--- title: BigPanda Reviews meta_title: 'BigPanda Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 141 reviews by the users' company size, role or industry to find out how BigPanda works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 141 scale: '5' date_modified: '2026-08-15' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BigPanda Reviews **Vendor:** BigPanda **Category:** [AIOps Tools](https://www.g2.com/categories/aiops-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 141 ## About BigPanda BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. ## BigPanda Pros & Cons **What users like:** - Users find the **Alerting System** effective for reducing noise and streamlining incident management through automation. (1 reviews) - Users value the **noise reduction** and efficiency achieved in incident management through BigPanda's automation and streamlined workflows. (1 reviews) - Users value the **automation** features of BigPanda, which greatly enhance incident management and reduce noise in workflows. (1 reviews) - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly. (1 reviews) - Users commend BigPanda for **reducing noise and streamlining incident management** , enhancing overall efficiency through automated workflows. (1 reviews) - Issue Detection (1 reviews) - Productivity Improvement (1 reviews) ## BigPanda Reviews ### 1. Great Events management and analytics solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Faith M. | Account Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about BigPanda?** It has made it easier for our operations team to detect and manage IT incidents before they affect the users experience by it's ability to correlate events and automation capabilities which is powered by AlOps. They offer great support when needed to solve your queries. **What do you dislike about BigPanda?** They should consider customization capabilities in order to handle complex situations otherwise their support is great Incase of any questions. The mobile application version can be disappointing at times hence can not be relied on that much. **What problems is BigPanda solving and how is that benefiting you?** It's analytic tools have enabled us detect and resolve issues as they come thus allowing us to optimize our business processes. It's cost effective solution thus allowing us to maximize on our resources with the seamless processes. ### 2. Great observability and event management tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Judith J. | Financial Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about BigPanda?** It has great analytic functionalities that help our Tech team detect any anomalies in the system by correlation of events. It is easy to configure and has offers great user experience.Data is presented in a simple logical and clear way for users to understand. **What do you dislike about BigPanda?** There is almost nothing to dislike as the platform has helped us in a greatly towards attaining our goals except for the minor problem where the mobile application needs some work to better deliver it's intended purpose. **What problems is BigPanda solving and how is that benefiting you?** Effeciency in delivery of services with the seamless processes as it's analytic tools helps us detect and resolve issues early. Automated alerts system have helped notify the proper authorities in time to act and check on anything before it affects operations. ### 3. Gain insights from data with monitoring and anlytics **Rating:** 5.0/5.0 stars **Reviewed by:** Clarisa C. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about BigPanda?** It's a perfect tool that provides management and ease of administration and makes it easy to digest any amount of data and re-audit the incoming data. I also like to get a log of every activity in the system. **What do you dislike about BigPanda?** The learning curve seemed a bit steep to me because it was difficult to understand some functions. **What problems is BigPanda solving and how is that benefiting you?** Helping with analysing and monitoring logs, extracting meaningful information, and solving problems with real-time alerts has been an incredible and unique experience. ### 4. Excellent application for analysis and monitoring easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Alice H. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about BigPanda?** I like the flexibility and wide range of plugins and it has good integration options with other tools. I like the alert system that alerts us in real-time and works quickly and smoothly. **What do you dislike about BigPanda?** There is nothing I don't like about BigPanda everything is fine. The only drawback would be the price. **What problems is BigPanda solving and how is that benefiting you?** It is used for analytics and reporting with the microservices and all the logs are collected in one place and the search system helps us a lot. ### 5. Very good alert system to be notified and attend incidents easily **Rating:** 5.0/5.0 stars **Reviewed by:** Shanda G. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about BigPanda?** I like this software because it effectively and reliably manages alerts without effort. I like its user interface and that it can send an alert message to the team. **What do you dislike about BigPanda?** There is nothing that I wouldn't say. I like BigPanda everything is excellent and does not need updates. **What problems is BigPanda solving and how is that benefiting you?** We use BigPanda to resolve our issues in sync with the service, and it checks for alerts and notifies workers during any problems. Everything in real-time is fantastic. ### 6. Streamlined escalation and workflow processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BigPanda?** Correlates data from all monitoring sources. Helps visualize incident progress and timeline. This streamlines our escalation workflow. **What do you dislike about BigPanda?