BigTime Reviews & Product Details

As a user, it makes my life easier in terms of tracking my hours/tasks. It's also a great tool in scheduling and monitoring progress. Moreover, I could use it from a mobile device which makes it totally convenient. This is way better than the time tracking tool we used to have. It's easy to clean up since there's an option to clear blank rows. Overall, I like BigTime's interface - it's WELL INTEGRATED, straightforward, simple and clean. Review collected by and hosted on G2.com.

We encountered a glitch on the system before but BigTime team fixed it right away.

I'm probably just nit-picking but I don't like the step where I have to put notes under my hours; but it could be a great feature for other people. Other than that, I can't think of anything that I would like to change about BigTime. In a user's perspective, it is great just the way it is. But there is always room for improvement and I'm looking forward to any upgrade BigTime will implement. Review collected by and hosted on G2.com.

I wanted a system that helped my team track time and manage projects. This checked those boxes and so much more. I love the SalesForce and QuickBooks integrations. Almost every section is customizable so I can use my team's jargon. This cut down on our wramp up time - which saved money! The cherry on top is the white glove service the BigTime team provided.

I am a happy client! Review collected by and hosted on G2.com.

The training fee. I get it, but I also wish it was optional. I honestly feel like I could've watched a video and learned what I needed to learn. Our trainer Marni is amazing. I know I learned faster and better because of her. However, I am not sure I learned soooo much that it was worth the cost. Review collected by and hosted on G2.com.

We love how BigTime automates a lot of project stats that we were manually tracking using SharePoint and Excel in the past. The Utilization dashboard has been very useful in determining the available capacity of our engineers and when we need to grow the team. Review collected by and hosted on G2.com.

It would be nice if you could customize the theme of the GUI, but it's not a deal breaker. Additionally, the ability to automate reports and have them emailed out would save even more time. Review collected by and hosted on G2.com.

Ease of learning and using BigTime software,

The White Glove Service and our amazing Customer Success Manager Marni! She has been wonderful in helping us setup and implement this software. She is so thorough in everything and only an email or phone call away to answer and/or help with any needs or questions!

This software makes tracking billable & non-billable hour, expenses and projects go much more smoothly!

Being able to customize settings, field values that align with our business system is extremely helpful and very much liked!

The Knowledge base section BigTime provides is very insightful when you have a quick question on the software or just to learn more on what BigTime offers prior to any training.

BigTime also has integration with QuickBooks, makes setup, invoicing and time tracking easy!

For Project Management using BT and all of its features has been wonderful! You can easily create new projects and add in tasks that go in with these projects and track where each project is at in its process. Review collected by and hosted on G2.com.

Have not come across any feature yet that we dislike! Review collected by and hosted on G2.com.

BigTime is very user friendly but if you ever have any issues or just need training their customer service team is world class. Ben Kinsel is our CSM and is incredibly knowledgeable and helpful. He has really helped us to utilize BigTime to the fullest extent of the software. Review collected by and hosted on G2.com.

It's so customizable that it can take awhile to get it dialed in and working the way your company wants it to. That being said, the CS team is there for you every step of the way and makes it easy. Review collected by and hosted on G2.com.

I love how user friendly this program is. We recently switched from WorkBook and I don't ever want to look back because of how difficult it was. BigTime is well organized, I LOVE that I can save things or undo things in a simple click.

I'm still new to using it, but I must say one of my favorite things is probably the connection between BigTime and Quickbooks. I work a lot with Quickbooks, and the fact that things are linked and I can simply click "sync" and information transfers between the two means less duplicate entry work for me, and much less margin for error. I don't mind doing the work in any way, but this has already been incredibly helpful already in alleviating more time for the rest of my tasks.

Also, the fact that they have a live chat for customer service is amazing. And when they're not live, they'll answer you via email very quickly. That is so essential to me because sometimes I can't wait a week for an answer like I have with other programs in the past. Review collected by and hosted on G2.com.

So far I haven't found much I have disliked about the software. I will say that I wish we could customize some of the categories. It will take some time but "Activity" from our previous software means something completely different than "Activity" in BigTime. I think it will just take a little time to get used to it, but eventually we will get the differences down. Review collected by and hosted on G2.com.

I am an end user in BigTime. I am able to submit my hours for projects, review employee hours, and pull reports for clients. The system is easy to use and tracks everything we need. BigTime also allow us to track and submit expense reports. I am loving it! I just had my first experience with customer support and it was excellent as well. One of the most helpful things about BigTime is to be able to go back and look at the actions that were completed for a task and to see how much time it took. You can also track expenses and manage project expenses. Review collected by and hosted on G2.com.

As I learn more about the system, I am liking it more and more. There is not much to dislike about the software. I think it can be configured for many different purposes. I would suggest to set up time entries in a way that makes it simple for employees to follow and understand. But, I believe this is a task for the individual companies and not the BigTime software. Review collected by and hosted on G2.com.

Some of the reporting features and capabilities are very good if somewhat confusing.

The ability to enter time in either a grid or a per entry format is a nice feature.

The invoice WIP feature is pretty good Review collected by and hosted on G2.com.

The QB\job methodology vs the BT\Project is often confusing in how it handles QB clients who don't have jobs to start out.

It would be nice to see the ability to give indicators when projects are going over budget and where there is project data, consumed hours totals would be helpful rather than just dollars. Many project participants aren't privy to rates and or don't care.

