RS

Robert S.

Mid-Market (51-1000 emp.)

2/3/2023

"Minimal value for mid size or larger consulting firms."

1/5

What do you like best about BigTime?

There are some nice integrations on the financial side. You can enter hours, bill clients, and track financials. It is better for individual consultants or consulting firms with minimal projects rather than mid size or larger consulting organizations. Review collected by and hosted on G2.com.

What do you dislike about BigTime?

Resource planning is atrocious for a consulting firm. Its like they have no idea how resource planning works and think that projects are only planned once a the agreement starts. If you do consulting and want to allocate resources for future statements of work, forget about it. You cannot differentiate future work and existing work on a single screen and there is no color coding to help. You have to toggle between multiple screens. There seems to be no thought into the actual functionality. For example, if a project completes early and you have future allocations of resources, you can close the project, make all the tasks complete, and clear allocations, but those still allocations still remain in the resource allocation tool. It makes it totally useless. Additionally, if you use external team members (1099 consultants) to lead projects, its impossible to limit financial data and still allow them to use the PM tools. Its all or none. You either see everything or nothing which makes this software totally useless as a project too unless every team member is a W-2 employee. Frustratingly, the sales team said we could use the system the way we needed it, which turned out to be totally false. Nearly a year of working in this system is wasted and good luck trying to get support. No phone support, only via a web browser and you are always 12 back in a queue and an hour to get any help. We have had bugs in every aspect and most are explained as "this is unique to you only." BS. Bugs were found way too often for that to be true. My guess is really poor software development practices. This is more of a billing tool that a integrated end to end project software for the services industry. Review collected by and hosted on G2.com.

What problems is BigTime solving and how is that benefiting you?

We have only implemented project and budget tracking as everything else doesn't work like it was sold to do. We wanted a from sales close to project close solution. What we got was a software that tracks hours against budgets and has a bunch of billing tool that are pointless if you use Quickbooks or other solutions. It doesn't do anything beyond that work using. We are now using other tools for project management and resourcing tracking because the implementations in BigTime are so bad. Review collected by and hosted on G2.com.

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Rating Updated (8/5/2024)
Current UserValidated ReviewerSource: Organic

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