** Not enough user customization. Would like to see some cosmetic changes and or custom alert views. Customizeable short cut buttons for snoozing. Customs filters when displaying incidents. **What problems is BigPanda solving and how is that benefiting you?** BigPanda helped solve the escalation process and workflow by consolidating every alert source then correlating all alerts into separate incidents which allowed us to focus more on the issue rather than waste time finding whom to address the issue. ### 7. Big Panda Review For FreeWheel **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | NOC Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BigPanda?** I like the automation function. It helps our business. **What do you dislike about BigPanda?** The AI learning takes a little bit of a curve to learn. **What problems is BigPanda solving and how is that benefiting you?** Big Panda has helped our organization move away from email. We've gone from having to dump email every four days to once a week. ### 8. Great product offering, but support issues are consistant **Rating:** 2.5/5.0 stars **Reviewed by:** Joseph D. | Site Reliabilty Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about BigPanda?** BigPanda has been amazing with the ease of configuration and onboarding. UI usability is great and presents data logically and clearly. It **What do you dislike about BigPanda?** Support interactions have been very poor. Currently, over a dozen support requests pending resolution and some of those are 90+ days old. This is the same pattern of behavior that led us to move to BigPanda. **What problems is BigPanda solving and how is that benefiting you?** We had to make several compromises in functionality during onboarding and submitted a few feature requests critical to our users. We have not had any movement on these features and trying to get status or ETA for our internal business planning has been completely missing. ### 9. AI-enabled tool for alerts and correlated events **Rating:** 5.0/5.0 stars **Reviewed by:** Lorena M. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about BigPanda?** I like the metrics integration, and the intuitive user interface is excellent for being a bust environment offering data ingestion capabilities and a fantastic support team. **What do you dislike about BigPanda?** Currently, there are no faults; everything works as it should. **What problems is BigPanda solving and how is that benefiting you?** It is excellent for management, alerts, ticketing, complete administration in our organisation and improving productivity. ### 10. Tool to improve data with multiple monitoring functions **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis P. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like the alerts and that the console is straightforward because it provides ease of administration and integrates with multiple tools. Issuing tickets and warnings based on priority is excellent and has a good usability and role-based access. **What do you dislike about BigPanda?** I wish they would add more customisation, especially dark mode. **What problems is BigPanda solving and how is that benefiting you?** The alert is excellent for sharing and ticketing tools and gives excellent results. Also, creating environments that provide good visibility and access and monitoring is handy. ### 11. Amazing monitoring software to track app performance **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas K. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about BigPanda?** I like that this tool is complete, facilitates monitoring, and provides excellent visualisation. I like monitoring and performance and being able to measure traffic. **What do you dislike about BigPanda?** It is an excellent software that is improving at a reasonable price. There is no dislike. **What problems is BigPanda solving and how is that benefiting you?** We monitor and track the application throughout the internal and external systems. It constantly helps performance and provides valuable data to monitor and provide a good experience. ### 12. Great analytic tools with AlOps. **Rating:** 4.5/5.0 stars **Reviewed by:** Lucy B. | Civil Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about BigPanda?** It has analytic tools that have enabled us detect issues in our systems as it's able to correlate events thereby alerting those in charge allowing them to resolve the issues before they affect performance of our systems. **What do you dislike about BigPanda?** Have not experience any major drawback except that it would be great if they are able to look into their mobile application which is a little bit frustrating at times. **What problems is BigPanda solving and how is that benefiting you?** It's monitoring tools allows users to truck incidents. Better performance in delivery of our services as we are able to resolve issues before they affect the users experience. We are able to mitigate risks by managing incidents early. ### 13. Big Panda takes observability and event management to a whole new level **Rating:** 4.0/5.0 stars **Reviewed by:** Raghuram A. | Lead Incident manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about BigPanda?** It gives a holistic picture of the complete infrastructure. A well designed implementation will bring up the standard of observability and understanding of the IT infrastructure to a new level. **What do you dislike about BigPanda?** The implementaion details play a vital and to some extent a desiding role while unlocking Big panda value addition. There is a need for more guidence on standards to be follewed in the complete observability space. **What problems is BigPanda solving and how is that benefiting you?** It provides the means to linking upstream events with more observable incidents. It has imence potential in quick diagnosis and surgical incident handling capability. ### 14. It's a great AIOP tool. The features are amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Nitesh K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about BigPanda?