--- title: BigPanda Reviews meta_title: 'BigPanda Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 125 reviews by the users' company size, role or industry to find out how BigPanda works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 125 scale: '5' date_modified: '2026-07-19' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BigPanda Reviews **Vendor:** BigPanda **Category:** [AIOps Tools](https://www.g2.com/categories/aiops-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 125 ## About BigPanda BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. ## BigPanda Pros & Cons **What users like:** - Users find the **Alerting System** effective for reducing noise and streamlining incident management through automation. (1 reviews) - Users value the **noise reduction** and efficiency achieved in incident management through BigPanda's automation and streamlined workflows. (1 reviews) - Users value the **automation** features of BigPanda, which greatly enhance incident management and reduce noise in workflows. (1 reviews) - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly. (1 reviews) - Users commend BigPanda for **reducing noise and streamlining incident management** , enhancing overall efficiency through automated workflows. (1 reviews) - Issue Detection (1 reviews) - Productivity Improvement (1 reviews) ## BigPanda Reviews ### 1. BigPanda very good tool for event monitoring and correlation **Rating:** 5.0/5.0 stars **Reviewed by:** Joppe R. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about BigPanda?** I like this tool because it brings together shipment management and monitoring in one place and can automatically analyze and find issues, plus the metrics are customizable and all of its features are easy to use. **What do you dislike about BigPanda?** Everything works great with BigPanda and there are no problems. **What problems is BigPanda solving and how is that benefiting you?** This platform works great for correlating alerts, reducing ticket volume and creating alerts on different issues is great. ### 2. Great AIOPS tool if you're part of a noc team **Rating:** 4.5/5.0 stars **Reviewed by:** Vlad M. | Noc engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about BigPanda?** Alert aggregation and integration between our ticketing system and the alert portal **What do you dislike about BigPanda?** Some of the OOTB integrations need further development **What problems is BigPanda solving and how is that benefiting you?** Bigpanda helped us move out email and into a single pane of glass to watch all our alerts ### 3. BigPanda support review **Rating:** 4.5/5.0 stars **Reviewed by:** Plinio G. | Incident Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about BigPanda?** I like the support the best because I got to work with the same representative multiple times. I also like the Incident's interface. **What do you dislike about BigPanda?** One factor that I wish BigPanda could have done better is to spend longer time during the support. Going off tangent, I think the tags and alert enrichment could be more straightforward and simpler **What problems is BigPanda solving and how is that benefiting you?** BigPanda is a big help with combining all the alerts into one interface. It helps my team to quickly respond to possible issues, which usually ends up in a quicker time to mitigate. ### 4. It is a good tool to monitor outages **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth F. | Customer services manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about BigPanda?** What I like the most is being able to detect common crashes that occur daily within apps, and it's also great for monitoring and receiving notifications alerts. **What do you dislike about BigPanda?** Right now, I can't find anything that I don't like, everything is excellent, and we love it. **What problems is BigPanda solving and how is that benefiting you?** Monitor workloads, issue ticket notifications to resolve issues as quickly as possible, and monitor a host and view changes made. ### 5. A perfect solution for the management operation **Rating:** 5.0/5.0 stars **Reviewed by:** Alice S. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like this tool mainly because it is easy to issue tickets and its an excellent user interface; it also offers functionalities such as triggering events, incidents, alerts and much more. **What do you dislike about BigPanda?** There is not much to say because it is a tool that has not presented any inconvenience. **What problems is BigPanda solving and how is that benefiting you?** It is used for help desk ticket tracking, problem management, and integration with other systems. ### 6. Excellent tool for event correlation in the company **Rating:** 5.0/5.0 stars **Reviewed by:** Zoey B. | Incident manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like the flexibility of the user interface and the real-time updating of incoming events, and it also has excellent support that solves problems immediately; it's great. **What do you dislike about BigPanda?** We only had problems with the rest of the patches and the complex integration. **What problems is BigPanda solving and how is that benefiting you?** It solved problems with monitoring and receiving alerts from different administrators and helped us manage everything efficiently, creating tickets and using maintenance. ### 7. A very good tool easy to configure with a good interface **Rating:** 5.0/5.0 stars **Reviewed by:** Emilie L. | RPA developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about BigPanda?** It is excellent for alerts and problem management. I like that it looks great and doesn't require much effort. Setting up the environment is simple, and administration is very efficient. **What do you dislike about BigPanda?** It lacks more documentation in some functions are not complete. **What problems is BigPanda solving and how is that benefiting you?