GB
Greg B.
Mid-Market (51-1000 emp.)
"Easy Install, Easy to change Providers!"
5/5
What do you like best about Bigleaf Networks?

Easy to change and add providers for a low-cost support fee.

We aren't in the business of maintaining equipment; I want someone outside my department responsible for the hardware and maintenance of the equipment.

Everyone thinks they need a huge bandwidth pipe, start low on what you believe is your usage, you can always upgrade.

BigLeaf does that quickly; everyone should get it. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

There really is not anything that I see wrong with Bigleaf. Review collected by and hosted on G2.com.

Response from Jamie Swartz of Bigleaf Networks
Edit edit

Thank you for your glowing review on G2, Greg! We are elated to hear that you are satisfied with our product and appreciate your trust in us.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Excellent SD-WAN solution"
4.5/5
What do you like best about Bigleaf Networks?

The hardware and technical support are top notch. You can have the routers pre-configured with your ISP info, so it's plug and play (other than updating the WAN on your firewall of course). Bigleaf monitors the devices and will send out a replacement if they detect problems. That being said, we've been using their service for years and have only had a few instances where a swap was needed. Also, any time I've had to call in, the wait time was practically non-existent, and the rep that answered was friendly and ready to assist. Would recommend. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

It can be difficult to get a hold of their business team at times. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks
Edit edit

Thank you for taking the time to share your experience with Bigleaf Networks' SD-WAN solution. We are thrilled to hear that our hardware and technical support have met your expectations, delivering top-notch service and a seamless plug-and-play experience.

It's wonderful to know that our proactive monitoring and the reliability of our devices have contributed positively to your operations over the years. Your commendation of our responsive and helpful support team is especially appreciated, as we strive to provide exceptional customer service.

We understand your concern regarding the accessibility of our business team and apologize for any inconvenience this may have caused. We are continually working on improving our communication channels to ensure our team is readily available to assist with all your business needs.

We're delighted to learn that our SD-WAN solution has effectively enhanced uptime and traffic routing for your business, contributing to better overall performance. Your recommendation means a lot to us, and we're committed to maintaining the high standard of service you've come to expect.

If there's anything further we can do for you or any additional feedback you'd like to share, please don't hesitate to reach out. We value your input and are here to support you.

Best regards,

Tabby Worthington, Digital Marketing Manager

Kor B.
KB
Kor B.
Service Manager
Small-Business (50 or fewer emp.)
"Amazing SD-WAN Service That Just Works"
5/5
What do you like best about Bigleaf Networks?

The best aspect of having a BigLeaf is the seemless transition between internet providers in real time. If is amazing how the BigLeaf is able to handle multiple ISPs and determine which connection is best for the given practice. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

There are honestly no dislikes I have to share regarding the BIgLeaf service. The biggest gripe I have is not deciding to get the service sooner. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks
Edit edit

Kor, thanks for the excellent 5-star review! We're pleased that Bigleaf Networks simplified your transition between internet providers. It's great to hear it we proved to be reliable for your cloud business and that our support was prompt and thorough. Happy to be of service!

DB
Donovan B.
Small-Business (50 or fewer emp.)
"High Quality SDWAN"
5/5
What do you like best about Bigleaf Networks?

The single greatest aspect of Bigleaf is its simple to use. The MSP portal makes reselling this to our end-users seamless. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

At this point, not much. It is a great product that delivers exactly what is promised. The only nitpick I would have is the lack of usable home tiers. There is only a handful that seem to match Cable/DSL type tiers, but no packages geared towards synchronous UL/DL speeds of FTTP users. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks
Edit edit

Donovan, thanks for the outstanding five-star review! We're thrilled you've recognized Bigleaf Networks for its user-friendly and high-quality approach. We’re committed to supporting you and your business and are happy to hear that the MSP portal is helpful to you. We've taken note of your feedback about the lack of usable home tiers, especially for FTTP users. To better address this, we'd love the opportunity to chat with you directly. Please reach out to us at stories@bigleaf.net so we can set up a time to discuss how we can best serve your needs in this area. As always, we're committed to your success and appreciate your partnership.

Adolfo M.
AM
Adolfo M.
Company Owner and CEO
Small-Business (50 or fewer emp.)
"Exceptional SD-WAN Appliance and Service"
5/5
What do you like best about Bigleaf Networks?

My experience with Bigleaf has been outstanding. They seamlessly integrate exceptional customer support to expedite the onboarding process, an intuitive user interface, and a high-performing SD-WAN appliance. This trifecta has empowered us to provide clients within the 50-200 user range with a more dependable and remarkably accessible connectivity solution, all while harnessing the cost advantages of lower-priced internet services. It is a game changer. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

Alerts need further refinement. Backup circuit alerts can be unnecessarily noisy.

Applying alerts filters by circuit may be an interesting addition. Review collected by and hosted on G2.com.

Response from Amy Chan of Bigleaf Networks
Edit edit

Thank you for your 5-star review Adolfo! We're happy to hear how we help you deliver dependable connectivity to your clients.

Also, thank you for your feedback on our alerts. I am passing this along to our development team, as they are consistently working on ways to improve the service and your experience with it. We're always looking to chat with partners like you to learn how we can improve. If you are interested in chatting more, please send us a note at stories@bigleaf.net and we'll connect!