** I love the timeline and activity tab, where we can see everything and the dashboards that we have in analytics tab it provide us more insight to the ongoing issues/activity. **What do you dislike about BigPanda?** I haven't faced any issues yet. So I don't have anything to dislike about Bigpanda **What problems is BigPanda solving and how is that benefiting you?** The alert correlation and enrichment features are more benefiting in handling our process ### 15. Big Panda helps NOC **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Sr. Director of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BigPanda?** Ease of setup, configuration, and daily use. **What do you dislike about BigPanda?** Nothing really at this point. We've been using the tool for 6 months **What problems is BigPanda solving and how is that benefiting you?** Gives our teams a single point of view for all our monitoring sources and drastically reduces noise. ### 16. Stable too for event analysis and management **Rating:** 5.0/5.0 stars **Reviewed by:** Juan R. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** The best thing is that its implementation is easy and it has very efficient customer service. I liked the primitive visualisation and that they are configurable and the windows for monitoring events are excellent. **What do you dislike about BigPanda?** BigPanda is a great tool that doesn't have any bugs so far. **What problems is BigPanda solving and how is that benefiting you?** It is a good solution and is used to manage the cancellation of events and the analysis and issuance of tickets. ### 17. BigPanda very good tool for event monitoring and correlation **Rating:** 5.0/5.0 stars **Reviewed by:** Joppe R. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about BigPanda?** I like this tool because it brings together shipment management and monitoring in one place and can automatically analyze and find issues, plus the metrics are customizable and all of its features are easy to use. **What do you dislike about BigPanda?** Everything works great with BigPanda and there are no problems. **What problems is BigPanda solving and how is that benefiting you?** This platform works great for correlating alerts, reducing ticket volume and creating alerts on different issues is great. ### 18. Great AIOPS tool if you're part of a noc team **Rating:** 4.5/5.0 stars **Reviewed by:** Vlad M. | Noc engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about BigPanda?** Alert aggregation and integration between our ticketing system and the alert portal **What do you dislike about BigPanda?** Some of the OOTB integrations need further development **What problems is BigPanda solving and how is that benefiting you?** Bigpanda helped us move out email and into a single pane of glass to watch all our alerts ### 19. BigPanda support review **Rating:** 4.5/5.0 stars **Reviewed by:** Plinio G. | Incident Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about BigPanda?** I like the support the best because I got to work with the same representative multiple times. I also like the Incident's interface. **What do you dislike about BigPanda?** One factor that I wish BigPanda could have done better is to spend longer time during the support. Going off tangent, I think the tags and alert enrichment could be more straightforward and simpler **What problems is BigPanda solving and how is that benefiting you?** BigPanda is a big help with combining all the alerts into one interface. It helps my team to quickly respond to possible issues, which usually ends up in a quicker time to mitigate. ### 20. It is a good tool to monitor outages **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth F. | Customer services manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about BigPanda?** What I like the most is being able to detect common crashes that occur daily within apps, and it's also great for monitoring and receiving notifications alerts. **What do you dislike about BigPanda?** Right now, I can't find anything that I don't like, everything is excellent, and we love it. **What problems is BigPanda solving and how is that benefiting you?** Monitor workloads, issue ticket notifications to resolve issues as quickly as possible, and monitor a host and view changes made. ### 21. A perfect solution for the management operation **Rating:** 5.0/5.0 stars **Reviewed by:** Alice S. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like this tool mainly because it is easy to issue tickets and its an excellent user interface; it also offers functionalities such as triggering events, incidents, alerts and much more. **What do you dislike about BigPanda?** There is not much to say because it is a tool that has not presented any inconvenience. **What problems is BigPanda solving and how is that benefiting you?** It is used for help desk ticket tracking, problem management, and integration with other systems. ### 22. Excellent tool for event correlation in the company **Rating:** 5.0/5.0 stars **Reviewed by:** Zoey B. | Incident manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like the flexibility of the user interface and the real-time updating of incoming events, and it also has excellent support that solves problems immediately; it's great. **What do you dislike about BigPanda?** We only had problems with the rest of the patches and the complex integration. **What problems is BigPanda solving and how is that benefiting you?** It solved problems with monitoring and receiving alerts from different administrators and helped us manage everything efficiently, creating tickets and using maintenance. ### 23. A very good tool easy to configure with a good interface **Rating:** 5.0/5.0 stars **Reviewed by:** Emilie L. | RPA developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about BigPanda?** It is excellent for alerts and problem management. I like that it looks great and doesn't require much effort. Setting up the environment is simple, and administration is very efficient. **What do you dislike about BigPanda?