--- title: BigPanda Reviews meta_title: 'BigPanda Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 140 reviews by the users' company size, role or industry to find out how BigPanda works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 140 scale: '5' date_modified: '2026-08-13' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BigPanda Reviews **Vendor:** BigPanda **Category:** [AIOps Tools](https://www.g2.com/categories/aiops-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 140 ## About BigPanda BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. ## BigPanda Pros & Cons **What users like:** - Users find the **Alerting System** effective for reducing noise and streamlining incident management through automation. (1 reviews) - Users value the **noise reduction** and efficiency achieved in incident management through BigPanda's automation and streamlined workflows. (1 reviews) - Users value the **automation** features of BigPanda, which greatly enhance incident management and reduce noise in workflows. (1 reviews) - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly. (1 reviews) - Users commend BigPanda for **reducing noise and streamlining incident management** , enhancing overall efficiency through automated workflows. (1 reviews) - Issue Detection (1 reviews) - Productivity Improvement (1 reviews) ## BigPanda Reviews ### 1. Cuts Alert Noise, but Setup and Reporting Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Antony P. | Cloud enginering Manger, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2026 **What do you like best about BigPanda?** It reduces alert noise and improves incident management by grouping related events, which provides a clearer view of outages. **What do you dislike about BigPanda?** The dashboard and reporting capabilities feel limited, and the initial setup feels the same. It’s complex, and we need significant configuration and tuning before we can get the full value from the product. **What problems is BigPanda solving and how is that benefiting you?** It solves the problem of alert overload. Before Big Panda, I was receiving a lot of alerts from different monitoring tools, which was very difficult to track and manage. Now Big Panda automatically correlates related alerts into a single incident, which saves me time and makes my overall view much easier. ### 2. Filters Out Irrelevant Data So IT Can Focus on Critical Threats **Rating:** 3.0/5.0 stars **Reviewed by:** Stephen V. | General Laborer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about BigPanda?** I like that it filters out irrelevant data, so IT operators can focus on the most critical threats. **What do you dislike about BigPanda?** Haven’t really found anything that I dislike about it. **What problems is BigPanda solving and how is that benefiting you?** It keeps me from having to do incident reports on my own. ### 3. AIOPS intelligent alert correlation tool **Rating:** 3.0/5.0 stars **Reviewed by:** Pavithra G. | Data engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2022 **What do you like best about BigPanda?** Easy to integrate API connectors - easily integrate with various monitoring tools available in the environment Alert correlation - Correlate the alerts against the CI/CD change request to quickly resolve the incidents Noise reduction - Correlate alerts and reduce the duplication of alerts from multiple monitoring tools **What do you dislike about BigPanda?** Open box machine learning - even though it is said to allow customization on trained machine learning models, it is not effective as it seems. The control we have over the ML model is significantly less. **What problems is BigPanda solving and how is that benefiting you?** Single pane of glass to view the incidents. Eliminates the need to log into multiple monitoring tools, thereby reducing duplicate incidents. Correlating the incidents against the topology and change requests benefits in resolving the incidents faster. Automation scripts and workflows can be triggered automatically to resolve the incidents from BigPanda console, thereby increasing productivity. ### 4. User friendly while using correlation **Rating:** 2.5/5.0 stars **Reviewed by:** Erik R. | Application Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about BigPanda?** The application for the most part on the surface extremely user-friendly. The analytics displayed are layed out in a way that could be shown to any executive and they should be able to clearly understand what the infographic means. **What do you dislike about BigPanda?** I am a little let down by the machine learning aspect of the Big Panda. The correlations we're getting appear to just be a large pivot table labeled out line by line. The system just appears to be taking the most common entities and listing them i'm not seeing where the learning is coming in. **What problems is BigPanda solving and how is that benefiting you?** Big Panda is providing a singular point to funnel our alarm data for tracking incidents in a timely manner from a multitude of different integration sources into ours or our client's ticketing instances. ### 5. Great product offering, but support issues are consistant **Rating:** 2.5/5.0 stars **Reviewed by:** Joseph D. | Site Reliabilty Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about BigPanda?** BigPanda has been amazing with the ease of configuration and onboarding. UI usability is great and presents data logically and clearly. It **What do you dislike about BigPanda?** Support interactions have been very poor. Currently, over a dozen support requests pending resolution and some of those are 90+ days old. This is the same pattern of behavior that led us to move to BigPanda. **What problems is BigPanda solving and how is that benefiting you?** We had to make several compromises in functionality during onboarding and submitted a few feature requests critical to our users. We have not had any movement on these features and trying to get status or ETA for our internal business planning has been completely missing. ### 6. Good product overall, but more user accessible APIs and configurations necessary **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about BigPanda?** The UI is clean and intuitive, and the alert pipeline/correlation logic is well defined. The OOTB integrations are straightforward and easy to set up. The APIs that do exist seem to be well documented and are easy to consume. **What do you dislike about BigPanda?** Much of the configuration seems to be behind the scenes and not exposed to end users. The phrase "our customer care team can take care of that for you" sends shivers down my spine ;). There are a few configuration options that don't seem to support our use case very well. Basically any option that takes a "global" affect is not desirable for our MSP-like environment. Additionally, the lack of customer facing APIs is disappointing. We're very big on automation, especially surrounding onboarding of new clients and users, and the lack of APIs for groups/environments/integrations/users hinders our ability to automate onboardings in BigPanda. **What problems is BigPanda solving and how is that benefiting you?** BigPanda works really well for us to correlate alerts and "auto-share" into ServiceNow. Our alert handling pipeline before was rather manual, with human interaction necessary to correlate alerts into tickets. ## BigPanda Discussions - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [View BigPanda pricing details and edition comparison](https://www.g2.com/products/bigpanda/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A43%3A56+-0500&secure%5Bsession_id%5D=8b985d21-7270-4b82-9873-c4300475a2ee&secure%5Btoken%5D=4388ab486945ad05422fb8e6ce3abdcce40ad17f39823f255994b61280d62b61&format=llm_user) ## BigPanda Integrations - [Redpanda Streaming](https://www.g2.com/products/redpanda-streaming/reviews) ## BigPanda Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring - IT Monitoring - Performance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - System Integration - Alerting - Reporting **Generative AI** - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications ## Top BigPanda Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [Moogsoft](https://www.g2.com/products/moogsoft/reviews) - 4.5/5.0 (34 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews)