I love that curriculums can be broken down into smaller digestible chunks; it's very visual and easy to navigate. As a facilitator, I love that I can have our managers leave feedback right within Brainshark. Review collected by and hosted on G2.com.

Load times can be a bit of a deterent but manageable if addressed upfront. Review collected by and hosted on G2.com.

I love that I can get a rapid overview of my team's training assessments. I can see who has completed what and who is falling behind. The scorecards also provide a way for me to gauge if the training I am providing assists the reps in their daily activities.

I also love the support provided by the Brainshark team. We have had great support from Brainshark. Not only with our implementation team, but also with the Brainshark help desk as well. Review collected by and hosted on G2.com.

It can be tricky when working with enrollments across a large group of employees. Since different divisions have different needs, it is easy to create a group to determine later that that group is entirely not suited for your needs. But this comes through experience. Review collected by and hosted on G2.com.

I love the flexibility and ease of use we get with Brainshark - the ability to quickly upload a PPT presentation and record narration slide-by-slide or upload a video into a trackable presentation or course, or do a screenshare right in Brainshark to offer a demo-like training experience! We also use the Coaching Challenge capability built in to discern how well training is absorbed. Review collected by and hosted on G2.com.

Sometimes it is a bit confusing on things like copying a presentation or course, or making changes to a presentation that has since been turned into a course, etc. but that is about it! Review collected by and hosted on G2.com.

Built-in coaching. Scorecards for reporting. I like that you can record slide by slide for easy updates and there are a lot of different types of content that you can use. I predominately upload slides from Google Slides, video clips and create quizes. Helps us keep track of who is completing activities Review collected by and hosted on G2.com.

There is a pretty big learning curve. I wish we could update decks a bit more easily like adding slides from google slides insteado of from powerpoint since that's what my company uses. I also wish we set a time for launching courses/curricula/activities instead of having to go in manually to launch. Review collected by and hosted on G2.com.

COVID-19 severely altered our buying process. We delayed a late 2019 discussion for over one year. The Brainshark sales team remained engaged but not pushy. They answered all of our quesions, did two different demos, customizing the discussion to our needs. In the end, we selected Brainshark. Once again, the sales and account management teams at Brainshark customized our account to suit our needs, with varying levels of users in one agreement. Review collected by and hosted on G2.com.

We are satisfied with our experience and starting to work through the various implementation tasks in front of us. We are confident the Brainshark team will guide us through a natural and smooth process. Review collected by and hosted on G2.com.

What I like best about Brainshark is the support team I have worked with since joining Net at Work. Jeremy, Kim, and Chad have worked with me through every (sometimes painful) step of getting to know Brainshark and understanding the full functionality while focused on the end goal of making our enablement environment the best experience possible for our organization. I could not have accomplished what I have in such a short time without them! Review collected by and hosted on G2.com.

If I had to choose a dislike, the number of clicks/drill-downs is sometimes needed to find courses that learners have enrolled in. Review collected by and hosted on G2.com.

After some basic up-front learning, creating new exercises for our sales team is very simple and easy to distribute out to the teams. In addition to ease-of-use, I tend to lean on the outstanding Brainshark support team to help me navigate more complicated exercises. They listen intently to my situation, repeat back to me what they believe my needs are, and then move forward with walking me through step-by-step how to create the course. I am impressed! Review collected by and hosted on G2.com.

I am not a fan of the "record directly to Brainshark" feature. Too often, I have end-users contact me telling me that they cannot find their videos after they recorded it. I advise all end-users to record on a different platform and then upload the video to Brainshark. Review collected by and hosted on G2.com.

What I like best about the system broken down into areas:

Reporting: the information in the reporting, the many ways you can acquire a report.

Coaching activities. There are so many ways you can use this option to support training and connectivity. I think it is very current, allows for practice, it allows for confidence building, allows for reduced travel time to show skills are just a few of the parts I like. One way to use it is to have team send a weekly update via a coaching session.

Content: the ease to upload content.

System overall: Easy to manipulate, up-to-date, it is fresh, appealing site, and easy on the eyes.

Home tab: Housing of content using the filters.

Scorecards: Easier to review than using the reports. Review collected by and hosted on G2.com.

The technical issues I have experience with using the coaching sessions. These issues caused frustration among users. The good news, the glitches were fixed.

The app's four tab icons do not match up with the tabs on the web version. I.e. The Home page (the house icon).

Reporting is great; however, I wish it had easier steps to get there.

The sharing tab is not available yet, but looking forward to this being something in the future.

The transcript, I wish it was as easy as click the button and your transcript would pop up and if needed to change dates that is an option.

The scorecards: There is a lot of information in scorecards. Easier to find if they changed how to search. I.e. use curriculum instead of amount of time. Review collected by and hosted on G2.com.

Ability to house and logically organize external-facing and internal support materials, making it easy for reps to find, use and share. Integrates very well with SFDC enabling "content-in-context", emailing content directly from a SFDC record and tracking customer engagement with that content. Can organize, assign and track training through the Learning portal and then give rep opportunity to demonstrate skill and best practices the Coaching tool. Content with audio and animations created using PowerPoint allowing multiple experts to more easily contribute content. Review collected by and hosted on G2.com.

Could improve admin tools and reporting. However, I'm noticing more attention to these areas this past year and seeing incremental updates that are impactful. Review collected by and hosted on G2.com.

The Brainshark support team is incredibly helpful. they are quick to respond and willing to set up a call to help you work through any of your issues. I also greatly appreciate that they take and respond to product development submissions. They listen to what their user base wants and respond. Review collected by and hosted on G2.com.

There are many things that in my opinion are much harder than they need to be. Some examples off the top of my head include submitting powerpoint slides as certificates, managing users and groups is very unintuitive, the admin GUI is outdated and cumbersome, thumbnails for courses are displayed in different sizes depending on what page you are on, courses open in new windows and we had to train our organization how to exclude Brainshark from their pop-up blocker, the home page is essentially useless.

Overall I'd like to see a complete overhaul of the user experience. Review collected by and hosted on G2.com.