I learned that I could redo audio on the powerpoint slides I uploaded to BrainShark. this allowed me to practice and make sure the legal wording was all said correctly Review collected by and hosted on G2.com.

Liked the whole presentation, it would be good to have a viewer interaction so I could be hands-on during the presentation Review collected by and hosted on G2.com.

Coaching Activities have been the most fruitful for our organization. This has allowed our oganization to ensure that the processes, messaging and updates are truly understood by the individuals that make up our team. This ensure that our teammembers have the tools needed in order to be sucessful when they are out in the field.

Another feature that has been a great help is adding the platform to our SSO for easy access across the team, on a new employee's first day they can access the Brainshark tool and be working through training and onboarding so they are ready to be in the field faster. Review collected by and hosted on G2.com.

The use of scorecards didn't end up being as helpful for our organization as we had initially anticipated. Because we leverage our CRM systems dashboards extensively for most of our internal processess, it became redundant to use the Scorecard feature the way that we had intended. Review collected by and hosted on G2.com.

Ability to share presentations virtually is great. I like being able to share reports with staff on training compliance. I like that employees can access documents and presentations anywhere onsite. We have a large crew that doesn't have a fixed desk so the mobile capabilities are great. Review collected by and hosted on G2.com.

Data collection can be redundant. If users view a video for just a few seconds, but don't complete the presentation, there are multiple entries for each user. Review collected by and hosted on G2.com.

The look of the interface is slick and easy. As a user, the visuals are nice between the image thumbnails for the course, the video quality and the interactive questions. I like how you can see how long the course section is while you're taking it. Review collected by and hosted on G2.com.

Limited length on how long the videos are allowed to be in order to be directly uploaded is an obstacle. We recently filmed 20-minute videos that had to be embedded from Youtube in order to work. This created a bit of clunkiness in the interface. Review collected by and hosted on G2.com.

Brainshark LMS has most of the basic functionalities of any LMS, but offers three clear, unique propositions not found elsewhere:

1. The coaching add-on is outstanding. It's a way of requiring learners to submit a response to training they have received, and responses can be both reviewed using machine learning, and also distributed for human review to the student's designated manager or coach. It's seamless, and faciltates a wide range of uses, from messaging and presentation coaching to idea/best practices collaboration in a convenient format. Especially valuable for sales training.

2. While Brainshark's content creation engine is not best-in-class, it's reporting is. When building a training module entirely within Brainshark, some advanced reporting becomes available that no other platform can provide. Engagement scores provided in a slide-by-slide format helps perfect e-learning because you can see exactly where the presentation is dragging, or people are falling off. You can see time spent on each slide, and someone's click path through a presentation. This is valuable insight not available elsewhere.

3. Brainshark's ability to provide external-facing training is not often found in other LMSs. For example, if you have a variable network of 3rd-party dealers who may need to access product training, rather than having to manage their account access, you can just provide a link where anyone can access this external-facing presentation, removing the need to produce a video to a content host - it can be kept in your LMS and require a guestbook sign-in to see who has accessed and when. Review collected by and hosted on G2.com.

There are a few downsides to Brainshark as well. The ability to report and automate reporting is present, but reporting options are limited. You can customize the report inclusion/exclusion criteria, but there's no ability to add/remove columns in terms of customization. Meaning if you're sending reports without "polishing" in Excel afterward, these reports will spit out with dozens of unnecessary columns for that recipient. You also cannot generate a curriculum report with the content pieces in the order they are presented to the audience, a very useful documentation report that just isn't possible at this time.

There are some other clunky aspects to Brainshark as a function of the various products they have integrated. Coaching activities and Scorecards do not have a consistent look and feel with the rest of the platform, and there are very specific "rules" for making these interactions work the way you would expect them to. There's definitely a learning curve to getting the hang of these "tricks". Review collected by and hosted on G2.com.

Simple enough for anyone to create rich learning materials from PowerPoint. The coaching module is fantastic and easy to use by managers and sales personal. The inbuilt Learning module (LMS) is fantastic as well. Review collected by and hosted on G2.com.

Management of users, groups and the creation of curriculums is a little clunky but it is no different to any other LMS I have used. It's fine once you get used to it.

The one area that needs improving is the creation and uploading of certificates. This needs be be able to be done by admin within the system instead of requiring it to be sent to support for uploaded Review collected by and hosted on G2.com.

In terms of features, probably how easy it is to set up a presentation and invite SMEs or other contributors to record audio. Really good user experience for contributors without any brainshark expertise to add narration or perspective. Lots of media types supported. Very easy to update courses when needed. Really good reporting, too, with CSV and PDF options.

We use the sales coaching module as well, and it's been really cool to be able to deploy sales exercises in the same framework as we use for training content. Having just one portal simplifies the learner experience and gives us integrated reporting capabilities.

Brainshark's customer support is amazing. I've been in this business for twenty years and never had such available & responsive support from an LMS or LCMS. Documentation is very well-written and often includes video walk-throughs. There are well-produced training curriculums to orient people new to brainshark and get them up to speed on specific capabilities.

Integration with Salesforce has been a really helpful feature as well. Review collected by and hosted on G2.com.

No versioning, so that if you want to have earlier versions of a course on record for historical or liability reasons, you've got to export a version of the course into an external system before making any changes.

There aren't any CMS clutter-management features, like content lifetiming and archiving, which would be nice since we are at the point of having all kinds of old one-off presentations hanging out and it's getting daunting to sort out. More of a wishlist item than a dislike, I suppose. Review collected by and hosted on G2.com.

One of my favorite things about the Brainshark platform is the ability to insert questions anywhere in the training. The one thing that prevented us from going elsewhere was other platforms requiring all testing to be at the end only for training - which does nothing to enhance adult learning. We were truly able to customize our trainings in a way that is logical and encompasses the for major learning types to insure that any participant would walk away with a clear understanding. Review collected by and hosted on G2.com.

I'm not a fan of the scorecards. We do not use the platform for internal training, so at any one time I would have to set up 40 or 50 different reports for the same training. They are too time consuming and group managers are unable to navigate. Review collected by and hosted on G2.com.

Brainshark is efficient and it's used in our organization across various departments where we use it in employee onboarding and coaching. However, we do use it mostly for the sales training tools and the coaching features. As well as the presentations. I love the presentation feature. Our presentations are used for onboarding and other multiple training purposes. It makes it easy to provide these tools to new hires within the company. The Brainshark vendor aims to help companies prepare their client-facing teams with the knowledge, skills and insights they need to perform at the highest level. Review collected by and hosted on G2.com.

A step-by-step guide after creating an account would be beneficial. There are many tabs within Brainshark, and it's easy to get confused about what you're looking for while on the platform. On the other hand, some of our less tech-savvy users had a steep learning curve in understanding how best to use the platform. For instance, sometimes we hear back that it is hard to find what you are assigned to do, and we may need teamates to assist users when they have assignments due. Last cons I would say are the technical aspects can be tricky- embedding a video, merging content, etc.

Editing

Branding

Customizable surveys. Review collected by and hosted on G2.com.

We had no organized system for creating, sharing, and controlling to use of internal training. Brainshark solved all our issues and allowed us to better stay on top of both internal and external (with distributor partners) access to a large amount of training and sales content. Review collected by and hosted on G2.com.

Content Authors-use Chrome or go home. Browser compatibility is primarily (in my experience) geared for Google Chrome users. Some functionality seems limited on other browsers ( when creating content as an author). For users/viewers, most browsers seem to function well. Review collected by and hosted on G2.com.