** It lacks more documentation in some functions are not complete. **What problems is BigPanda solving and how is that benefiting you?** The benefits and troubleshooting are many; for example, monitoring and analysing data, creating incidents, and tracking alerts are handy with ticket issuance. ### 24. Excellent tool for alert service and incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Alison K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about BigPanda?** I like this tool; it is scalable and integrates seamlessly with various software to improve incident response times; I like that it makes management easy and configure. **What do you dislike about BigPanda?** Nothing is a tool that helps us a lot with load management. **What problems is BigPanda solving and how is that benefiting you?** It helps us generate alerts in our system and is stable and profitable for system monitoring and real-time notifications. ### 25. Stable software that enables reliable and trouble-free operation **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha P. | Application Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about BigPanda?** I like the documentation and support resource because it's easy to learn, useful for network administration and troubleshooting, and your system is complete and easy to use. **What do you dislike about BigPanda?** Lacks some features like a comprehensive search function. **What problems is BigPanda solving and how is that benefiting you?** Analysis of amounts of data improves efficiency in operations and makes more accurate decisions facilitating the analysis and improvement of performance in the process. ### 26. Monitoring tool with many useful features **Rating:** 5.0/5.0 stars **Reviewed by:** Felix P. | Direction and general management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about BigPanda?** I like this tool; it is well built to create incidents and monitor them well organised; I liked the administration and all the alerts on the device. **What do you dislike about BigPanda?** I can say with great confidence that everything is great with this tool. **What problems is BigPanda solving and how is that benefiting you?** It is excellent for incidents and helps us monitor and maintain all servers in good condition; incident automation is a benefit. ### 27. Very powerful and useful log monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Carla B. | Fraud Prevention Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about BigPanda?** I like the aggregation of logs across multiple environments and that the cloud archives make it easy to access to monitor environments in real-time. **What do you dislike about BigPanda?** BigPanda is excellent and its features are impressive and there are no problems. **What problems is BigPanda solving and how is that benefiting you?** It is helping us to solve our problems with different data and we save a lot of time with this tool. ### 28. A great easy-to-use and scalable incident service **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about BigPanda?** What I like the most is the user interface very flexible and easy to use for incidents. It is excellent we can identify and fix the workflows that are not working correctly, so it simplifies all the work. **What do you dislike about BigPanda?** SSO integration sometimes fails to work correctly. **What problems is BigPanda solving and how is that benefiting you?** It creates tickets, manages everything with the user interface, analyses multiple data, and increases productivity. ### 29. A perfect tool to automate the collection of large log files **Rating:** 5.0/5.0 stars **Reviewed by:** Ruma R. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about BigPanda?** I like this solution because it allows for robust and cost-effective event management and uses artificial intelligence for device log retrieval to collect files and work as it should. **What do you dislike about BigPanda?** It should improve predictive intelligence. **What problems is BigPanda solving and how is that benefiting you?** It is used for the management and control of event tickets, to collect and process data efficiently, and for ticketing and reporting. ### 30. It is an excellent system to correlate events and organise our time **Rating:** 5.0/5.0 stars **Reviewed by:** Joel P. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about BigPanda?** I like this tool; it is beneficial to make positive decisions and organise time in a much easier way for projects and automatically correlate and get a personalised view. **What do you dislike about BigPanda?** It is a perfect tool where there is no problem. **What problems is BigPanda solving and how is that benefiting you?** It helps us in incident management, eliminates different ticket processes, controls alterations and significantly improves our productivity. ### 31. A complete solution for my immediate needs **Rating:** 5.0/5.0 stars **Reviewed by:** Serge T. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like that it is easy to use to create reports collected by applications and assets, and its documentation is excellent and detailed. The management of requests and incidents is what we were looking for. **What do you dislike about BigPanda?** If not implemented correctly, it can be challenging to use. **What problems is BigPanda solving and how is that benefiting you?** Asset tracking and table ticker help in trade management; everything is much simpler. ### 32. A very good and simple platform to organise our work and monitor **Rating:** 5.0/5.0 stars **Reviewed by:** Juan C. | Web developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about BigPanda?** I like this product, it's excellent at all times to organise, manage and escalate and we can easily filter tickets and search for issues. I also liked the critical alerts. **What do you dislike about BigPanda?** The user interface can be a problem in finding what I need. **What problems is BigPanda solving and how is that benefiting you?