Introducing G2.ai, the future of software buying.Try now
OnPage
Sponsored
OnPage
Visit Website
Product Avatar Image
BigPanda

By BigPanda

4.5 out of 5 stars

How would you rate your experience with BigPanda?

OnPage
Sponsored
OnPage
Visit Website
It's been two months since this profile received a new review
Leave a Review

BigPanda Reviews & Product Details

Profile Status

This profile is currently managed by BigPanda but has limited features.

Are you part of the BigPanda team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

BigPanda Media

BigPanda Demo - Incident Dashboard
Incident Dashboard
BigPanda Demo - Incident Timeline
Incident Timeline
BigPanda Demo - Real-time Topology Mesh
Real-time Topology Mesh
BigPanda Demo - Analytics Dashboard
Analytics Dashboard
BigPanda Demo - Team Performance Dashboard
Team Performance Dashboard
Product Avatar Image

Have you used BigPanda before?

Answer a few questions to help the BigPanda community

BigPanda Reviews (117)

Reviews

BigPanda Reviews (117)

4.5
117 reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Health, Wellness and Fitness
AH
Enterprise (> 1000 emp.)
"Modernized Incident Management"
What do you like best about BigPanda?

The automated Integrations are pretty straight forward with a copy tweaks needed based on our security requirements. But fairly simple and easy to implement. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Due to complicated routing processes we couldn't use the out of the box Correlation Patterns and we had to utilize an email parsing for all alerts. Review collected by and hosted on G2.com.

DM
Service Delivery Manager
Enterprise (> 1000 emp.)
"Single Pane of Glass Monitoring at its best"
What do you like best about BigPanda?

Having all the alerts in a single space and being able to create different work spaces for different teams Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Correlation implementation has its limits and reporting is not the best, could be more users intuitive and have better reporting templates examples of what could be the actual capabilities for reporting. Review collected by and hosted on G2.com.

AA
data analyst
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"I really Enjoy the application is principal is your simplicity."
What do you like best about BigPanda?

the correlation is incredible, working together with CMDB and others. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

management, it’s difficult to find and manage custom tags, I believe it could have greater potential.

Outage management is still primary, but today with cloud tools, making a recurring outage would be awesome. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Enterprise (> 1000 emp.)
"Implementation team has been very helpful in understanding capabilities, requirements and roadmaps"
What do you like best about BigPanda?

BigPanda team is very well informed on their capabilities, requirements and LOE for various branches of implementation project. This has helped our teams tremendously in level setting expectations and ensuring timely delivery of this integration for out IT Operations support strategies. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

This is more of an enhancement request- it would be great to have a mobile app available for BigPanda. Review collected by and hosted on G2.com.

AS
Enterprise (> 1000 emp.)
"It has been helpful to organize our time in a much easier way"
What do you like best about BigPanda?

Its interface turns out to be quite simple and easy to use at all times, the fact that it allows us to manage and organize in a much simpler, easier and more practical way a large number of tasks is something of great help for us, in fact, It has allowed us to maintain a much more organized record about our incidents and problems in a very practical way, another very interesting thing is the fact that it has a very useful option of metrics and reports to make decisions that positively impact our company and to the development team, so that in the event of any failure or error it can be corrected quickly and without any inconvenienceIt has been helpful to organize our time in a much easier way Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Very little information is obtained regarding the use of this application online, which greatly affects the entire initial learning process, so I believe that there should be more information on the Internet Review collected by and hosted on G2.com.

Ravi S.
RS
industry principal
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Good but would like to see more AIOps capabilities"
What do you like best about BigPanda?

The visualization and easy of configurations and ease of use. The SaaS offering is also convenient to get off off the ground Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

The amount of configurations required to get this running at scale, the lack of actual AIOps to reduce the number of configurations and lack of self-learning capabilities Review collected by and hosted on G2.com.

SP
Solutions Architect
Enterprise (> 1000 emp.)
"Excellent product"
What do you like best about BigPanda?

The UI is clean and easy to use. The tool is scalable and it helps team filter out multiple tickets and focus on the issue . Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Not really. The product is widely used at our organization Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"BigPanda Review"
What do you like best about BigPanda?

Service now and incidents are too cooperative each other and fun to work with BigPanda

liked all the option and how easier it is Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

GUI might have been much better and expecting more of user friendly to work with Review collected by and hosted on G2.com.

Eddy S.
ES
SRE Senior Manager
Mid-Market (51-1000 emp.)
"Big Panda 2 years users"
What do you like best about BigPanda?

Flexibility to adapt to our change requests Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Reporting abilities, when trying to analyze data it gets difficult Review collected by and hosted on G2.com.

Shashank V.
SV
Senior Windows administrator
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"This is one on the best monitoring tool"
What do you like best about BigPanda?

Bigpanda is very easy and simple to understand. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

There is no dislike about the bigpanda here Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

Perceived Cost

$$$$$
BigPanda Comparisons
Product Avatar Image
Moogsoft
Compare Now
Product Avatar Image
ServiceNow IT Operations Management
Compare Now
Product Avatar Image
Dynatrace
Compare Now
BigPanda Features
Constant Monitoring
Timely Alerts
TIcket Accuracy
Ticket Assignment
Standardization
Lifecycle Visualization
Artificial Intelligence
Machine Learning
Systems Monitoring
Root Cause Identification
Proactive Identification
Resolution Guidance