AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/9/2021

"Great product and customer service."

5/5

What do you like best about Bigtincan Content?

How customizable it is within the user interface. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

That bulk actions are not available which is important to us as a larger organization. Review collected by and hosted on G2.com.

AF

Verified User in Food Production

Mid-Market (51-1000 emp.)

10/20/2020

"Great service and support by my account managers"

4/5

What do you like best about Bigtincan Content?

I took over this project quickly and unexpectedly when my boss left. Storyslab was very easy to work with and they got me up to speed right away. They are always very quick to answer questions and help when my users are having difficulties that I can't fix. We decided to change and revamp our entire app in a very tight timeline and they worked diligently in the background to make sure we hit our targets. Thanks to their help and guidance our app is much more widely used by my team and we are happy with it. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

There are some bugs that seem to pop up often and the answer always seems to be to unload and reload the app. There are also some features we would like that are not yet available but I have been told they are considering making code changes in the future to help us achieve those requested items. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

We use the app for our sales team to have quick and easy access to our marketing materials, i.e. brochures and videos. We really like that they can track who has opened the email and viewed the items they have sent. Since the redesign it's much more user friendly and b/c I have been actively updating the content, the team sees this as a value add in their selling toolkit. Review collected by and hosted on G2.com.

AL

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

11/12/2020

"Awesome CMS for Sales and Marketing"

4/5

What do you like best about Bigtincan Content?

This is a great tool for managing content and making sure our sales and marketing teams are up to date with the latest branding, literature, etc. Works with or without live internet connection so we find it helpful in warehouses and on the tradeshow floor. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

Pricing model has changed a few times but we still find it useful for our small team. Review collected by and hosted on G2.com.

Recommendations to others considering Bigtincan Content:

The team at storyslab is very easy to deal with. The CMS supports many filetypes, and there's been a few updates/improvements since we began using it. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

We have 6 remote territory managers who I need to ensure are always operating with the latest and great collateral. With this tool, I can ensure they're always up to date. Additionally, we can share this platform with our distributors to equip them with training, sales tools, literature, etc. Review collected by and hosted on G2.com.

MB

Michael B.

Regional Sales Manager

Enterprise (> 1000 emp.)

1/19/2021

"Great User Experience!!"

5/5

What do you like best about Bigtincan Content?

The GUI is amazing. Love how valuable this will be for me to utilize. Justyna was amazing & a huge help!! Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

When i sent a cut sheet or video with the link I wish it looked like a more official email so my customer didn't think it was a virus link. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/29/2020

"Much better sales enablement platforms available"

0.5/5

What do you like best about Bigtincan Content?

It's tough to say. I'm struggling to come up with anything. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

From a content management perspective, this software is a mess. Multiple clicks to perform simple routine actions, and we've had errors that have prevented certain users from accessing the platform which we have never been able to get resolved. We've had major adoption issues. Sellers don't use the tool to send content directly to customers because they occasionally get sent to spam. Because sellers don't use the links, we don't get the benefits of analytics. No centralized hub for wide communication or promoting launch content. Search functionality is poor. Honestly, my preference is to move everything over to Google Drive. Review collected by and hosted on G2.com.

RR

Ronnie R.

Sr. Manager of Commercial Marketing & Customer Experience

Mid-Market (51-1000 emp.)

6/2/2020

"MODUS provides for Mobile Sales Enablement"

4/5

What do you like best about Bigtincan Content?

The primary benefit is the ability to our sales team to have the documents/images/videos they need on the go and track when customers are opening them. Virtual product tours also allow customers to interact with the product and zoom in and out of it.

I also really like the ability to manage the content and when it becomes available, what languages/regions they apply to, and the ability to notify users across various platforms that the content is now available.

Best of all is the training and the support... MODUS stands by you during implementation phase and wants to ensure the success of their users. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

The virtual product tour creation still needs further improvements to simplify content creation. Some expected functions like easily changing font sizes, colors, etc. aren't available yet and so it make creation of content somewhat difficult. Right now, MODUS doesn't have integrations into certain platforms (though they do have some popular ones) limiting some of the cross platform applications. They're willing to develop the integrations with some cost sharing from their clients. Review collected by and hosted on G2.com.

Recommendations to others considering Bigtincan Content:

If you don't have a file sharing / sales enablement platform that allows you to distribute content easily to their customers, you should take a look at MODUS. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

Sales enablement on the go. While we use Salesforce.com as our CRM, it doesn't provide the files sales enablement that is required for our sales team. MODUS allows them to distribute content to our customers and have them track whether the content has been viewed. On the marketing side, it allows us to determine which content is being used and what are our most viewed content so we can continue to create/improve our content going forward. Review collected by and hosted on G2.com.

JH

JoAnn H.

Enterprise (> 1000 emp.)