** It helps us simplify monitoring, manage data, is used for analysis task management and incident management. ### 33. BigPanda - Great Tool for Event corelation and source integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Vijay K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about BigPanda?** Ability to integrate with multiple tools, let it be inbound or outbound **What do you dislike about BigPanda?** Not much utilization of AIOps. Although it offers few correlation patterns, they are basic and hardly helpful. **What problems is BigPanda solving and how is that benefiting you?** Having multiple tools in the environment, BigPanda helps them to integrate and be in top of the issues ### 34. Bigpanda has been easy to navigate and organize. It can easily integrate with our ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Jose Carlo E. | Network Operations Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BigPanda?** Different t categories and filters that can be applied. I like the snooze and handled category. The unified search is great! Timeline function is useful. **What do you dislike about BigPanda?** Cannot snooze less than 30min. Sometimes does not recognize recovery. It would be nice to have a button to alert team to take a look at a specific alert **What problems is BigPanda solving and how is that benefiting you?** Integration of all email alerts. So we can monitor better ### 35. Incredible monitoring and tracking software **Rating:** 5.0/5.0 stars **Reviewed by:** Diego S. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like this software because it makes it easy for us to do comprehensive monitoring, save time, and give a great view to identify problems and do preventative treatment in certain areas. **What do you dislike about BigPanda?** It was a bit difficult to understand some of its functionalities. **What problems is BigPanda solving and how is that benefiting you?** Great benefits like complete monitoring, proactive alerts, transaction analysis, ticketing and increased performance. ### 36. Great Noc Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2022 **What do you like best about BigPanda?** Integration with Jira, Teams, Slack and Solarwinds. Correlating large amounts of data into smaller incidents saves time and effort. **What do you dislike about BigPanda?** The UI could be a little more intuitive. **What problems is BigPanda solving and how is that benefiting you?** Large amount of emails and alerts from many monitoring tools, Big Panda helps us with minimizing that volume and correlating some of those alerts into determining what's legitimate and what's noise. ### 37. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Claude-Jacques T. | Director of Global Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about BigPanda?** I liked Integration capabilities the most **What do you dislike about BigPanda?** I don't have really anything that I dislike **What problems is BigPanda solving and how is that benefiting you?** It is aggregating and correlating, reducing the amount of alerts to deal with ### 38. Big Panda helps with programatic event correlation and auto sharing to our ticketing platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsey L. | Platform Integration Specialist, Application Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about BigPanda?** Big Panda's GUI makes interacting with the console easy. Correlation Patterns have preview features that allow you to see what your change would do before making it live. **What do you dislike about BigPanda?** Even though the GUI makes it easy to make changes, the logic that goes into how things like event correlation and tag ordering work becomes an increasingly steep learning curve. Additionally some features are not exposed to customer modification and require a CSM to make changes within the Big Panda system. **What problems is BigPanda solving and how is that benefiting you?** Big Panda provides us a "single pane of glass" through which to view our alerts. It allows us to correlate alerts across multiple sources and automate ticketing into our ticketing platform. ### 39. Incident creation tool that was easily implemented **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle A. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about BigPanda?** It is a good tool for monitoring the creation of incidents. I like the alerts; they are good and will help us with different tools. **What do you dislike about BigPanda?** Nothing everything is good with BigPanda. I only expect interface improvements. **What problems is BigPanda solving and how is that benefiting you?** We use this tool primarily to create and group multiple alerts and track and analyse server issues. ### 40. BigPanda very good tool for management and monitoring and alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Troy M. | Developer, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about BigPanda?** I like the combination of alerts with AI technology and that it can ingest data from many sources. Signs are handy and work perfectly for event management. **What do you dislike about BigPanda?** It needs improvement in certain aspects, such as automation and alerts. **What problems is BigPanda solving and how is that benefiting you?** Monitoring, creating incidents, alerts and everything in different environments work very well. ### 41. BP saves me time **Rating:** 5.0/5.0 stars **Reviewed by:** Russ D. | Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about BigPanda?** I was able to eliminate emails in my own inbox. **What do you dislike about BigPanda?** The home page could be a little more customizable **What problems is BigPanda solving and how is that benefiting you?** Faster training and reduction of emails ### 42. Great experience in integrating the tool for everyday business usage. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about BigPanda?** I like the cross-team capabilities in regards to managing multiple high impact incidents while keeping everyone in the loop. **What do you dislike about BigPanda?