--- title: BigPanda Reviews meta_title: 'BigPanda Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 125 reviews by the users' company size, role or industry to find out how BigPanda works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 125 scale: '5' date_modified: '2026-07-26' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BigPanda Reviews **Vendor:** BigPanda **Category:** [AIOps Tools](https://www.g2.com/categories/aiops-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 125 ## About BigPanda BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. ## BigPanda Pros & Cons **What users like:** - Users find the **Alerting System** effective for reducing noise and streamlining incident management through automation. (1 reviews) - Users value the **noise reduction** and efficiency achieved in incident management through BigPanda's automation and streamlined workflows. (1 reviews) - Users value the **automation** features of BigPanda, which greatly enhance incident management and reduce noise in workflows. (1 reviews) - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly. (1 reviews) - Users commend BigPanda for **reducing noise and streamlining incident management** , enhancing overall efficiency through automated workflows. (1 reviews) - Issue Detection (1 reviews) - Productivity Improvement (1 reviews) ## BigPanda Reviews ### 1. I really Enjoy the application is principal is your simplicity. **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel A. | data analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about BigPanda?** the correlation is incredible, working together with CMDB and others. **What do you dislike about BigPanda?** management, it’s difficult to find and manage custom tags, I believe it could have greater potential. Outage management is still primary, but today with cloud tools, making a recurring outage would be awesome. **What problems is BigPanda solving and how is that benefiting you?** Certainly incidents with loose ends, we were able to have a context to resolve the incidents and find the main problem, this significantly reduces the work of the operation ### 2. Implementation team has been very helpful in understanding capabilities, requirements and roadmaps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about BigPanda?** BigPanda team is very well informed on their capabilities, requirements and LOE for various branches of implementation project. This has helped our teams tremendously in level setting expectations and ensuring timely delivery of this integration for out IT Operations support strategies. **What do you dislike about BigPanda?** This is more of an enhancement request- it would be great to have a mobile app available for BigPanda. **What problems is BigPanda solving and how is that benefiting you?** IT service teams are working on delivering more timely speed to recovery of impacted CIs/business services in critical and high priority cases. We are currently in the enrichment and integration phase; however, BigPanda has already been helpful in identifying possible Change Requests in proximity with major outages in our environments. ### 3. It has been helpful to organize our time in a much easier way **Rating:** 3.5/5.0 stars **Reviewed by:** Anabel S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about BigPanda?** Its interface turns out to be quite simple and easy to use at all times, the fact that it allows us to manage and organize in a much simpler, easier and more practical way a large number of tasks is something of great help for us, in fact, It has allowed us to maintain a much more organized record about our incidents and problems in a very practical way, another very interesting thing is the fact that it has a very useful option of metrics and reports to make decisions that positively impact our company and to the development team, so that in the event of any failure or error it can be corrected quickly and without any inconvenienceIt has been helpful to organize our time in a much easier way **What do you dislike about BigPanda?** Very little information is obtained regarding the use of this application online, which greatly affects the entire initial learning process, so I believe that there should be more information on the Internet **What problems is BigPanda solving and how is that benefiting you?** It has been very helpful to organize our time in a much simpler way by allowing us to keep a record of tasks in a much more orderly and efficient way so that we can perform all our tasks without any type of problem that affects or delay the development of our projects. ### 4. Good but would like to see more AIOps capabilities **Rating:** 3.5/5.0 stars **Reviewed by:** Ravi S. | industry principal, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about BigPanda?** The visualization and easy of configurations and ease of use. The SaaS offering is also convenient to get off off the ground **What do you dislike about BigPanda?** The amount of configurations required to get this running at scale, the lack of actual AIOps to reduce the number of configurations and lack of self-learning capabilities **Recommendations to others considering BigPanda:** BigPanda is defintely up there with other AIOps products in terms of brining in efficiency, ability to handle massive scale, ease of configurability and ability to hit the ground running **What problems is BigPanda solving and how is that benefiting you?** Reduction of Command Center (L1.5) effort and reduction in MTTR, MTTD. Yes, these benefits have been realzed ### 5. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Shanmuga P. | Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about BigPanda?** The UI is clean and easy to use. The tool is scalable and it helps team filter out multiple tickets and focus on the issue . **What do you dislike about BigPanda?** Not really. The product is widely used at our organization **What problems is BigPanda solving and how is that benefiting you?** Duplicate tickets are eliminated. Is integrated with Service Now to automatically raise ticket on behalf of the application ### 6. BigPanda Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about BigPanda?** Service now and incidents are too cooperative each other and fun to work with BigPanda liked all the option and how easier it is **What do you dislike about BigPanda?