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BigPanda Reviews & Product Details

BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises modernize and move to the cloud, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps organizations turn IT noise into insights and manual tasks into automated actions. Enterprises rely on BigPanda to reduce IT operating costs, improve service availability and increase business velocity without adding risk.

Seller

BigPanda

Discussions

BigPanda Community

Languages Supported

English

Product Description

BigPanda’s AIOps-powered platform helps IT Ops teams turn thousands of monitoring alerts into meaningful incidents, insights and action. BigPanda’s Event Correlation dramatically slashes IT noise and helps detect incidents as they form. This dramatically slashes IT noise and helps IT Ops, NOC and DevOps/SRE teams detect incidents as they form, in real-time. Event Correlation also allows IT Ops execs, Service Owners and NOC and DevOps/SRE managers to report on incident trends, KPIs and metrics to drive operational efficiencies over time. BigPanda’s Root Cause Analysis combines change and topology data to help users pinpoint the cause of the incident, which reduces finger-pointing, war room calls and resolution cycles. BigPanda uses Machine Learning to analyze your incidents against thousands of changes, in real-time, to surface the change that likely caused an incident or outage, then puts this information at the fingertips of teams working on the incident so they can rapidly investigate and resolve issues caused by those changes. And BigPanda’s Level-0 Automation provides real-time, bi-directional incident details to IT notification, chat, ticketing and analytics tools, preventing incidents from escalating into painful outages.

Overview by

Gina Chen

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

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Top-Rated Alternatives

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BigPanda Media

Incident Dashboard

Incident Timeline

Real-time Topology Mesh

Analytics Dashboard

Team Performance Dashboard

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Nisha P.

Application Engineer

Small-Business (50 or fewer emp.)

9/27/2022

"Stable software that enables reliable and trouble-free operation"

5/5

What do you like best about BigPanda?

I like the documentation and support resource because it's easy to learn, useful for network administration and troubleshooting, and your system is complete and easy to use. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Lacks some features like a comprehensive search function. Review collected by and hosted on G2.com.

Felix P.

Direction and general management

Small-Business (50 or fewer emp.)

9/23/2022

"Monitoring tool with many useful features"

5/5

What do you like best about BigPanda?

I like this tool; it is well built to create incidents and monitor them well organised; I liked the administration and all the alerts on the device. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

I can say with great confidence that everything is great with this tool. Review collected by and hosted on G2.com.

Carla B.

Fraud Prevention Analyst

Small-Business (50 or fewer emp.)

9/26/2022

"Very powerful and useful log monitoring tool"

5/5

What do you like best about BigPanda?

I like the aggregation of logs across multiple environments and that the cloud archives make it easy to access to monitor environments in real-time. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

BigPanda is excellent and its features are impressive and there are no problems. Review collected by and hosted on G2.com.

Greg D.

Manager

Small-Business (50 or fewer emp.)

9/21/2022

"A great easy-to-use and scalable incident service"

5/5

What do you like best about BigPanda?

What I like the most is the user interface very flexible and easy to use for incidents. It is excellent we can identify and fix the workflows that are not working correctly, so it simplifies all the work. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

SSO integration sometimes fails to work correctly. Review collected by and hosted on G2.com.

Ruma R.

Software Developer

Small-Business (50 or fewer emp.)

9/28/2022

"A perfect tool to automate the collection of large log files"

5/5

What do you like best about BigPanda?

I like this solution because it allows for robust and cost-effective event management and uses artificial intelligence for device log retrieval to collect files and work as it should. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

It should improve predictive intelligence. Review collected by and hosted on G2.com.

Joel P.

Analyst

Small-Business (50 or fewer emp.)

9/28/2022

"It is an excellent system to correlate events and organise our time"

5/5

What do you like best about BigPanda?

I like this tool; it is beneficial to make positive decisions and organise time in a much easier way for projects and automatically correlate and get a personalised view. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

It is a perfect tool where there is no problem. Review collected by and hosted on G2.com.

Serge T.

Consultant

Small-Business (50 or fewer emp.)

9/22/2022

"A complete solution for my immediate needs"

5/5

What do you like best about BigPanda?

I like that it is easy to use to create reports collected by applications and assets, and its documentation is excellent and detailed. The management of requests and incidents is what we were looking for. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

If not implemented correctly, it can be challenging to use. Review collected by and hosted on G2.com.

Juan C.

Web developer

Small-Business (50 or fewer emp.)

9/21/2022

"A very good and simple platform to organise our work and monitor"

5/5

What do you like best about BigPanda?

I like this product, it's excellent at all times to organise, manage and escalate and we can easily filter tickets and search for issues. I also liked the critical alerts. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

The user interface can be a problem in finding what I need. Review collected by and hosted on G2.com.

Vijay K.

Software Engineer

Small-Business (50 or fewer emp.)

10/13/2022

"BigPanda - Great Tool for Event corelation and source integrations"

3.5/5

What do you like best about BigPanda?

Ability to integrate with multiple tools, let it be inbound or outbound Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Not much utilization of AIOps. Although it offers few correlation patterns, they are basic and hardly helpful. Review collected by and hosted on G2.com.

Jose Carlo E.

Network Operations Engineer

Small-Business (50 or fewer emp.)

11/23/2022

"Bigpanda has been easy to navigate and organize. It can easily integrate with our ticketing system"

4/5

What do you like best about BigPanda?

Different t categories and filters that can be applied. I like the snooze and handled category. The unified search is great! Timeline function is useful. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Cannot snooze less than 30min. Sometimes does not recognize recovery. It would be nice to have a button to alert team to take a look at a specific alert Review collected by and hosted on G2.com.