BigPanda Reviews & Product Details

I like the tool for its modern user interface and because it makes it easy to monitor and analyse continuously. I like that it can be used for multiple things, like creating tickets and identifying problems immediately with preventative treatment. Review collected by and hosted on G2.com.

My experience has been positive. However, the documentation needs to be improved a bit. Review collected by and hosted on G2.com.

Bigpanda is easily configurable and accessible with all its components.

The unified analytics allows us to customize the dashboard as to our needs

The UI is really simple hence easy to understand even by non users.

The instructions are also straight forward when setting up.

The diagnostic tools that will help monitor and analyze data in our systems to identify issues or anomalies then escalate them. Review collected by and hosted on G2.com.

We haven't had any major issues with Bigpanda as it does what we want it to exactly and I'm sure it will even be better as we continue to use it.

The support team can be quicker in their response. Review collected by and hosted on G2.com.

The BigPanda UI is very intuitive. It is very similar to your email inbox. Environments are similar to your email folders. The middle panel is like your inbox; the panel on the right contains the details for the selected event. I also like straightforward instructions to setup a new integration. They are continually working to make the solution better. Review collected by and hosted on G2.com.

I wish BigPanda had native parsing of emails without relying on an external lambda to do the work. Additional capabilities to show previous historical events would also be helpful. The tool has limited ML/AIOps capabilities. Hopefully this will continue to get better in the future. Review collected by and hosted on G2.com.

BigPanda is platform and tool-agnostic; it's easy to integrate a huge variety of monitoring tools (including custom ones) with BigPanda. The flexibility within the tool to parse alerts and enrich them with additional data is extremely useful. Review collected by and hosted on G2.com.

Honestly, there is very little to dislike. The mobile experience as of August 2022 could use some work, but I know improvements to that are on the roadmap. Review collected by and hosted on G2.com.

BigPanda makes it easy for users to respond through its friendly and well-designed interface; I also liked the dashboard for current tickets and incident management in general. Review collected by and hosted on G2.com.

It would be nice if a few things changed, like the report integration and the calendar view could be more customisable. Review collected by and hosted on G2.com.

BigPanda is highly customizable software and allows you to relatively easily configure incidents flow. The team instantly gets notified in case of incidents with all of the data needed as well as allows to track the issues in real-time.

As well BigPanda perfectly fits our tech stack. Review collected by and hosted on G2.com.

The software is used in the company every day, and the only thing that can be improved is documentation.

Before making a final decision about reporting software to be used we investigated other options, and BigPanda was the best option on the market. Review collected by and hosted on G2.com.

The coss monitoring source event correlation helps our organization cut down on the volume of tickets coming into ServiceNow. Additionally the new enrichment process that allows for granular tracking of how fields are enriched. Review collected by and hosted on G2.com.

One thing that our organization has been asking for and Big Panda is working to deliver is customized dashboards. Currently, the dashboards are created by BigPanda support. I know they are working on a revamp of data visualization, so this will be addressed soon. Review collected by and hosted on G2.com.

BigPanda allows us to unify our incident and alert management. With the included automation, we can escalate issues to the relevant people in a timely fashion. Review collected by and hosted on G2.com.

Currently, BigPanda does not display HTML-based email alerts as well as extracting info from HTML-based email alerts. If this is resolved, we don't need to reconfigure existing alerting methods. And in some cases, 3rd party systems only send out HTML-based alerts. Review collected by and hosted on G2.com.

BigPanda training for me was easy and the learning curve was very short and easy implementation process wothout technical assistant.

BigPanda resource and incident management tools are powerful and data import and data export across other third-party platforms is very simple.

Construction employees data management and the the easy reports creation and distribution through BigPanda features is excellent. Review collected by and hosted on G2.com.

Great project data management tool and very easy to learn its functionalities and on my side there was nothing to dislike. Review collected by and hosted on G2.com.

I work on the ServiceNow side of things more than BigPanda side, but do work with it that way. I like how configurable BigPanda is on the ServiceNow side; with easy access to all the components you can modify them fairly easily. They also have a fairly robust API.

Their support team is also very helpful; we were able to get hands-on help the next day after having a non-critical incident. Review collected by and hosted on G2.com.

There's nothing I dislike. I would just point out that ServiceNow is capable of doing most, if not all, of what BigPanda does, so it's redundant to pay for both apps. BigPanda is easier to configure than ServiceNow, but the latter also gives you control over finer details and more options. It really comes down to how custom you need things to be; if you're keeping things simple go with BigPanda, if you need complex workflows off of incidents then go with ServiceNow. Review collected by and hosted on G2.com.