** GUI might have been much better and expecting more of user friendly to work with **Recommendations to others considering BigPanda:** Advising to improve quality and GUI to meet user expectation **What problems is BigPanda solving and how is that benefiting you?** 1.Cant select all alerts at a time, manually select 2. Cant select multiple alerts at a time 3. Facing some glitches some time, alerts wont resolve some time 4. Reporting metrix might been better ### 7. Big Panda 2 years users **Rating:** 4.5/5.0 stars **Reviewed by:** Eddy S. | SRE Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about BigPanda?** Flexibility to adapt to our change requests **What do you dislike about BigPanda?** Reporting abilities, when trying to analyze data it gets difficult **Recommendations to others considering BigPanda:** Good tool for monitoring consolidation, great customer support, they are open to feedback and you see the changes very quickly. **What problems is BigPanda solving and how is that benefiting you?** Consolidation of all our reporting tools ### 8. This is one on the best monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shashank V. | Senior Windows administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about BigPanda?** Bigpanda is very easy and simple to understand. **What do you dislike about BigPanda?** There is no dislike about the bigpanda here **What problems is BigPanda solving and how is that benefiting you?** There was problem in sharing the ticket, so that has been fixed. ### 9. Great Support during Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb E. | S, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about BigPanda?** Support team is super responsive and helpful **What do you dislike about BigPanda?** Some UI workflows are confusing and hard to navigate **What problems is BigPanda solving and how is that benefiting you?** A ton of missed workflows in our previous monitoring methodology. ### 10. Great easy to use product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about BigPanda?** Everything is on the one system. No hunting or additional information. **What do you dislike about BigPanda?** adding nodes can be a bit complicated, and not easy to use. **What problems is BigPanda solving and how is that benefiting you?** all our alerts come into 1 system, easy to manage and escalate from BP ### 11. Easy to use and integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Sathik A. | Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about BigPanda?** Simplified dashboard and best support team **What do you dislike about BigPanda?** All good with the product and don't see any problem as of now. **What problems is BigPanda solving and how is that benefiting you?** It serves as an unified platform getting alerts from multiple software. ### 12. BigPanda provides Event Correlation and Single plane of glass dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Sibiraja L. | Systems engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about BigPanda?** Unified dashboard and out-of-box integration **What do you dislike about BigPanda?** All good with the product and don't see any problem with the solution **What problems is BigPanda solving and how is that benefiting you?** We don't need to use different dashboard to visualize the infrastructure monitoring. ### 13. Turn your IT support teams into a powerhouse with AIOps and BigPanda! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff Y. | Sr. IT Manager - NetSec Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2020 **What do you like best about BigPanda?** BigPanda allows our organization to integrate all our disparate monitoring tools into a single pane of glass. Alerts are intelligently de-duped and correlated through machine learning into a single event, and can be displayed in a timeline view making it easy to determine the first system(s) to detect the issue and which team(s) should be engaged to take action. The analytics views provide rich data on both team and user performance while breaking down detailed statistics around incident handling (MTTD, MTTR, MTTA) and capturing user actions. **What do you dislike about BigPanda?** There is nothing that we dislike about the platform. The platform and our strong relationship with the BigPanda team has provided us with a ton of value throughout our partnership. **What problems is BigPanda solving and how is that benefiting you?** Prior to implementing BigPanda our teams suffered terribly from manual and inefficient incident handling processes. Outages often resulted in fire drills where all IT teams were engaged to participate on lengthy bridge calls that could easily consume an entire day. This was extremely disruptive, and a major distraction, to both project work and innovation. With BigPanda we can now reduce the noise and turn it into actionable insight. The correct teams can be engaged from the start and the unified console provides a means for all teams to have the same visibility. As we continue to mature as an organization we are extremely excited to take advantage of the change management correlation features and continue to build out automated workflows to action incidents as they occur. ### 14. An easy to use product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about BigPanda?** The ability to group alarms together from our monitoring servers **What do you dislike about BigPanda?** Well there are several things that I dislike, bees for example. **What problems is BigPanda solving and how is that benefiting you?** The ability to see several alarms when all grouped together to determine failure somewhere in the network ### 15. Got the bandwidth back !!! **Rating:** 4.5/5.0 stars **Reviewed by:** Pradeep M. | Architecht, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about BigPanda?** Well start of, it saved atleast 40 to 50% of our time on closing redendent tickets across all operations team. And So many noise tickets tend to lose focus on the critical one, bigpanda helped to focus on the critical alerts that really requires attention. **What do you dislike about BigPanda?