** The benefits and troubleshooting are many; for example, monitoring and analysing data, creating incidents, and tracking alerts are handy with ticket issuance. ### 8. Excellent tool for alert service and incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Alison K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about BigPanda?** I like this tool; it is scalable and integrates seamlessly with various software to improve incident response times; I like that it makes management easy and configure. **What do you dislike about BigPanda?** Nothing is a tool that helps us a lot with load management. **What problems is BigPanda solving and how is that benefiting you?** It helps us generate alerts in our system and is stable and profitable for system monitoring and real-time notifications. ### 9. Stable software that enables reliable and trouble-free operation **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha P. | Application Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about BigPanda?** I like the documentation and support resource because it's easy to learn, useful for network administration and troubleshooting, and your system is complete and easy to use. **What do you dislike about BigPanda?** Lacks some features like a comprehensive search function. **What problems is BigPanda solving and how is that benefiting you?** Analysis of amounts of data improves efficiency in operations and makes more accurate decisions facilitating the analysis and improvement of performance in the process. ### 10. Monitoring tool with many useful features **Rating:** 5.0/5.0 stars **Reviewed by:** Felix P. | Direction and general management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about BigPanda?** I like this tool; it is well built to create incidents and monitor them well organised; I liked the administration and all the alerts on the device. **What do you dislike about BigPanda?** I can say with great confidence that everything is great with this tool. **What problems is BigPanda solving and how is that benefiting you?** It is excellent for incidents and helps us monitor and maintain all servers in good condition; incident automation is a benefit. ### 11. Very powerful and useful log monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Carla B. | Fraud Prevention Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about BigPanda?** I like the aggregation of logs across multiple environments and that the cloud archives make it easy to access to monitor environments in real-time. **What do you dislike about BigPanda?** BigPanda is excellent and its features are impressive and there are no problems. **What problems is BigPanda solving and how is that benefiting you?** It is helping us to solve our problems with different data and we save a lot of time with this tool. ### 12. A great easy-to-use and scalable incident service **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about BigPanda?** What I like the most is the user interface very flexible and easy to use for incidents. It is excellent we can identify and fix the workflows that are not working correctly, so it simplifies all the work. **What do you dislike about BigPanda?** SSO integration sometimes fails to work correctly. **What problems is BigPanda solving and how is that benefiting you?** It creates tickets, manages everything with the user interface, analyses multiple data, and increases productivity. ### 13. A perfect tool to automate the collection of large log files **Rating:** 5.0/5.0 stars **Reviewed by:** Ruma R. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about BigPanda?** I like this solution because it allows for robust and cost-effective event management and uses artificial intelligence for device log retrieval to collect files and work as it should. **What do you dislike about BigPanda?** It should improve predictive intelligence. **What problems is BigPanda solving and how is that benefiting you?** It is used for the management and control of event tickets, to collect and process data efficiently, and for ticketing and reporting. ### 14. It is an excellent system to correlate events and organise our time **Rating:** 5.0/5.0 stars **Reviewed by:** Joel P. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about BigPanda?** I like this tool; it is beneficial to make positive decisions and organise time in a much easier way for projects and automatically correlate and get a personalised view. **What do you dislike about BigPanda?** It is a perfect tool where there is no problem. **What problems is BigPanda solving and how is that benefiting you?** It helps us in incident management, eliminates different ticket processes, controls alterations and significantly improves our productivity. ### 15. A complete solution for my immediate needs **Rating:** 5.0/5.0 stars **Reviewed by:** Serge T. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like that it is easy to use to create reports collected by applications and assets, and its documentation is excellent and detailed. The management of requests and incidents is what we were looking for. **What do you dislike about BigPanda?** If not implemented correctly, it can be challenging to use. **What problems is BigPanda solving and how is that benefiting you?** Asset tracking and table ticker help in trade management; everything is much simpler. ### 16. A very good and simple platform to organise our work and monitor **Rating:** 5.0/5.0 stars **Reviewed by:** Juan C. | Web developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about BigPanda?** I like this product, it's excellent at all times to organise, manage and escalate and we can easily filter tickets and search for issues. I also liked the critical alerts. **What do you dislike about BigPanda?** The user interface can be a problem in finding what I need. **What problems is BigPanda solving and how is that benefiting you?** It helps us simplify monitoring, manage data, is used for analysis task management and incident management. ### 17. BigPanda - Great Tool for Event corelation and source integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Vijay K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about BigPanda?