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BigPanda Reviews & Product Details

BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises modernize and move to the cloud, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps organizations turn IT noise into insights and manual tasks into automated actions. Enterprises rely on BigPanda to reduce IT operating costs, improve service availability and increase business velocity without adding risk.

Seller

BigPanda

Discussions

BigPanda Community

Languages Supported

English

Product Description

BigPanda’s AIOps-powered platform helps IT Ops teams turn thousands of monitoring alerts into meaningful incidents, insights and action. BigPanda’s Event Correlation dramatically slashes IT noise and helps detect incidents as they form. This dramatically slashes IT noise and helps IT Ops, NOC and DevOps/SRE teams detect incidents as they form, in real-time. Event Correlation also allows IT Ops execs, Service Owners and NOC and DevOps/SRE managers to report on incident trends, KPIs and metrics to drive operational efficiencies over time. BigPanda’s Root Cause Analysis combines change and topology data to help users pinpoint the cause of the incident, which reduces finger-pointing, war room calls and resolution cycles. BigPanda uses Machine Learning to analyze your incidents against thousands of changes, in real-time, to surface the change that likely caused an incident or outage, then puts this information at the fingertips of teams working on the incident so they can rapidly investigate and resolve issues caused by those changes. And BigPanda’s Level-0 Automation provides real-time, bi-directional incident details to IT notification, chat, ticketing and analytics tools, preventing incidents from escalating into painful outages.

Overview by

Gina Chen

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

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Top-Rated Alternatives

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BigPanda Media

Incident Dashboard

Incident Timeline

Real-time Topology Mesh

Analytics Dashboard

Team Performance Dashboard

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Shanda G.

Ceo

Small-Business (50 or fewer emp.)

9/30/2022

"Very good alert system to be notified and attend incidents easily"

5/5

What do you like best about BigPanda?

I like this software because it effectively and reliably manages alerts without effort. I like its user interface and that it can send an alert message to the team. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

There is nothing that I wouldn't say. I like BigPanda everything is excellent and does not need updates. Review collected by and hosted on G2.com.

Verified User in Online Media

Mid-Market (51-1000 emp.)

11/23/2022

"Streamlined escalation and workflow processes"

5/5

What do you like best about BigPanda?

Correlates data from all monitoring sources. Helps visualize incident progress and timeline. This streamlines our escalation workflow. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Not enough user customization. Would like to see some cosmetic changes and or custom alert views. Customizeable short cut buttons for snoozing. Customs filters when displaying incidents. Review collected by and hosted on G2.com.

Adam H.

NOC Engineer

Enterprise (> 1000 emp.)

11/23/2022

"Big Panda Review For FreeWheel"

5/5

What do you like best about BigPanda?

I like the automation function. It helps our business. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

The AI learning takes a little bit of a curve to learn. Review collected by and hosted on G2.com.

Joseph D.

Site Reliabilty Engineer

Enterprise (> 1000 emp.)

7/28/2022

"Great product offering, but support issues are consistant"

2.5/5

What do you like best about BigPanda?

BigPanda has been amazing with the ease of configuration and onboarding. UI usability is great and presents data logically and clearly. It Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Support interactions have been very poor. Currently, over a dozen support requests pending resolution and some of those are 90+ days old. This is the same pattern of behavior that led us to move to BigPanda. Review collected by and hosted on G2.com.

Lorena M.

Developer

Small-Business (50 or fewer emp.)

11/10/2022

"AI-enabled tool for alerts and correlated events"

5/5

What do you like best about BigPanda?

I like the metrics integration, and the intuitive user interface is excellent for being a bust environment offering data ingestion capabilities and a fantastic support team. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Currently, there are no faults; everything works as it should. Review collected by and hosted on G2.com.

Alexis P.

Data Analyst

Small-Business (50 or fewer emp.)

9/22/2022

"Tool to improve data with multiple monitoring functions"

5/5

What do you like best about BigPanda?

I like the alerts and that the console is straightforward because it provides ease of administration and integrates with multiple tools. Issuing tickets and warnings based on priority is excellent and has a good usability and role-based access. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

I wish they would add more customisation, especially dark mode. Review collected by and hosted on G2.com.

Lucas K.

Developer

Small-Business (50 or fewer emp.)

9/30/2022

"Amazing monitoring software to track app performance"

5/5

What do you like best about BigPanda?

I like that this tool is complete, facilitates monitoring, and provides excellent visualisation. I like monitoring and performance and being able to measure traffic. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

It is an excellent software that is improving at a reasonable price. There is no dislike. Review collected by and hosted on G2.com.

Lucy B.

Civil Engineer

Enterprise (> 1000 emp.)

9/27/2022

"Great analytic tools with AlOps."

4.5/5

What do you like best about BigPanda?

It has analytic tools that have enabled us detect issues in our systems as it's able to correlate events thereby alerting those in charge allowing them to resolve the issues before they affect performance of our systems. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Have not experience any major drawback except that it would be great if they are able to look into their mobile application which is a little bit frustrating at times. Review collected by and hosted on G2.com.

Raghuram A.

Lead Incident manager

Enterprise (> 1000 emp.)

8/11/2022

"Big Panda takes observability and event management to a whole new level"

4/5

What do you like best about BigPanda?

It gives a holistic picture of the complete infrastructure. A well designed implementation will bring up the standard of observability and understanding of the IT infrastructure to a new level. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

The implementaion details play a vital and to some extent a desiding role while unlocking Big panda value addition. There is a need for more guidence on standards to be follewed in the complete observability space. Review collected by and hosted on G2.com.

Nitesh K.

Software Engineer

Small-Business (50 or fewer emp.)

10/12/2022

"It's a great AIOP tool. The features are amazing"

5/5

What do you like best about BigPanda?

I love the timeline and activity tab, where we can see everything and the dashboards that we have in analytics tab it provide us more insight to the ongoing issues/activity. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

I haven't faced any issues yet. So I don't have anything to dislike about Bigpanda Review collected by and hosted on G2.com.