** One of the feature I am looking for is intelligent correlation rather than we manually write the correlation rules. Also option for cloud watch integration with the SNS or SNP integration option would be be great. Also re-try mechanism to Service now incase any communication issues for a ticket. Also some advance reporting features will help to analyze the tickets as well. **Recommendations to others considering BigPanda:** If any one looking for the solution to reduce the tickets by intelligent ticket correlation tool, i say switch or opt to big panda, trust me this is going to help a lot in the IT operations. It provides variety integration options to all of your monitoring tool. Be it may be Catchpoint, Logic monitor, Sites scope, custom monitors, solarwind,or non monitoring tool like slack or pager-duty , big panda provides tools for all of your applications or integrations. **What problems is BigPanda solving and how is that benefiting you?** As mentioned above,To reduce noisy tickets (redundant alerts) which saved 40-50% of the human effort in closing them manually in service now. For calling features it helped to be able to integrate with the pagerduty and some of our custom tool for which previous we never has any sort of correlation mechanism as well. ### 16. Bigpanda, a great platform to detect and solve critical problems. **Rating:** 4.0/5.0 stars **Reviewed by:** Fred E. | Senior Account Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about BigPanda?** One of the features that I like most about this software is that it allows to establish an automatic correlation of alerts related to high-level incidents. In addition, it has multiple collaboration tools through which you can share assign and track alerts. Another great advantage of this software is that it has an Ops-Aware inbox that allows you to keep all alerts organized and updated. Finally, I can highlight that this software offers customized views for any application, equipment or commercial service. **What do you dislike about BigPanda?** The main and only disadvantage that this software has is that its annual cost is a bit high for the features it currently offers, in addition, its payment plans are not very flexible and that is a great limitation for small businesses. **Recommendations to others considering BigPanda:** I recommend this software for large and medium companies, because of its price and features I do not consider it to be profitable for small companies. I also suggest integrating it with other applications to get the most out of it and in case of any inconvenience or doubt, I recommend going to any of its support services. **What problems is BigPanda solving and how is that benefiting you?** In our company, BigPanda has allowed us to detect with total efficiency and speed the services and machines that present problems. It has also allowed us to discover and measure trends with respect to new incidents and the average resolution time for any environment, in addition, it has offered us the possibility of creating customized analyzes that are fully adapted to our work teams. Through this tool it is much easier to group high-level incidents to detect and solve critical problems easily and quickly. ### 17. Easy software to implement. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Senior Director Finance, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2019 **What do you like best about BigPanda?** The redemption tickets for all working teams saved at least 50% of our time when closing them. However, so many noise tickets tend to lose focus on the critical, great pandas helped concentrate on the critical warnings. **What do you dislike about BigPanda?** Intelligent correlation is one of the features I am looking for, rather than the rules for correlation. It would also be nice to integrate cloud watch with the SNS or SNP alternative. Also the Service retry system now faces some ticket communication problems. Several advance tracking apps will also contribute to the review of tickets. **Recommendations to others considering BigPanda:** If someone is looking for a solution to reduce tickets with a smart ticket correlation tool, i.e. switch or opt to big panda, I'm confident that this will help a lot with IT operations. It allows you to integrate all of your control tools in variety. Whether it is CatchPoint, Logic screen, Sites, personalized display, solarwind or non-monitoring, big panda offers tools for all your applications and integrations, such as slack or pager. **What problems is BigPanda solving and how is that benefiting you?** As already stated, noisy tickets (redundant alerts) will be reduced, saving now 50% of the human energy in manually closing them. Regarding calling characteristics it helped to integrate with the pagerduty and some of our personalized method, regarding which we never had a connection mechanism. ### 18. BigPanda Keeps Customers Happy **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca L. | Project Manager, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about BigPanda?** Working with account team to identify simplistic solutions to inefficient workflows. Even though some of our processes were incredibly clunky, BP quickly streamlined a lot of the basics! Now our teams are working much more in unison. **What do you dislike about BigPanda?** Custom solutions for integrations that are not fully "out of the box" from BP required a combination of work from the BP side, as well as alterations to our previously adopted workflows. Any change is difficult, but multiple changes at the same time result in compounded growing pains. **Recommendations to others considering BigPanda:** Ensure that BigPanda has an out-of-the-box integration with your primary monitoring tool(s). Custom integrations exist and are possible (the account teams at BP are wonderful to work with!) but for those companies with snowflake workflows, it may result in a combo of adjustments to BP, as well as adjustments to your team. **What problems is BigPanda solving and how is that benefiting you?** Moved from working out of multiple systems on a rotational basis to being able to watch new alerts roll in real time across the entire team. No one person is watching or responsible for a certain monitoring tool; all members have equal amounts access and accountability, which broadens flexibility in team scheduling. ### 19. Good product overall, but more user accessible APIs and configurations necessary **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about BigPanda?** The UI is clean and intuitive, and the alert pipeline/correlation logic is well defined. The OOTB integrations are straightforward and easy to set up. The APIs that do exist seem to be well documented and are easy to consume. **What do you dislike about BigPanda?