bulk marketing is made simple and the automation has reduced a lot of time-consuming process Review collected by and hosted on G2.com.
the mobile app does not support quick messages app could be better Review collected by and hosted on G2.com.
1) The service and people behind it
2) Whats App integration
3) On Site features
4) Email integration with 3rd party apps, in our case was with Loop for our subscription model. Review collected by and hosted on G2.com.
Whatever problems we faced, the team resolved it on priorty. So nothing to highlight Review collected by and hosted on G2.com.
Being a skincare brand, we appreciate the performance on Whatsapp campaigns, the segment sections, if targeted well, will boost the brand's revenue definitely. Review collected by and hosted on G2.com.
We would like the team to simplify Instagram automation, especially the Ads section, where we connect our Facebook accounts and connect with our specific product. Review collected by and hosted on G2.com.
Hi Taniya,
Thank you for the review. We appreciate the positive feedback and knowing that we are really making a difference for our customers with multichannel automation.
It was very detailed yet easy to understand and work with. Review collected by and hosted on G2.com.
Designing a chat flow is very tideous. It was very confusing. Review collected by and hosted on G2.com.
The Dashboard and customer segmentation plus BIK team support. Review collected by and hosted on G2.com.
The custom excel sheet upload dosent function well when we upload large data Review collected by and hosted on G2.com.
It's very easy to design & schedule campaigns and then check the insights as well. Review collected by and hosted on G2.com.
Sometimes we've to followup with the team for certain things as to why they're going wrong. Review collected by and hosted on G2.com.
Hi Pradnya,
Thanks for the review. We are glad to hear that you're having a great experience working with us! We're committed to delivering the best service and support.
The team is co-operative
Extensive Features
Multiple Integrations Review collected by and hosted on G2.com.
Tech Glitches/Unsurity of implementation Review collected by and hosted on G2.com.
Hi Shreya,
Thanks for the review! We take pride in delivering excellent client service.
ROI 14x ., great services and support team is too good. Review collected by and hosted on G2.com.
there is nothing in bik to dislike. good provider Review collected by and hosted on G2.com.
Hi Dheeraj,
Thanks for the 5-star review! You made our day!
I liked the Chatbot functionality the most which has helped us in attending multiple chats at scale. This has improved our customer experience by length as they need not wait anymore for a response allowing us to selectively use our bandwidth to priority customers. Review collected by and hosted on G2.com.
Current BIK lacks NLP functionality even though 95% of my use cases are solved with existing solution. But it would be great if they could implement it with 99.99% accuracy. Review collected by and hosted on G2.com.
The best thing about BIK is the intelligent chatbot. We have a business & most of the customer queries are raised at night & we don't have anyone to attend to them immediately, so we choose BIK for that. The fantastic chatbot helped us solve our urgent customer queries with automated replies. Review collected by and hosted on G2.com.
The price is slightly higher than its alternatives, but it is a result-oriented tool. They are providing a free one month trial & in that only you can see the results. Review collected by and hosted on G2.com.