Micah B.
MB
Micah B.
CEO
Small-Business (50 or fewer emp.)
"The best at what they do."
5/5
What do you like best about Bigleaf Networks?

We have used BigLeaf internally for our offices and externally for our clients for the last three years. Putting in BigLeaf device means the end to downtime and troublesom packet loss and latency. Applications will run smoother and your high value employees will be working instead of waiting. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

It can be cost prohibtive to clients with higher bandwidth options but low user counts. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks
Edit edit

Hello Micah,

Thank you for sharing your five-star experience with Bigleaf Networks over the past three years! We're thrilled to hear how our solutions have effectively eliminated downtime, packet loss, and latency issues for both your internal operations and your clients. It's rewarding to know that Bigleaf has been instrumental in ensuring your applications run smoothly and your high-value employees can work efficiently without interruption.

We appreciate your feedback regarding the cost concerns for certain clients. At Bigleaf, we continuously strive to deliver value and are committed to finding viable solutions for businesses of all sizes, balancing cost with the need for high-performance connectivity.

It's great to hear that our solutions have significantly reduced latency and lag for your sensitive applications, enhancing your team's productivity. Our goal is to provide seamless and reliable internet connectivity, especially for internet-dependent businesses, ensuring operational continuity and a superior user experience.

If there's anything we can assist with or any further input you'd like to share, please don't hesitate to reach out. Your insights help us improve and continue to serve businesses like yours with the connectivity solutions they deserve.

Best regards,

Tabby Worthington, Digital Marketing Manager

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Excellent product, unique in the space"
5/5
What do you like best about Bigleaf Networks?

Bigleaf is pretty much the only product that allows us to still use firewalls we are familiar with and add SD Wan services. Similar to Peplink, except it "just works" and is super easy to setup. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

I think it would be great if we could host our own exit pop, some of their locations are a bit far away from our customers offices and it adds some latencty to RDP connections. Very nit picky, the rest of the product is great. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks
Edit edit

We're thrilled by your 5-star feedback and to hear that Bigleaf stands out to you in the industry. It's great that our product integrates smoothly with your existing firewalls. We take your feedback seriously and have shared it with the product team. We welcome ongoing conversation; feel free to connect with us anytime at stories@bigleaf.net.

TD
Teresa D.
Small-Business (50 or fewer emp.)
"Consistent VOIP"
4/5
What do you like best about Bigleaf Networks?

We could not service our patients because our phone service was having internet issues. With implementing Bigleaf, we are getting consistent internet service, so our patient's calls are not being missed. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

I wouldn't say I like the cost of the service. However, it is better than before. I am still seeing interruptions in my service sometimes. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks
Edit edit

Thank you for sharing your experience with Bigleaf Networks, Teresa. We're glad to hear that implementing our service has helped you maintain consistent internet service for your VOIP phones, ensuring that your patients' calls are not missed. We have passed on the information about intermittent service interruptions to our team.

We also understand that cost is an important factor, and we appreciate your feedback. We've recently made some changes to our pricing options that may better suit your needs. If you have any questions or would like to discuss these options further, please reach out to us at stories@bigleaf.net or schedule time with your channel manager. We're here to assist you!

Perley D.
PD
Perley D.
vCIO Chief Security Officer
Small-Business (50 or fewer emp.)
"Easy to deploy and use SDWAN"
3.5/5
What do you like best about Bigleaf Networks?

Very easy, almost no configuration to deploy. Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

It would be helpful to be able to set the SLA for applications on our own. Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks
Edit edit

Hello Perley,

We're delighted to hear about your positive experience with the ease of deployment and usage of our SD-WAN solution at Bigleaf Networks. It’s fantastic to know that our focus on simplicity and minimal configuration aligns well with your needs, making the setup process hassle-free.

We appreciate your valuable feedback regarding the customization of SLAs for applications. Understanding that every business has unique requirements, your suggestion is indeed insightful. We are constantly working on enhancing our features and user autonomy, and your input plays a crucial role in this process.

It's great to hear that Bigleaf is contributing to improving your business continuity by leveraging multiple ISP connections. Our goal is always to ensure operational continuity and optimize internet performance, especially for businesses that depend heavily on internet connectivity.

Thank you for taking the time to review our services and for your constructive feedback. We are committed to continual improvement and are here to support you in any way we can. Please feel free to reach out if you have any more suggestions or need assistance.

Warm regards,

Tabby Worthington, Digital Marketing Manager

JH
Jim H.
Small-Business (50 or fewer emp.)
"Easy SDWAN setup"
5/5
What do you like best about Bigleaf Networks?

Single Public facing IP, Easy Setup, Easy to change ISP Review collected by and hosted on G2.com.

What do you dislike about Bigleaf Networks?

nothign so far, so I'll just keep typing Review collected by and hosted on G2.com.

Response from Tabby Worthington of Bigleaf Networks
Edit edit

Hello Jim,

Thanks for sharing your positive feedback on Bigleaf Networks! We're delighted to hear that our single public-facing IP, straightforward setup, and ease of ISP changes have made a significant difference for your business.

It's great to know that you haven't encountered any issues so far. We're committed to ensuring that your experience remains seamless and efficient.

We understand how critical it is to address random packet loss and downtimes, and it's wonderful to hear that our solutions are effectively solving these problems for you. If there's ever anything you need or further thoughts you'd like to share, we're here and eager to help.

Best regards,

Tabby Worthington, Digital Marketing Manager