unless I can say that we didn't start using it sooner! Review collected by and hosted on G2.com.

BirdEye organizes all online reviews in one place. We are able to monitor, reply to online reviews on the dashboard, and also we can automate the online review requests with a very user-friendly platform. BirdEye integrates with Rent Manager and that has helped us automate the online reviews requests and surveys that give us insights for improvement after a move-in or service oder closed. Vinshal Vats, from the support team has been very helpful with all the requests we have made. Thank you! Review collected by and hosted on G2.com.

Yelp is not fully integrated with BirdEye. This is the only site that I have to log in to be able to reply to a review received, I'm able to monitor it on BirdEye but the reply must be manually entered on the Yelp profile. Review collected by and hosted on G2.com.

I was very impressed with the ease of use of the platform, even before the walk-through with one of their representatives. Their team is extremely helpful and proficient; explaining things in a way that really helped me grasp the functionality of every feature within the platform. Birdeye has been a major factor in boosting our online ratings. From adding users to assign to reviews to the option to send a pre-written reply, this platform has everything we need! Review collected by and hosted on G2.com.

So far, so good! I haven't experienced anything I've disliked. Again, I want to emphasize the excellence of their customer service! Very impressed!! Review collected by and hosted on G2.com.

The "all-in-one-place" approach to interactions and customer experience is a great out of the box tool to add to your marketing technology stack. While we're currently only using a portion of the features BirdEye offers, I like that there are numerous options for future considerations that could seamlessly integrate with our already implemented solutions. Review collected by and hosted on G2.com.

We encountered some limitations as a result of complex/custom data scenarios and customer-brand-contact information crossover - mainly unique to our specific industry/business. However, custom solutions are underway to accommodate obstacles. Review collected by and hosted on G2.com.