** Ability to integrate with multiple tools, let it be inbound or outbound **What do you dislike about BigPanda?** Not much utilization of AIOps. Although it offers few correlation patterns, they are basic and hardly helpful. **What problems is BigPanda solving and how is that benefiting you?** Having multiple tools in the environment, BigPanda helps them to integrate and be in top of the issues ### 18. Bigpanda has been easy to navigate and organize. It can easily integrate with our ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Jose Carlo E. | Network Operations Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BigPanda?** Different t categories and filters that can be applied. I like the snooze and handled category. The unified search is great! Timeline function is useful. **What do you dislike about BigPanda?** Cannot snooze less than 30min. Sometimes does not recognize recovery. It would be nice to have a button to alert team to take a look at a specific alert **What problems is BigPanda solving and how is that benefiting you?** Integration of all email alerts. So we can monitor better ### 19. Incredible monitoring and tracking software **Rating:** 5.0/5.0 stars **Reviewed by:** Diego S. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like this software because it makes it easy for us to do comprehensive monitoring, save time, and give a great view to identify problems and do preventative treatment in certain areas. **What do you dislike about BigPanda?** It was a bit difficult to understand some of its functionalities. **What problems is BigPanda solving and how is that benefiting you?** Great benefits like complete monitoring, proactive alerts, transaction analysis, ticketing and increased performance. ### 20. Great Noc Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2022 **What do you like best about BigPanda?** Integration with Jira, Teams, Slack and Solarwinds. Correlating large amounts of data into smaller incidents saves time and effort. **What do you dislike about BigPanda?** The UI could be a little more intuitive. **What problems is BigPanda solving and how is that benefiting you?** Large amount of emails and alerts from many monitoring tools, Big Panda helps us with minimizing that volume and correlating some of those alerts into determining what's legitimate and what's noise. ### 21. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Claude-Jacques T. | Director of Global Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about BigPanda?** I liked Integration capabilities the most **What do you dislike about BigPanda?** I don't have really anything that I dislike **What problems is BigPanda solving and how is that benefiting you?** It is aggregating and correlating, reducing the amount of alerts to deal with ### 22. Big Panda helps with programatic event correlation and auto sharing to our ticketing platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsey L. | Platform Integration Specialist, Application Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about BigPanda?** Big Panda's GUI makes interacting with the console easy. Correlation Patterns have preview features that allow you to see what your change would do before making it live. **What do you dislike about BigPanda?** Even though the GUI makes it easy to make changes, the logic that goes into how things like event correlation and tag ordering work becomes an increasingly steep learning curve. Additionally some features are not exposed to customer modification and require a CSM to make changes within the Big Panda system. **What problems is BigPanda solving and how is that benefiting you?** Big Panda provides us a "single pane of glass" through which to view our alerts. It allows us to correlate alerts across multiple sources and automate ticketing into our ticketing platform. ### 23. Incident creation tool that was easily implemented **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle A. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about BigPanda?** It is a good tool for monitoring the creation of incidents. I like the alerts; they are good and will help us with different tools. **What do you dislike about BigPanda?** Nothing everything is good with BigPanda. I only expect interface improvements. **What problems is BigPanda solving and how is that benefiting you?** We use this tool primarily to create and group multiple alerts and track and analyse server issues. ### 24. BigPanda very good tool for management and monitoring and alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Troy M. | Developer, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about BigPanda?** I like the combination of alerts with AI technology and that it can ingest data from many sources. Signs are handy and work perfectly for event management. **What do you dislike about BigPanda?** It needs improvement in certain aspects, such as automation and alerts. **What problems is BigPanda solving and how is that benefiting you?** Monitoring, creating incidents, alerts and everything in different environments work very well. ### 25. BP saves me time **Rating:** 5.0/5.0 stars **Reviewed by:** Russ D. | Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about BigPanda?** I was able to eliminate emails in my own inbox. **What do you dislike about BigPanda?** The home page could be a little more customizable **What problems is BigPanda solving and how is that benefiting you?** Faster training and reduction of emails ### 26. Great experience in integrating the tool for everyday business usage. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about BigPanda?** I like the cross-team capabilities in regards to managing multiple high impact incidents while keeping everyone in the loop. **What do you dislike about BigPanda?** Currently we are working with the BP team to better improve the way our alerts are visually organized (not meaning environments). **What problems is BigPanda solving and how is that benefiting you?