Frank M.
FM
Frank M.
Field Services Manager
Small-Business (50 or fewer emp.)
"It just works…"
5/5
What do you like best about Bigleaf Networks?

To start, installing a Bigleaf is simple, anyone can do it. And if you do have issues or questions Bigleaf has the best Support group I've ever spoken to. I wish every time I called a tech support number they were as good as Bigleaf.

The best part is, it just works. Our customers never had to worry about losing connectivity and if there ever was an issue Bigleaf gave us the insight to be proactive in responding to our customers needs. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Probably the biggest complaint from customers where we installed Bigleaf was the number of alert emails that can be received. Most of the time a quick phone call or email to tweak the notification settings fixed this. Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks
Edit edit

Hi Frank,

Thank you for the feedback and for your glowing review on G2. We are elated to hear that you are satisfied with our product and appreciate your trust in us.

We are always making improvements, and I will pass your alert dislikes along to the product team.

P.S. If you ever need help, please don't hesitate to reach out; we're always here.

RP
Rene P.
Ops
Small-Business (50 or fewer emp.)
"Fantastic product"
5/5
What do you like best about Bigleaf Networks?

Simple, reliable and secure. The product works very well. The Big Leaf team is responsible and timely. The service continues to outperform other options on the market. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Nothing, it's great. The product works very well. The Big Leaf team is responsible and timely. The service continues to outperform other options on the market. Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks
Edit edit

Thank you for your kind words, Rene! We're glad you're happy with Bigleaf Networks and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful.

Do you have any suggestions for improving our offering so you can make the most out of it? Please share them with us at stories@bigleaf.net. We look forward to your feedback. Thanks for being such a great advocate for Bigleaf!

P.S. If you ever need help, please don't hesitate to reach out; we're always here.

Robert P.
RP
Robert P.
VP of Business Development
Small-Business (50 or fewer emp.)
"Easy to Deploy SD-WAN"
5/5
What do you like best about Bigleaf Networks?

Bigleaf is one of our go-to SDWAN go-providers. We have deployed Bigleaf for dozens of clients. Once they go in, they never come out. They are great for Same IP Address failover and application priortization. When you have already invested in best of breed firewall and want to do true SDWAN, Bigleaf is the answer. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

The lack of security features, but that is also what we like the most about SDWAN from Biglleaf. Their channel sales team is also comprised of rockstars which make doing business with them great. Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks
Edit edit

Hi Robert,

Thank you for your kind words and awesome 5-star G2 review! We're glad you're happy with Bigleaf Networks and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful.

Do you have any suggestions for improving our offering so you can make the most out of it? Please share them with us at stories@bigleaf.net. We look forward to your feedback. Thanks for being such a great advocate for Bigleaf!

P.S. If you ever need help, please don't hesitate to reach out; we're always here.

LR
Laina R.
Administrator
Small-Business (50 or fewer emp.)
"Great Customer Service"
4.5/5
What do you like best about Bigleaf Networks?

being a medical facility security is top priority, I like the email notifications and alerts on risks regarding our data. Customer service is always helpful, quick and friendly. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Some times not all the alerts make sense, wish I knew where they were coming from Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks
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Laina, thanks for the stellar review! We're pleased that our email notifications and alerts have benefited your medical facility. It's great to hear that our customer service has been prompt and friendly. Your feedback on our alerts is valuable, and we are interested in better understanding your experience. For further conversation, please reach out to us at stories@bigleaf.net. Thank you for choosing Bigleaf Networks!

Matthew F.
MF
Matthew F.
Associate Director of Infrastructure
Mid-Market (51-1000 emp.)
"SD WAN turn up"
4/5
What do you like best about Bigleaf Networks?

BigLeaf provides lower administration on WAN traffic at the local FW level.

