Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"The Ease of Bill.com"
4.5/5
What do you like best about BILL AP/AR?

I love using Bill for so many reasons. Some of the top reasons include:

Ease of use – the platform is intuitive and user-friendly.

Streamlined bill approval process

QuickBooks integration

Ongoing improvements – it's clear that the team is constantly working to enhance the product.

Overall, Bill has made managing our accounts payable easier and more efficient! Review collected by and hosted on G2.com.

What do you dislike about BILL AP/AR?

I would like the actual bill image to transfer from Bill to QuickBooks.

The only thing I have not figured out is how to coordinate credit card payments from Divvy/Bill with Bill A/P without duplicating the transaction in QBO. Review collected by and hosted on G2.com.

Verified User in Financial Services
CF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Widely Adopted with Transparent Billing and Payment Status Updates"
4/5
What do you like best about BILL AP/AR?

Widely adopted, most of my clients use it, transparent status updates on billing, process, and payment Review collected by and hosted on G2.com.

What do you dislike about BILL AP/AR?

UI is a little clunky. Sometimes I'll submit an invoice to BILL.com but for some reason the other party does not get a notification, so I have to manually bug that party to start invoice processing Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Love when my clients use Bill.com!"
4.5/5
What do you like best about BILL AP/AR?

As a freelancer, I love when my clients use Bill.com because I get email notifications that keep me up-to-date on the status of my invoice. I know when their AP team has started processing my invoice, when payment has been issued, and when money lands in my account. The extra visibility is most appreciated, as I don't have to worry about getting paid on time or feel like I'm sending my invoices to a black hole. It's also easy to update my W9 and bank account in one place for all my clients who use Bill.com, which saves me time and mind-numbing admin work! Review collected by and hosted on G2.com.

What do you dislike about BILL AP/AR?

The menu can be just a little tricky to navigate, because I only use a handful of the available features, but it's never been an actual problem. Review collected by and hosted on G2.com.

Response from Jessica of BILL AP/AR

Thank you for your review, we're happy to hear that you're enjoying the invoice and payment tracking within Bill.com!

PJ A.
PA
PJ A.
CFO
Mid-Market (51-1000 emp.)
"Streamlined Invoicing with Ease of Use and Great Value"
5/5
What do you like best about BILL AP/AR?

I like how BILL AP/AR captures all vendor invoices and credit card charges to route for approval, enter into our ERP, and process payments electronically. It has removed all the paper processes and manual steps that required in-person interaction. I find it easy to use and a great value for the services provided. The combination of website access and App access makes it easy to manage our business while traveling or away from my desk. The initial setup was so easy. Review collected by and hosted on G2.com.

What do you dislike about BILL AP/AR?

Bill doesn't work in Canada, where we also do business, so I wish we could use it in other geographies as well. Bill needs to integrate with banks in Canada in order to offer the services there. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Streamlines AP/AR Processes with Ease"
4.5/5
What do you like best about BILL AP/AR?

I like that BILL AP/AR allows us to pay easily via ACH, check, and e-card, meeting different vendors' payment requirements and helping us avoid fees. It's been really handy that it connects to our QuickBooks so our accounting team doesn't have to manually import anything, as it all just syncs together. The initial setup of BILL AP/AR was very easy. Review collected by and hosted on G2.com.

What do you dislike about BILL AP/AR?

I would love it if you could sync multiple bank accounts and multiple QuickBooks for parent and child organizations. Sometimes bills are shared expenses among entities, so if we could allocate across accounts and have it correspond to QuickBooks automatically, that would be great. Review collected by and hosted on G2.com.

Response from Jenn J of BILL AP/AR

We wanted to thank you for your fantastic review of BILL! We are glad you enjoy being able to forward bills to BILL, have multiple levels of team members, add, approve, pay bills, and that you can send messages to your team members to ask any questions or clarify bills. We appreciate you letting us know about wanting the option to sync to multiple QB accounts, and have passed that on to our team. Please continue to provide your feedback. We value our users' suggestions when planning the future of our software.

SP
Suzy P.
Director of Finance
Small-Business (50 or fewer emp.)
"Easy Interface, Fast Payments, and Reduced Admin Time & Cost"
4/5
What do you like best about BILL AP/AR?

The interface is easy to use, payments are fast, and the vendor database is comprehensive, making it easy to connect with our vendors. Syncing with Quickbooks Online has also been reliable. Review collected by and hosted on G2.com.

What do you dislike about BILL AP/AR?

Cost per payment and per user - we have managers we would like to add to our process, but the per user fee is a lot for a small business, so we have added users strategically. Review collected by and hosted on G2.com.

Krestofer M.
KM
Krestofer M.
Executive assistant
Small-Business (50 or fewer emp.)
"Intuitive Color Palette, Easy Programming, and Excellent Customer Service"
5/5
What do you like best about BILL AP/AR?

The color palette is very intuitive, very easy to program, and the customer service is excellent, I think it helps a lot of people who work remotely around the world. Review collected by and hosted on G2.com.

What do you dislike about BILL AP/AR?

I think that, even though it does an excellent job, it can sometimes be difficult for older people to get used to the platform; it’s not a place you’d want to use all the time, but it is functional. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Streamlined Payments with Room for Improvement"
4.5/5
What do you like best about BILL AP/AR?

I like that it's easy to coordinate approved issues and see everything that's happening with the finances, like money going out of the company. It really saves a lot of time compared to logging into vendor portals individually or doing manual payments, even if those payments are through a credit card. Review collected by and hosted on G2.com.

What do you dislike about BILL AP/AR?

I'd love to see more options for payment timing, including higher limits on the amount of same day payments that can be made. Right now, it seems like there's a cutoff at around $50,000 of payments that can be made within one or two days, and beyond that, the payments can take a week or more. Review collected by and hosted on G2.com.

Response from Jenn J of BILL AP/AR

Thank you for your exceptional review of BILL! We are excited that our software has helped you keep track of your organization's expenses and that the integration with NetSuite has been effective. Also, the customer support has been helpful when needed. Our apologies for any frustration caused by changing around the integration with NetSuite and any cost-related concerns. We appreciate all feedback, as we are always trying to enhance our customers' experience with our software.

Stacy F.
SF
Stacy F.
Small-Business (50 or fewer emp.)
"Time-Saving with Easy Payment Tracking"
5/5
What do you like best about BILL AP/AR?

I love how BILL AP/AR sped up my paying process, making it easier to check payments against physical invoices and saving me hours of manual work. I really appreciate how much time it saves me and how easy it is to look up something that was previously paid. The detailed record keeping is fantastic. Review collected by and hosted on G2.com.

What do you dislike about BILL AP/AR?

Sometimes the AI doesn't get the invoice dates correct and/or the system defaults to earlier payment dates than necessary, which causes some manual adjustments. BILL AP/AR suggests sending payments for bills 1-2 weeks ahead of when bills are due instead of closer to the real payment due date. Review collected by and hosted on G2.com.

Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Small-Business (50 or fewer emp.)
"Straightforward Billing & Invoicing with Top-Notch Support and QuickBooks Integration"
5/5
What do you like best about BILL AP/AR?

It is so straightforward that someone who doesn't have a background in finance can easily send, receive, and see all of the bills and invoices in one spot with top notch customer service. For our non-profit, it means less money spent because we can do this ourselves. It integrates perfectly with quickbooks. Review collected by and hosted on G2.com.

What do you dislike about BILL AP/AR?

The least helpful thing for me was setting up the automatic payment. It took a few tries to get right. I wish there were more descriptions about where in the process I was- I kept thinking I was done, but hadn't finished the process. Review collected by and hosted on G2.com.