6/2/2020

"Customize apps for Sales Business"

5/5

What do you like best about Bigtincan Content?

Modus is great to work with, they are prompt, have creative ideas and are true partner in your app needs. The app they developed for us helped to solve a problem in our National Retail space where we wanted to reach more sellers quickly and with fun ways to deliver content. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

There is nothing in particular that I dislike about the ease of use of the app or the support we get from Modus. Review collected by and hosted on G2.com.

Recommendations to others considering Bigtincan Content:

Modus looks for a solution that will fit your needs and will work very closely with you to achieve the right results. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

Reaching a national retailer seller in large box stores is difficult since they are 3rd party sellers and often sell more than just AT&T . The app that Modus partnered with is to create called AT&T SalesPro has bridged that gap with a platform that supports, micro learning, sales sheets with promotions, and push notifications for communications. Review collected by and hosted on G2.com.

RP

Rachel P.

Enterprise (> 1000 emp.)

5/26/2020

"Good tech. Even better customer service."

4/5

What do you like best about Bigtincan Content?

We've been utilizing Modus to collect leads at events. It does this very well. The team at Modus is extremely easy to work with and easy to get ahold of. I've had to troubleshoot at events and they always find a satisfactory solution to issues as they arise. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

I really don't dislike much, but if I have to be picky... I would say allowing a little more flexibility for event managers to update forms and analytics themselves (versus the app admin), that might be helpful. Being able to host marketing collateral fully on the cloud so that users don't have to download any content to their mobile phones would be the other suggestion. We tend to use personal devices as well as company-owned tablets... so the less you have to download onto the device the better. Review collected by and hosted on G2.com.

Recommendations to others considering Bigtincan Content:

The Modus team is very easy to work with and will create a custom solution that suits your needs. I've seen our application adapt over time and am impressed with the development work. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

Prior to working with Modus, we were manually inputting business cards into and spreadsheet and then sending those to our sales reps. Our sales reps would then send those to our dealer network. The app automates this entire process through badge scanning. Modus also implemented a product tour capability to the app. This allows us to show our perspective customers the equipment without it being present. This saves a lot of money in shipping product to events and showcasing them on-site. Review collected by and hosted on G2.com.

TV

Tom V.

Trade Marketing Specialist HPCF

Enterprise (> 1000 emp.)

7/13/2017

"app data room is on the right track"

3.5/5

What do you like best about Bigtincan Content?

The overview, the structure/navigation are good. The functions to copy and tag folders work fine. I like the function to have streaming media, so the device of the sales agent doesn't get full. The links to website work well. The design of the application looks good. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

the amount of time it takes to get one file in the right place, tagging locations, clicking languages etc.

There are no good functions to find duplicate content. the overview of all the files is not good.Uploads take a lot of time and sometimes the system tends to fail.

The system is slow and doesn't have a good overview functionality. Content can easily live in several places and be duplicate. When different users are uploading the same files, there is no alarm function. Review collected by and hosted on G2.com.

Recommendations to others considering Bigtincan Content:

Make sure you even tag videos and pictures for the right languages or for all languages, otherwise they will not show for users who don't have English as a primary language. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

To push a massive amount of content to our sales people and distributors. To tag different languages and to get a structure in the big mass of content/media. We use Modus to manage our salestool / communications tool database. Which contains brochures, videos, manuals, pictures, training presentations and whitepapers. We separate our folders for sales and for our distribution networks so to target the right audience. We also use modus to generate leads during exhibitions. Review collected by and hosted on G2.com.

LS

Laura S.

Marketing Specialist

Enterprise (> 1000 emp.)

5/8/2019

"Modus Review"

4.5/5

What do you like best about Bigtincan Content?

I like how easy the app interface is to use for both the administrator and the user. Administrators can easily add, change and move content around. Users have access to content offline that they can easily send via email to customers. They also have great customer service and quickly help you with any problems you might encounter. They will partner with you to develop new customized features and builds. They are innovative and have never told us no. Review collected by and hosted on G2.com.

What do you dislike about Bigtincan Content?

The downside of using the app is that their is a standard template for using the app and it takes time to format it to your exact specifications. The app can become quite large as well if you don't monitor how large it becomes. Review collected by and hosted on G2.com.

Recommendations to others considering Bigtincan Content:

It is a valuable sales tool for sales people on the go. They have access to all of your content offline. They can create email follow-ups offline and click send. When they reconnect to wifi, the email will automatically send. Review collected by and hosted on G2.com.

What problems is Bigtincan Content solving and how is that benefiting you?

Our sales people can easily find our marketing content on the go and send out to their customers from within the app. It saves them time and energy. They also receive a notification whenever someone has looked at a piece of content they have emailed to them. Review collected by and hosted on G2.com.