BIK as a platform is easy to understand & navigate and the team guiding us is very helpful & empathizing. They are available whenever we are facing any trouble. Review collected by and hosted on G2.com.

Few challenges in the platform to improve the overall experience. Revenue attribution, reducing failed messages, getting a green tick, etc on WhatsApp which are very important for a business. Review collected by and hosted on G2.com.

I use it as a marketing tool, sending email campaigns and whatsapp campaigns with the ability to schedule it is nice. Also, it has helped a lot in creating the automation flows. Review collected by and hosted on G2.com.

I am a novice so it is slightly complicated for me currently, but i bet this will be solved within a short span of time. Review collected by and hosted on G2.com.

BIK is an easy automation tool for E-mail, whatsapp and Meta. The customer support is superb an it is very easy to use. It helped us increase our revenue through E-mail and also to build crossover journeys, which is a feature i haven't seen that good. The guidance through the implementation was amazing by the onboarding team and they are so fast with their replies. Review collected by and hosted on G2.com.

As we are the first company from germany using it, there were some issues regarding our own letters and the country specific regulations, but the customer support helped us through all these problems in a second. Review collected by and hosted on G2.com.

Easy to use all channels in single dashboard Review collected by and hosted on G2.com.

Facebook and crm call automation can improve Review collected by and hosted on G2.com.

User friendly platform usage, automation capabilities and knowledgable and helpful customer success team always there to help you with all user usecases Review collected by and hosted on G2.com.

I have not faced any major issues using the platform Review collected by and hosted on G2.com.

We have primarily used the workflow and campaign features. Both features work seamlessly, and also appreciate the great support team Review collected by and hosted on G2.com.

Initially, we faced issues with the customer support feature, but the team has fixed most of them Review collected by and hosted on G2.com.

Customer Support and Easy to use pllatofrm Review collected by and hosted on G2.com.

lacking iin some advance features of the platform Review collected by and hosted on G2.com.

It's very usefull for managing business conversations. Review collected by and hosted on G2.com.

Nothing as such. Some features need to be added Review collected by and hosted on G2.com.

The team at Bik is very supportive and willing to help in every step.

Multiple integrations makes automations easier.

Excellent lead generation and gamification features.

Bik also helped us fast track customer support which in turn helped enhance customer satisfaction.

Customer segmentation is great with Bik. Review collected by and hosted on G2.com.

Very few times there were tech glitches. But the team made sure it was solved instantly. Review collected by and hosted on G2.com.

Bik has significantly improved our engagement rates, leading to remarkable repeat rates.

You get all the possible events and properties to personalize the experience. their support team is proactive and always available to help. I've observed them evolving the product based on client feedback and requests. Review collected by and hosted on G2.com.

Their email pipeline is not yet ready and Sendgrid doesn't give that good ROAS because of higher cost. Review collected by and hosted on G2.com.