** It is helping us correlate maintenance events and random critical events to alerts in our system. ### 27. BigPanda has helped accelerate our monitoring and alerting capabilities greatly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about BigPanda?** The alert correlation assists our support teams to be able to quickly and easily identify the root cause, allowing them to reduce the overall time to resolution. **What do you dislike about BigPanda?** Like all software, it's not devoid of its issues or bugs. Not to say they have more than any other software out there, but they do have the occasional bug that is run into, and can be a temporary frustration while it gets resolved. (In which BigPanda does work to resolve in a timely fashion) **What problems is BigPanda solving and how is that benefiting you?** BigPanda allows us to correlate events from multiple monitoring systems. This then bridges into a single actionable ticket for our support teams to be able to investigate and work to resolution. ### 28. Tool with capacity to customize the table and great performance **Rating:** 5.0/5.0 stars **Reviewed by:** Brando H. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about BigPanda?** Easy integration with messaging areas, customisable dashboard, good monitoring performance and monitoring capabilities and rich features, but best of all, easy to use. **What do you dislike about BigPanda?** It would be nice if it could be integrated with many more tools. **What problems is BigPanda solving and how is that benefiting you?** Gap management with application monitoring and performance measurement alert also work very well. ### 29. Below average experience using an AIOPS tool **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about BigPanda?** The correlation patterns used by BigPanda are fantastic. The SAAS solutions that is provided is the best among the competitors. **What do you dislike about BigPanda?** The support services are lagging somewhere. it would require many enhancements and quick resolutions are must. **What problems is BigPanda solving and how is that benefiting you?** BigPanda has a good feature of raising support cases and they provide update on the same by which we can take a track of the updates on the issue. ### 30. An excellent tool for tracking and creating tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Adam D. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about BigPanda?** I like the centralised visibility, the automation of incident resolution, that no code is required, and the interface is easy to use. I can see all my data and monitor easily. **What do you dislike about BigPanda?** For now, only errors and failures are not very frequent,t and I also think it lacks innovation. **What problems is BigPanda solving and how is that benefiting you?** We mainly fixed performance issues on our servers; we were able to troubleshoot and monitor and manage tickets. ### 31. BigPanda has been an amazing journey. **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about BigPanda?** Easily find alerting, Updates with new alerts are quick. The short headings are concise and for quick reading of what the incident/alert is for. **What do you dislike about BigPanda?** So far it's just a learning curve from the outdated alerting with no AI, and having to figure out what each one is. **What problems is BigPanda solving and how is that benefiting you?** BigPanda is helping to identify the issues faster, and gaining quicker resolution times in our outages. ### 32. It was very informative and context oriented. Thanks so much for arranging interactive session. **Rating:** 5.0/5.0 stars **Reviewed by:** Amaresh A. | SRE Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about BigPanda?** It helps in Noise reduction, Event correlation/suppression and deduplication. Thanks for doing that. **What do you dislike about BigPanda?** Less a number of criteria for Noise reduction, Event correlation/suppression and deduplication. **What problems is BigPanda solving and how is that benefiting you?** Multiple Telemetry tool integration and Event correlation. ### 33. Simplifying my work flow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about BigPanda?** The UI is simple and clean for us to use **What do you dislike about BigPanda?** Out of the box integrations could be better **What problems is BigPanda solving and how is that benefiting you?** It is getting us out of using emails to monitor our alerts ### 34. Gets the job done well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about BigPanda?** Efficient alert aggregation and simple one click solution for escalating alerts **What do you dislike about BigPanda?** Difficult to work with AI aspect of the platform **What problems is BigPanda solving and how is that benefiting you?** Consolidating our alerts from various sources ### 35. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Hal B. | Solutions Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about BigPanda?** We've been waiting for an event correlation platform for years and it's here. **What do you dislike about BigPanda?** Pricing for cloud microservices is confusing, and unclear at this time. **What problems is BigPanda solving and how is that benefiting you?** From a sales perspective, it gives us a "modern operations platform" story to tell. ### 36. The Unified Analytics launch was an exciting experience with great reps from different businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about BigPanda?** I liked the polls that were used to gauge how we used monitoring tools and allowed us to provide direct feedback **What do you dislike about BigPanda?** I think the presentations were great but oftentimes, other data that wasn't being shared on camera was being discussed, so it got difficult to follow along **What problems is BigPanda solving and how is that benefiting you?** BigPanda allows us to quickly and easily monitor alerts from a number of different tools so that we can quickly identify end-user problems and address them ### 37. Good event management tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about BigPanda?** BP has great correlation capabilities. Their new unified reporting solution (beta version) is also very user friendly **What do you dislike about BigPanda?** No recurring maintenance can be set up in BP **What problems is BigPanda solving and how is that benefiting you?** Instead of creating several different alerts for an underlying issue, BP correlates them well into a single event ### 38. Monitoring made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about BigPanda?** The support team is amazing. The overall BigPanda team has helped our team with some strange things, but also without getting upset or putting us on a backburner. **What do you dislike about BigPanda?** I haven't found anything so far. There are a few quirks with the environment, but I believe that's to be expected considering the variations and configuration with different organizations. **What problems is BigPanda solving and how is that benefiting you?** Monitoring devices and networks. Correlating things in an automated fashion will make things a lot easier to manage overall. It removes some of the need for human interaction. ### 39. Big Panda Observability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about BigPanda?** Nice UI. Event correlation seems to work well. **What do you dislike about BigPanda?** Would like to see improvements to the dashboards. **What problems is BigPanda solving and how is that benefiting you?** Event correlation between a variety of alerting/monitoring sources, making RCA easier to track across platforms/environments. ### 40. Very useful!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about BigPanda?** The ability to consolidate all alerts from multiple systems as well as add links to the alerts **What do you dislike about BigPanda?** Lack of a real-time dashboard to visually monitor our entire estate **What problems is BigPanda solving and how is that benefiting you?** We monitor multiple systems across Windows and Linux, BigPanda allows us to have a one-stop shop for all our alerts covering our entire estate including infrastructure and the application level. ### 41. Understanding the acceptance to company and improvements it bring **Rating:** 5.0/5.0 stars **Reviewed by:** Anjali D. | Sr problem analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about BigPanda?** Clubbing of alarms and combined results **What do you dislike about BigPanda?** Long details which sometimes are not required **What problems is BigPanda solving and how is that benefiting you?** Daily financial market monitoring, acting faster in mitigation ### 42. BigPanda is a great tool to improve service availability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about BigPanda?** Very effective when systems are unavailable **What do you dislike about BigPanda?** Hard to manage alerts when flood of alerts **What problems is BigPanda solving and how is that benefiting you?** BigPanda has helped my organization find immediately systems outages, disks full or presenting problems, slowness and more. ### 43. reliable software software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about BigPanda?** GUI, is very intuitive, good looking and very easy to use **What do you dislike about BigPanda?** Debugging option, if something des not work it hard to find out why. **Recommendations to others considering BigPanda:** Try BP integrations, it's very straight forward and easy to use. **What problems is BigPanda solving and how is that benefiting you?** Alert enrichment and optimization, BP allow me to focus on rca instead watching flood of events. ### 44. BigPanda is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about BigPanda?** We are able to send all of our alerts to BigPanda in order to perform event correlation before any initial triage is performed. **What do you dislike about BigPanda?** Waiting for unified analytics, but it will be launching soon. **What problems is BigPanda solving and how is that benefiting you?** Overall event correlation helps save time when seconds count. ### 45. Have been using big panda for sometime, it is highly customizable and has helped in reducing noise **Rating:** 4.5/5.0 stars **Reviewed by:** Tarun C. | System administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about BigPanda?** Have been using big panda for sometime, it is highly customizable and has helped in reducing alert noise, to a great extent. Interface is easier, environment creation is easy. Correlation has really helped administrators and team members to work only on actionable alerts. it is easy to identify flapping alerts and new change management integration helps in identifying alerts which are recurring over a small period of time. **What do you dislike about BigPanda?** Unfortunately tags and environment misconfiguration are not easily distinguishable during implementation and we get to know if they didn't work as intended, after some time. Need early detection. And best practices from big panda. Slack integrations do not have bidirectional communication, which makes it difficult to integrate with slack. Some customizations are missing, like having an incident number to the alert, reporting based on same. **Recommendations to others considering BigPanda:** It is easier to configure, it can solve complex alert management. However you should always consult vendor for best practice regarding implementation, as it can really help. **What problems is BigPanda solving and how is that benefiting you?** email based integrations, which can generate several thousand alerts per month, ended up creating 1000 alerts, which got correlated further and ended up as few 100 actionable incidents in bigpanda. something which was impossible to monitor with a small team, became easy to monitor. It is acting as a dashboard, no need to login to multiple tools, it save lot of time. ### 46. Very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Kaushal T. | Site Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about BigPanda?** The console is not very complicated. The tool has a clean look and it requires very less effort for a new user to get going. The Big Panda support team is very receptive. They are available for any queries or concerns we have, or any custom solution that we need for any of our tools. I would appreciate the planning and implementation by the team too, which was very effective and deadlines were met. **What do you dislike about BigPanda?** Integrations for some of the tools are not available yet. For eg Cacti. Had to use custom integrations in these cases which provides limited functionality. **Recommendations to others considering BigPanda:** Should definitely give it a try **What problems is BigPanda solving and how is that benefiting you?** Utilizing automated ticket creation and update features of the tool. The AI based alert correlations helps in reducing the volume of tickets. A wide range of integrations are available for multiple monitoring as well as ticketing and alerting tools. The different views available helps is getting the overview and detailed analysis of the alert for debugging. ### 47. BigPanda is a cool tool for alerts and incident management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about BigPanda?** BigPanda serves as an unified platform for our alerts from multiple software systems. BigPanda support is great! **What do you dislike about BigPanda?** I haven't found anything I dislike so far. **Recommendations to others considering BigPanda:** Do a POC to confirm value to your business. **What problems is BigPanda solving and how is that benefiting you?** BigPanda helps us monitor our devices and networks. It serves as an united platform for our alerts from multiple software systems. It makes system management a lot easier. ### 48. Fudge-Marriott **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher F. | Sr. Service Availability Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about BigPanda?** Custom tags and the Correlation Rules. The ability to bring different alerts together into a view or bucket and see an incident happening is extremely valuable. it allows our L1 analysts to more quickly get to the ballpark of the problem. **What do you dislike about BigPanda?** I want to be able to see the date and time the alert was created on the main Incidents column. I would also like to see the count of alerts there as well. **Recommendations to others considering BigPanda:** We found that migrating from one alert aggregation tool to another was a challenge. Engage Bigpanda for that support. **What problems is BigPanda solving and how is that benefiting you?** We are reducing the noise of alerts into our single pane of glass through correlation rules. We are also automatically sharing alerts into ServiceNow so that support teams can respond more quickly and so that our L1 analysts are triaging less overall. We are at the beginning of being able to see major incidents happening through alerts that have been correlated. Our goal is to automate as much as we can. For example, we want Bigpanda to identify an incident, share the alerts with ServiceNow and launch the incident management process all on its own. ### 49. Modernized Incident Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about BigPanda?** The automated Integrations are pretty straight forward with a copy tweaks needed based on our security requirements. But fairly simple and easy to implement. **What do you dislike about BigPanda?** Due to complicated routing processes we couldn't use the out of the box Correlation Patterns and we had to utilize an email parsing for all alerts. **Recommendations to others considering BigPanda:** This is probably one of the best SaaS solution tools out there for Incident Management period! It's not perfect but then again, nothing is. But it sure comes close!!! **What problems is BigPanda solving and how is that benefiting you?** We are rebuilding our Incident Management from the ground up as the original process was an in-house custom built tool that was EOL. With Big Panda, we have been able to hit the ground running and have a ton of options for how we can all work without needing to do a lot of backend work. It is intuitive enough to help speed the process of alert management and reporting extremely simplified. ### 50. Single Pane of Glass Monitoring at its best **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Service Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about BigPanda?** Having all the alerts in a single space and being able to create different work spaces for different teams **What do you dislike about BigPanda?** Correlation implementation has its limits and reporting is not the best, could be more users intuitive and have better reporting templates examples of what could be the actual capabilities for reporting. **What problems is BigPanda solving and how is that benefiting you?** Having all tools in a single place has been one of the best values. Benefits realized is being able to share tickets/alerts in real time with support teams or to current team members for fast resolution ## BigPanda Discussions - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [View BigPanda pricing details and edition comparison](https://www.g2.com/products/bigpanda/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+02%3A54%3A32+-0500&secure%5Bsession_id%5D=f77d3e2c-9b2f-4639-a0b5-f2c790f9457d&secure%5Btoken%5D=c656194d63e3e3836a2010b7b568fc05d9608041419b93a8099e40a10bae0445&format=llm_user) ## BigPanda Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top BigPanda Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (945 reviews) - [Moogsoft](https://www.g2.com/products/moogsoft/reviews) - 4.5/5.0 (34 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,233 reviews)