TJ my technician was extremely helpful and friendly. Would highly recommend him. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

The device was not configured completely for plug and play. I had to change the enabled ports on the config to bring it up. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks
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Matthew, thank you for sharing your thoughts on our solutions. We're delighted that Bigleaf has provided some value for you. It's great to hear about your positive experience with TJ, your technician. As you personally evaluate Bigleaf, please don't hesitate to reach out to your Bigleaf territory manager with any questions. Territory Channel Map: https://www.bigleaf.net/territory-managers-map/ We're here to support you. Thanks for choosing Bigleaf Networks!

Tristen D.
TD
Tristen D.
Technology Consultant
Small-Business (50 or fewer emp.)
"Fantastic SD-WAN Solution"
5/5
What do you like best about Bigleaf Networks?

The reporting from Bigleaft is incredible and provides extremely valuable data for our clients. We have seen amazing results with this product and love the partnership with Bigleaf. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Since we have started implementing Bigleaft for our clients, I haven't had any issues with them. I know Bigleaf is working on a SOC 2 compliance certification, which is my only complaint. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks
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Tristen, thanks for the exceptional five-star review! We're thrilled you find Bigleaf Networks to be a fantastic SD-WAN solution and that our reporting provides vital insights for your clients.

I’ve relayed your feedback about SOC 2 to the development team to reiterate its value to businesses like yours. Our mission is to optimize internet performance, boost productivity, and ensure a near-constant uptime of 99.9%, so your clients operate efficiently.

Thanks for trusting Bigleaf Networks. Please continue to provide your thoughts on how we can continue to serve you so you can continue to serve your clients. Please feel free to send your ideas to stories@bigleaf.net. We are here to help!

Richard P.
RP
Richard P.
Licensed Real Estate Professional
Small-Business (50 or fewer emp.)
"Bigleaf provided reliable internet when no other solution could"
5/5
What do you like best about Bigleaf Networks?

Bigleaf is a tremendously valuable tool in our kit when we want to provide reliable internet and keep costs down for our clients. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Long term contracts and shipping/setup fees. Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks
Edit edit

Hi Richard,

Thank you so much for taking the time to leave us a 5-star review on G2. We appreciate your support and are glad our product meets your needs. We just made some recent pricing updates and would be more than happy to review to ensure we are giving you the best service possible. Don't hesitate to reach out.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Ensures uptime for our team"
5/5
What do you like best about Bigleaf Networks?

Having redundant connections via our 2 Bigleaf installations ensures 100% uptime for our team and a more reliable mode of entry for our remote IT support vendor. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Installation fees and monthly costs are steep, but the product is top-notch, and the included hardware is plug-and-play. Some alarm fatigue when connections get choppy. Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks
Edit edit

Thank you for your glowing review on G2. We are elated to hear that you are satisfied with our product and appreciate your trust in us.

We've recently made some changes to our pricing. We are here to help if you would like to review and discuss all your options.

DS
Don S.
IT Managers
Mid-Market (51-1000 emp.)
"Happy Customer"
5/5
What do you like best about Bigleaf Networks?

UPTIME! The internet stays UP. Worry-free connection. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

I can't say there is a downside; it works. Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks
Edit edit

Hi Don,

Thank you so much for taking the time to leave us a 5-star review on G2. We appreciate your support and are glad our product meets your needs.

P.S. If you ever need help, please don't hesitate to reach out; we're always here.

Michael B.
MB
Michael B.
IT Administrator
Small-Business (50 or fewer emp.)
"Decent product at a premium price"
1.5/5
What do you like best about Bigleaf Networks?

The product is good. Not mind blowing, but good. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

It is quite pricy, and the contract terms are not great. Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks
Edit edit

Hi Michael,

Thanks for taking the time to share your feedback. We aim to provide the greatest possible experience to our customers, and we're sorry to hear that your experience was just average.

We pride ourselves on listening to our customers and recently revised our pricing to align better with the value we deliver at various service tiers. When you're ready, we would love the opportunity to earn your business back. You can reach me at sales@bigleaf.net if you're open.

Thank you again for taking the time to share your feedback with us. We hope to have a chance to make this right for you!