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Eric S.

Small-Business (50 or fewer emp.)

2/2/2023

"Service works, massively overpriced for what you're getting."

1/5

What do you like best about Bigleaf Networks?

So the service works as intended. We needed to have a load balanced network, and the ability to stay up and running if one of the providers dropped.

There's a monthly fee associated with that, but it was reasonable.

HOWEVER, you are capped at 100mpbs for the initial tier. If your network speed is more than that, get ready to pay out the nose for increased speeds. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Charging more to check a box in the network OS is BS. It costs them nothing to load balance a 300 mpbs connection vs. a 100.

The 'upcharge' was so much I went out and just bought all of my own networking hardware. The Unifi hardware can ALSO load balance, and they don't charge you every month to do it.

The cost savings of doing my own hardware vs. BigLeaf paid for the entire network upgrade in less than a year. After that it was all cost savings.

Service works as advertised, but the service beyond the lowest tier is a huge rip off. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

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Hi Eric,

Thank you for sharing your detailed feedback. We’re pleased to hear that our service has provided the load balancing and reliability you needed. However, we’re sorry to learn about your concerns regarding the pricing and speed limitations.

We understand your frustration with the pricing structure, especially when it comes to higher speed tiers. Our goal is to provide reliable connectivity solutions that meet a range of business needs, and your insights are invaluable in helping us improve. We have noted your comments and are actively evaluating our pricing and service offerings to better align with customer expectations and needs.

The additional costs for higher-speed load balancing are related to the infrastructure and support required to maintain optimal performance and reliability. We are continually working to enhance our offerings and ensure they provide the best value for our customers.

If you have any specific suggestions or would like to discuss this further, please don't hesitate to reach out to our support team. We’d love the opportunity to address your concerns and find a solution that meets your needs.

Thank you again for your feedback, and we hope to have the chance to better serve you in the future.

DC

David C.

Information Technology Engineer and Project Manager

Small-Business (50 or fewer emp.)

8/10/2023

"Easy, reliable and top notch support"

5/5

What do you like best about Bigleaf Networks?

I love working wth Bigleaf networks. They're SDWAN solutions are easy to deploy, manage and monitor. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

They don't have a magic wand to install it for you. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

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Thanks for the positive feedback on Bigleaf Networks, David! We're glad our SD-WAN solutions simplified your internet connectivity needs. Thank you for choosing Bigleaf!

MC

Morgan C.

Small-Business (50 or fewer emp.)

11/17/2023

"Bigleaf"

5/5

What do you like best about Bigleaf Networks?

Their services are reliable and they provide excellent customer support. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

I have never run into to any issues with Bigleaf in the four years I have been in the Channel. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

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Hi Morgan,

Thank you for your continued trust in Bigleaf Networks over the past four years. We're delighted to hear that our reliability and customer support have consistently met your expectations.

It's especially gratifying to know that you've never encountered any issues with our services. Our team works hard to ensure a smooth, trouble-free experience for all our clients, and your feedback is a wonderful affirmation of those efforts.

We're also thrilled to hear about the quick installation process and our channel-friendly approach that have been beneficial for your customers. Ensuring ease of use and support for our partners is a top priority for us.

Your positive review means a lot to us, and we look forward to continuing to provide you and your customers with reliable services and excellent support. If there’s anything else we can do to assist you, please don't hesitate to get in touch.

Warm regards,

Tabby Worthington, Digital Marketing Manager

BD

Brian D.

President - CEO

Information Technology and Services

Small-Business (50 or fewer emp.)

1/5/2023

"Quick and seamless implementation, regardless of the environment."

5/5

What do you like best about Bigleaf Networks?

We have tested several SDWAN solutions; Bigleafeaf, by a mile, is the best SDWAN product we've put in place over the last 20 years. Failover works as described, which is pretty standard with any Enterprise Firewall. But what sets them apart is their AI for load balancing, QOS, reduction in latency, and overall ease of implementation, using almost any combination of circuits, and everything managed on a single pane of glass for the large number of clients we support. Highly recommend testing out their products and seeing how well they work and how simple they are to deploy and monitor your client's environments. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Sometimes the monthly service is cost prohibitive due to the high fiber speeds available in the DFW area and the scope of some clients from a budget perspective. Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks

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Hi Brian,

We are thrilled to see that you are enjoying our product and want to thank you for leaving us a 5-star review on G2. We are committed to providing the best service possible and your feedback helps us achieve that.

We've recently made some changes to pricing that might better fit your needs. Don't hesitate to reach out with any questions or schedule time with your channel manager to review pricing options.

SS

Steve S.

Small-Business (50 or fewer emp.)

8/3/2023

"Bigleaf Networks is BIG TIME"

5/5

What do you like best about Bigleaf Networks?

Bigleaf Networks is great! I use it with my clients that require a resilient & optimized connection to support their growing cloud based services needs. And, there's Support is second to none. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

I honestly wish I could think of one, but Bigleaf Networks just works Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks

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Thank you for the kudos, Steve! We're glad you're happy with Bigleaf Networks and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful.