** Much of the configuration seems to be behind the scenes and not exposed to end users. The phrase "our customer care team can take care of that for you" sends shivers down my spine ;). There are a few configuration options that don't seem to support our use case very well. Basically any option that takes a "global" affect is not desirable for our MSP-like environment. Additionally, the lack of customer facing APIs is disappointing. We're very big on automation, especially surrounding onboarding of new clients and users, and the lack of APIs for groups/environments/integrations/users hinders our ability to automate onboardings in BigPanda. **What problems is BigPanda solving and how is that benefiting you?** BigPanda works really well for us to correlate alerts and "auto-share" into ServiceNow. Our alert handling pipeline before was rather manual, with human interaction necessary to correlate alerts into tickets. ### 20. Good stuff! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about BigPanda?** BigPanda is allowing us to shift out effort in a more productive manner. Rather than giving our engineers busy work to close incidents, we are now able to focus on solving issues, performing root cause, and track down methods to automate. **What do you dislike about BigPanda?** I dislike BigPanda's deduplicaiton method. While I understand there is a management piece to the alert storm and this is all part of the noise, it becomes a 'black box' and we cannot peer inside and see what happened to an alert. Adding a GUI element would improve this a lot **What problems is BigPanda solving and how is that benefiting you?** We are using BigPanda to tame the alert storms from our noises platforms. We have also found there is going to be great benefit in the ETL pieces. I hope these continue to be refined and developed. ### 21. Monitaring made easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about BigPanda?** The best part of bigpanda is event consolidation **What do you dislike about BigPanda?** Bigpanda api and sso integration, some times didn't worked properly for me **What problems is BigPanda solving and how is that benefiting you?** We are using for event consolidation, sending notifications and creating incidents ### 22. BigPanda Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about BigPanda?** Simple to use and set up. New users can learn it soon **What do you dislike about BigPanda?** The UI is not very good. Many limitations. And doesn't support SSO **What problems is BigPanda solving and how is that benefiting you?** Alert consolidation. Ticket reduction ### 23. Easy to integrate BP with external tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about BigPanda?** easy to use event consolidation feature and incident assignment **What do you dislike about BigPanda?** User profile management is little tedious process **What problems is BigPanda solving and how is that benefiting you?** Event consolidation is really useful as it controls the redundancy. ### 24. An aggressive startup with a vision **Rating:** 4.0/5.0 stars **Reviewed by:** Siddharth W. | Test Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2018 **What do you like best about BigPanda?** Alert aggregation by getting all the alerts into one place. The customer support reps are really helpful and responsive. **What do you dislike about BigPanda?** There seems to be a delay when the infrastructure is pretty huge, other than that, we have no issues with the product. **Recommendations to others considering BigPanda:** BigPanda is a great company heading into the right direction, there is still some roome for improvement, but the company seems to be working hard and should be able to significantly help your organizations, Plus, the customer supoort is always just a call away and they seem happy to help BigPanda has recently announced capabilities for Autonomous digital operation platform. The new capabilities include two significant product components; first, the platform features Open Box Machine Learning - a core component that provides unmatched trust, control, and transparency for enterprise IT customers. The other is the company's new Unified Analytics offering that delivers deep insights into real-time health and performance of IT operations. The company's Autonomous Digital Operations Platform enables global enterprises to cut down operational costs, enhance service availability, and diminish the IT risks related to digital transformation **What problems is BigPanda solving and how is that benefiting you?** It helps us in removing the process of manually creating different tickets for various teams and sometimes the tickets would be lost in the system. With bigpanda, we can manage all under one UI and the incident management process has improved a lot ever since this has been implemented ### 25. IT Incident Management at one place **Rating:** 4.5/5.0 stars **Reviewed by:** Kiranpaul K. | Quality Assurance Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2018 **What do you like best about BigPanda?** This tool is so flexible that it integrated our application AppDynamics with out any issue and helped us to monitor all the IT incidents in one place. This really monitors, analyzes the data and creates IT incidents automatically and shares on our incident tracking tool JIRA **What do you dislike about BigPanda?** Its difficult to say what i dislike about the tool since we are using it for sometime now, once we are into the system we would very well understand what we want to the tool to be improved and also based on user needs one can like or dislike the tool **Recommendations to others considering BigPanda:** Good Tool and good customer service. **What problems is BigPanda solving and how is that benefiting you?** Incident management on real time, Analysis the data from multiple sources and correlating it and generating high level incidents. ## BigPanda Discussions - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [View BigPanda pricing details and edition comparison](https://www.g2.com/products/bigpanda/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+15%3A05%3A58+-0500&secure%5Bsession_id%5D=2cef1caa-24c7-4601-9d14-f0c042c352ef&secure%5Btoken%5D=b47b99784705335ac46562e176573d19970521779142c8ac727cf100dd092c35&format=llm_user) ## BigPanda Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top BigPanda Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (946 reviews) - [Moogsoft](https://www.g2.com/products/moogsoft/reviews) - 4.5/5.0 (34 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews)