I use BILL AP/AR for invoicing and billing customers for my contractor commission work, and it makes it easy to bill clients for large amounts, track payments, and get paid once they fulfill it. I like the ease of use to create and send an invoice and be paid. It's especially helpful for me as a freelancer running my own business because I don't have to worry about building an invoice from scratch. The initial setup was also very easy. Review collected by and hosted on G2.com.

It's a bit clunky with a sort of outdated feeling UI. It feels more 2008 and I'd just update it to be a bit more user friendly and intuitive to users in 2026. Review collected by and hosted on G2.com.

I like that my builders can approve the invoice when they have time and then I know to pay it. I just click to pay, choose the bank account I want to pay from and send. It's extremely helpful that Bill notifies my vendors that their invoice has been entered and also notifies them when the payment has been set up. This eliminates a lot of phone calls asking me if we've received an invoice or if the invoice has been set up for payment. Review collected by and hosted on G2.com.

I don't like untangling transactions between QuickBooks and BILL AP/AR if something goes wrong with a payment. It's not a simple, easy process. You have to 'Unmatch' the transaction in QuickBooks, which creates problems if you've already reconciled your books for a month, and then go into BILL AP/AR and SYNC, then go into BILL AP/AR and straighten out the payment and then force a SYNC. It causes a lot of errors and you usually have to get on Chat with tech support. If a vendor sends an invoice directly through BILL AP/AR, it sometimes doesn't show an invoice number. It's like it translates the vendor's invoice template into BILL AP/AR format. Review collected by and hosted on G2.com.

I use BILL AP to remove large amounts of manual bill entry and bill payment scheduling. I really appreciate its ability to eliminate the need to manually key in all the information from an AP invoice by leveraging OCR text recognition. I love the ease and efficient ability to sync the data directly into our accounting software, NetSuite. The new AI capabilities help increase efficiencies during the bill entry process by picking up the relevant information for us off the invoice. The W-9 capabilities make vendor management and the annual 1099 process very seamless, providing a focused entry point for all W-9 data. Review collected by and hosted on G2.com.

I find the support element challenging. Sometimes it can be difficult to connect with a support team member or the time it takes to hear back. I'd suggest increased support team knowledge on using the platform and increased response time. Review collected by and hosted on G2.com.

I really appreciate the visibility that BILL AP/AR provides. Being able to log in and immediately see where we're at with bills—what's past due, what's still pending, what's open, and what's in the approval stages—is extremely beneficial. It's also great that vendors can access the platform on their end to check if a payment is on its way or pending, which adds a layer of transparency. This full transparency and visibility are super helpful for a business like ours. Review collected by and hosted on G2.com.

One thing that could be improved is just the timing of when bills are actually paid out. Once we submit a bill for approval, it could take anywhere from up to a week to actually be paid out. So any way to speed up the payout processes would be super helpful. Review collected by and hosted on G2.com.

I use BILL AP/AR for both AP and AR, and it streamlines the payout process for around 500 people per cycle. It effectively reduces the back-and-forth chaos, making it easier to manage payments. I'm able to upload and store W9 information, which allows me to view correct vendor info in one place when it comes time to file 1099s. It also helps me verify any changes vendors make to their profiles. On the customer side, BILL AP/AR provides an easy way to keep track of payments coming in, which helps me keep track of cash flow by seeing what payments are going to hit our account soon. Review collected by and hosted on G2.com.

The new 1099 filing is a bit messy, and it doesn't allow me to only select the ones I want to file, which didn't work for me to use this year. Our vendors often put our company name in the company name field, causing issues when people search and attempt to connect to us. The inability to sort and select only vendors over $600 caused a big headache. If 'business' is selected in the vendor entry, it flags the TIN if not an EIN, and switching it to 'individual' wipes out the TIN. Setting each individual vendor up gets to be a lot, and we're looking for a better integration so our vendors don't have to set up an account twice. Review collected by and hosted on G2.com.

I like that BILL AP/AR is really helpful for our on-site manager to approve bills online or via email, which keeps the accounting office informed when it's okay to submit for payment. It's also convenient because it simplifies the process to just clicks of a button unlike some of our other companies that have more manual processes. Managing multiple physical locations is key for our needs, and I generally have had good success with the online chat/help feature when I run into a hurdle. Review collected by and hosted on G2.com.

My sole complaint would be the Sync with QuickBooks. It can get confusing and frustrating when it doesn't sync. It winds up being a major hurdle to my day if it doesn’t sync... instead of moving on to the next task, I have to start the support process, which again has usually worked but it can be time consuming. Maybe if I had more control on how to fix myself? I have a few bills in our "unpaid" queue right now, that actually have been paid manually. If I could just delete those on my own and be "good", that would be helpful but historically it messes up the sync so I wind up just leaving them out there. Review collected by and hosted on G2.com.

I like using BILL AP/AR because it helps me network with our customers, which is important for maintaining smooth operations. The platform is easy to use, making it simple for me to manage tasks even as a one-man finance team. The automated bill reception feature is great, as it saves me time by simplifying the tracking of bills. I feel secure knowing that the payments will not be mistakenly sent to someone else, which is a risk on other platforms like banks. Overall, the speed, automation, and security of BILL AP/AR stand out to me. Review collected by and hosted on G2.com.

Payment processing is always next business day, and I wait at least an additional business day for the payment to arrive. For payments above $10k, the situation is terrible because I can't pay for expedited payments and the processing time is even longer. This cost me a lot because I have the interest on my savings account. Review collected by and hosted on G2.com.

I like how BILL AP is connected to QuickBooks online, which saves a lot of effort in uploading an invoice. It functions similarly to an email inbox, which makes the process familiar and easy. I am enjoying the AI feature that detects and inputs the invoice number, due date, and intuitively repeats invoice descriptions based on past invoices. It's starting to recognize patterns in our invoice allocations and is automatically inputting those as well. I appreciate that it makes the AP process quicker and smoother, and it's really simple for supervisors to approve and agree on pending invoices. Review collected by and hosted on G2.com.

Going back to how I noticed the AI is beginning to recognize our expense allocations, since it is relatively new it is not always detected by the AI and I'm excited for it to improve. I've also noticed in our company's year closing process there tends to be syncing errors and that some bills or payments do not sync with QuickBooks, I hope those syncing errors decrease overtime. Additionally, we also use BILL AP to refund our clients but sometimes the mailed check is unable to deliver and the check reissue fee is quite steep and the reason for failure to deliver is vague. We are starting to lean away from relying on BILL to refund our clients. Review collected by and hosted on G2.com.

I like how BILL AP/AR allows us to handle payments to continually updating list of vendors by importing batches of vendors and bills. This feature really saves us a lot of time. I appreciate how simple it is to see exactly what information is syncing to exactly which fields both in the imports features and also they sync with QBO. One of the things I've liked best about BILL AP/AR for the last few years is their quick customer service. Whenever I have an issue, I could usually get a callback within minutes, though lately, this has not been the case. Review collected by and hosted on G2.com.

I really hope that they will go back to their previous model of customer service calls where you request a call and they call you back within minutes. Lately, the calls have been taking hours to come back, which is horribly disappointing and usually ends up ineffective at solving my issue. Another challenge comes in the importing process for vendor accounts. Email needs to be a unique identifier or at least a flagged alert before overwriting. I've had problems with vendor accounts overwriting each other because the imported vendor account has the same name. This leads to a same name new vendor email and mailing address being written over old vendor's email and mailing address. However old vendor's epay and banking details are still active, so the new vendor is never invited to set up their own account and old vendor receives new vendor's payment. This ONLY happens when importing batches of vendors, but it is a really serious problem. We have to implement our own complex screening process because of it, and we have been reminding Bill.com about this problem for years. Review collected by and hosted on G2.com.

I like that BILL AP/AR allows me to schedule bill payments easily. Whether a bill is due in thirty or fifteen days, I can schedule the payment as soon as I receive the bill. This way, I don't have to worry about remembering to pay the bill on time. It helps me keep track of my cash flow and allows me to set the payment for a date that is optimal for my cash position in the bank. I also find it really easy for our vendors to use; we just send them a link, and BILL AP/AR sends them the setup information. Review collected by and hosted on G2.com.

I think they can report better on how the bills are paid. When we make a payment, it comes out of my bank account as one big transaction instead of as individual payments. I know there's a feature to change that, but it would be helpful if that feature was easily found. Also, the reporting could be better in terms of showing us better reports on how we spent our money, when the money came in and out, etcetera. Review collected by and hosted on G2.com.