![Madhav Singh Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madhav Singh Y.")
MY

Madhav Singh Y.

Front Desk Receptionist

Enterprise (\> 1000 emp.)

8/11/2026

"Secure and Efficient Patient Payment Processing"

4.5/5

What do you like best about Birdeye?

I like how Birdeye handles payment processing, which is very secure. We don't need the patient's details or card information; we can simply send the payment for a specific amount, and the patient can make the payment by themselves without sharing any details. It's very easy and secure. We can charge the payment at the front desk during check-in, and if we miss it, we can send the payment link to the patient by text or email, so they can make the payment by link themselves. During all this, the patient doesn't need to give their details to anyone, which makes it very safe and secure. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I think the timeline of the payment link could be improved. When we send a payment request and the patient doesn't make the payment, it expires in 24-48 hours. I suggest that the link should remain valid until the payment is made, especially if the patient clicks the link but doesn't complete the payment. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

I use Birdeye for patient communication and payments, resolving front desk issues by securing timely payments and allowing patients to pay independently without sharing card details. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: Seller invite

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4.7 out of 5 · Verified reviews from real users

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