It would be nice if there was a no charge option that showed up on the invoice vs a do not bill option; while we have created a work around, it is still confusing for some staff as they interpret that to mean "no charge", not "do not bill"

While BigTime is time & expense focused, it would be helpful to have at least a rudimentary items sales feature.

Customer terms should pull from QB and while an individual invoice or project may have unique terms that differ from the QB default, each invoice run should default back to the QB terms which BT doesn't pull (I have complained reported this)

The invoice WIP has a shortcoming if an staff member puts their entries under the wrong customer or project, correcting this issue is buried in the company staff member time tab.

Service contract management is very difficult in BT Review collected by and hosted on G2.com.

Hello Ben,

Big time has made tracking my expenses and work time sheets easy. I really like the choices to individually submit the different kinds of expenses without any hassle. The team has done a great job in developing and maintain the software to keep it free from any lags or connection problems even for the iPhone app version.

Thank you. Review collected by and hosted on G2.com.

It has been a great experience overall. It is just the app version does not indicate the status if the expenses have been submitted or approved. It would be great t add this feature to the app to make it a better version to stay updated in the phone app too. Making it an easier and friendly option to use. Review collected by and hosted on G2.com.

I really love their reporting options - So far I have been able to build a report for just about any information that I want to pull out. The Reports themselves are not super pretty, but since I can simply export to excel or word it is super easy to make it look the way I want after pulling out the information. Review collected by and hosted on G2.com.

I don't like the fact that I have to refresh the page to get it to update. I imagine this is a side effect of it being a web based application - so far it is a minor annoyance. Review collected by and hosted on G2.com.

The reporting and the totality of its features. We are doing so much within BigTime for our business and having one place for many required business functions is great. Review collected by and hosted on G2.com.

BigTime is not the most user interface friendly. While it is a normal interface (file folder layout), the embeddedness of the information can require lots of clicks. As well, it took me a long time to realize the best use case is to use multiple tabs for information, but that then requires lots of browser tabs. Review collected by and hosted on G2.com.

Great customer service available on the live chat. Always have been extremely helpful to resolve my issues and answer my user questions. The software had great reporting and does the job overall. Review collected by and hosted on G2.com.

I truly can not think of anything specific. I wish there were classes available to give a primer of the software to new users. It's quite intuitive, but it'd be awesome to have more guidance at the opening of the account, such as point me to basics video's. etc.

It'd be nice to have also the clock in and clock out feature. Review collected by and hosted on G2.com.

BigTime filled some huge gaps in our Accounting, Invoicing, and overall Project Management workflows. For us, the time tracking feature was just a bonus that let us drop Tsheets and save a little bit more money. Review collected by and hosted on G2.com.

The only thing I feel is really missing from BigTime is a true clock-in/clock-out feature. Employees have a timer that can be used to track their hours, but I don't think it tracks time of day or anything else. It would also be nice if there was a desktop application for superusers. Review collected by and hosted on G2.com.

Integration with Quickbooks, overview dashboard, helpful training staff, personalized timesheet and reporting options, project management, invoicing, easy to use timesheets, multi tiered timesheet approval options, individualized oversight and permission options for staffing and project managers. Allocations, budgeting/tracking. Review collected by and hosted on G2.com.

Some of our early questions to technical support took some time to respond, but lately that turnaround has improved. Ideally the system would be more customizable than it is, yet is does have customizing options which is nice. Review collected by and hosted on G2.com.

The ability to use Big Time as a single platform tool to track all aspect of a project and see where resources stand, actual time vs budgeted time. The customizable reports are the key to using the platform. Review collected by and hosted on G2.com.

Complex program that is a bit overwhelming at first. Review collected by and hosted on G2.com.

I love that the software is easy to learn and set up in a very short amount of time. It doesn't include all the complicated and unusable features of some billing softwares. It's very transparent and editable for the average office personnel. Review collected by and hosted on G2.com.

I haven't experienced anything to dislike yet. Review collected by and hosted on G2.com.

The convenience of being able to suit expenses and hours on the go, without needing to visit the office or submit paper timesheets and expense reports. Review collected by and hosted on G2.com.

The need for a phase to submit things like per diem and mileage, might just be me, but there are times I am contracting out and don't have a "phase" to associate with the overall project. Review collected by and hosted on G2.com.

We only have one month in so far, but we love the user interface. We also love the support! Ben, our client success rep has been so patient with us, his training is incredibly helpful and all the guidance he’s given us so far is on point! We can’t wait to get up and running as we know this tool will undoubtedly become a lifeline for Dills Architects! Review collected by and hosted on G2.com.

So far... very little. There are a couple of coding issues that need to be tweaked (minor view editing), but we have been told BigTime’s programmers really listen to end users and improve its platform based off of customer feedback. Review collected by and hosted on G2.com.

user-friendly, quick reports, sync tool with QB integrations

looking forward to the scheduling and ghant chart features

so fare so good with tracking WIP and keeping track of billables etc. Review collected by and hosted on G2.com.

invoice template settings - should have preview setting rather than going back and forth

More options to select for settings and to include a feature to add email and site location on the invoice on top versus in notes on the bottom.

gray scroll bar not easy to see

submit button should be a pop up or on top easy to miss no bottom

Need easier way to update change vendor invoice info when in invoicing (sometimes need tochange the amount and/or record actual hours) Review collected by and hosted on G2.com.