--- title: BigRadar Reviews meta_title: 'BigRadar Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how BigRadar works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3 scale: '5' date_modified: '2026-06-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # BigRadar Reviews **Vendor:** BigRadar **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About BigRadar BigRadar helps in increasing visitor conversation rates on your website drastically. It just not a live chat software but it also help business to reach out customers through multi-channel campaigns which helps in converting visitors to customers. ## BigRadar Reviews ### 1. Instant notifications on mobile app **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about BigRadar?** Usually live chat softwares doesn't have nice mobile apps and get very late notifications even if they have one. We were facing this problem from quite a long time and switched many tools... **What do you dislike about BigRadar?** There are few things which these guys can add as it seems a new startups and trying to quickly develop the product. like the email marketing automation could have been better like Intercom. **Recommendations to others considering BigRadar:** It does the job... try them once. **What problems is BigRadar solving and how is that benefiting you?** Speaking to customers while they are browsing our website and the chatbot qualifies the leads for us before the chat goes to a human. ### 2. Very Useful Product **Rating:** 5.0/5.0 stars **Reviewed by:** Aman J. | Senior UI/UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about BigRadar?** I really like chat bot feature in BigRadar, no matter i am online or offline bot is always talking to my visitor and solving their quires. **What do you dislike about BigRadar?** I wish there was more support for users to set very specific email campaigns **What problems is BigRadar solving and how is that benefiting you?** using BigRadar chatbot to its fullest capacity, whenever a visitor comes on my website I push a special message to start a conversation and then get their contact information for future updates. BigRadar helps me with all the user data I get from chat, I can put multiple condition and filters to get exact user data and send them an email notification. BigRadar really help me to connect with my users. ### 3. Awesome Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about BigRadar?** I like how you are able to really understand customer's needs with this product and then be able to give them a solution based on the products and services your company sells. **What do you dislike about BigRadar?** I wish there was more support for users with the tool, a more immediate response to those in need of help with the service. **Recommendations to others considering BigRadar:** Definitely a must! **What problems is BigRadar solving and how is that benefiting you?** Being able to understand my customer market and their pain points is the biggest business problems that I solve with BigRadar. The main benefits I've realized by using this tool is a quicker response time from prospects, easily being able to build trust and awareness as well as being able to easily speak to the right person in charge that makes decisions. ## BigRadar Discussions - [What is BigRadar used for?](https://www.g2.com/discussions/what-is-bigradar-used-for) - [View BigRadar pricing details and edition comparison](https://www.g2.com/products/bigradar/reviews?open_modal_url=%2Fproducts%2Fbigradar%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fbigradar%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+05%3A13%3A33+-0500&secure%5Bsession_id%5D=b6451e4f-4814-4f3d-8182-f2ba268f46c3&secure%5Btoken%5D=37a5286cc1c4d589554d87592ca2447c4627a56137841e65afee2a4c70fcccdd&format=llm_user) ## BigRadar Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top BigRadar Alternatives - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,576 reviews)