Alside S.
AS
Alside S.
Branch Manager
Mid-Market (51-1000 emp.)
"Easy to Learn and Powerful, With a Brief Learning Curve"
4/5
What do you like best about Billtrust?

Easy to learn. Very capable application for searching, downloading and sorting. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

Overcoming the initial lack of knowledge. Once you have walked through the functions, it becomes pretty intuitive. Review collected by and hosted on G2.com.

Response from Melissa Aday of Billtrust
Edit edit

Thanks for your input, Alside! It's great to hear that Billtrust tools provide an intuitive user interface. We want the user experience to be effective to ensure every work task is efficient. Please keep sharing your thoughts and ideas!

Verified User in Wholesale
UW
Verified User in Wholesale
Enterprise (> 1000 emp.)
"User-Friendly System, But Frequent Outages and Invoice Issues"
3/5
What do you like best about Billtrust?

System is user friendly and it does not take much to learn how to navigate. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

Outages and failed invoice delivery seems to be more common than it should be Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Works well"
5/5
What do you like best about Billtrust?

Billtrust is user friendly, easy to navigate, easy to understand Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

There is not much I dont like about BillTrust other than being time-out too quickly Review collected by and hosted on G2.com.

Response from Sharon Warrington of Billtrust
Edit edit

We're thrilled to hear that you find Billtrust easy to use for sending multiple invoices. We'll definitely take your feedback about the timeout issue into account as we continue to enhance our platform.

CC
carley c.
Supplier Portal Coordinator
Mid-Market (51-1000 emp.)
"Platform has great features"
3.5/5
What do you like best about Billtrust?

Billtrust has some great features that have been added. Love having one platform that can almost do everything needed to work my accounts daily. Customer Support has been great when submitting tickets and always so friendly. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

The transition to the next gen was not very smooth from our perspective. The training was completed so far in advance it so it was diffucult to navigate once we went live. Some of the best features from first gen are not avaliable now and have also lengthened some steps. Review collected by and hosted on G2.com.

Darshana D.
DD
Darshana D.
Accountant
Enterprise (> 1000 emp.)
"Billtrust is a great place to work"
5/5
What do you like best about Billtrust?

I like the best from billtrust is automation for matching the invoice with the payment It saves my time and reducing the tasks of manual matching and It's makes quick customer support and easy platform for fresher for user friendly can adapt easy to fresher to work. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

The platform is good, but it is overwhelming at starting because of more features. It took some time to adapt to the software. Review collected by and hosted on G2.com.

Verified User in Building Materials
AB
Verified User in Building Materials
Mid-Market (51-1000 emp.)
"Streamlines Billing, But Invoice Deletion Needs Improvement"
4/5
What do you like best about Billtrust?

How easy it is for customers to pay their bills, as well as the many features it has to help our AR department, We use it daily to send invoices to customers and allow them to pay quickly and easily through our website Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

inability to delete invoices that may have issues from the site with out having to contact support Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Review"
5/5
What do you like best about Billtrust?

ease of use, good at reading remittances Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

Nothing, all good. Sometimes it doesn't load but it quickly loads as soon as i refresh the page Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Verified User in Environmental Services
Enterprise (> 1000 emp.)
"Intuitive Platform, Easy to Use—Just Needs Smoother Customer Onboarding"
4.5/5
What do you like best about Billtrust?

It is intuitive. When customers use it, it works. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

Nothing, just getting customers to create an account Review collected by and hosted on G2.com.

Response from Melissa Aday of Billtrust
Edit edit

I appreciate you sharing about your Billtrust experience. I highly recommend connecting with our Customer Education team who can support you & your team with adoptions strategies designed to increase customer awareness and use. You can email them at customeredu@billtrust.com. Thank you!

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Easy to Use and Streamlined Experience!"
4.5/5
What do you like best about Billtrust?

It is easy to use and very streamlined!! Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

It can sometimes be hard to find or pull up past receipts or download them Review collected by and hosted on G2.com.

Verified User in Environmental Services
UE
Verified User in Environmental Services
Mid-Market (51-1000 emp.)
"Effortless Payments and Navigation with Billtrust"
5/5
What do you like best about Billtrust?

Simple to use, very easy to navigate the website. Easy to communicate steps to clients when they use Billtrust to make a payment. Review collected by and hosted on G2.com.

What do you dislike about Billtrust?

So far, I have had zero issues with Billtrust. Review collected by and hosted on G2.com.

Response from Melissa Aday of Billtrust
Edit edit

Thank you for sharing your experience! Clear and efficient client communication is important to us, and I'm glad you're experiencing added efficiency is your work flows. We appreciate you!