Pavithra G.
PG
Pavithra G.
Data engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"AIOPS intelligent alert correlation tool"
3/5
What do you like best about BigPanda?

Easy to integrate API connectors - easily integrate with various monitoring tools available in the environment

Alert correlation - Correlate the alerts against the CI/CD change request to quickly resolve the incidents

Noise reduction - Correlate alerts and reduce the duplication of alerts from multiple monitoring tools Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Open box machine learning - even though it is said to allow customization on trained machine learning models, it is not effective as it seems. The control we have over the ML model is significantly less. Review collected by and hosted on G2.com.

Erik R.
ER
Erik R.
Application Engineer
Mid-Market (51-1000 emp.)
"User friendly while using correlation"
2.5/5
What do you like best about BigPanda?

The application for the most part on the surface extremely user-friendly. The analytics displayed are layed out in a way that could be shown to any executive and they should be able to clearly understand what the infographic means. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

I am a little let down by the machine learning aspect of the Big Panda. The correlations we're getting appear to just be a large pivot table labeled out line by line. The system just appears to be taking the most common entities and listing them i'm not seeing where the learning is coming in. Review collected by and hosted on G2.com.

Zahrah A.
ZA
Zahrah A.
System Administrator
Enterprise (> 1000 emp.)
"Excellent alert monitor by BigPanda"
4.5/5
What do you like best about BigPanda?

We love that BigPanda can easily integrate with our external software to consolidate data and incident notifications. Customer support is very responsive to our inquiries and support tickets. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

BigPanda delays or slows down a bit if the structure is integrated with extensive infrastructure and external tools. Other than these issues, everything is perfectly structured. Review collected by and hosted on G2.com.

NG
Nick G.
Senior NOC Manager
Enterprise (> 1000 emp.)
"Unified Analytics in action."
5/5
What do you like best about BigPanda?

The BP team was very insightful and I like the way they organized the meeting. The free drinks were a great way to give the meeting an extra level to help bridge the gap of not having everyone in a room together. The cool thing about the meeting was that after the presentation was done some of the attendees stayed over and talked through some of their personal experiences which gave more insight about how BP is being used in different places. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

I think that the meetings could have a section for the attendees to have a good Q&A for their use cases at the end. I think it was really valuable hearing from them plus the guest speakers. Review collected by and hosted on G2.com.

Elson P.
EP
Elson P.
Search Engine Optimization Analyst
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"The API integration for BigPanda was effective. It allows for a quicker onboarding process."
4/5
What do you like best about BigPanda?

The alert correlation function assists in combining similar warnings. Using an open integration hub, event management, and enrichment engine, it can store and act on information to increase profitability. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

The dashboard element of the tool could be improved, and it should contain a capability for querying the data. This wouldn't be the case if asset records weren't updated and the Operations had to allocate the alerts to support groups manually. Review collected by and hosted on G2.com.

Harrison B.
HB
Harrison B.
Network Administrator
Mid-Market (51-1000 emp.)
"The best tool for data transformation into useful business insights"
4.5/5
What do you like best about BigPanda?

BigPanda has the capability to observe and integrate suitable data in applications to accelerate workflows. It provides advanced intelligence that helps my team to plan and implement networking projects efficiently. The platform detects workflow downtime in the right time and provides solution for unlocking all the business potentials. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

BigPanda has provided solutions to most of the solutions that we used to face in the enterprise. I have not experienced any problem that can slowdown our progress. Review collected by and hosted on G2.com.

JM
Jolene M.
IT system administrator
Mid-Market (51-1000 emp.)
"Excellent automation triage and incident response"
4.5/5
What do you like best about BigPanda?

I like BigPanda because of its Automation capabilities, it has made it possible for us to automatically triage all incidents within our IT stack, intergration with our SOAR solution it automatically correlates all incidents, deploys relevant triage efforts and automatically employs required response and remediation actions. Because of BigPanda all incidents are identified, investigate and accurately responded to enhancing and strengthening our security while improving the genral health and performance of our applications. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

I am still learning how to navigate and utilize this product well, seeing that we started using it about 6months ago. but so far we haven't seen anything to dislike about BigPanda. It has delivered on all its product promise to us. Review collected by and hosted on G2.com.

RN
Rodolfo N.
Software Developer
Small-Business (50 or fewer emp.)
"An amazing smart monitoring and tracking software and much more"
5/5
What do you like best about BigPanda?

I like the tool for its modern user interface and because it makes it easy to monitor and analyse continuously. I like that it can be used for multiple things, like creating tickets and identifying problems immediately with preventative treatment. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

My experience has been positive. However, the documentation needs to be improved a bit. Review collected by and hosted on G2.com.

Milani J.
MJ
Milani J.
Information Technology Manager
Mid-Market (51-1000 emp.)
"Smooth Monitoring Tool"
4.5/5
What do you like best about BigPanda?

Bigpanda is easily configurable and accessible with all its components.

The unified analytics allows us to customize the dashboard as to our needs

The UI is really simple hence easy to understand even by non users.

The instructions are also straight forward when setting up.

The diagnostic tools that will help monitor and analyze data in our systems to identify issues or anomalies then escalate them. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

We haven't had any major issues with Bigpanda as it does what we want it to exactly and I'm sure it will even be better as we continue to use it.

The support team can be quicker in their response. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
IA
Verified User in Apparel & Fashion
Enterprise (> 1000 emp.)
"BigPanda is an effective Event Management Solution"
4/5
What do you like best about BigPanda?

The BigPanda UI is very intuitive. It is very similar to your email inbox. Environments are similar to your email folders. The middle panel is like your inbox; the panel on the right contains the details for the selected event. I also like straightforward instructions to setup a new integration. They are continually working to make the solution better. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

I wish BigPanda had native parsing of emails without relying on an external lambda to do the work. Additional capabilities to show previous historical events would also be helpful. The tool has limited ML/AIOps capabilities. Hopefully this will continue to get better in the future. Review collected by and hosted on G2.com.

Response from Elli Dugger of BigPanda

Customers can use the Email Parser Configuration API to create and manage inbound email integrations. For more details, please view the information on our docs page (https://docs.bigpanda.io/reference/email-parser-configuration) or log in to BigPanda University for a 15-min course that includes Open Integration Manager and Email Parser. Of course you can also reach out to your CSM with questions. Thank you!

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