** Currently we are working with the BP team to better improve the way our alerts are visually organized (not meaning environments). **What problems is BigPanda solving and how is that benefiting you?** It is helping us correlate maintenance events and random critical events to alerts in our system. ### 43. BigPanda has helped accelerate our monitoring and alerting capabilities greatly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about BigPanda?** The alert correlation assists our support teams to be able to quickly and easily identify the root cause, allowing them to reduce the overall time to resolution. **What do you dislike about BigPanda?** Like all software, it's not devoid of its issues or bugs. Not to say they have more than any other software out there, but they do have the occasional bug that is run into, and can be a temporary frustration while it gets resolved. (In which BigPanda does work to resolve in a timely fashion) **What problems is BigPanda solving and how is that benefiting you?** BigPanda allows us to correlate events from multiple monitoring systems. This then bridges into a single actionable ticket for our support teams to be able to investigate and work to resolution. ### 44. Tool with capacity to customize the table and great performance **Rating:** 5.0/5.0 stars **Reviewed by:** Brando H. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about BigPanda?** Easy integration with messaging areas, customisable dashboard, good monitoring performance and monitoring capabilities and rich features, but best of all, easy to use. **What do you dislike about BigPanda?** It would be nice if it could be integrated with many more tools. **What problems is BigPanda solving and how is that benefiting you?** Gap management with application monitoring and performance measurement alert also work very well. ### 45. Below average experience using an AIOPS tool **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about BigPanda?** The correlation patterns used by BigPanda are fantastic. The SAAS solutions that is provided is the best among the competitors. **What do you dislike about BigPanda?** The support services are lagging somewhere. it would require many enhancements and quick resolutions are must. **What problems is BigPanda solving and how is that benefiting you?** BigPanda has a good feature of raising support cases and they provide update on the same by which we can take a track of the updates on the issue. ### 46. An excellent tool for tracking and creating tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Adam D. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like the centralised visibility, the automation of incident resolution, that no code is required, and the interface is easy to use. I can see all my data and monitor easily. **What do you dislike about BigPanda?** For now, only errors and failures are not very frequent,t and I also think it lacks innovation. **What problems is BigPanda solving and how is that benefiting you?** We mainly fixed performance issues on our servers; we were able to troubleshoot and monitor and manage tickets. ### 47. BigPanda has been an amazing journey. **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about BigPanda?** Easily find alerting, Updates with new alerts are quick. The short headings are concise and for quick reading of what the incident/alert is for. **What do you dislike about BigPanda?** So far it's just a learning curve from the outdated alerting with no AI, and having to figure out what each one is. **What problems is BigPanda solving and how is that benefiting you?** BigPanda is helping to identify the issues faster, and gaining quicker resolution times in our outages. ### 48. It was very informative and context oriented. Thanks so much for arranging interactive session. **Rating:** 5.0/5.0 stars **Reviewed by:** Amaresh A. | SRE Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about BigPanda?** It helps in Noise reduction, Event correlation/suppression and deduplication. Thanks for doing that. **What do you dislike about BigPanda?** Less a number of criteria for Noise reduction, Event correlation/suppression and deduplication. **What problems is BigPanda solving and how is that benefiting you?** Multiple Telemetry tool integration and Event correlation. ### 49. Simplifying my work flow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BigPanda?** The UI is simple and clean for us to use **What do you dislike about BigPanda?** Out of the box integrations could be better **What problems is BigPanda solving and how is that benefiting you?** It is getting us out of using emails to monitor our alerts ### 50. Gets the job done well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about BigPanda?** Efficient alert aggregation and simple one click solution for escalating alerts **What do you dislike about BigPanda?** Difficult to work with AI aspect of the platform **What problems is BigPanda solving and how is that benefiting you?** Consolidating our alerts from various sources ## BigPanda Discussions - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [View BigPanda pricing details and edition comparison](https://www.g2.com/products/bigpanda/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+08%3A33%3A23+-0500&secure%5Bsession_id%5D=69f683f4-9dbb-4f49-811b-e8dbd7e01ae4&secure%5Btoken%5D=97abfd684d638ead72993ecd7adeaddbf80fcff16efb190b58f23514b2b8d4c6&format=llm_user) ## BigPanda Integrations - [Redpanda Streaming](https://www.g2.com/products/redpanda-streaming/reviews) ## BigPanda Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring - IT Monitoring - Performance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - System Integration - Alerting - Reporting **Generative AI** - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications ## Top BigPanda Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [Moogsoft](https://www.g2.com/products/moogsoft/reviews) - 4.5/5.0 (34 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews)