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BigPanda Reviews & Product Details

BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises modernize and move to the cloud, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps organizations turn IT noise into insights and manual tasks into automated actions. Enterprises rely on BigPanda to reduce IT operating costs, improve service availability and increase business velocity without adding risk.

Seller

BigPanda

Discussions

BigPanda Community

Languages Supported

English

Product Description

BigPanda’s AIOps-powered platform helps IT Ops teams turn thousands of monitoring alerts into meaningful incidents, insights and action. BigPanda’s Event Correlation dramatically slashes IT noise and helps detect incidents as they form. This dramatically slashes IT noise and helps IT Ops, NOC and DevOps/SRE teams detect incidents as they form, in real-time. Event Correlation also allows IT Ops execs, Service Owners and NOC and DevOps/SRE managers to report on incident trends, KPIs and metrics to drive operational efficiencies over time. BigPanda’s Root Cause Analysis combines change and topology data to help users pinpoint the cause of the incident, which reduces finger-pointing, war room calls and resolution cycles. BigPanda uses Machine Learning to analyze your incidents against thousands of changes, in real-time, to surface the change that likely caused an incident or outage, then puts this information at the fingertips of teams working on the incident so they can rapidly investigate and resolve issues caused by those changes. And BigPanda’s Level-0 Automation provides real-time, bi-directional incident details to IT notification, chat, ticketing and analytics tools, preventing incidents from escalating into painful outages.

Overview by

Gina Chen

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

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BigPanda Media

Incident Dashboard

Incident Timeline

Real-time Topology Mesh

Analytics Dashboard

Team Performance Dashboard

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Michael L.

Sr. Director of Operations

Enterprise (> 1000 emp.)

11/23/2022

"Big Panda helps NOC"

5/5

What do you like best about BigPanda?

Ease of setup, configuration, and daily use. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Nothing really at this point. We've been using the tool for 6 months Review collected by and hosted on G2.com.

Juan R.

Developer

Small-Business (50 or fewer emp.)

9/22/2022

"Stable too for event analysis and management"

5/5

What do you like best about BigPanda?

The best thing is that its implementation is easy and it has very efficient customer service. I liked the primitive visualisation and that they are configurable and the windows for monitoring events are excellent. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

BigPanda is a great tool that doesn't have any bugs so far. Review collected by and hosted on G2.com.

Joppe R.

Analyst

Small-Business (50 or fewer emp.)

9/26/2022

"BigPanda very good tool for event monitoring and correlation"

5/5

What do you like best about BigPanda?

I like this tool because it brings together shipment management and monitoring in one place and can automatically analyze and find issues, plus the metrics are customizable and all of its features are easy to use. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Everything works great with BigPanda and there are no problems. Review collected by and hosted on G2.com.

Vlad M.

Noc engineer

Enterprise (> 1000 emp.)

11/17/2022

"Great AIOPS tool if you're part of a noc team"

4.5/5

What do you like best about BigPanda?

Alert aggregation and integration between our ticketing system and the alert portal Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Some of the OOTB integrations need further development Review collected by and hosted on G2.com.

Plinio G.

Incident Manager

Enterprise (> 1000 emp.)

8/2/2022

"BigPanda support review"

4.5/5

What do you like best about BigPanda?

I like the support the best because I got to work with the same representative multiple times. I also like the Incident's interface. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

One factor that I wish BigPanda could have done better is to spend longer time during the support. Going off tangent, I think the tags and alert enrichment could be more straightforward and simpler Review collected by and hosted on G2.com.

Ruth F.

Customer services manager

Small-Business (50 or fewer emp.)

9/23/2022

"It is a good tool to monitor outages"

5/5

What do you like best about BigPanda?

What I like the most is being able to detect common crashes that occur daily within apps, and it's also great for monitoring and receiving notifications alerts. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Right now, I can't find anything that I don't like, everything is excellent, and we love it. Review collected by and hosted on G2.com.

Alice S.

Developer

Small-Business (50 or fewer emp.)

9/22/2022

"A perfect solution for the management operation"

5/5

What do you like best about BigPanda?

I like this tool mainly because it is easy to issue tickets and its an excellent user interface; it also offers functionalities such as triggering events, incidents, alerts and much more. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

There is not much to say because it is a tool that has not presented any inconvenience. Review collected by and hosted on G2.com.

Zoey B.

Incident manager

Small-Business (50 or fewer emp.)

9/22/2022

"Excellent tool for event correlation in the company"

5/5

What do you like best about BigPanda?

I like the flexibility of the user interface and the real-time updating of incoming events, and it also has excellent support that solves problems immediately; it's great. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

We only had problems with the rest of the patches and the complex integration. Review collected by and hosted on G2.com.

Emilie L.

RPA developer

Small-Business (50 or fewer emp.)

9/21/2022

"A very good tool easy to configure with a good interface"

5/5

What do you like best about BigPanda?

It is excellent for alerts and problem management. I like that it looks great and doesn't require much effort. Setting up the environment is simple, and administration is very efficient. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

It lacks more documentation in some functions are not complete. Review collected by and hosted on G2.com.

Alison K.

Manager

Small-Business (50 or fewer emp.)

9/30/2022

"Excellent tool for alert service and incident management"

5/5

What do you like best about BigPanda?

I like this tool; it is scalable and integrates seamlessly with various software to improve incident response times; I like that it makes management easy and configure. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Nothing is a tool that helps us a lot with load management. Review collected by and hosted on G2.com.