Do you have any suggestions for improving our offering so you can make the most out of it? Please share them with us at stories@bigleaf.net. We look forward to your feedback. Thanks for being such a great advocate for Bigleaf!

P.S. If you ever need help, please don't hesitate to reach out; we're always here.

AE

Ahmed E.

Managing Director of Operations

Small-Business (50 or fewer emp.)

8/10/2023

"BigLeaf is a game changer!"

5/5

What do you like best about Bigleaf Networks?

A lot of our clients are in areas where outages are common. With Bigleaf, we no longer have to worry about ISP integrity. Super easy to configure and install. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

There isn't anything we dislike about Bigleaf Networks. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

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Thanks, Ahmed, for the 5-star rating and excellent review of Bigleaf Networks! We're glad our solution made a significant difference for you, especially in areas with frequent ISP outages. We're pleased you found our setup process to be super easy. Thanks for choosing Bigleaf!

TH

Thomas H.

Small-Business (50 or fewer emp.)

2/28/2023

"Very cost-effective solution."

4.5/5

What do you like best about Bigleaf Networks?

Fast install. Alert emails if there are any issues, they get resolved quickly. The solution itself is cost-effective when compared to the competition. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

There is hardware for each internet provider, plus the BigLeaf hardware. But the hardware is small in size. I do wish the billing was all one bill not three (Big leaf and the two internet providers) Review collected by and hosted on G2.com.

What problems is Bigleaf Networks solving and how is that benefiting you?

Instead of just an unused backup internet line sitting and waiting for a disaster before it kicks in, the SD-WAN utilizes your primary and backup internet providers together for your daily internet traffic. This way, you get ROI for both investments. If one line goes down users don't even notice all internet traffic is routed to the line that is functioning. Once the other line returns, traffic is split between the two again. No IT involvement at all, which is ideal. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

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Thomas, thanks for your insightful review of Bigleaf Networks. We're delighted that you value our cost-effective solution and appreciate our quick installation and efficient alert system. Your feedback about the hardware and billing is important to us, and we've shared it with our team for ongoing improvements. For any further discussions or questions, please connect with us at stories@bigleaf.net. We're here to support your business and value your partnership.

AK

Adam K.

Director Information Technology

Mid-Market (51-1000 emp.)

12/13/2022

"I'm not a network engineer. I don't need to be one to appreciate this service."

5/5

What do you like best about Bigleaf Networks?

Combines 3 distinct internet services into one big pipe. I can lose 2 out of 3 of these services and still be up and no one in the office would know anything is happening. Oh - and I would receive notifications as to which service was down. So helpful. Also - their Tech Support is responsive, fast, and smart. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

If you elect to purchase the high-availability system (2 appliances rather than 1) you most likely will need to create a vLan on an intelligent switch to take the 1 connection coming in from your ISP and split it into 2 connections going into the 2 BigLeaf appliances. Our MSP did this for us. Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks

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Hi Adam,

Thank you for your kind words! We're glad you're happy with Bigleaf Networks and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful.

Do you have any suggestions for improving our offering so you can make the most out of it? Please share them with us at stories@bigleaf.net. We look forward to your feedback. Thanks for being such a great advocate for Bigleaf!

P.S. If you ever need help, please don't hesitate to reach out; we're always here.

LC

Luke C.

IT Administrator

Mid-Market (51-1000 emp.)

12/12/2022

"Bigleaf Empowering Emergency Dispatch"

5/5

What do you like best about Bigleaf Networks?

Bigleaf has been our SD WAN backbone for over 3 years now. We rely on the system to keep our internet and communication online for our Emergency Dispatch Center where we dispatch over 80,000 calls for service each year. The BigLeaf platform is easy to use and monitor for internet status and outages. The technical support department is always quick to answer and are able to provide great support! Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

The alerts system can be somewhat clunky to setup, it can be hard to setup the triggers for alerts when utilizing a network with frequent instability such as cellular. Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks

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Hi Luke,

We are humbled by your 5-star review on G2 and are grateful for your support. Our team works tirelessly to make the best product possible, and we are thrilled to see that it is making a difference for you.

We are constantly making improvements to our alerts and dashboard and welcome all feedback. I will pass your feedback along to the product team.

P.S. If you ever need help, please don't hesitate to reach out; we're always here.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/17/2023

"Supplier Business Manager"

5/5

What do you like best about Bigleaf Networks?

Their technology is amazing! The sales and support teams are fantastic as well! Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Not a thing! They make the sales and implementation process very easy. They also do a great job supporting their customers throughout the life of the customer. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks

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Thank you for such a glowing review! We're overjoyed to hear that you're impressed with our technology and have had a fantastic experience with both our sales and support teams. At Bigleaf Networks, we aim to simplify the sales and implementation process and provide ongoing support to ensure our customers have the best possible experience.

It's wonderful to know that we've been able to effectively address your interconnectivity needs across all sites. We understand the importance of seamless connectivity, especially for mid-market businesses with multiple locations, and we're thrilled to be a part of your solution.

Your positive feedback is greatly appreciated, and it motivates us to continue delivering exceptional service. If there's anything more we can do to support your business, please feel free to reach out.

Best regards,

Tabby Worthington, Digital Marketing Manager